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Fleet coach

1 - 5 years

0 - 2 Lacs

Chandigarh

Posted:1 day ago| Platform: Naukri logo

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Skills Required

Last Mile Delivery Operations Last Mile Delivery Transportation Route Planning 3Pl

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level. Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis. Improve and maintain promised delivery times for better customer experience. Conduct classroom/field training at an individual level for better customer experience. Conduct regular field audits for better compliance among Pickup and Delivery Partners. Manage and control voluntary attrition and control absconders by conducting regular engagement activities. Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas. Ensure excellent customer experience by solving order level escalations. Support Pickup and Delivery Partners during emergencies and exigencies. Preferred candidate profile Prior experience in process design and operations implementation. 0.6-3 years of experience in managing blue collar workers. Knowledge of supervisory techniques to manage, motivate and train blue collared workers. Should know local geographical area knowledge and should be able to converse in local languages The candidate should have an entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems. Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel will be preferred. Salary + Allowance + PF and medical insurance Kindly reach out to shivani.shrotriya@cielhr.com - 8602396006 for any queries

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CIEL HR
CIEL HR
www.cielhr.com

Human Resources

Noida

51-200 Employees

906 Jobs

    Key People

  • Ranjeet K. Sethi

    Founder & CEO

  • Poonam Mehta

    Head HR Consulting

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