Job Title : Tier 1 Help Desk Agent Location : Noida, India Job Summary: We are seeking a motivated and customer-oriented Tier 1 Help Desk Agent to join our Help Desk team. In this role, you will be the first point of contact for users interacting with AI-driven Tier 0 systems in the context of clinical trial products. You will provide technical assistance, troubleshoot issues, and ensure seamless operations for SH systems and applications. This role requires strong problem-solving skills, empathy, and the ability to work effectively in a fast-paced, dynamic environment. Key Responsibilities: AI-Tier 0 Interaction: Collaborate with AI-driven Tier 0 support systems to diagnose and escalate issues, ensuring smooth transitions between automated responses and human support. Technical Support: Provide first-line support for users (clinical trial teams, researchers, patients, etc.) experiencing issues with SH-related products, applications, and software tools. Incident Management: Log and track support requests, ensuring timely resolution. Escalate unresolved issues to Tier 2 or other relevant technical teams. Troubleshooting: Troubleshoot basic hardware, software, and network issues related to clinical trial products and systems. User Assistance: Assist users in navigating SH products, ensuring they have the resources and support to use systems effectively. Documentation: Maintain detailed records of troubleshooting efforts, solutions provided, and user interactions. Ensure proper documentation is kept for recurring issues and resolutions. Communication: Maintain clear and concise communication with users, ensuring they are updated on the status of their support request and are satisfied with the outcome. Collaboration: Work closely with the resolver groups to identify recurring issues, suggest improvements, and ensure the success of trial operations. Continuous Learning: Stay updated on new tools, technology, and best practices in clinical trial management and IT support. Required Skills and Qualifications: Technical Support Experience: At least 1-2 years of experience in a help desk or IT support role, preferably in the healthcare or clinical trials sector. Familiarity with AI Systems: Understanding of AI-driven support tools and how they interact with human agents to ensure smooth user experience and issue resolution. Clinical Trial Knowledge: Familiarity with clinical trial processes, products, and software tools is a plus. Problem-Solving Skills: Strong analytical skills and the ability to think critically when troubleshooting technical issues. Customer Service: Excellent interpersonal and communication skills, with the ability to interact effectively with both technical and non-technical users. Technical Knowledge: Understanding of common IT issues related to software, hardware, networking, and databases. Experience with clinical trial management systems (CTMS), electronic data capture (EDC), and other relevant clinical software is a plus. Detail-Oriented: High attention to detail, ensuring accurate logging and resolution of issues. Preferred Qualifications: Experience working in a regulated environment (e.g., healthcare, clinical trials). Knowledge of clinical trial documentation standards (e.g., 21 CFR Part 11, GxP). Familiarity with remote troubleshooting tools and ticketing systems (e.g., ServiceNow). Education: High school diploma or equivalent required. A degree in IT, healthcare, or a related field is a plus. Shift Timings : Rotational Shifts We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are: Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm – The #1 app for mental fitness. Employee Referral Program – Bring the Best to Signant Health and earn a reward. Wellness Program – Participate in challenges and earn points for rewards. Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more. Burn Along – Digital fitness and wellness platform Does this sound like something you’d like to explore? Then we’d love to hear from you! To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified. At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Show more Show less

Job Title : Tier 1 Help Desk Agent (AI-Driven Tier 0 Support for Clinical Trials) Location :Noida, India Department : IT Support / Clinical Trials Reports To : Help Desk Supervisor / IT Support Manager Job Summary: We are seeking a motivated and customer-oriented Tier 1 Help Desk Agent to join our Help Desk team. In this role, you will be the first point of contact for users interacting with AI-driven Tier 0 systems in the context of clinical trial products. You will provide technical assistance, troubleshoot issues, and ensure seamless operations for SH systems and applications. This role requires strong problem-solving skills, empathy, and the ability to work effectively in a fast-paced, dynamic environment. Key Responsibilities: AI-Tier 0 Interaction: Collaborate with AI-driven Tier 0 support systems to diagnose and escalate issues, ensuring smooth transitions between automated responses and human support. Technical Support: Provide first-line support for users (clinical trial teams, researchers, patients, etc.) experiencing issues with SH-related products, applications, and software tools. Incident Management: Log and track support requests, ensuring timely resolution. Escalate unresolved issues to Tier 2 or other relevant technical teams. Troubleshooting: Troubleshoot basic hardware, software, and network issues related to clinical trial products and systems. User Assistance: Assist users in navigating SH products, ensuring they have the resources and support to use systems effectively. Documentation: Maintain detailed records of troubleshooting efforts, solutions provided, and user interactions. Ensure proper documentation is kept for recurring issues and resolutions. Communication: Maintain clear and concise communication with users, ensuring they are updated on the status of their support request and are satisfied with the outcome. Collaboration: Work closely with the resolver groups to identify recurring issues, suggest improvements, and ensure the success of trial operations. Continuous Learning: Stay updated on new tools, technology, and best practices in clinical trial management and IT support. Required Skills and Qualifications: Technical Support Experience: At least 1-2 years of experience in a help desk or IT support role, preferably in the healthcare or clinical trials sector. Familiarity with AI Systems: Understanding of AI-driven support tools and how they interact with human agents to ensure smooth user experience and issue resolution. Clinical Trial Knowledge: Familiarity with clinical trial processes, products, and software tools is a plus. Problem-Solving Skills: Strong analytical skills and the ability to think critically when troubleshooting technical issues. Customer Service: Excellent interpersonal and communication skills, with the ability to interact effectively with both technical and non-technical users. Technical Knowledge: Understanding of common IT issues related to software, hardware, networking, and databases. Experience with clinical trial management systems (CTMS), electronic data capture (EDC), and other relevant clinical software is a plus. Detail-Oriented: High attention to detail, ensuring accurate logging and resolution of issues. Preferred Qualifications: Experience working in a regulated environment (e.g., healthcare, clinical trials). Knowledge of clinical trial documentation standards (e.g., 21 CFR Part 11, GxP). Familiarity with remote troubleshooting tools and ticketing systems (e.g., ServiceNow). Education: High school diploma or equivalent required. A degree in IT, healthcare, or a related field is a plus. Shift Timings: Rotational Shifts At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Show more Show less

Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future of our industry. Job Summary: We are seeking a skilled and proactive Help Desk Tier 1 Manager to lead and manage our Tier 1 help desk team. The ideal candidate will have a strong background in IT support, customer service, and team management. As the Tier 1 Manager, you will be responsible for overseeing the daily operations of the help desk team, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. You will also be responsible for developing and refining support processes, training staff, and collaborating with other IT teams to ensure seamless service delivery. Key Responsibilities: Team Leadership: Supervise, mentor, and develop a team of Tier 1 help desk agents. Provide ongoing coaching, performance feedback, and support to ensure team members meet or exceed service level agreements (SLAs) and key performance indicators (KPIs). Service Delivery: Ensure the timely and efficient resolution of support requests, including troubleshooting hardware, software, and network issues. Ensure that team members are adhering to best practices in customer service and technical support. Escalation Management: Act as the point of escalation for complex or high-priority issues that cannot be resolved at Tier 1. Work closely with Tier 2 and other technical teams to ensure seamless escalation and issue resolution. Process Improvement: Continuously evaluate and improve help desk workflows, processes, and systems to ensure optimal efficiency and customer satisfaction. Identify and implement strategies to improve the speed and quality of issue resolution. Training and Development: Develop and implement training programs for new help desk agents. Provide ongoing education and professional development opportunities to ensure the team stays up-to-date with evolving technologies, tools, and best practices. Performance Management: Monitor and assess the performance of Tier 1 help desk agents. Prepare regular performance reviews and set individual and team goals. Implement corrective actions when necessary to improve service delivery and team performance. Knowledge Base Management: Oversee the creation, maintenance, and optimization of the knowledge base, ensuring that documentation is accurate, up-to-date, and easily accessible for the team and end-users. Customer Experience: Foster a customer-centric culture within the team. Ensure the team provides exceptional customer service, handles inquiries professionally, and resolves issues in a timely manner. Reporting and Metrics: Analyze help desk data and trends to produce regular reports on team performance, ticket resolution times, user satisfaction, and other relevant metrics. Use this data to drive continuous improvement. Collaboration: Work with other departments, such as IT, HR, and project management, to identify recurring issues, implement solutions, and ensure alignment with company objectives. Tool and System Management: Ensure that help desk software and ticketing systems are functioning properly. Evaluate and recommend new tools or technologies to enhance the team’s efficiency and support capabilities. Required Skills and Qualifications: Experience: 3-5 years of experience in a help desk or IT support role, with at least 1-2 years of management or supervisory experience. Leadership: Proven ability to lead and motivate a team, including coaching, mentoring, and performance management. Customer Service Excellence: Strong background in customer service, with the ability to handle difficult situations and resolve conflicts effectively. Technical Knowledge: Solid understanding of IT support fundamentals, including troubleshooting hardware, software, networking, and operating systems. Problem Solving: Strong analytical skills, with the ability to diagnose and resolve technical issues efficiently. Communication Skills: Excellent verbal and written communication skills. Ability to interact with users at all technical levels and provide clear, concise explanations. Ticketing Systems: Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk, Jira) and knowledge management platforms. Process Improvement: Experience in process optimization and implementing best practices to improve service delivery and efficiency. Time Management: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities. Preferred Qualifications: Certifications: ITIL certification or other relevant certifications in IT support or service management is a plus. Experience with ITSM Tools: Familiarity with IT Service Management (ITSM) frameworks and tools. Industry Knowledge: Experience in specific industries (e.g., healthcare, finance, technology) is a plus, especially with specialized software or applications. Education: Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent work experience. We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are: Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm – The #1 app for mental fitness. Employee Referral Program – Bring the Best to Signant Health and earn a reward. Wellness Program – Participate in challenges and earn points for rewards. Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more. Burn Along – Digital fitness and wellness platform Does this sound like something you’d like to explore? Then we’d love to hear from you! To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified. Please note that Signant does not accept unsolicited resumes from Third Party vendors. Show more Show less

India, Hyderabad/ Bengaluru/ Noida Role Overview As a member of Cloud Operations team at Signant Health, the Cloud Operations Engineer will collaborate with development, release, and application teams to install, configure, deploy and manage infrastructure, application components and services in customer environments to ensure they are highly available, scalable and sustainable. You will also work with Apps Integration and the DevOps teams to identify and resolve issues and improve the overall Support Process. Key Accountabilities/Decision Making & Influence Automation for tasks like deployment of servers and application software across environment, alerts via scripting. Troubleshoot to identify root cause and work towards faster work-arounds and resolution of reported issues Quickly & effectively utilize existing tools and utilities to improve troubleshooting process in the long run Ensure the stability and availability of Application operation components running on Public Clouds. Participate in 24x7 on-call rotation to support production environments and shift work. Control infrastructure costs by continually looking for opportunities to right-size servers and services Migrate on-premises workloads to the cloud (AWS/Azure) Respond to alerts of application instability, identifying root cause and corrective actions. Knowledge, Skills & Attributes BS degree in Computer Science or related discipline At least 3 years (5+ years preferred) experience in a modern software development environment that is Agile and incorporates DevOps practices. Hands on experience with DevOps Tools like Jenkins, Artifactory, Maven, Git, BitBucket, TFS Experience with cloud platforms like AWS and Azure; experience in Python, Terraform, PowerShell Experience in containerization and orchestration (kubernetes) and configuration management using Ansible Experience with Continuous Integration and Continuous Deployment Hands-on experience in Linux/Windows server operating systems, and Web Server technologies including IIS, Tomcat, WebLogic, WebSphere and Apache Web Server Knowledge of relational databases including SQL Server, Oracle, Postgres or MySQL Proven ability to work in a team-oriented environment, providing back-up support to team members & establishing/maintaining effective work relationships with co-workers within and across functional areas. Experience setting up and configuring monitoring systems. Ability to work independently. Certification It is good to have Azure Administrator Associate certification. It is good to have AWS SYSOPS Administrator certification. added advantage of having CKA (Certified Kubernetes Administrator) certification Added advantages of having Terraform Associate certification. We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are: Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm – The #1 app for mental fitness. Employee Referral Program – Bring the Best to Signant Health and earn a reward. Wellness Program – Participate in challenges and earn points for rewards. Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more. Burn Along – Digital fitness and wellness platform Does this sound like something you’d like to explore? Then we’d love to hear from you! To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified. Please note that Signant does not accept unsolicited resumes from Third Party vendors. #3311 At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Show more Show less

Role Overview We're seeking a talented Lead Data Scientist to join our Finance Analytics team. In this role, you'll analyze financial data to drive insights, identify patterns, and recommend automation opportunities within our finance and accounting functions. You'll apply your technical expertise in data engineering and advanced analytics to transform raw financial data into meaningful insights, working collaboratively with finance teams to understand business needs Key Accountabilities/Decision Making & Influence Apply advanced analytics techniques to extract insights from financial data sets Build and optimize data pipelines using Python, Spark, and SQL to prepare data for analysis Develop and implement machine learning models to identify patterns, anomalies, and opportunities for automation Create interactive dashboards and visualizations using BI tools that communicate key insights effectively Collaborate with finance teams to understand their data needs and translate them into analytical solutions Identify and track relevant metrics that provide meaningful business intelligence Support data-driven decision making by presenting clear, actionable findings Conduct exploratory data analysis to uncover trends and relationships in financial data Mentor junior data scientists on analytical techniques and best practices Implement statistical analysis methods to validate findings and ensure data quality Document methodologies, processes, and results to ensure reproducibility and knowledge sharing Knowledge, Skills & Attributes 5-7 years of experience in data science or analytics, with exposure to financial or business data Strong technical background in data engineering and pipeline development Advanced proficiency in Python and experience with Spark for large-scale data processing Experience working with data from Snowflake Data Lake or similar cloud-based data platforms Demonstrated skill in building dashboards and visualizations using BI tools (Power BI, Tableau, Looker, etc.) Proficiency in SQL for data extraction and manipulation Experience applying machine learning algorithms to solve business problems Ability to communicate technical concepts to non-technical stakeholders Understanding of basic financial concepts and metrics (no deep finance expertise required) Strong problem-solving skills and attention to detail Bachelor’s degree in computer science, Data Science, Statistics, or related technical field We would be thrilled if you bring in the below: Experience working in cross-functional teams in fast-paced environments Familiarity with agile methodologies and collaborative development practices Experience with version control systems (Git) and collaborative coding Knowledge of cloud computing platforms (AWS, Azure, GCP) Understanding of data governance and data quality best practices Demonstrates curiosity and a willingness to learn about finance and accounting concepts Shows creativity in presenting data insights through effective visualizations Maintains a continuous learning mindset, staying updated with emerging technologies and techniques in data science We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are: Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm – The #1 app for mental fitness. Employee Referral Program – Bring the Best to Signant Health and earn a reward. Wellness Program – Participate in challenges and earn points for rewards. Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more. Burn Along – Digital fitness and wellness platform Does this sound like something you’d like to explore? Then we’d love to hear from you! To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified. Please note that Signant does not accept unsolicited resumes from Third Party vendors. At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Show more Show less

Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future of our industry. Role Purpose: The Operations Senior Solution Engineer is responsible for working with Sponsors/Customers, Clinical, Global Project Management (GPM), Data Management and across the matrixed Global Technical Delivery (GTD) to design solutions for clinical trials utilizing Signant Health’s product portfolio. They analyse study protocol requirements and define solutions considering scientific guidance, electronic clinical outcome assessment (eCOA) best practices and Signant’s products and standards. They play a key role in ensuring the project meets the study needs and is feasible to implement, based upon the capabilities and limitations of the product, in the quoted timelines and budget. They are responsible for understanding business needs and translating them into system requirements. They provide support for SDLC and validation documents as well as facilitate the review and approval of all documents. They may assist with the development and documentation of processes and procedures. Want to join the Best Team of Your Life? We’re looking for people who are excited by the potential to make a difference in the world. You need to be decisive, open to celebrating mistakes, able to communicate transparently and inclusively, and someone your team can count on. Most of all you need to be yourself! As part of our team, your Key Accountabilities: Analyse the protocol and scope to collate the design requirements. Liaise with Commercial and GPM to understand up-front conversations with sponsors and expectations, then with Science and/or Clinical to initiate the solution definition Collate questions and design options to be presented to the sponsor, providing recommendations, design alternatives and background to best practices to ensure the right choices are made. Analyse and communicate design risks and options to mitigate against them, if possible. This includes any Change in Scope related to any new feature or design update. Communicate proactively with the implementing teams to ensure the implementation of the solution progresses as planned and the solution is implemented according to standards and best practices. Lead the design portion of internal/external meetings to confirm design requirements with sponsors and gather any additional, critical business needs making sure Standards are followed for moderate to considerably complex projects. As applicable, document design decisions in user stories and collaborate within GTD team to accept user stories for implementation. Seek feedback on their designs proactively, through involvement of internal and sometimes external stakeholders and in regular design board meetings. May be responsible for application configuration. Facilitate and manage the review and approval of test results, and all SDLC and validation documents. (Rater Station Only) Decision Making and Influence: eCOA/RTSM design expert owning the design elements of the solution. Responsible to identify and communicate risk. Through collaboration with implementing teams, the role has an influence on the overall design outcome of the study. Impact to end-user experience Impact to data integrity Interface with internal and external teams, including sponsors. Effectively coach and counsel business users on issues that they might encounter. We would be thrilled if you bring in the below: Bachelor’s degree Technology Science, Life Science, other appropriate subject, or equivalent years of experience 3-5 years’ experience functioning as Business Analyst or similar role. Demonstrated experience in developing complex solutions or software for use in clinical research with extensive experience in requirement elicitation and documentation, experience in Jira preferable. Excellent analytical and problem-solving skills and a desire to solve problems with the ability to resolve conflicts between people and competing goals and interests. Ability to lead difficult conversations constructively. Provides guidance to junior staff and has influence on functional strategy. Desire for developing one’s own skills: technical, clinical and interpersonal. Ability to instil confidence in others, e.g., when recommending solutions to sponsors Have good communication abilities via writing, quality documentation and presenting in meetings. Needs to be a self-starter, effective, positive team player. Desirable : Software development background/experience User experience/interface degree/experience Agile/Lean Six Sigma experience Familiarity with GCP and 21 CFR Part 11 is a plus Familiarity with SQL Queries is a plus We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are: Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm – The #1 app for mental fitness. Employee Referral Program – Bring the Best to Signant Health and earn a reward Wellness Program – Participate in challenges and earn points for rewards. Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem for exciting merchandise, gift cards, tickets, and more Burn Along – Digital fitness and wellness platform Does this sound like something you’d like to explore? Then we’d love to hear from you! To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified. Please note that Signant does not accept unsolicited resumes from Third Party vendors. At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Show more Show less

Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future of our industry. Role Purpose: Data, Analytics, Reporting and Tools (DART) team is a core unit serving all of Global Operations with a mandate to enhance decision making by maximizing data analytics capabilities to transform information into insights and better outcomes. This data and analytics driven approach plays a pivotal role within Operations to enable how we deliver projects, confirming to our goals related to on-time, on-budget and with highest levels of customer satisfaction. Under the direction of department and company leadership, implements and maintains a comprehensive suite of metrics and key performance indicators (KPIs) to monitor functional, departmental, customer, product and project level execution. Uses expertise in data visualization and analytics to develop dynamic online reports for monitoring and forecasting operational performance. As part of our team, your Key Accountabilities: Study, analyze and understand business requirements in context to business intelligence. Create data visualization and reporting solutions in collaboration with the service delivery team. Design and create dynamic online reports using SQL, XML, MS Power Bi, and/or Qlik Sense Partner as needed with the technical development team in the design of the database and data structures to optimize reporting of data. Spot key performance indicators with apt objectives Analyze pervious and present data for better decision-making. Develop strong data documentation about algorithms, parameters and models. Provide a high-quality service and on time delivery of report sets for operational leadership. Maintain the primary portal that hosts operational metrics and KPIs. Implement, collate, and disseminate scorecards and standard reports for customers and projects. Required skills and qualifications: Master’s degree in computer science, mathematics, statistics, programming, related degree or equivalent work experience 6+ years advanced SQL, PowerBI and Qlik 5+ years of data analytics and advanced data visualization Deep understanding of Jira or ServiceNow or Financial Force and SDLC process, metrics and measures Ability to communicate effectively to senior management teams. Able to provide succinct and accurate feedback regarding progress and outcomes. Ability to work under rapid timelines with changing priorities; remains calm under pressure and can handle multiple tasks at any one time. We would be thrilled if you bring in the below: Will be required to make decisions on the best technical approach to implement communicated and/or documented requirements. Will use knowledge and skills to derive solutions that meet service delivery needs and expectations. We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are: Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm – The #1 app for mental fitness. Employee Referral Program – Bring the Best to Signant Health and earn a reward. Wellness Program – Participate in challenges and earn points for rewards. Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more. Burn Along – Digital fitness and wellness platform Does this sound like something you’d like to explore? Then we’d love to hear from you! To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified. Please note that Signant does not accept unsolicited resumes from Third Party vendors. Show more Show less

India, Hyderabad/ Bengaluru/ Noida Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future of our industry. Role Purpose As a member of the Production Hosting department at Signant Health, the Cloud Database Engineer will collaborate with database maintenance and related application development, release, configuration, deployment, and management of Signant Health infrastructure, database components, and related services in customer environments to ensure they are highly available, secure, scalable and sustainable. You will also work with Apps Integration and the DevOps teams to identify and resolve database and related application/infrastructure issues and improve the overall SRE processes. Want to join the Best Team of Your Life? We’re looking for people who are excited by the potential to make a difference in the world. You need to be decisive, open to celebrating mistakes, able to communicate transparently and inclusively, and someone your team can count on. Most of all you need to be yourself! As part of our team, your Key Accountabilities: Overseeing and working on DBA day-to-day activities and DB related application support tasks Automation for database and application tasks and alerts via scripting. Creating MongoDB scripts, deploying replica sets, optimizing work with large datasets and aggregation frameworks Serving as an expert to troubleshoot and identify database performance issues Quickly & effectively utilize existing tools and utilities to improve troubleshooting process in the long run Ensure the stability, security, scalability and availability of Database and Application stack running on AWS/Azure. Participate in 24x7 on-call rotation to support production environments and shift work. Control infrastructure costs by continually looking for opportunities to right-size servers and services Migrate databases between different platforms (Oracle to PostgreSQL) Coordinate the implementation of projects and work requests involving database administration. And finally, here are the ways of working that will help you succeed at Signant: You enjoy problem-solving and have a constructive can-do attitude. You’re motivated by working in a fast-growing global company. You’re self-driven, active and want to continuously learn new things. You have great communication skills in English, both spoken and written, and can articulate technical details succinctly. You like to share knowledge to advance organizational learning. We would be thrilled if you bring in the below: BS degree in Computer Science or related discipline Database-related production experience with high volume AWS RDS, Aurora, Elastic Cache, MongoDB, Azure DB Cosmos, and Azure SQL Database. Proficiency in SQL and PL/SQL languages (MS SQL, Oracle, MySQL) in a high-volume, regulated production environment. Extensive hands-on experience in database server performance tuning: capacity, lock detection and prevention, replication, etc. Experience in securing the DB layer and using the principle of least privileges: column-level TDS encryption, TLS connectivity, screened subnet DB access. Experience in a modern software development environment that is Agile and incorporates DevOps practices. Knowledge with DevOps Tools like Jenkins, Artifactory, Git, Bitbucket, and TFS Experience in application and database performance and application audit Solid experience in automating SQL and application-related tasks using Python, PowerShell & Bash Knowledge in AWS EKS/ECS and Azure AKS and infrastructure as code management using Terraform and Ansible/AWX Knowledge with Continuous Integration and Continuous Deployment Knowledge in Linux and Windows server operating systems and Web Server technologies, including IIS, Tomcat, WebLogic, and Apache Web Server Knowledge of relational databases, including SQL Server, Oracle, Postgres or MySQL Proven ability to work in a team-oriented environment, providing back-up support to team members, & establishing/maintaining effective work relationships with co-workers within and across functional areas. Experience establishing pertinent DB and application telemetry and configuring monitoring systems. We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are: Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm – The #1 app for mental fitness. Employee Referral Program – Bring the Best to Signant Health and earn a reward. Wellness Program – Participate in challenges and earn points for rewards. Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more. Burn Along – Digital fitness and wellness platform Does this sound like something you’d like to explore? Then we’d love to hear from you! To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified. Please note that Signant does not accept unsolicited resumes from Third Party vendors. #LI-SS1 At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future Role Overview To provide financial support to the project management functions within Operations. Assist with reviewing overall performance, including scope, revenue, cost and other related matters. Act as a liaison between Operations and Finance to ensure accurate and timely reporting of all activity and to proactively identify potential issues and action plans Key Accountabilities/Decision Making & Influence Monitor financial performance metrics including profitability, change orders, and delivery timelines for revenue recognition. Analyze financial data to identify trends, variances between actual and budgeted results, and opportunities for improvement. Review projects regularly to assess historical and future trends in revenue, costs, and expenses, developing actionable recommendations. Support the Finance team in accurate monthly revenue recognition and financial statement preparation. Partner with delivery teams to establish effective feedback loops between operations, accounting, and FP&A. Collaborate across departments to gather information for accurate financial projections and reporting. Participate in developing and implementing project finance policies and procedures. Communicate project financial information effectively to various stakeholders. Identify and recommend process improvements to enhance financial tracking and reporting efficiency. Demonstrate strong attention to detail in all financial activities. Knowledge, Skills & Attributes A bachelor's degree in finance, accounting, or a related field is typically required. Relevant experience in financial planning, budgeting, and analysis is highly desirable. Strong stakeholder management skills. Ability to work in a global environment and support teams geographically dispersed across US, Europe and Asia. Advanced Excel and other business intelligence tools knowledge. Familiarity with concepts, practices, and procedures of financial planning & analysis. Understanding of business operations, financial statements, and key performance indicators (KPIs). Ability to collect, analyze, and interpret financial data to identify trends and insights. Desirable: Qualified (CIMA, ACCA, ACA, CPA, CMA or equivalent). Previous systems experience with Salesforce, NetSuite and / or data analytics software (e.g. OneStream), and using BI tools (Power BI, Tableau etc.). Previous experience working in a high-growth private equity backed organization DECISION MAKING AND INFLUENCE Work closely with cross-functional teams to gather information and ensure alignment. Communicate financial information clearly and concisely to both technical and non-technical audiences. Build strong relationships with key stakeholders within the organization. Escalate issues and opportunities effectively, with suggested actions. We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are: Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm – The #1 app for mental fitness. Employee Referral Program – Bring the Best to Signant Health and earn a reward. Wellness Program – Participate in challenges and earn points for rewards. Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more. Burn Along – Digital fitness and wellness platform Does this sound like something you’d like to explore? Then we’d love to hear from you! To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified. Please note that Signant does not accept unsolicited resumes from Third Party vendors. At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Show more Show less

ob Summary: We are seeking a motivated and customer-oriented Tier 1 Help Desk Agent to join our Help Desk team. In this role, you will be the first point of contact for users interacting with AI-driven Tier 0 systems in the context of clinical trial products. You will provide technical assistance, troubleshoot issues, and ensure seamless operations for SH systems and applications. This role requires strong problem-solving skills, empathy, and the ability to work effectively in a fast-paced, dynamic environment. Key Responsibilities: AI-Tier 0 Interaction : Collaborate with AI-driven Tier 0 support systems to diagnose and escalate issues, ensuring smooth transitions between automated responses and human support. Technical Support : Provide first-line support for users (clinical trial teams, researchers, patients, etc.) experiencing issues with SH-related products, applications, and software tools. Incident Management : Log and track support requests, ensuring timely resolution. Escalate unresolved issues to Tier 2 or other relevant technical teams. Troubleshooting : Troubleshoot basic hardware, software, and network issues related to clinical trial products and systems. User Assistance : Assist users in navigating SH products, ensuring they have the resources and support to use systems effectively. Documentation : Maintain detailed records of troubleshooting efforts, solutions provided, and user interactions. Ensure proper documentation is kept for recurring issues and resolutions. Communication : Maintain clear and concise communication with users, ensuring they are updated on the status of their support request and are satisfied with the outcome. Collaboration : Work closely with the resolver groups to identify recurring issues, suggest improvements, and ensure the success of trial operations. Continuous Learning : Stay updated on new tools, technology, and best practices in clinical trial management and IT support. Required Skills and Qualifications: Technical Support Experience : At least 1-2 years of experience in a help desk or IT support role, preferably in the healthcare or clinical trials sector. Familiarity with AI Systems : Understanding of AI-driven support tools and how they interact with human agents to ensure smooth user experience and issue resolution. Clinical Trial Knowledge : Familiarity with clinical trial processes, products, and software tools is a plus. Problem-Solving Skills : Strong analytical skills and the ability to think critically when troubleshooting technical issues. Customer Service : Excellent interpersonal and communication skills, with the ability to interact effectively with both technical and non-technical users. Technical Knowledge : Understanding of common IT issues related to software, hardware, networking, and databases. Experience with clinical trial management systems (CTMS), electronic data capture (EDC), and other relevant clinical software is a plus. Detail-Oriented : High attention to detail, ensuring accurate logging and resolution of issues. Preferred Qualifications: Experience working in a regulated environment (e.g., healthcare, clinical trials). Knowledge of clinical trial documentation standards (e.g., 21 CFR Part 11, GxP). Familiarity with remote troubleshooting tools and ticketing systems (e.g., ServiceNow). Education: High school diploma or equivalent required. A degree in IT, healthcare, or a related field is a plus. Shift Timings: Rotational Shifts

Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future of our industry. Role Purpose: Data, Analytics, Reporting and Tools (DART) team is a core unit serving all of Global Operations with a mandate to enhance decision making by maximizing data analytics capabilities to transform information into insights and better outcomes. This data and analytics driven approach plays a pivotal role within Operations to enable how we deliver projects, confirming to our goals related to on-time, on-budget and with highest levels of customer satisfaction. Under the direction of department and company leadership, implements and maintains a comprehensive suite of metrics and key performance indicators (KPIs) to monitor functional, departmental, customer, product and project level execution. Uses expertise in data visualization and analytics to develop dynamic online reports for monitoring and forecasting operational performance. As part of our team, your Key Accountabilities: Study, analyze and understand business requirements in context to business intelligence. Create data visualization and reporting solutions in collaboration with the service delivery team. Design and create dynamic online reports using SQL, XML, MS Power Bi, and/or Qlik Sense Partner as needed with the technical development team in the design of the database and data structures to optimize reporting of data. Spot key performance indicators with apt objectives Analyze pervious and present data for better decision-making. Develop strong data documentation about algorithms, parameters and models. Provide a high-quality service and on time delivery of report sets for operational leadership. Maintain the primary portal that hosts operational metrics and KPIs. Implement, collate, and disseminate scorecards and standard reports for customers and projects. Required skills and qualifications: Master’s degree in computer science, mathematics, statistics, programming, related degree or equivalent work experience 6+ years advanced SQL, PowerBI and Qlik 5+ years of data analytics and advanced data visualization Deep understanding of Jira or ServiceNow or Financial Force and SDLC process, metrics and measures Ability to communicate effectively to senior management teams. Able to provide succinct and accurate feedback regarding progress and outcomes. Ability to work under rapid timelines with changing priorities; remains calm under pressure and can handle multiple tasks at any one time. We would be thrilled if you bring in the below: Will be required to make decisions on the best technical approach to implement communicated and/or documented requirements. Will use knowledge and skills to derive solutions that meet service delivery needs and expectations. We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are: Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm – The #1 app for mental fitness. Employee Referral Program – Bring the Best to Signant Health and earn a reward. Wellness Program – Participate in challenges and earn points for rewards. Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more. Burn Along – Digital fitness and wellness platform Does this sound like something you’d like to explore? Then we’d love to hear from you! To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified. Please note that Signant does not accept unsolicited resumes from Third Party vendors.

India, Hyderabad/ Bengaluru/ Noida Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future of our industry. Role Purpose As a member of the Production Hosting department at Signant Health, the Cloud Database Engineer will collaborate with database maintenance and related application development, release, configuration, deployment, and management of Signant Health infrastructure, database components, and related services in customer environments to ensure they are highly available, secure, scalable and sustainable. You will also work with Apps Integration and the DevOps teams to identify and resolve database and related application/infrastructure issues and improve the overall SRE processes. Want to join the Best Team of Your Life? We’re looking for people who are excited by the potential to make a difference in the world. You need to be decisive, open to celebrating mistakes, able to communicate transparently and inclusively, and someone your team can count on. Most of all you need to be yourself! As part of our team, your Key Accountabilities: Overseeing and working on DBA day-to-day activities and DB related application support tasks Automation for database and application tasks and alerts via scripting. Creating MongoDB scripts, deploying replica sets, optimizing work with large datasets and aggregation frameworks Serving as an expert to troubleshoot and identify database performance issues Quickly & effectively utilize existing tools and utilities to improve troubleshooting process in the long run Ensure the stability, security, scalability and availability of Database and Application stack running on AWS/Azure. Participate in 24x7 on-call rotation to support production environments and shift work. Control infrastructure costs by continually looking for opportunities to right-size servers and services Migrate databases between different platforms (Oracle to PostgreSQL) Coordinate the implementation of projects and work requests involving database administration. And finally, here are the ways of working that will help you succeed at Signant: You enjoy problem-solving and have a constructive can-do attitude. You’re motivated by working in a fast-growing global company. You’re self-driven, active and want to continuously learn new things. You have great communication skills in English, both spoken and written, and can articulate technical details succinctly. You like to share knowledge to advance organizational learning. We would be thrilled if you bring in the below: BS degree in Computer Science or related discipline Database-related production experience with high volume AWS RDS, Aurora, Elastic Cache, MongoDB, Azure DB Cosmos, and Azure SQL Database. Proficiency in SQL and PL/SQL languages (MS SQL, Oracle, MySQL) in a high-volume, regulated production environment. Extensive hands-on experience in database server performance tuning: capacity, lock detection and prevention, replication, etc. Experience in securing the DB layer and using the principle of least privileges: column-level TDS encryption, TLS connectivity, screened subnet DB access. Experience in a modern software development environment that is Agile and incorporates DevOps practices. Knowledge with DevOps Tools like Jenkins, Artifactory, Git, Bitbucket, and TFS Experience in application and database performance and application audit Solid experience in automating SQL and application-related tasks using Python, PowerShell & Bash Knowledge in AWS EKS/ECS and Azure AKS and infrastructure as code management using Terraform and Ansible/AWX Knowledge with Continuous Integration and Continuous Deployment Knowledge in Linux and Windows server operating systems and Web Server technologies, including IIS, Tomcat, WebLogic, and Apache Web Server Knowledge of relational databases, including SQL Server, Oracle, Postgres or MySQL Proven ability to work in a team-oriented environment, providing back-up support to team members, & establishing/maintaining effective work relationships with co-workers within and across functional areas. Experience establishing pertinent DB and application telemetry and configuring monitoring systems. We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are: Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm – The #1 app for mental fitness. Employee Referral Program – Bring the Best to Signant Health and earn a reward. Wellness Program – Participate in challenges and earn points for rewards. Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more. Burn Along – Digital fitness and wellness platform Does this sound like something you’d like to explore? Then we’d love to hear from you! To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified. Please note that Signant does not accept unsolicited resumes from Third Party vendors. At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Solution Engineer is responsible for working with Sponsors/Customers, Clinical, Global Project Management (GPM), Data Management and across the matrixed Global Technical Delivery (GTD) to design solutions for clinical trials utilizing Signant Health’s product portfolio. They analyse study protocol requirements and define solutions considering scientific guidance, electronic clinical outcome assessment (eCOA) best practices and Signant’s products and standards. They play a key role in ensuring the project meets the study needs and is feasible to implement, based upon the capabilities and limitations of the product, in the quoted timelines and budget. They are responsible for understanding business needs and translating them into system requirements. They may assist with the development and documentation of processes and procedures. KEY ACCOUNTABILITIES 1. Collaborate with other Solution Engineers, and others as determined, to ensure questionnaires, clinical trial protocol, and overall designrequirements are understood and can be implemented as well as analyse the protocol/scope to collate the design requirements for simple to moderate complexity projects. 2. Produce functional requirements documentation based upon design requirements shared by Senior and/or Lead Solution Engineer, as necessary. 3. Utilize all available tools and information sources to understand requirements, including interviews/meetings, document analysis, use cases and workflow analysis. 4. Update and mange requirements/specifications as needed throughout the software development lifecycle. Follows defined validation processes and produces validated documents for all questionnaires. 5. Evaluate information gathered from multiple sources, work with stakeholders to reconcile conflicting information, identify/evaluate potential risks and translate abstract or high-level requirements into useful/actionable implementation. 6. Ensures best practices and standards are followed in every implementation. 7. Liaise with Localization to facilitate the development of translated versions of the master questionnaire (This is Rater Station Specific) 8. May be responsible for application configuration. 9. They provide support for SDLC and validation documents as well as facilitate the review and approval of all documents. (This is Rater Station Specific) Data Extract and Reporting (Rater Station Only) 1. Creation of Data Extract requirements and associated deliverables for project. 2. Assist in posting of data extract deliverables for projects. 3. Creation of Custom Report requirements and deliverables DECISION MAKING AND INFLUENCE 1. Own the design elements of the questionnaires and system requirements. 2. Responsible to identify and communicate risk. 3. Responsible for establishing best practices for creation of questionnaire, system requirements, integration specifications, and overall design. 4. Impact to end-user experience 5. Impact to data integrity 6. Interface with internal and external teams, including sponsors. KNOWLEDGE, SKILLS & ATTRIBUTES Essential: 1. Bachelor’s degree or equivalent years of professional role. 2. 2-3 years’ experience functioning as Business Analyst or similar role. 3. In depth experience with Software Development Life Cycle (SDLC) implementation 4. Gathering information from a wide variety of sources and subsequently crafting it into effective and audience-appropriate technical and non-technical documentation. 5. Excellent analytical and problem-solving skills and a desire to solve problems. 6. Ability to resolve conflicts between people and competing goals and interests. 7. Desire for developing one’s own skills: technical, clinical, and interpersonal. 8. Have good communication abilities via writing, quality documentation and presenting in meetings. Delivers information effectively and timely. Uses interpersonal skills to build and develop relationships with internal and external team members. 9. Needs to be an effective, positive team player, and a self-starter, with moderate level of guidance and direction. 10. Must have very strong skills with Microsoft Office application to include the following: Word, Excel, Visio and PowerPoint Desirable: 1. Software development background/experience 2. User experience/interface degree/experience 3. Familiarity with GCP and 21 CFR Part 11 is a plus 4. Familiarity with SQL Queries is a plus. We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are: Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm – The #1 app for mental fitness. Employee Referral Program – Bring the Best to Signant Health and earn a reward. Wellness Program – Participate in challenges and earn points for rewards. Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more. Burn Along – Digital fitness and wellness platform Does this sound like something you’d like to explore? Then we’d love to hear from you! To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified. Please note that Signant does not accept unsolicited resumes from Third Party vendors. #LI-AB1 At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

The Business Systems Administrator will play a crucial role in maintaining, configuring, and optimizing the Certinia (formerly FinancialForce) Professional Services Automation (PSA) environment at Signant Health. You will work closely with various teams to ensure that systems are aligned with business requirements and provide efficient and effective solutions. Your responsibilities will include managing Certinia PSA, troubleshooting technical issues, documenting systems and processes, collaborating with business units for process improvements, and ensuring cross-platform governance for accurate data and workflows. You will be expected to deliver high-quality solutions in a timely manner to support the goals of the business units. To qualify for this role, you should have a bachelor's degree in business administration, IT, or a related field, or equivalent experience. Additionally, you should have a minimum of three years of hands-on experience with Certinia applications and preferably hold certifications in Certinia PSA/ERP and Salesforce Administration. Strong self-leadership, organizational, and time management skills are essential, along with excellent communication abilities to articulate technical concepts clearly. Experience in process mapping, system documentation, and stakeholder management will be beneficial for this role. Signant Health fosters a collaborative and inclusive environment where individuals are empowered to thrive. With state-of-the-art tools and a supportive culture, you will have the opportunity to make a meaningful impact every day. If you are passionate about problem-solving, process improvement, and enabling teams to work smarter, we encourage you to apply and be part of shaping the future of IT and healthcare innovation at Signant Health. Signant Health is an Equal Opportunity Employer that values diversity and is committed to creating an inclusive workplace for all employees. If you are ready to advance your career and contribute to driving innovation, we invite you to apply for the Business Systems Administrator position at Signant Health.,

Cloud Operations Engineer India, Hyderabad/ Bengaluru/ Noida Are you ready for the Most Impactful Work of Your Life Signant Health is a global evidence generation company. Were helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the worlds most exciting sector - a high-growth, dynamic company in an extraordinary industry. We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future of our industry. Role Overview As a member of the Production Hosting department at Signant Health, the Cloud Operation Engineer will collaborate with development, release, and application teams to install, configure, deploy, and manage infrastructure, application components, and services in customer environments to ensure they are highly available, scalable, and sustainable. You will also work with Apps Integration and the DevOps teams to identify and resolve issues and improve the overall Support Process. Key Accountabilities/Decision Making & Influence Troubleshoot to identify root causes and work towards faster workarounds and resolution of reported issues. Quickly & effectively utilize existing tools and utilities to improve troubleshooting process in the long run. Ensure the stability and availability of Application operation components running on Public Clouds. Participate in a 24x5 rotational shift and weekend on-call to support production environments. Control infrastructure costs by continually looking for opportunities to right-size servers and services Respond to alerts of application instability by identifying the root cause and taking corrective action. Diversity and Inclusion Competencies: Dedication and commitment to promote diversity, multiculturalism, and inclusion in all work activities. Ability to collaborate in diverse teams to foster productive outcomes. Proven ability to quickly and effectively triage multiple issue, prioritize them, and troubleshoot them under pressure. Works with the Application Development teams to design platform-as-a-service (PaaS) and software-as-a-service (SaaS) offerings that run on cloud infrastructure. Demonstrate exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity. Troubleshoot incidents, identify root causes, fix and document problems, and implement preventive measures. Work on the Kanban process to support the team and manage customer requests and issues in a structured and organized manner. Knowledge, Skills & Attributes 8+ years of experience in relevant roles. 5 years of experience in architecting, designing, developing, and implementing cloud solutions on AWS and Azure platforms. 3+ years of hands-on experience in Infrastructure automation tools such as Terraform, Ansible and Ansible Tower, etc. Hands-on experience in Linux and Windows server operating systems Good Knowledge in Container technologies and administration, such as Docker, ECS, EKS and AKS services, would be added advantage. Site Reliability Engineering (SRE) principles and monitoring tools such as Nagios, Dynatrace and cloud Monitoring tools. Participates in a DevOps culture with a focus on cloud automation, such as continuous delivery, monitoring and alerting. Knowledge in Agile process and tools such as JIRA, Confluence, etc. Knowledge in Bash, Python and PowerShell scripting would be added advantage. Knowledge in database administration (PGSQL, MYSQL, Mango, etc.). Excellent communication skills, both written and verbal, with keen attention to detail. Certification It is good to have Azure Administrator Associate certification. It is good to have AWS SYSOPS Administrator certification. added advantage of having CKA (Certified Kubernetes Administrator) certification Added advantages of having Terraform Associate certification. We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are: Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm The #1 app for mental fitness. Employee Referral Program Bring the Best to Signant Health and earn a reward. Wellness Program Participate in challenges and earn points for rewards. Proof! Signants Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more. Burn Along Digital fitness and wellness platform Does this sound like something youd like to explore? Then we'd love to hear from you! To apply, please submit your CV and a cover letter letting us know why you think youd be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified. Please note that Signant does not accept unsolicited resumes from Third Party vendors. #LI-SS1

Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future of our industry. Job Summary: We are seeking a skilled and proactive Help Desk Tier 1 Manager to lead and manage our Tier 1 help desk team. The ideal candidate will have a strong background in IT support, customer service, and team management. As the Tier 1 Manager, you will be responsible for overseeing the daily operations of the help desk team, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. You will also be responsible for developing and refining support processes, training staff, and collaborating with other IT teams to ensure seamless service delivery. Key Responsibilities: Team Leadership: Supervise, mentor, and develop a team of Tier 1 help desk agents. Provide ongoing coaching, performance feedback, and support to ensure team members meet or exceed service level agreements (SLAs) and key performance indicators (KPIs). Service Delivery: Ensure the timely and efficient resolution of support requests, including troubleshooting hardware, software, and network issues. Ensure that team members are adhering to best practices in customer service and technical support. Escalation Management: Act as the point of escalation for complex or high-priority issues that cannot be resolved at Tier 1. Work closely with Tier 2 and other technical teams to ensure seamless escalation and issue resolution. Process Improvement: Continuously evaluate and improve help desk workflows, processes, and systems to ensure optimal efficiency and customer satisfaction. Identify and implement strategies to improve the speed and quality of issue resolution. Training and Development: Develop and implement training programs for new help desk agents. Provide ongoing education and professional development opportunities to ensure the team stays up-to-date with evolving technologies, tools, and best practices. Performance Management: Monitor and assess the performance of Tier 1 help desk agents. Prepare regular performance reviews and set individual and team goals. Implement corrective actions when necessary to improve service delivery and team performance. Knowledge Base Management: Oversee the creation, maintenance, and optimization of the knowledge base, ensuring that documentation is accurate, up-to-date, and easily accessible for the team and end-users. Customer Experience: Foster a customer-centric culture within the team. Ensure the team provides exceptional customer service, handles inquiries professionally, and resolves issues in a timely manner. Reporting and Metrics: Analyze help desk data and trends to produce regular reports on team performance, ticket resolution times, user satisfaction, and other relevant metrics. Use this data to drive continuous improvement. Collaboration: Work with other departments, such as IT, HR, and project management, to identify recurring issues, implement solutions, and ensure alignment with company objectives. Tool and System Management: Ensure that help desk software and ticketing systems are functioning properly. Evaluate and recommend new tools or technologies to enhance the team’s efficiency and support capabilities. Required Skills and Qualifications: Experience: 3-5 years of experience in a help desk or IT support role, with at least 1-2 years of management or supervisory experience. Leadership: Proven ability to lead and motivate a team, including coaching, mentoring, and performance management. Customer Service Excellence: Strong background in customer service, with the ability to handle difficult situations and resolve conflicts effectively. Technical Knowledge: Solid understanding of IT support fundamentals, including troubleshooting hardware, software, networking, and operating systems. Problem Solving: Strong analytical skills, with the ability to diagnose and resolve technical issues efficiently. Communication Skills: Excellent verbal and written communication skills. Ability to interact with users at all technical levels and provide clear, concise explanations. Ticketing Systems: Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk, Jira) and knowledge management platforms. Process Improvement: Experience in process optimization and implementing best practices to improve service delivery and efficiency. Time Management: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities. Preferred Qualifications: Certifications: ITIL certification or other relevant certifications in IT support or service management is a plus. Experience with ITSM Tools: Familiarity with IT Service Management (ITSM) frameworks and tools. Industry Knowledge: Experience in specific industries (e.g., healthcare, finance, technology) is a plus, especially with specialized software or applications. Education: Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent work experience. We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are: Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm – The #1 app for mental fitness. Employee Referral Program – Bring the Best to Signant Health and earn a reward. Wellness Program – Participate in challenges and earn points for rewards. Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more. Burn Along – Digital fitness and wellness platform Does this sound like something you’d like to explore? Then we’d love to hear from you! To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified. Please note that Signant does not accept unsolicited resumes from Third Party vendors.