Lead Engineer

Acting as a Service Now Administrator / Developer

Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge

Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates

Supporting ServiceNow Service Catalogue and Requested Items related artifacts

Implementing general settings such as incident, problem, change, and SLA

Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.)

ServiceNow Portal configuration working in Angular JS.

Flow Designer to build catalogue workflows / integrations.

Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps.

Following Agile/Scrum/SAFe methodology

Automation & Integration

Implementing, updating, and managing ServiceNow Discovery

Integrating third party systems with CMDB (Configuration Management Database)

Implementing REST/SOAP API integration

Leveraging Flow Designer to build catalogue workflows / integrations

Monitoring & Optimization

Monitor ServiceNow performance metrics, health scan scorecard and proactively improve performance, supportability, maintainability, security, and user experience

Security & Compliance

Manage user roles, access controls, and authentication mechanisms

Ensure compliance with data governance policies and audit requirements through secure logging practices.

Collaboration & Leadership

Partner with ServiceNow stakeholders such as Human Resources, Incident Management, RRR, and others

Conduct knowledge-sharing sessions and mentor junior team members on best practices.

Continuous Improvement

Stay current with latest features, releases, and ecosystem tools.

Contribute to the evolution of ServiceNow standards and best practices

Basic Qualifications

• At least 6 years’ experience with:
  
• Acting as a Service Now Administrator / Developer
  
• Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge
  
• Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates
  
• Supporting ServiceNow Service Catalogue and Requested Items related artifacts
  
• Implementing general settings such as incident, problem, change, and SLA
  
• ServiceNow Discovery
  
• CMDB (Configuration Management Database)
  
• REST/SOAP API integration
  
• Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.)
  
• ServiceNow Portal configuration working in Angular JS.
  
• Flow Designer to build catalogue workflows / integrations.
  
• Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps.
  
• Agile/Scrum/SAFe methodology
  

At least one of the following certifications:

• CSA – Certified ServiceNow Administrator
  
• CAD – Certified Application Developer