Lead, ServiceNow Developer

What you will do:

• Developing and maintaining catalog forms, workflows, automations, integrations and configurations pertaining to the requests, order guides and record producer applications in ServiceNow.

• Implementing Flow Designer, Client Scripts, business rules, UI Actions, approval workflows and all other configurations for the creation, management and maintenance of catalog forms, order guides and record producers.

• Designing and implementing automations within ServiceNow.

• Implementing best practices for development while understanding and utilizing update sets to move configurations and development work between instances.

• Participating in requirements gathering and workshops.

• Ensuring compliance with ITIL best practices.

• Provide input and direction to stakeholders and requestors as an expert in service catalog design and delivery.

• Experience with testing best practices, creating test scripts, regression testing and user acceptance testing.

What you will need:

Required Skills:

• Bachelor’s degree required or equivalent work experience

• 8 to 11 years of ServiceNow development experience

• ServiceNow Expertise: A strong understanding of the ServiceNow platform and its capabilities. Including but not limited to, ITSM, Service Requests, Change Requests, Record Producers, Order Guides, Reporting, Workflow and flow designer

• Experience with Orchestration, AD/LDAP integrations, EntraID (Azure) integrations, API Integrations, including REST/SOAP. along with strong Proficiency in JavaScript, GlidesScript, REST, XML, and other relevant technologies.

• Ability to troubleshoot, analyze, and resolve technical issues, including complex workflows, custom table references and automations.

Preferred Skills :

• Ability to support different time zones based on the project/business stakeholders being engaged.

• ServiceNow architecture and design experience with ServiceNow certifications (e.g., CSA, CIS)

• Experience with Microsoft Power Automate preferred.