Key Account Manager

Job Title:

Job Shift:

Location:

Company:

Job Overview:

As a Sales Account Manager, you will be responsible for acquiring new customers, nurturing existing relationships, and achieving sales targets. You will work closely with the sales and marketing teams to convert leads into opportunities, manage client accounts, and deliver exceptional customer service. This role requires a combination of strategic thinking, effective communication, and a deep understanding of the sales process.

KEY RESPONSIBILITIES:

Lead Generation & Prospecting:

• Identify and target new business opportunities through research, networking, and outbound efforts.
• Engage with decision-makers across various industries to understand their business needs and present suitable solutions.
• Qualify and follow up on inbound leads generated through marketing campaigns, referrals, and partnerships.

Sales Presentations & Demonstrations:

• Conduct product presentations and demos to prospective clients, highlighting the value and benefits of our solutions.
• Customize presentations and proposals based on the unique needs of each customer.

Account Management & Relationship Building:

• Build and maintain strong, long-lasting relationships with clients, acting as their main point of contact throughout the sales cycle.
• Understand customer needs and tailor solutions to solve their business challenges.
• Ensure customer satisfaction by providing exceptional service and addressing any concerns or issues that arise.

Negotiation & Closing Deals:

• Lead contract negotiations, close sales, and ensure that all terms and conditions are clearly defined and agreed upon by all parties.
• Work with the sales manager and legal team to ensure timely and accurate contract execution.

Sales Forecasting & Reporting:

• Maintain accurate and up-to-date records of all sales activities, pipeline status, and client information in the CRM system (e.g., Salesforce).
• Provide regular reports on sales performance, forecasted revenue, and market trends.

Collaboration with Internal Teams:

• Work closely with the marketing team to leverage lead-generation campaigns, promotional materials, and market insights.
• Collaborate with the customer success and product teams to ensure smooth onboarding and continued satisfaction after the sale.

Market Research & Industry Awareness:

• Stay updated on industry trends, market demands, and competitor activities to identify new opportunities and challenges.
• Actively participate in industry events, webinars, and networking groups to build a professional network and promote the company.

KEY QUALIFICATIONS:

Experience:

• Minimum 5-7 years of experience in B2B sales, account management, or business development in the logistics industry.
• Proven track record of achieving and exceeding sales targets and quotas.

Skills & Competencies:

• Strong communication and presentation skills, with the ability to engage clients at all levels.
• Expertise in sales negotiation, closing techniques, and relationship management.
• Ability to understand and communicate complex solutions to diverse audiences.
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Comfortable working in a high-pressure, target-driven environment.

Education:

• Bachelor’s degree in Business, Marketing, or a related field preferred or equivalent experience.

Language Skills:

• Fluent in English (both written and spoken). Knowledge of regional languages (e.g., Hindi, Kannada, Tamil) is a plus depending on the location.