Work from Office
Full Time
- Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.
- Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.- Improve and maintain promised delivery times for better customer experience.- Conduct classroom/field training at an individual level for better customer experience.- Conduct regular field audits for better compliance among Pickup and Delivery Partners.- Manage and control voluntary attrition and control absconders by conducting regular engagement activities.- Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.- Ensure excellent customer experience by solving order level escalations.- Support Pickup and Delivery Partners during emergencies and exigencies.
Must exp of last mile , logistics
CIEL HR
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