Key Account Manager for Manufacturing Plant

Company Description

TVS Supply Chain Solutions (TVS SCS), part of TVS Mobility Group, is one of India’s largest and rapidly growing integrated supply chain solutions providers. With a rich heritage from the erstwhile TVS Group, TVS SCS leverages its extensive understanding of multi-sector dynamics and local markets to offer top-notch logistics services. As an India-based multinational company, TVS SCS has pioneered the outsourced logistics industry in India and has been managing complex supply chains for over 15 years. The company employs approximately 17,000 people who address supply chain challenges for various international organizations, government departments, and businesses across diverse sectors.

Role Description

• To ensure implementation of all process (Operational & Non-operational) and strategies in line with customer/organization business requirement.

• Evaluate KPIs (As per contract), review of process performance & strategy progress ,

 action plans on areas for improvement, and monitoring customer complaint resolution to focus on enhancing customer satisfaction.

• Evaluate service levels, review processes and procedures, identify areas for improvement, and establish and execute action plans.

• Monitor and track of direct & indirect costs associated with their assigned responsibilities.

• Manage & lead all employees in the location to ensure work discipline. Engaging, directing and supporting persons to contribute to the effectiveness of the quality management system

• Responsible to handle critical IR issues & resolving disputes in timely manner.

• Assign, monitor & review of individual performance as per KRA & Develop plan for performance improvement

• Managing & Reviewing BA performance on monthly basis with remedies in case of deficient performance

• Monitoring the production line feed operations as per the production plan defined by the customer.

• Monitoring of the daily issuance and delivery of material to production line.

• Ensure that the FIFO and FEFO system are been followed during the operations.

• Manage the team proactively by optimizing the departmental performance.

• Ensure everyone in your team follows the Standard Operating Procedure (SOP) and Work Instruction (WI)

• Responsible for driving audit activities for VDA 6.3, ISO 9001, EMS, EnMS, QMS, etc.

• Ensuring that the quality management system achieves its intended results.

 Awareness of customer requirements throughout the organization by use of process approach & risk based thinking.

• Driving MRM's with Customer and Internal Team as per schedule.

• Monitoring of statutory and legal requirements for the site.

• Supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility

• Ensuring employee development & engagement to maintain high morale

Authority:

• Manpower authorization, disciplinary actions, signatures on Bills and reimbursement forms, debit notes and gate passes.

• Authorization of new recruitments.

• To change organization structure and delegation of authority. Authorized to sign in the all the VDA, QMS,EMS, EnMS, Etc. documents

• To sign on monthly/Quarterly KPI performance review by the customer.

• Assist in the negotiation of vendor contracts with an optimum mix of price and quality. 

• Authorized to initiate and sign local vendor's purchase order.  

 • Sign and approve the leave of subordinates.

• Propose any process change in order to resolve/Improve operations.

• Set internal targets for the team

• Decision to use the by-pass process in case of urgency such as part shortage online, wrong part arrived at issue points etc.,

Accountability:

• Effectiveness of the quality management system

• Driving continual improvement activities.

• Performance of KPI's.

• Contract decisions.

• Percentage of order value variance from original contract value.

• Policies, agreements and contracts updated.

• Bid and proposal costs.

• Percentage of contracts awarded through competitive tendering process

Minimum Educational Qualification Required:

1) Engineer / Diploma / Graduate preferred Post Graduate with Diploma in Materials Management or Operations

Minimum Experience Required :

12-15 yrs. of Experience in the Automobile industry with a logistics & Supply Chain background is preferable.  

Skills Required:

Basic:

Advance:

Expert

Critical Skills:

Basic Advance Expert Project Management

Good Knowledge of logistics operations

Knowledge of reconciling and analyzing any debit notes raised by customers

Lead, manage, train and develop the team

Knowledge of DWM and TMW requirements

Knowledge of systems like VDA 6.3, ISO 9001, EMS, EnMS, 5S etc.

Technical Skills:

Basic Advance Expert

Knowledge of Warehouse Logistics Processes

Knowledge of ERP (SAP) warehouse management

Systematic Problem Solving

Monitoring and Analysis of process requirements

Knowledge of CAPA

Behavioral Skill:

Basic Advance Expert Leadership

Judgement & Decision Making

Adaptability / Flexibility

Self Control

Organization planning skills

Ability to motivate

Ability to delegate and drive

Communication Skil

Customer Orientation