243 Last Mile Jobs - Page 3

Role & Responsibilities: Ensures end to end smooth running of logistics operations for the zone/area Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted. Responsible for all the SLAs & TAT are maintained. Responsible for reduction in cost and increase in productivity for the region. Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc. Handles the continuous improvement projects w.r.t., cost service and employee productivity • Maintenance of all the operational budgets Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion. • Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time. Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages Impart behavioral & soft skills training to the team as and when required. Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with latest trends, innovations and industry best practices Monitoring security parameters across region and ensures no unlawful activity occurs Person Specifications- Skillsets/Education: Functional Skills Operations Management, Data Analysis, Stakeholder Management Experience - Relevant experience in Logistics/ Manufacturing industry. Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude Exposure to work in /Ability to work well in a team environment. Collaborate with internal and external stakeholders for business purposes/in order to gain credibility with senior management. *Should be open for extensive travel

Job description JOB ROLE & RESPONSIBILITIES: 1. Identify suitable MSPs for Last Mile and First Mile operations across the country. 2. Monitors Existing Movin Service Providers (MSP) Maintains customer relationships to improve service and identify growth opportunities. 3. Coordinates with departments to setup MSPs to monitor services on a daily basis. 4. Audits MSP processes to ensure compliance and identify possible optimization. 5. Implements safety procedures and policies with MSPs to provide a safe, proficient work environment. 6. Implements New MSPs Initiates and performs training for MSP representatives to ensure UPS policies and procedures are communicated to the MSP. 7. Works with the region functions to develop new MSP contracts, reporting templates, tools and service agreements. 8. Coordinates day to day business, reports, BSC, Volume growth, Vehicle appearance. 9. Creates strong contact with relevant MSPs to identify potential strategic MSPs. 10. Negotiates with MSPs to represent the MOVIN position to get best service for best rates. 11. Sets up Business Plan for relevant MSP businesses to support the MOVIN Business Planning process. 12. Trains the MSP in using MOVIN Operations process to ensure consistency to MOVIN and customer systems. 13. Trains the MSPs on MOVIN services and shares MOVIN methodology and best practices to lead the MSP to become an efficient strategic MOVIN partner who provides best service for best rates. 14. Maintains quality control documents to maintain standards. 15. Creates standard operating procedures for the training group to promote consistency and improve performance. 16. Works with others throughout the district to troubleshoot system, operational, and service inefficiencies and create new processes that result in improved performance. 17. Assists in monthly business plan reviews with MSPs to identify and address performance issues. Implements solution support of effective, practical plans to minimize cost/mile and maximize performance by meeting service commitments. 18. Supervises and Develops Others Determines employees training needs to produce continuous development plans. 19. Provides on-going feedback and support to improve performance. Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement. 20. Holds others accountable to established performance levels to achieve individual and group goals. Resolves individual and group performance issues in accordance with company's policies and procedures in a timely manner to motivate and foster teamwork. Educational Qualifications: Bachelors Degree or equivalent Role & responsibilities Preferred candidate profile

Job Title: Operation Executive _ Last Mile Operation (Experience)-(15nos) About the Role: We are seeking a results-driven and experienced Operations Executive to manage and optimize the final stage of the logistics chain. The role involves coordinating delivery personnel, monitoring performance metrics, and ensuring timely and efficient delivery of orders to customers. This is a critical operations position within a growing e-commerce environment, ideal for young professionals with a background in logistics or last-mile fulfillment. Responsibilities: Manage last-mile delivery operations to ensure products are delivered on time. Lead and motivate a team of 40-50 employees. Coordinate with delivery associates, vehicle vendors, and internal teams to improve delivery processes. Monitor daily performance of delivery associates (bike/van riders) and resolve route-level issue Develop strategies to improve delivery efficiency Ensure strategic management of financial and operational resources. Candidate should be from E-Commerce background Strong Administration skills Strong manpower handling skills Conduct morning briefings and assist in training delivery teams Ensure operational compliance with safety and quality standards. Candidates must be open to relocation within West Bengal and Tripura. Experience Required: Minimum 2-3 years experience in E-Commerce last-mile operations (companies like Xpress bees, Delhivery.com, Ecom Express, Shadow Fax, etc.) is preferable Eligibility Criteria: Industry: E-commerce last mile operation Location: Across West Bengal & Tripura Employment Type: Full-time Age Requirement: 24-28 years Qualification: Graduate (Any Stream) Gender: Male / Female Relocation: Must be open to relocation across West Bengal What We Offer: Salary Offered: Rs 16,000-18,000 + PF+ESI+ Outstation Allowance + 6Laks Insurance (Health insurance & Accidental Insurance)

Planning, Organizing & Monitoring end to end first mile and middle mile operations. Manages the manpower planning & shift rostering as per the load projections and productivity targets. Proper implementation of the policies and is a part of audit team to find gaps and implement solutions. Compliance to the SOPs and facility 5S. Monitoring vehicle connections, availability and ensuring timely unloading/loading of vehicles. Plan ad-hoc vehicle requirements based on load profile and coordinate with fleet. Facilitate communication and coordination with different teams (such as commercial, security, fleet, last mile). Driving the metrics in their respective functions (inbound operations, outbound operations, floor operations, quality metrics, first mile metrics). HR/Employee related KRAs – Diversity Hiring, Maintaining Employee Morale, Employee safety on the floorRole & responsibilities Preferred candidate profile

Role & Responsibilities: Ensures end to end smooth running of logistics operations for the zone/area Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted. Responsible for all the SLAs & TAT are maintained. Responsible for reduction in cost and increase in productivity for the region. Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc. Handles the continuous improvement projects w.r.t., cost service and employee productivity • Maintenance of all the operational budgets Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion. • Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time. Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages Impart behavioral & soft skills training to the team as and when required. Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with latest trends, innovations and industry best practices Monitoring security parameters across region and ensures no unlawful activity occurs Person Specifications- Skillsets/Education: Functional Skills Operations Management, Data Analysis, Stakeholder Management Experience - Relevant experience in Logistics/ Manufacturing industry. Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude Exposure to work in /Ability to work well in a team environment. Collaborate with internal and external stakeholders for business purposes/in order to gain credibility with senior management. *Should be open for extensive travel

Role & responsibilities OPERATIONS STAFF (Van pickup and delivery) Delivery Route wise loading of shipments with proper tally Delivering shipments to the right customers POD/FOD/DOD/COD process. Delivery run sheet Proper status code for the undelivered shipments To meet the EDD & to achieve the SQ targets Handing over of cod/dod/fod on the same day Undelivered shipments needs to be handed over to the supervisor Appointment delivery process Proper dress code with customer centric approach Pickup Pickup as per SOP Timely pickup at customer place as per cut off timing Airwaybill execution Tally of shipments at the customer place as per invoice Ensuring relevant regulatory paperwork is collected Pickup sheet Checking the condition of the packages at the time of pickup Reaching location for timely connection

Responsibilities To manage express Store operations for Blinkit in the designated region/location. Managing employee schedules (Rosters), conducting performance reviews and enforcing disciplinary actions. Monitoring and maintaining suitable store inventory levels, performing Weekly audit at the store. Ensuring the store environment complies with health and safety regulations i.e. maintaining cleanliness and hygiene at store Level. Responsible to uphold the culture and ensure decorum and discipline within the store team i.e. following rosters and punctuality of the employees. Maintaining a clean, organized and aesthetically pleasing store front.

Job Title: Executive - Operations (Dispatch) Band: 1 Reports to: Assistant Manager - Centre Operations Location: Mumbai/Delhi NCR/Bangalore/Hyderabad/Chennai/Pune Function: Operations The Dispatcher facilitates timely dispatch of volume, coordination with OSP drivers to ensure center parameters are met. JOB ROLE & RESPONSIBILITIES: To ensure delivery, pick up, connections from the hub to the branches every day in order to meet the service levels and customer experience. To identify and set up operation in new areas which can derive business and save cost by converting them into direct locations for better customer experience and control over operation. To design and execute routes so that day to day operation and contingencies are managed. To manage and roll out action plans in the event of contingencies to ensure service levels are met. To negotiate with Third Party Vendors and take the decisions on volume allocation. To resolve escalations from network and customers. To deliver result on productivity elements which are directly linked to operating cost. To deliver result on cost per piece plan. To help credit and Sales team to resolve billing disputes. To drive team on ground and in back office to get the desired results in terms of service agreed and cost effectiveness. To train new business partners. To train new team members. To undertake new assignment or project as per business, customer and operation needs. To manage records and retain them as necessary. To ensure operation is executed and compliant every single day. To manage & maintain day to day vendor relations and close Vendor bills in a timely & accurate manner. To maintain service reports, cost reports and billing reports of the branches. To constantly strive for the better customer experience and effective operation every day. To create atmosphere of trust between own team and internal as well as external customer. To promote safety and ensure all the possible safety precautions are taken by all the team members. Educational Qualifications: Intermediate or equivalent Relevant Experience: Overall 1-2 years of relevant experience in similar industry Competencies Achieve Result Serve and Delight our customers Collaborate and Partner with others Page 1 of 2

1. Job Title: Operations Executive Last Mile (15 Vacancies) Location : Across West Bengal & Tripura Experience : 23 years in last-mile e-commerce (XpressBees, Delhivery, Ecom Express, etc.) Qualification : Graduate | Age: 2428 | Male/Female Relocation : Open to relocation within West Bengal/Tripura Responsibilities : Manage daily last-mile delivery operations Lead & coordinate 4050 field staff Ensure on-time delivery and resolve delivery issues Conduct morning briefings & compliance checks Salary : 16,000–18,000 + PF + ESI + Allowances + 6L Insurance 2. Job Title: Senior Operations Executive – Last Mile (6 Vacancies) Location : Across West Bengal & Tripura Experience : 3–5 years in last-mile delivery/logistics Qualification : Graduate | Age: 26–30 | Male/Female Responsibilities : Oversee daily delivery ops & performance tracking Handle delivery associate scheduling, route optimization Ensure SLA adherence, SOP compliance, and customer satisfaction Proficient in Advanced Excel & reporting Salary : 18,000–20,000 + PF + ESI + Allowances + 6L Insurance 3. Job Title: Asst. Manager – Last Mile Operations (3 Vacancies) Location : Eastern Region Experience : 3–5 years in last-mile delivery (team lead/multi-branch role) Qualification : Graduate/MBA | Age: 30–35 | Male Only Responsibilities : Supervise operations across 10–15 branches Recruit & manage large delivery workforce Monitor MIS, ensure process compliance, and visit sites regularly Strong leadership & branch-level coordination experience required Salary : 40,000–45,000 NTH + PF + Travel/Outstation Allowance + 6L Insurance Apply Now: Sharbani Biswas [Executive – Recruitment] 9831067997 sharbani.b@ipsgroup.co.in

Job Title: Prexo Team Leader Location: Bangalore Department: Supply Chain / Store Operations About the Role: We are looking for a Team Leader to manage operations at our Dark Stores (which handles returns, exchange, and pre-owned products). You will be responsible for handling Prexo, leading a team, checking product quality, and ensuring all processes run smoothly. Key Responsibilities: Oversee product checking, grading, and packaging Ensure timely processing of returned/exchanged items Maintain accuracy in stock and system entries Share daily updates and reports with the manager Train new team members and ensure safety rules are followed Travelling will be involved within assigned darkstore What Were Looking For: 2-5 years of experience in warehouse/store/logistics work Experience managing a team is a plus Basic computer and system handling knowledge Good communication and problem-solving skills Preferred Local language awareness Basic graduation education and two wheeler would be preferred from candidate Work Details: 6 days a week, permanent shift-based work This role will be on third party basis with Flipkart Minutes Interested candidates can share profile to jayanth.hiremath@flipkart.com or can reach out on mobile 9886249913 between (Timings to connect 9am-6pm) for enquiry about role.

We are looking for a proactive and detail-oriented Control Tower Specialist/Manager to oversee end-to-end supply chain visibility and ensure seamless logistics operations for our e-commerce business. The ideal candidate will act as the central nerve center for all logistics movements, ensuring real-time coordination, exception management, and stakeholder communication. Key Responsibilities: Central Monitoring & Visibility Act as a centralized hub for real-time monitoring of logistics movements across warehouses, 3PLs, last-mile delivery, and returns. Ensure high data accuracy and integrity across systems (TMS, WMS, OMS, ERP). Exception Management Identify and proactively resolve shipment delays, capacity constraints, carrier issues, or warehouse bottlenecks. Escalate and communicate risks to internal and external stakeholders. Stakeholder Coordination Collaborate with internal teams (procurement, warehousing, customer service) and external partners (carriers, 3PLs, fulfillment centers). Support customer service teams with real-time updates and escalations. Data Analytics & Reporting Generate daily/weekly performance reports (OTIF, delivery time, returns, cancellations, etc.). Use dashboards and KPIs to identify trends and drive continuous improvement. Process Improvement Develop SOPs and control tower processes to enhance operational efficiency. Support digital transformation initiatives in logistics and supply chain Bachelors degree in Supply Chain, Logistics, Engineering, or a related field. 37 years of experience in logistics operations, e-commerce supply chain, or control tower roles. Strong knowledge of transportation, last-mile delivery, reverse logistics, and 3PL management. Experience with ERP, WMS, TMS, and control tower software (e.g., SAP, Oracle, Manhattan, FourKites). Strong analytical skills; proficiency in Excel, Power BI, or other reporting tools. Excellent communication and problem-solving skills. Ability to work under pressure in a fast-paced environment.

Area Manager - Hub Operations NL, FLM Location About Flipkart Flipkart is committed to the cause of transforming commerce in India through our investments in made-in-India technology innovations, customer-centric features and constructs, a diverse category landscape and a world-class supply chain. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs and a sustainable growth strategy Flipkart is maximising for our customers, stakeholders, and the planet at large! Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip. The Group is also a majority shareholder in PhonePe, one of the leading Payments Apps in India. Our Commitment to Superior Customer Experience: At Flipkart, the customer is the focal point of all our endeavors and a cornerstone of our success. At SCM, we exhibit a strong Customer Obsession mindset, demonstrating an unwavering commitment to understanding and exceeding customer expectations at every interaction. By prioritizing superior customer experience, we aim to maintain our position as a leader in the e-commerce industry and strive to win the trust and loyalty of our customers at every single opportunity. About the Role At Ekart our continuous endeavor is to provide high quality experience to the customers by increasing operational excellence. The purpose of this job role is to lead Cluster Managers/Leads through planning, organizing, controlling, coordinating and coaching. The Area Managers role is to ensure that 4-6 Hubs assigned to them are managed in a cost effective and profitable manner. The standard operating procedures are adhered by the Hub teams at all times. You are responsible for: Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate. Achieving Cost per Shipment. Maintain the cost of operations as per budget. Achieve Zero lost shipment, shrinkage within hub and enroute. Proper planning and coordination with the support team for recovery if any. Achieve productivity of Van/Bike as per budget. 100% Compliance of KPI. Continuous Process Improvement and Adherence of Quality Standards at all times. Ensuring Customers are delighted at all times. Ensuring stock accuracy is maintained at all Hub assigned to him. Promptly and effectively manage customer escalations. Ensuring employee engagement initiatives are implemented. Ensure 100% ZTP (Zero Tolerance Policy). Ensuring Area Deliverable are met duly reported. Filling Gaps in employee headcount within turnaround time. Hub Performance reporting. Ensure Profitable operations. Ensure commercial and statutory compliances are met along with the support of teams. Team Management, Training and Development of Hub teams. Achieving Maximum Productivity of manpower. Managing environmental bodies and statutory compliances. Ensure Succession Planning at Hubs and implement a special retention plan for HIPO talent. Continuously improve in reducing Error rate in Operations Management. Maintain high quality hygiene and safety for Facility & People. Grievance Handling and Conducting Open House/meetings with Hub teams. Ensure low attrition rate. Ensure availability of adequate and trained manpower as per plan. Conduct Monthly Review Meeting (MRM) along with Hub In-charge and Support team. Ensure that lost shipment cases are evaluated and escalated to the Area Manager by the Hub In-Charge immediately. Evaluate if the lost shipment cases qualify as insurance claims and that such claims are processed in coordination with the Zonal Business Finance team. Achieving capacity utilization as per budget. Correct inappropriate behavior of employees in the assigned Hub as per the Disciplinary Process. Qualification B-tech or MBA (Preferred candidates from Tier I/II MBA institutes). 6 years+ of experience in Courier/Supply Chain/Warehousing/Logistics Operations. To succeed in this role, you should have the following: Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs. Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints. Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization. Why work with us? At Flipkart, we promise to maximize what you care about the most. Youll get an opportunity to leave a mark and create your own legacy, youll have freedom to experiment, learn and grow, youll get to work with the best in our inclusive teams and experience our culture of care to ensure that you can focus on doing your best work. Every Flipster is a Maximiser - Curious, Audacious, Entrepreneurial, Purpose-Driven, Excited By Big Challenges, A Team Player and Inclusive. If this is who you are, then Flipkart is the place where you can thrive. We understand that your own aspirations and journeys are unique. So you choose what you want to maximise, and we provide you the platform for it. Because when you maximise, we maximise. Visit our career site to know more about what it means to work at Flipkart. Being Yourself @ Flipkart Flipkart respects and values differences. We are proud to be an equal opportunity employer and are committed to promoting a diverse workplace culture where every individual is valued for who they are, regardless of race, color, age, faith, gender identity or expression, sexual orientation, nationality, marital status, professional pedigree, physical ability, veteran status, or any other characteristics. We firmly believe that when people with diverse identities and perspectives work together, we create the most value for our customers, our people, and society. We are committed to fostering a culture of inclusion and belonging, where diverse teams innovate and excel every day. About the Team The Non Large, First and Last Mile Operations team is primarily responsible for the First Mile, Last Mile & Reverse Pickups for Ekart Supply Chain [Non-Large]. Within the NL FLM team there is an ADM team which focuses on alternate delivery channels of Flipkart as a brand among customers. Through Reach Expansion Project, the goal is to reach every Indian home to provide a unique e-commerce experience in the Flipkart way and further strengthen Flipkarts Leadership position in India.

What You'll Do: Own KPIs NPS, CSAT, Productivity & SLA compliance Manage Branch P&L, engineer productivity, and efficiency Reduce manpower attrition & ensure effective team management Handle partner relationships and customer escalations Drive revenue through dealer visits & local network expansion Ensure strong customer satisfaction and partner performance

Role & responsibilities Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Prepare and share Day End reports & Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Please share your resumes @nileshr.vc@flipkart.com Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & process. Track undelivered shipment in ERP and call customer to identify reasons for non-delivery. Track wish masters performance at a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per company's goal. Preferred candidate profile Competencies Behaviors, Attitude, Knowledge and Skill desired for the role. Comprehension & Analytical Skills. Customer Orientation & Focus Interpersonal and Interpersonal Communication Capability. Team Building Capability Flexibility & Adaptability Situation Handling and Crisis Management Capability Time Management Capability & Stress Management Coaching Skills Understanding team members capability and adjusting leadership styles. Positive Attitude and Assertiveness with Emotionally Intelligence Managing Disciplinary Process Planning, Organizing and Execution Capability Please share your resumes @ishtiyaque.ansari@flipkart.com, @nileshr.vc@flipkart.com

Gifting has an abstract definition since its significance varies from person to person, heart to heart, and in many cases head to heart. The joy of seeing your loved one sitting miles away, shining in awe & surprise when he/she opens the box of happiness is priceless. As pioneers in gifting beyond flowers, FNP has become an expert in the category. Our brand ethos remains- Its the little joys that come with our package. If we have to explain it in one line- We gift wrap your emotions & deliver them with love! Head-Operations Retail Gurgaon Global CEO 10-18 Years Retail Management,SCM Operations,Retail Operations MBA/PGDM Company Overview: Ferns N Petals is a leading online platform for gifting solutions, offering a wide range of products including flowers, cakes, plants, personalized gifts, and gift hampers. With a legacy of providing heartfelt gifting experiences, we are now seeking a dynamic and innovative individual to join our team as the Head - Operations. Position Overview: As a Head - Operations, you will play a crucial role in driving business growth, improving operational efficiency, and ensuring an exceptional customer experience within the retail franchise outlets and companys dark stores. Reporting of this role is to the CEO, FNP. Here are the key role expectations from this role: . Business Development & Strategic Planning: Develop and implement comprehensive strategic plans to drive business growth for FOFO retail outlets in alignment with FNP's overall business objectives. Identify market trends, competitor activities, and customer preferences to formulate effective business strategies. Franchise Management: Manage relationships with franchise partners, providing guidance and support to ensure adherence to brand standards and operational excellence. Collaborate for the selection, onboarding, and ongoing support of franchisees partners. Darkstore Management & Expansion: Alignment and implementation of overall Darkstore operations strategy in alignment with the company's goals & objectives. Set performance targets and key performance indicators (KPIs) for dark-store operations. Develop and execute a strategic plan for expanding the Darkstore network, while identifying the potential areas to expand the network and assessing the viability of new locations. Provide necessary support, guidance, and training to ensure the success of Darkstore with a motto to improve the NPS. Operational Excellence: Oversee day-to-day Retail and Darkstore operations, ensuring compliance with standard operating procedures (SOPs) and FNP brand guidelines. Implement best practices to optimize inventory management, staffing levels, and overall operational efficiency. Sales and Revenue Generation: Develop and implement sales strategies to achieve revenue targets for FOFO retail outlets and Darkstore. Monitor sales performance, analyze data, and implement corrective measures as needed. Customer Experience: Foster a customer-centric culture by ensuring that FOFO outlets deliver exceptional service and create positive customer experiences. Implement feedback mechanisms and drive initiatives to enhance customer satisfaction. Team Leadership: Lead and motivate a cross-functional team, including store managers and staff, to achieve performance targets and uphold brand standards. Invest in the professional growth of team members, conducting regular performance assessments, offering feedback, and identifying training needs. Financial Management: Develop and manage budgets for the FOFO business, ensuring cost control and profitability. Analyze financial reports and implement strategies to maximize return on investment. Compliance and Risk Management: Ensure compliance with legal and regulatory requirements related to retail operations. Identify and mitigate operational risks to protect the interests of the FOFO business and FNP. Business Development: Contributor to Retail function by adding more franchise partners and Adding a Revenue through Targeting New Clients and Managing Key Accounts Identify and pursue new business opportunities to expand the corporate gifting client base. Negotiate and finalize contracts with corporate clients, ensuring mutually beneficial agreements. Market Research and Analysis Conduct regular market research to stay informed about industry trends, competitor offerings, and customer preferences. Analyze sales data and customer feedback to refine gift selection and improve overall customer satisfaction. FinancialPerformance: Set and manage budget, forecasting sales, margins, and profitability targets. Analyse financial performance and market trends to identify areas for improvement and growth. Drive the achievement of KPIs related to revenue, profitability, product assortment, and customer satisfaction. Make informed decisions based on data analysis, market insights, and performance metrics to guide the way forward. Customer Focus: Understand clients preferences, needs and feedback to continuously tailor the product assortment to meet their expectations. Implement strategies to enhance customer satisfaction, loyalty, and retention through high-quality products and exceptional experiences. Team Leadership: Provide leadership, mentorship, and guidance to a team. Foster a culture of collaboration, creativity, and continuous improvement within the corporate sales team. Invest in the professional growth of team members, conducting regular performance assessments, offering feedback, and identifying training needs. Bachelor's degree in Business and Design related field along with MBA is preferred. 10-18 years of experience Proven experience in a senior retail management role, demonstrating a track record of success in driving sales and operational excellence Ability to work independently in a dynamic, fast-paced environment Ability to lead a team, mentor employees, and promote a culture of accountability and ownership Ethical, compassionate, and committed to excellence Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions based on current market trends and consumer preferences. Excellent communicator with good negotiation presentation and interpersonal skills with the capacity to build and maintain relationships with key stakeholders. Passionate professional & a strategic thinker, who can relate with our existing and future customers needs. Leadership experience with the ability to motivate and guide a team toward achieving objectives. Experience from Ecommerce or Retail industry is preferred.

Role & responsibilities Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Prepare and share Day End reports & Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Please share your resumes @nileshr.vc@flipkart.com Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & process. Track undelivered shipment in ERP and call customer to identify reasons for non-delivery. Track wish masters performance at a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per company's goal. Preferred candidate profile Competencies Behaviors, Attitude, Knowledge and Skill desired for the role. Comprehension & Analytical Skills. Customer Orientation & Focus Interpersonal and Interpersonal Communication Capability. Team Building Capability Flexibility & Adaptability Situation Handling and Crisis Management Capability Time Management Capability & Stress Management Coaching Skills Understanding team members capability and adjusting leadership styles. Positive Attitude and Assertiveness with Emotionally Intelligence Managing Disciplinary Process Planning, Organizing and Execution Capability Please share your resumes @ishtiyaque.ansari@flipkart.com, @nileshr.vc@flipkart.com

Job Summary: As a Fleet Manager , you will be responsible for building, managing, and optimizing a high-performing team of delivery riders for our store/fulfillment center operations. Your role will include end-to-end management of recruitment, onboarding, training, team performance, and operational efficiency, with a strong focus on last-mile delivery excellence and quick commerce requirements. Key Responsibilities: Rider Recruitment & Onboarding: Source and hire skilled riders aligned with organizational requirements and culture. Ensure proper documentation and verification during onboarding. Training & Development: Provide comprehensive training on the delivery application, grooming standards, and customer service etiquette to ensure an excellent customer experience. Rider Deployment & Capacity Management: Work closely with the operations and growth teams to ensure riders are deployed as per demand and capacity requirements. Team Leadership: Lead by example, motivate riders, and foster a performance-driven culture focused on meeting delivery SLAs and customer expectations. Operational Efficiency: Monitor rider availability and improve daily live rider percentages to enhance delivery efficiency and reliability. Performance Monitoring & Rider Engagement: Track rider productivity, address grievances, and ensure optimal rider engagement and satisfaction. Territory-Level Fleet Oversight: Manage fleet operations within the assigned area and ensure smooth functioning of delivery activities. Retention & Attrition Management: Implement strategies to retain riders and reduce attrition through proactive engagement and resolution of concerns. Budgeting & Payouts: Prepare payout models, manage fuel and operational costs, and ensure timely and accurate disbursement of rider payments. Requirements: Experience: Minimum 5 years in fleet or last-mile delivery operations, with hands-on experience in rider hiring and team handling. Skills: Strong leadership, communication, and analytical skills. Ability to manage operations under pressure. Education: MBA or Masters degree in Operations, Logistics, or related fields preferred. What We Offer: Competitive Salary aligned with market standards. Career Advancement through structured growth paths and learning opportunities. Dynamic Work Culture that values collaboration, ownership, and operational excellence. If you're a results-oriented leader with a passion for last-mile delivery and team building, we invite you to apply and be part of our fast-paced, customer-first organization.

1. Operations Management Ensure timely and accurate execution of daily logistics operations First Mile, Last Mile, and Line Haul. Monitor the movement of shipments (inbound & outbound), ensure minimal TAT (Turnaround Time), and meet SLA targets. Coordinate with line haul and delivery teams for load handovers and dispatch planning. 2. People Management Supervise a team comprising delivery associates, warehouse staff, and support personnel. Drive productivity, shift management, attendance, and compliance for on-roll and off-roll employees. Conduct regular training and performance evaluations. 3. Process & Compliance Ensure compliance with SOPs and safety protocols. Oversee scanning, sorting, loading/unloading, and inventory management. Implement lean operations and minimize operational losses or damages. 4. Customer & Vendor Coordination Manage and resolve customer escalations related to delivery issues or delays. Coordinate with third-party vendors (e.g., fleet providers, manpower suppliers). Ensure high levels of customer satisfaction through effective resolution mechanisms. 5. Reporting & MIS Prepare and maintain daily/weekly reports on service center performance. Track key KPIs such as Delivery TAT, RTO %, load productivity, exception shipments, etc. Provide data-driven insights to improve hub efficiency.

1. Job Title: Operations Executive Last Mile (15 Vacancies) Location : Across West Bengal & Tripura Experience : 23 years in last-mile e-commerce (XpressBees, Delhivery, Ecom Express, etc.) Qualification : Graduate | Age: 2428 | Male/Female Relocation : Open to relocation within West Bengal/Tripura Responsibilities : Manage daily last-mile delivery operations Lead & coordinate 4050 field staff Ensure on-time delivery and resolve delivery issues Conduct morning briefings & compliance checks Salary : 16,000–18,000 + PF + ESI + Allowances + 6L Insurance 2. Job Title: Senior Operations Executive – Last Mile (6 Vacancies) Location : Across West Bengal & Tripura Experience : 3–5 years in last-mile delivery/logistics Qualification : Graduate | Age: 26–30 | Male/Female Responsibilities : Oversee daily delivery ops & performance tracking Handle delivery associate scheduling, route optimization Ensure SLA adherence, SOP compliance, and customer satisfaction Proficient in Advanced Excel & reporting Salary : 18,000–20,000 + PF + ESI + Allowances + 6L Insurance 3. Job Title: Asst. Manager – Last Mile Operations (3 Vacancies) Location : Eastern Region Experience : 3–5 years in last-mile delivery (team lead/multi-branch role) Qualification : Graduate/MBA | Age: 30–35 | Male Only Responsibilities : Supervise operations across 10–15 branches Recruit & manage large delivery workforce Monitor MIS, ensure process compliance, and visit sites regularly Strong leadership & branch-level coordination experience required Salary : 40,000–45,000 NTH + PF + Travel/Outstation Allowance + 6L Insurance Apply Now: Sharbani Biswas [Executive – Recruitment] 9831067997 sharbani.b@ipsgroup.co.in

We're Hiring! Manager - MH Join Flipkart and be part of our exciting journey to transform e-commerce in India! Were looking for a dynamic Manager MH to lead operations at our Sortation Centers . This is an amazing opportunity to manage middle-mile operations, optimize workflows, and drive operational excellence! Key Responsibilities: Oversee Sortation Center operations, managing 300+ employees Plan, design, and operationalize new Sortation Centers & optimize distribution networks Collaborate with cross-functional teams to improve efficiency Resolve operational & customer issues proactively Key Qualifications: 6+ years in Supply Chain , Warehousing , or Logistics Operations Experience managing large teams (300+) Strong people management , problem-solving , and operational skills At Flipkart , were all about growth, innovation, and inclusivity! If you’re passionate about leading high-performance teams and driving success, apply now!

Roles and Responsibilities Team Leading and Team Management of minimum 30 people experience is mandatory. Experience in handling the ground level operations and Route Management Work experience from Logistic and Warehouse is preferred. Desired Candidate Profile Candidate with experience in logistics operations with Team Management can only apply on sunil.parab@hitachi-cashms.com

Job Title: Sales Representative Sales Executive Location: Pune Reports to: Business Manager Employment Type: Full-Time Job Summary: We are seeking a proactive and detail-oriented Sales Representative to manage in-store operations across multiple retail locations. This role involves regular store visits to ensure product availability, adherence to FIFO practices, effective merchandising, and coaching of promoters. Additionally, the role includes overseeing the processing and last-mile delivery of online orders to ensure a seamless guest experience. Key Responsibilities: Store Visits & Inventory Management Conduct regular visits to all designated retail stores. Ensure product availability and maintain optimal stock levels. Monitor and enforce FIFO (First-In-First-Out) practices for inventory. Identify and resolve any stock discrepancies or replenishment issues. Merchandising Maintain brand standards in all merchandising displays. Coordinate with store staff to ensure consistent planogram implementation. Report and rectify any deviations in visual merchandising. Promoter Management & Coaching Supervise and coach in-store promoters to drive performance and product knowledge. Provide training and feedback to enhance customer engagement and sales effectiveness. Monitor attendance, discipline, and motivation of promoters. E-commerce Order Management Coordinate the processing of online orders through to last-mile delivery. Ensure timely and accurate fulfillment of orders from store stock. Liaise with logistics and customer service teams to resolve any delivery or fulfillment issues. Customer Experience Act as a brand ambassador, ensuring a high level of guest satisfaction both in-store and online. Address customer feedback and service issues promptly and professionally. Implement initiatives to improve the customer journey across physical and digital touchpoints. Key Requirements: Proven 1 - 2 years of experience in sales, retail operations, or a similar role. Strong understanding of retail inventory practices, especially FIFO. Knowledge of merchandising standards and planogram compliance. Experience with coaching and managing frontline staff or promoters. Familiarity with e-commerce operations, especially last-mile logistics. Excellent interpersonal and communication skills. Self-motivated with the ability to work independently across multiple locations. Proficiency in Microsoft Office and retail management software.

Dairy Logistic Manager Job Description Responsibilities: Delivery Management: Assign deliveries to delivery boys based on their location and workload. Monitor the progress of deliveries and address any issues or delays. Resolve customer queries and complaints related to delivery operations. Ensure timely and accurate delivery of dairy products to customers. Inventory Management: Maintain accurate records of dairy product stocks. Monitor inventory levels and reorder products as needed. Implement efficient inventory management practices to minimize waste and loss. Attendance Tracking: Keep a record of delivery boys' attendance and ensure punctuality. Monitor employee performance and provide feedback as needed. Route Optimization: Plan efficient delivery routes to minimize travel time and fuel consumption. Optimize delivery schedules to ensure timely delivery of products. Job Time: 2.00 am to 12.00 pm Skills and Qualifications: Strong organizational and planning skills Excellent communication and interpersonal skills Problem-solving and decision-making abilities Knowledge of logistics and supply chain management Proficiency in using computer software (e.g., Microsoft Office, inventory management systems) Valid driver's license (preferred) By effectively managing these responsibilities, the Dairy Logistic Manager plays a crucial role in ensuring the efficient and timely delivery of dairy products to customers while maintaining high levels of customer satisfaction.

Role: Sub Zonal Manager Purpose of Role: To monitor the performance of the hubs designated under them Roles & Responsibilities: Decision Making Managing peak volume and ensuring to achieve on time pickup & delivery of shipmentsCoordinate & analyze the hub capacity to allocate volume to hubsDeciding hub locations as per geography knowledge to setup new hubsSupporting hub incharges in Clearance of pendency People & Manpower Management Ensure 100% attendance of TLs & Rider Partners in hubPlanning for adhoc manpower of riders through 3PL/Vendors/ Kirana or TLs with HIsConnecting with the HIs regarding improvement of their performanceProviding Career progression for the Team Leaders & Hub InchargesMaintaining relationship with the clients & vendors to ensure smooth operations Infrastructure Management Ensure that all the hub infrastructures are proper & accurate, in coordination with the Hub Incharge & Procurement team (during new hub opening)Ensuring availability of infrastructure & inventory Data Interpretation Ensure that the dashboard is viewed & analyzedDecisions to be taken upon data interpretation & analysis Performance Management Ensuring smooth functioning of hubsPerformance management of the hubs in BICProviding feedback & guidance for improving hub performanceConducting training sessions, mentoring and updating new processes across the hubsEngaging the teams with regular hub visits & audits Franchise Management Ensuring BIC performance of Franchise hubs and guiding franchisees for improving operations & performanceProactively assessing, clarifying and validating the needs of franchiseIdentification of new Franchise Partners to onboarding and trainingCoordinating with internal stakeholders i.e. BD, Operations & Finance Team for solving queries of Franchise and improve performanceFollow up with Franchise for on time COD closureIdentification of Fraud activity and taking actionOnboarding other Delivery Channel - Kirana/3PL VendorReal Time solve of queries like Billing, call out , Night Incentive, any revocation in billing

Manage last mile delivery operations. Coordinate with delivery associates, vehicle vendors & internal Staff to improve delivery process. Monitor daily performance of delivery associates( Bike/ van drivers) & resolve route level issue. Required Candidate profile 1-3 yrs exp. in e-commerce last mile delivery operations. Exp. in hiring bike riders & vehicles on regular basis. Open for rotational shifts ( morning / evening) Should be aware about local geography