Company Description DataExpress is a Class 'A' Internet Service Provider (ISP) based in Mumbai. We are dedicated to providing premium internet services tailored specifically for enterprise customers. Our commitment to quality ensures that businesses receive reliable and high-speed internet connectivity. Joining our team means contributing to a company focused on innovation and excellence in the ISP industry. Role Description This is a full-time, on-site role located in Navi Mumbai. As a Key Account Manager (Enterprise, ISP, FTTH), NOC Operation (L1, L2 & L3), and Network Engineer (L1, L2 & L3), your responsibilities will encompass managing key accounts, providing customer service, planning business strategies, and leveraging analytical skills to optimize performance. You will work closely with enterprise customers to ensure their internet service needs are met efficiently and effectively. Qualifications Key Account Management and Account Management skills Customer Service and Business Planning skills Analytical Skills Strong communication and interpersonal skills Ability to work on-site in Navi Mumbai Bachelor’s degree in Business, IT, or related field Show more Show less
Department: Business Operations / Strategy & Planning Location: HO – Navi Mumbai Reporting To: Director & CEO Benefits · Provident Fund · Leaves · Insurance ( Family upto 4L, Accidental upto 10L & Term upto 50L) Facility · 2nd and 4th Saturday off Job Summary: The Backend Head will be responsible for driving operational efficiency, ensuring revenue assurance, managing customer relationships, and supporting strategic business decisions through data analysis and business intelligence tools. The role requires strong coordination with cross-functional teams to align business goals with operational excellence. Key Responsibilities: Revenue Assurance: - Monitor billing, collection, and revenue leakage. - Ensure reconciliation of sales, service provisioning, and collection data. Customer Relationship Management: - Oversee post-sale customer support systems and ensure timely issue resolution. - Coordinate with CRM teams to improve customer satisfaction and retention. Business Market & Competitive Analysis: - Track market trends, customer behaviours, and competitor activities. - Provide insights for strategic planning and pricing strategies. Use of BI Tools: - Utilize tools like Power BI, Tableau, or like generate dashboards, MIS, and performance reports. - Automate reporting to support real-time decision-making. Business Preparation: - Support in planning and launching new business initiatives. - Prepare feasibility reports, business models, and execution plans. Performance Analysis & Review: - Evaluate team and business unit performance against targets. - Provide insights and reports for monthly and quarterly reviews. Demand Forecasting & Material Management: - Collaborate with sales and operations to predict demand accurately. - Monitor inventory, procurement planning, and supply chain efficiency. Key Skills & Requirements: · Bachelor’s or Master’s degree in business, Finance, or related field( MBA preferred ) · 8–12 years of experience in operations, strategy, or backend business support. · Strong analytical skills with expertise in Excel and BI tools. · Excellent communication and leadership skills. · Ability to handle cross-functional teams and high-pressure environments. 📩 Apply Now! Send your CV to hr@dataexpress.co.in or call us on 99305 98008
Job Title: Front Office Cum MIS Executive Location: Goa ,Panjim Benefits · Provident Fund · Leaves · 2nd and 4th Saturday off · Group insurance available Job Summary We are looking for a smart, organized, and customer-focused Front Office cum MIS Executive to handle front desk operations and support data management activities. The ideal candidate should have strong communication skills, good analytical ability, and proficiency in MS Excel and reporting tools. Responsibilities: · Welcome and assist visitors, manage calls, emails, and general inquiries. · Maintain visitor logs, appointments, meeting room bookings, and front office records. · Handle courier management, office supplies, and daily admin tasks. · Collect and maintain data, perform data entry/validation, and prepare daily/weekly/monthly MIS reports. · Create dashboards, charts, and summaries using MS Excel. · Ensure accurate and timely reporting and support process improvement in MIS activities. Requirements: · Graduate (Commerce/Business/IT preferred). · 1–3 years of experience in front office/admin/MIS roles. · Strong MS Excel skills (VLOOKUP, Pivot Tables, Charts). · Excellent communication, analytical skills, and customer service mindset. 📩 Apply Now! Send your CV to hr@dataexpress.co.in or call us on 99305 98008
As a Class A ISP, DataExpress is dedicated to providing premium internet services to enterprise clients with a focus on reliability and quality. Headquartered in Mumbai and operating across Navi Mumbai, Pune, the Konkan region, Goa, and Chennai, DataExpress prides itself on delivering tailored connectivity solutions to meet the evolving demands of businesses and individuals in urban and regional areas. By combining advanced technology with exceptional customer support, DataExpress continually raises the bar for internet services in the region. Key Responsibilities: - Manage key accounts and ensure customer satisfaction - Oversee network operations and maintain network efficiency - Execute splicing and network engineering tasks - Plan and manage business accounts for growth - Collaborate with internal teams for troubleshooting and problem resolution Qualifications: - Strong analytical skills for problem-solving and strategic decision-making - Proficiency in account management and handling key accounts for business growth - Experience in business planning to drive market success and achieve target goals - Excellence in customer service and client relationship management - Technical expertise in ISP, FTTH, and network operations - Relevant experience in splicing, field engineering, and operational management - Bachelor's degree in a related field preferred - Ability to work collaboratively, prioritize tasks, and execute responsibilities effectively in a fast-paced environment,