Job
Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Maintain contracts in contracts repository: updated with parent -child linkage, meta data, validate executed contracts. Identify and tracks issues, coordinate and track remediation action with global SS team, vendor, risk teams and business stake holders till closure. Support and execute efficient processes: I. To support locating and understanding how to upload manage and retrieve documentation across internal tools. II. Support ad-hoc projects on contract management and administration – transition to new tool etc. III. Exposure to ERP tools, preferably Coupa: including all modules of procure to pay cycle from vendor set-up to payment process. IV. Exposure to procure to pay cycle, purchase order/contract processing, data analysis and reporting catalogue management and vendor management. V. Deep understanding of contract review process, contract templates and contract clauses especially master agreement, NDA’s, amendments etc. Review basic contractual documents (PO, work orders, service orders) from a contractual and commercial perceptive to ensure compliance with company policies and practices. Experience working with globally distributed internal and external teams. Collaborates XFN teams to meet the objective, business controls and compliance requirements. Review of contracts from a commercial perspective, to ensure value for money and reduced risk for the organisation. Negotiate cost structure across multiple spend categories to drive savings and avoidance for the organisation. Contributing to the creation and maintenance of spend category strategies. Manage and support the vendor relationship, contract and high-level sourcing of top spend categories where the products, services or vendors are used across multiple sites or business units. Be process driven and project focused with ability to prioritise and get projects completed in set timeframe. Prioritize workload under direction of your line manager to meet the changing demands of the business and the market Qualifications BA/BS degree 5+ years of related experience Experience with Netsuite & Coupa (or other ERP systems) Experience working with contract documents such as Statements of Work, Master Service Agreements, Amendments etc Ability to take initiative, work flexibly, and collaborate with cross functional partners Goal oriented team player Ability to see the big picture and work with a team to prioritize requests Strong customer service focus, written and verbal communication skills, and attention to detail Ability to learn quickly in a dynamic environment Ability to provide support to global teams and collaborate across time zones Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less
