Key Account Executive

Position: Key Account ExecutiveExperience: 3–5 YearsLocation: Pune:- (On-site) About the Role: We’re looking for a motivated and experienced Key Account Executive to manage client onboarding, build long-term relationships, and drive upselling and repeat business. This role requires handling 25–30 active B2B clients, mainly in the FMCG and retail sectors, and ensuring seamless post-sales service. If you’re customer-focused, solution-oriented, and skilled at multitasking, this is a great opportunity to grow in a client-facing role. Key Responsibilities:Client Onboarding & Relationship ManagementManage end-to-end onboarding of new clients after sales closure.Coordinate internal teams to ensure smooth documentation, payment setup, and installation.Build and maintain strong relationships with B2B clients across FMCG and retail domains. Client Operations & SupportAct as the single point of contact for 25–30 active clients.Ensure timely communication, updates, and support to clients.Assist with post-installation queries, machine/software operations, and client concerns. Upselling & Client RetentionIdentify and pursue opportunities for upselling and repeat business.Conduct regular follow-ups to ensure ongoing client satisfaction.Help develop strategies to increase revenue from existing accounts. Coordination & Problem SolvingCollaborate with technical, operations, and sales teams to resolve client issues promptly.Ensure smooth integration of services/products with minimal friction.Take a practical, hands-on approach to problem-solving and improving service quality. What We’re Looking For:Experience: 3–5 years in B2B account management, client servicing, or customer success.Client Handling: Ability to manage and engage with 25–30 clients actively.Sector Preference: Experience with FMCG, retail, or service-based clients is a plus.Skills: Strong communication, relationship-building, and issue-resolution skills.Mindset: Practical thinker with ownership mentality and proactive execution.Bonus: Experience coordinating with tech/ops teams for onboarding or service implementation.