Key Account Manager

Job Description

We are seeking a dynamic and results-driven Key Account Manager to lead sales initiatives within a designated territory. Best fit profile Person with high self-motivation, go-getter, enthusiastic and keen for selling Person who can drive strategy and execution together. Specific Requirements: Proven experience in managing key accounts in general trade and enhancing product adoption Specializes in training and upskilling ECPs and channel partners on product knowledge Skilled in conducting troubleshooting visits to support product adaptation and retention Strong communication, negotiation, and influencing skills for effective stakeholder management Sound understanding of business operations and client relationship management Commitment and vision to strengthen the brand and expand share of wallet Sales and revenue-focused with strong problem-solving abilities Analytical mindset with comfort in data interpretation and reporting In-depth technical knowledge of optical products and customer behavior Commitment and Vision to take the brands upwards Conducting troubleshooting visits to execute lens adaptations. Specializes in training and enhancing product knowledge of general trade. Key Responsibilities: Training Management Efficiency in troubleshooting to reduce lens returns. Provide training to internal staffs on new product and design. Enhance the dispensing skills of the ECP to sell higher end products Develop, maintain, and grow strategic relationships with key customers in the assigned territory Serve as the primary point of contact for major accounts, ensuring long-term engagement and retention Conduct periodic business reviews with key clients and align solutions to their business needs Handle escalations, credit and billing issues, and product complaints with professionalism and speed Conduct visibility audits and ensure brand presence across key outlets Investigate market dues and ensure timely collections through proactive follow-up Sales Management Conducting market research to identify selling possibilities and evaluate customer needs Setting up meetings with potential clients and finding solutions for their demands and concerns Prepare and deliver appropriate presentations on products and services Generate reports with sales and financial data for review with higher ups Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Execute visibility norms across the territory as per set merchandising standards by channel. Track competitor s activities monthly, create process documents and communicate the same to the management and plan/execute counter strategies accordingly. Implement sales promotions. Handling of product complaint. Conduct periodic audits on visibility with selected customers, improve presence by maintaining good relations with key customers in the region. Responsible for the brand growth and strategies to drive sales Investigate historical data for market dues. Take actions in order to encourage timely payments. Resolve billing issues. Resolve customer credit issues Travel Requirements: As per business requirements Bachelor s degree: Science, or a related field with relevant experience. Minimum 7-12 years of experience in optical dispensing, product training, or customer-facing roles in the eyewear or healthcare industry. Excellent communication and presentation skills, with the ability to train both technical and non-technical audiences. Problem-solving mindset with a focus on quality, customer satisfaction, and reducing product returns. Proficiency in MS Office and basic reporting tools. Manage and grow key customer accounts by building strong, long-term relationships. Conduct product training and troubleshooting to enhance ECP skills and reduce lens returns. Drive sales through market research, client meetings, and execution of promotional activities. Monitor competitor activities and implement territory-specific counter strategies. Resolve product, billing, and credit issues while ensuring timely collections and brand visibility.