Regional Manager

Regional Manager

• Provide strong leadership and guidance to the regional team, including operations, sales, and customer service staff.
• Foster a culture of excellence, teamwork, and continuous improvement.
• Conduct regular performance reviews and implement training programs to enhance team skills.

Operational Management

• Oversee day-to-day operations of the logistics services within the assigned region.
• Develop and implement strategies to optimize operational efficiency and reduce costs.
• Optimise route utilisation and vendor negotiation.
• Monitor and analyze key performance indicators (KPIs) to ensure First Mile and Last Mile service level agreements (SLAs) are consistently met or exceeded
• Ensure Operational overheads are monitored and kept within budget.
• Ensure the Hub and Branch infrastructure is regularly monitored and prepare action plan to ensure any increase/decrease in operation load.

Business Development:

• Identify and pursue new business opportunities within the region to drive revenue growth.
• Identify lanes to improve overall yield of the organisation and drive sales accordingly.
• Collaborate with the sales team to develop and implement effective sales strategies.
• Build and maintain strong relationships with key clients, partners, and stakeholders to enhance business growth.
• Identify reasons for revenue de-growth and take appropriate action
• Ensure region achieves targeted Net Promoter Score from client feedback.
• Drive Monthly Business Review of clients through CRM department to address customer attrition.

Financial Management:

• Develop and manage the regional budget, ensuring financial targets are met.
• Monitor and analyze financial reports to identify areas for improvement and cost-saving opportunities.
• Monitor and ensure Overheads of the region is within the defined parameters
• Ensure cash flow for the region by maintaining healthy DSO through timely collection of dues.

Quality Assurance:

• Implement and maintain quality assurance programs to ensure the highest standards of service delivery.
• Address any issues related to service quality promptly and implement corrective actions.

Compliance and Risk Management:

• Act as a primary point of contact for key clients in the region.
• Address customer concerns and inquiries promptly to maintain a high level of customer satisfaction.

Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field. Master's degree is a plus.
• Proven experience in a leadership role within the express logistics industry
• Address customer concerns and inquiries promptly to maintain a high level of customer satisfaction.
• Excellent leadership and interpersonal skills.
• Demonstrated ability to drive business growth and achieve financial targets
• Strong analytical and problem-solving skills
• Effective communication and negotiation skills
• Knowledge of relevant regulations and compliance standards in the logistics industry.