Lead Support Engineer

Job Description

The Lead Support Engineer will play a crucial role in monitoring, debugging, and optimizing Azure integration services-based integrations across our critical business systems. You will be responsible for ensuring these integrations run smoothly, efficiently, and securely, thereby supporting our core business operations. Key Responsibilities: • Monitor the health and performance of integrations between Unicommerce, Netsuite ERP, WMS, and Store POS (Wondersoft) using Azure integration services. • Identify, diagnose, and resolve issues within the integrations, ensuring minimal downtime and adherence to SLAs. • Collaborate with cross-functional teams to understand integration needs, implement new integration solutions, and enhance existing workflows for optimal performance. • Develop and maintain comprehensive documentation on integration architectures, configurations, and troubleshooting guides. • Lead and mentor a team of support engineers, fostering a culture of continuous improvement and learning. • Stay abreast of the latest Azure integration services features and best practices, applying this knowledge to our integrations strategy. • Implement security measures to protect data and integration points across all systems. • Provide regular reports on integration performance, issues resolved, and improvement initiatives. Required Skills and Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or a related field. • At least 3-5 years of experience in a support engineering role with a strong focus on Azure integration services. • Proven expertise in troubleshooting and optimizing integrations between systems like OMS, ERP, WMS, and POS. • Solid understanding of cloud architecture, particularly Azure, and experience with Azure Logic Apps, Azure Functions, and Azure API Management. • Familiarity with Unicommerce, Netsuite ERP, WMS solutions, and Store POS systems, particularly Wundersoft. • Excellent problem-solving skills and the ability to work under pressure. • Strong leadership skills with experience managing or leading a team. • Exceptional communication and collaboration skills, with the ability to explain complex technical issues to non-technical stakeholders. Show more Show less