Key Account Manager - Staff Augmentation

Job Summary: -

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Key Responsibilities:-

Business Development:

• Identify and pursue new opportunities for IT staff augmentation services across existing and new GCC clients.
• Target C-level executives, HR, Procurement, and IT leaders within global enterprises and GCCs.
• Build a strong qualified pipeline aligned to quarterly and annual revenue goals.

Sales Strategy:

• Develop and execute comprehensive sales strategies to drive growth in assigned regions (US, Europe, APAC).
• Forecast and report sales performance metrics to leadership.

Account Management:

• Expand and nurture client relationships through cross-selling and upselling services.
• Ensure high customer satisfaction through continuous engagement and understanding of client needs.

Collaboration:

• Work closely with delivery, recruitment, and solution teams to present tailored proposals to clients.
• Partner with marketing teams to run campaigns, webinars, and events targeting the GCC community.

Contract Negotiation:

Lead the end-to-end sales cycle including proposal development, pricing, client presentations, and negotiations to close.

Market Intelligence:

• Stay updated on IT staffing trends, GCC expansion trends, competitor activities, and emerging technologies.
• Provide strategic inputs to refine service offerings and go-to-market approaches.

Key Skills and Qualifications:

• Bachelor's degree in Business, IT, Engineering, or related field (MBA preferred).
• 10+ years of proven sales experience in IT Staff Augmentation or IT Services industry.
• Strong understanding of GCC models, operations, and client dynamics.
• Deep network across Technology leaders, HR, and Procurement heads in global organizations.
• Excellent communication, negotiation, and stakeholder management skills.
• Experience in international markets - North America, Europe, and/or APAC preferred.
• Results-driven, with a consultative and relationship-first selling approach.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot).

Key Performance Indicators (KPIs):

• New client acquisitions
• Revenue growth from Staff Augmentation services
• Client satisfaction scores
• Average deal size and win rate
• Pipeline health and conversion ratio