Key Account Manager

As a Strategic Account Lead at Narsapura Bengaluru, India, your primary role will be to drive growth, strengthen client partnerships, and ensure operational excellence across key accounts. You will be responsible for end-to-end ownership of the account, balancing delivery excellence with business farming to maximize both growth and client trust. Key Responsibilities: - Ensure seamless execution of existing operations with a focus on efficiency, quality, and service delivery. - Build and nurture strong relationships with client leadership and internal teams; act as the single point of accountability for the account. - Drive revenue growth, cost optimization, and profitability across the account. - Identify, develop, and close new business opportunities within the client ecosystem; proactively farm new projects. - Co-own project execution with PMO for strategic initiatives including automation, WMS, and B2C expansions. - Leverage data analytics to track performance, identify opportunities, and support strategic decision-making. - Ensure accountability for growth, client satisfaction, and delivery outcomes across all aspects of the account. Key Performance Indicators (KPIs): - Revenue growth and pipeline conversion. - Client satisfaction and relationship depth. - Profitability and P&L health of the account. - Successful rollout of strategic projects (Automation, WMS, B2C launches, RM Supply Chain). - Operational excellence and continuity without disruptions. - Stakeholder alignment (internal + external). Qualifications Required: - 3PL experience is a must. - 10+ years of experience in account management, supply chain, logistics, or strategic operations. - Proven success in managing large accounts (4060 Cr range) with P&L ownership. - Strong ability to balance strategic vision with operational rigor. - Track record of farming business opportunities and delivering growth. - Expertise in stakeholder management and project delivery. - Strong analytical skills with a data-driven decision-making approach. - Excellent communication, negotiation, and leadership abilities.,