Key Account Manager

Key Responsibilities

• Manage end-to-end relationships with assigned corporate clients, ensuring strong engagement and satisfaction.

• Coordinate health check-ups, medical camps, and other services with operations and medical teams.

• Work with TPAs, insurance partners, and corporates to align packages, pricing, and compliance.

• Track account performance (revenue, utilization, retention) and share regular reports with management.

• Identify opportunities to upsell additional Healic services (e.g., RMO placement, teleconsultation, specialized camps).

• Address client escalations promptly and ensure high-quality resolution.

• Support business development team in onboarding new accounts smoothly.

• Maintain accurate client records in CRM and ensure timely invoicing/collections.

• Contribute to client success stories, case studies, and renewal strategy.

Key Performance Indicators (KPIs)

• Client Retention Rate

• Account Revenue Growth & Upsell %

• Service Delivery Quality & SLA Adherence

• NPS (Net Promoter Score) / Client Satisfaction

• On-time Payments & Collections

Requirements

• Bachelor’s degree (MBA preferred, especially in Healthcare, Management, or Marketing).

• 1–4 years of experience in B2B account management, healthcare, insurance, or corporate wellness preferred.

• Strong communication, client relationship management, and problem-solving skills.

• Ability to handle multiple accounts and projects simultaneously.

• Proficiency in MS Excel, PowerPoint, and CRM tools.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Accounting: 1 year (Preferred)
• CA: 1 year (Preferred)
• total work: 1 year (Preferred)

License/Certification:

• Chartered Accountant (Preferred)

Work Location: In person