Job
Description
About the Role
Work with business laptops (Dell/HP/Lenovo) and occasional desktops/convertibles.
Diagnose complex faults and perform board-level and module repairs.
Fit OEM FRUs, validate performance, and document all steps.
Enjoy micro soldering, schematic reading, firmware/BIOS work, and detailed documentation.
Role Summary
Own advanced diagnostics and repairs for business laptops.
Perform chip-level and motherboard repairs, source and fit OEM parts.
Run validation and benchmarking; provide clean handoffs to asset fleet.
Comfort with micro-soldering, hot-air, schematics, firmware/BIOS, and strong documentation.
Key Responsibilities
Triage & intake: Visual inspection, POST, firmware/UEFI checks, baseline OS/hardware health.
Advanced diagnostics: Multimeter, thermal camera/logging, power analyzer, vendor diagnostic suites.
Chip-level motherboard repair: Component-level diagnostics and repairs (BGA reflow, SMD replacements, micro-soldering, connector/flex repair).
FRU replacements: System-board swaps, battery, SSD, RAM, keyboard, hinge, fan replacements; ensure thermal module matching.
Software/firmware tasks: Reflash/update BIOS/firmware, program service tag/embedded keys, clean OS image + drivers, Windows activation/licensing.
Testing & validation: Run benchmarks (Geekbench, Cinebench, PCMark, Speedometer), thermal throttling loops, SSD throughput, Wi-Fi battery tests.
Documentation & traceability: Maintain detailed repair logs including symptoms, tests, part numbers, labor steps, test results, root cause analysis, and photos.
Inventory & procurement liaison: Raise accurate BOMs, validate FRU part numbers, flag long lead parts, coordinate with procurement/vendor channels.
Quality & process improvement: Propose and implement test scripts, QA checklists, process changes to increase first-time-fix and reduce TAT.
Client & internal support: Provide technical support to ops/procurement/QA; explain repair decisions to stakeholders.
Mentoring & training: Train/mentor L1 technicians; participate in internal training sessions.
Safety & compliance: Enforce ESD mats, battery handling protocols, safe soldering practices, proper disposal/recycling.
Qualifications & Skills
Experience: 1- 6 years in laptop/desktop repair; 1- 3 years chip-level repair preferred.
Chip-level/motherboard repair: Diagnose and perform component-level repairs; comfortable with BGA reflow, SMD replacement, hot-air/rework stations.
Diagnostic ability: Troubleshooting hardware faults; reading schematics and OEM manuals.
Hardware breadth: Battery testing, power rails, NVMe/SSD diagnosis, RAM behavior, thermal module, Wi-Fi/antenna diagnostics.
Software & firmware: BIOS/UEFI flashing, imaging tools, license/activation flows.
Tools proficiency: Multimeter, microscope/loupe, hot-air station, soldering iron, bench power supply, USB-C PD analyzer, thermal camera.
Soft skills: Clear communicator, organized, concise repair logs, coordinate with procurement/operations, customer-facing skills.
Certifications/education: Diploma/BE in EEE or related; CompTIA A+ or vendor training (Dell/Lenovo/HP); micro-soldering coursework.
Physical & cognitive: Manual dexterity, attention to detail, repetitive precise work, standing/sitting at bench for long periods.
Nice-to-have / Differentiators
Experience scaling refurb programs or remanufacturing environments.
Familiarity with OEM FRU catalogs, part number mapping, supplier networks in India.
Battery endurance testing protocols and Notebookcheck-style battery workflows.
Warranty/RMA processing and supplier escalations.
Root-cause analysis and post-repair RCA notes.
Understanding hardware impact on on-device AI/NPU features.
KPIs / Success Metrics
First-time-fix rate for Level 2 scope (%)
Mean time to repair (MTTR) and average TAT per ticket
Post-repair QA pass rate (%)
Parts cost vs BOM estimate variance (%)
Repeat failure/warranty return rate (%)
Documentation completeness & ticket closure quality
Tools, Equipment & Software
Hardware: Hot-air rework station, soldering iron, microscope/loupe, multimeter, bench power supply, thermal camera, ESD mats, battery testers, USB-C PD analyzer.
Software: Vendor diagnostic suites (Dell/HP/Lenovo), imaging tools (Windows PE, MDT), benchmarking tools (Geekbench, Cinebench, PCMark, Speedometer), SSD health utilities, ticketing/asset management tools.
Work Conditions & Expectations
On-site full time in HSR Layout, Bangalore; standard office hours, occasional extended shifts.
Physically: Fine motor tasks, microscope work, lifting/restocking parts boxes.
Handle consumer hardware with caution (Li-ion batteries, solder fumes); strict adherence to safety protocols.
Compensation & Perks
Competitive salary + benefits.
Hands-on ownership of SwishClub refurb program; career path to Senior Service Engineer/Team Lead.
Training budget for vendor certifications and board-level repair courses.
Access to structured tooling, parts pipeline, and a supportive team.
How to Apply
Email CV and short note about a past repair (diagnosis, steps, outcome, parts used, photos if available) to talent.experience@swishclub.in
Subject: L2 Laptop Service Engineer - HSR
