Lead Analyst Operational Services - Operations

Job Description

Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future of our industry. Role Purpose: Data, Analytics, Reporting and Tools (DART) team is a core unit serving all of Global Operations with a mandate to enhance decision making by maximizing data analytics capabilities to transform information into insights and better outcomes. This data and analytics driven approach plays a pivotal role within Operations to enable how we deliver projects, confirming to our goals related to on-time, on-budget and with highest levels of customer satisfaction. Under the direction of department and company leadership, implements and maintains a comprehensive suite of metrics and key performance indicators (KPIs) to monitor functional, departmental, customer, product and project level execution. Uses expertise in data visualization and analytics to develop dynamic online reports for monitoring and forecasting operational performance. As part of our team, your Key Accountabilities: Study, analyze and understand business requirements in context to business intelligence. Create data visualization and reporting solutions in collaboration with the service delivery team. Design and create dynamic online reports using SQL, XML, MS Power Bi, and/or Qlik Sense Partner as needed with the technical development team in the design of the database and data structures to optimize reporting of data. Spot key performance indicators with apt objectives Analyze pervious and present data for better decision-making. Develop strong data documentation about algorithms, parameters and models. Provide a high-quality service and on time delivery of report sets for operational leadership. Maintain the primary portal that hosts operational metrics and KPIs. Implement, collate, and disseminate scorecards and standard reports for customers and projects. Required skills and qualifications: Master’s degree in computer science, mathematics, statistics, programming, related degree or equivalent work experience 6+ years advanced SQL, PowerBI and Qlik 5+ years of data analytics and advanced data visualization Deep understanding of Jira or ServiceNow or Financial Force and SDLC process, metrics and measures Ability to communicate effectively to senior management teams. Able to provide succinct and accurate feedback regarding progress and outcomes. Ability to work under rapid timelines with changing priorities; remains calm under pressure and can handle multiple tasks at any one time. We would be thrilled if you bring in the below: Will be required to make decisions on the best technical approach to implement communicated and/or documented requirements. Will use knowledge and skills to derive solutions that meet service delivery needs and expectations. We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are: Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm – The #1 app for mental fitness. Employee Referral Program – Bring the Best to Signant Health and earn a reward. Wellness Program – Participate in challenges and earn points for rewards. Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more. Burn Along – Digital fitness and wellness platform Does this sound like something you’d like to explore? Then we’d love to hear from you! To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified. Please note that Signant does not accept unsolicited resumes from Third Party vendors. Show more Show less