About Us: At Hammer, we redefine the corporate gifting experience. With our premium range of electronics and lifestyle products, we help companies deliver thoughtful, high-impact gifts—onboarding kits, festive hampers, milestone rewards, and more. We are growing fast, and we're looking for an energetic Corporate Sales Coordinator to drive our corporate partnerships from inquiry to delivery. Key Responsibilities: Serve as the primary point of contact for all corporate clients, managing communication from initial outreach to post-delivery feedback. Understand client needs and tailor gifting solutions using Hammer’s product portfolio (smartwatches, TWS, speakers, etc.). Prepare and share proposals, quotes, and customized decks for client presentations. Coordinate closely with the design, operations, and logistics teams to ensure timely order execution. Maintain accurate client records, sales pipeline updates, and documentation using CRM tools. Support negotiation and closing of deals, ensuring smooth payment and delivery processes. Track and analyze corporate sales performance, offering insights and strategies to boost conversion. Build and maintain strong long-term relationships with key accounts and repeat clients. Requirements: Bachelor's degree in Business, Marketing, or related field. 3-5 years of experience in corporate sales, B2B coordination, or account management (preferably in gifting, e-commerce, or electronics). Strong communication and interpersonal skills. Proficiency in MS Office and familiarity with CRM tools (e.g., Zoho, Salesforce). Ability to multitask, prioritize, and work under pressure in a fast-paced environment. A customer-first mindset with attention to detail and follow-through. Job Type: Full-time Pay: ₹12,151.79 - ₹55,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Key Responsibilities: Respond promptly to customer queries via phone, email, and chat. Resolve customer complaints and issues efficiently with a positive attitude. Coordinate with internal departments (logistics, quality, service center, etc.) to ensure timely resolution. Track and manage product replacements, refunds, and warranty-related cases. Maintain accurate records of customer interactions in the CRM system. Collect customer feedback and escalate recurring issues to improve service quality. Contribute to knowledge base and FAQs by documenting common issues and solutions. Represent Hammer’s tone of voice—friendly, solution-focused, and professional. Requirements: 1–3 years of experience in a customer service/support role, preferably in a D2C or consumer electronics brand. Open for freshers too with Excellent Communication skills. Ability to handle pressure and manage multiple customer tickets efficiently. Knowledge of CRM tools like Freshdesk, Zendesk, or similar is a plus. Problem-solving mindset and a customer-first approach. Flexibility to work in rotational shifts, including weekends if required. Job Type: Full-time Pay: ₹10,014.93 - ₹15,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Key Responsibilities: Respond promptly to customer queries via phone, email, and chat. Resolve customer complaints and issues efficiently with a positive attitude. Coordinate with internal departments (logistics, quality, service center, etc.) to ensure timely resolution. Track and manage product replacements, refunds, and warranty-related cases. Maintain accurate records of customer interactions in the CRM system. Collect customer feedback and escalate recurring issues to improve service quality. Contribute to knowledge base and FAQs by documenting common issues and solutions. Represent Hammer’s tone of voice—friendly, solution-focused, and professional. Requirements: 1–3 years of experience in a customer service/support role, preferably in a D2C or consumer electronics brand. Open for freshers too with Excellent Communication skills. Ability to handle pressure and manage multiple customer tickets efficiently. Knowledge of CRM tools like Freshdesk, Zendesk, or similar is a plus. Problem-solving mindset and a customer-first approach. Flexibility to work in rotational shifts, including weekends if required. Job Type: Full-time Pay: ₹10,014.93 - ₹15,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
As a Sourcing & Procurement Head at Hammer, you will play a crucial role in leading and optimizing procurement operations for sourcing electronics and corporate gifting products. Your main responsibilities will include strategic sourcing, vendor management, procurement, cost optimization, product quality, compliance, process implementation, technology utilization, team leadership, and collaboration with cross-functional teams. You will be responsible for identifying, evaluating, and onboarding reliable suppliers for electronics, smart accessories, and gifting products. Building strong vendor relationships, conducting supplier audits, and maintaining product quality will be key aspects of your role. Additionally, you will develop procurement strategies to reduce costs while ensuring high product quality and align sourcing with market demand. Ensuring that all sourced products meet industry standards, safety regulations, and Hammer's quality benchmarks will be essential. You will work closely with the product development and design team to align sourcing with innovation and manage risk assessment for suppliers. Implementing efficient procurement systems, automation tools, and optimizing inventory management will be part of your responsibilities. Leading the sourcing and procurement team, collaborating with marketing and sales teams, and working with finance to manage procurement budgets are crucial aspects of this role. Your educational background should include a Bachelors/Masters degree in Supply Chain Management, Business Administration, or a related field, with at least 3 years of experience in sourcing, procurement, and supply chain management. Experience in electronics, smart accessories, or corporate gifting industry is preferred. To excel in this role, you should possess strong negotiation and vendor management skills, a deep understanding of electronics manufacturing, and proficiency in ERP systems, procurement software, and data analysis tools. Excellent analytical, problem-solving, leadership skills, and the ability to drive cost reductions while ensuring product quality are essential for this position. Joining Hammer will offer you the opportunity to shape the company's sourcing strategy in the fast-growing smart accessories & corporate gifting industry. You will work with premium-quality products and innovative supply chain strategies, along with competitive salary, performance incentives, and career growth opportunities. This is a full-time position with a day shift schedule and performance bonus. The work location is in person.,
A Customer Support Associate plays a crucial role in ensuring customer satisfaction by addressing inquiries, resolving complaints, and maintaining a positive brand experience. 1. Customer Interaction & Issue Resolution Handle incoming customer queries via calls, emails, chats, and social media. Provide prompt and accurate responses to inquiries about products, orders, warranties, and services. Troubleshoot issues related to products and assist customers with solutions. 2. Order Management & Support Assist customers with order placement, tracking, cancellations, and returns. Coordinate with logistics and delivery teams to resolve shipping issues. Ensure timely resolution of escalated cases. 3. Product Knowledge & Guidance Stay updated on product specifications, features, and usage guidelines. Educate customers on product functionalities and troubleshooting steps. Recommend relevant products and services based on customer needs. 4. Complaint Handling & Escalation Management Address customer complaints efficiently and professionally. Escalate complex issues to the concerned department and ensure follow-ups. Document complaints, resolutions, and feedback to improve service quality. 5. CRM & Data Management Maintain accurate records of customer interactions and resolutions in CRM software. Track common customer issues and provide insights for process improvement. Generate reports on customer queries, trends, and feedback. 6. Customer Experience & Satisfaction Conduct follow-ups to ensure customer issues are fully resolved. Gather customer feedback to enhance service quality. Assist in loyalty programs, customer engagement initiatives, and surveys. 7. Collaboration with Internal Teams Work closely with sales, logistics, and product teams to ensure smooth operations. Communicate customer pain points to the relevant teams for product/service improvements. Suggest policy enhancements based on common customer concerns. Customer Support at Hammer Since Hammer deals with corporate gifting and electronics , the customer support executive should also: ✅ Assist B2B clients with bulk orders, customization, and corporate partnerships. ✅ Handle technical support for smartwatches, TWS, and other electronics. ✅ Manage after-sales service, warranty claims, and repair requests efficiently. Job Type: Full-time Pay: ₹10,223.37 - ₹15,000.00 per month Work Location: In person
A Customer Support Associate plays a crucial role in ensuring customer satisfaction by addressing inquiries, resolving complaints, and maintaining a positive brand experience. 1. Customer Interaction & Issue Resolution Handle incoming customer queries via calls, emails, chats, and social media. Provide prompt and accurate responses to inquiries about products, orders, warranties, and services. Troubleshoot issues related to products and assist customers with solutions. 2. Order Management & Support Assist customers with order placement, tracking, cancellations, and returns. Coordinate with logistics and delivery teams to resolve shipping issues. Ensure timely resolution of escalated cases. 3. Product Knowledge & Guidance Stay updated on product specifications, features, and usage guidelines. Educate customers on product functionalities and troubleshooting steps. Recommend relevant products and services based on customer needs. 4. Complaint Handling & Escalation Management Address customer complaints efficiently and professionally. Escalate complex issues to the concerned department and ensure follow-ups. Document complaints, resolutions, and feedback to improve service quality. 5. CRM & Data Management Maintain accurate records of customer interactions and resolutions in CRM software. Track common customer issues and provide insights for process improvement. Generate reports on customer queries, trends, and feedback. 6. Customer Experience & Satisfaction Conduct follow-ups to ensure customer issues are fully resolved. Gather customer feedback to enhance service quality. Assist in loyalty programs, customer engagement initiatives, and surveys. 7. Collaboration with Internal Teams Work closely with sales, logistics, and product teams to ensure smooth operations. Communicate customer pain points to the relevant teams for product/service improvements. Suggest policy enhancements based on common customer concerns. Customer Support at Hammer Since Hammer deals with corporate gifting and electronics , the customer support executive should also: ✅ Assist B2B clients with bulk orders, customization, and corporate partnerships. ✅ Handle technical support for smartwatches, TWS, and other electronics. ✅ Manage after-sales service, warranty claims, and repair requests efficiently. Job Type: Full-time Pay: ₹10,223.37 - ₹15,000.00 per month Work Location: In person