Key Account and Program Manager

8 - 10 years

25 - 30 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • A Key Account and Program Manager role combines theresponsibilities of f managinghigh-value client relationships (Key Account Management) with overseeing theexecution of projects and initiatives for those clients (ProgramManagement)
  • This dual role ensures client satisfaction, drives revenuegrowth, profitability at launch as per the program targets agreed andfacilitates successful project delivery within the designated accounts.
  • Key Account Management :
  • Relationship Building:
  • Develop and maintain strong, long-term relationships withkey clients, acting as the primary point of contact and trusted advisor.
  • Strategic Thinking:
  • Understands clients business objectives, challenges, andneeds to align solutions and strategies.
  • Opportunity Identification:
  • Identify and pursue new business opportunities withinexisting accounts, including upselling and cross-selling.
  • Client Satisfaction:
  • Ensure client satisfaction and loyalty by proactivelyaddressing concerns, resolving issues, and exceeding expectations.
  • Strategic Planning:
  • Develop and execute account plans to maximize revenue andprofitability, while meeting client needs and company goals.
  • Communication:
  • Serve as the primary communication channel between clientsand internal teams, ensuring clear and effective communication.
  • Program Management:
  • Project Oversight:
  • Prepare project plan, execution, and completion of projectsand initiatives for key accounts.
  • Resource Allocation:
  • Manage resources effectively, including budget, timelines,and personnel, to ensure project success.
  • Risk Management:
  • Identify and mitigate potential risks and issues that mayimpact project delivery and act proactively to mitigate them.

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