Customer Support Executive (CSE)

Hammer Lifestyle

1 - 3 years

1 Lacs

Pānīpat

Posted:11 hours ago| Platform: GlassDoor logo

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Skills Required

support resolve logistics service crm communication freshdesk zendesk flexibility

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Respond promptly to customer queries via phone, email, and chat.
Resolve customer complaints and issues efficiently with a positive attitude.
Coordinate with internal departments (logistics, quality, service center, etc.) to ensure timely resolution.
Track and manage product replacements, refunds, and warranty-related cases.
Maintain accurate records of customer interactions in the CRM system.
Collect customer feedback and escalate recurring issues to improve service quality.
Contribute to knowledge base and FAQs by documenting common issues and solutions.
Represent Hammer’s tone of voice—friendly, solution-focused, and professional.

Requirements:

1–3 years of experience in a customer service/support role, preferably in a D2C or consumer electronics brand.
Open for freshers too with Excellent Communication skills.
Ability to handle pressure and manage multiple customer tickets efficiently.
Knowledge of CRM tools like Freshdesk, Zendesk, or similar is a plus.
Problem-solving mindset and a customer-first approach.
Flexibility to work in rotational shifts, including weekends if required.

Job Type: Full-time

Pay: ₹10,014.93 - ₹15,000.00 per month

Schedule:

Day shift

Supplemental Pay:

Performance bonus

Work Location: In person

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