Lead - Supply Chain Management (Digital)

Role Overview:

We are looking to hire an experienced and seasoned Supply Chain Head to lead and scale our B2C warehousing and returns operations within the fashion retail and e-commerce space. The ideal candidate should possess significant experience in fashion supply chain management, with deep expertise in returns processing, product quality control, and handling Seller Protection Fund (SPF) claims across major platforms such as Myntra, Ajio, Flipkart, and Amazon.

Key Responsibilities:

👚 Fashion B2C Warehousing Operations:

• Lead end-to-end warehouse operations for fashion categories including apparel, footwear, and accessories.
• Ensure timely and accurate order fulfilment with a focus on SKU-level accuracy, aesthetic packaging, and brand presentation.
• Manage storage, replenishment, and dispatch operations across various platforms (own website + marketplaces).
• Oversee team performance, training, and SOP adherence – including seasonal scale-ups and discount season volumes.

🔁 Returns & Quality Control (Fashion Specific):

• Supervise product grading (Q1/Q2/Q3/Q4), re-finishing, restocking, or liquidation.
• Implement robust inspection criteria for worn/damaged/defective items to minimize resale losses.
• Coordinate with quality assurance and design teams to improve feedback loop from returns data.
• Drive digitization of return tracking and analytics.

📑 SPF Claims & Marketplace Coordination:

• Handle complete SPF claim lifecycle (documentation, portal uploads, follow-ups, and dispute resolutions).
• Drive improvements in SPF approval rates through root cause analysis and preventive action.
• Ensure photographic/video evidence capture, timestamp compliance, and warehouse SOPs aligned with claim requirements.
• Stay updated on marketplace claim policies (especially Amazon, Flipkart, Myntra) and build strong internal audit trails.

Ideal Candidate Profile:

• Experience:

  Experience required in fashion retail/e-commerce warehousing and returns handling.

• Industry Know-how:

  Deep exposure to fashion product handling (garments, shoes, accessories), return QC norms, and warehouse layout suited to softline goods.
• Marketplace Expertise: Strong hands-on experience with SPF claims (especially Myntra, Flipkart, Amazon, Ajio).

• Technology Skills:

  Proficiency in WMS/ERP systems (e.g. Increff, SAP), Excel, claim dashboards.

• Team Leadership:

  Proven ability to manage large warehouse teams and 3PL partners.

• Process-Oriented:

  Strong knowledge of fashion-specific warehousing SOPs, folding/packaging norms, and RTV management.

Why Join Us:

• Be a key contributor in shaping best-in-class B2C operations in the dynamic fashion space.
• Work with leading D2C and marketplace players in a high-growth retail environment.
• Opportunity to innovate and automate return/QC processes with real bottom-line impact