2703 Jobs in Mangaluru - Page 29

Job Title: Divisional Legal & Recovery Head Company Name: Kinara Capital Job Description: The Divisional Legal & Recovery Head will be responsible for overseeing the legal strategies and recovery processes of the organization. This role involves providing expert legal guidance to ensure compliance with applicable laws and regulations, managing litigation, and leading recovery operations to optimize asset recovery. The ideal candidate will work closely with cross-functional teams to mitigate risks and streamline legal processes, ensuring the organizations interests are protected while pursuing effective recovery solutions. Key Responsibilities: - Develop and implement legal strategies that align with the company s goals while ensuring compliance with local and national legal regulations. - Manage and coordinate all legal processes, including litigation and dispute resolution. - Lead the recovery team in executing recovery strategies for various loan portfolios, ensuring efficiency and effectiveness in recovery operations. - Collaborate with internal teams to create policies and procedures that enhance the company s risk management framework. - Provide legal training and support to internal stakeholders to foster a culture of compliance and ethical practices. - Review and negotiate contracts, agreements, and other legal documents to safeguard the companys interests. - Stay updated on industry trends and changes in the regulatory landscape that may impact the organizations legal and recovery strategies. - Liaise with external legal counsel and regulatory bodies when necessary. Skills and Tools Required: - Juris Doctor (JD) degree or equivalent legal qualification. - Proven experience in a legal and recovery role, preferably within the financial services or lending industry. - Strong understanding of financial regulations, credit laws, recovery practices, and dispute resolution mechanisms. - Excellent negotiation and communication skills, both verbal and written. - Ability to lead and mentor a team while fostering a collaborative work environment. - Proficiency in legal research tools and case management software. - Strong analytical and problem-solving skills to address complex legal challenges. - Familiarity with compliance management systems and risk assessment methodologies. - Exceptional attention to detail and organizational skills. Candidates with a proactive approach to identifying legal issues and implementing effective solutions will be highly regarded in this dynamic role.

Job Summary: We are seeking a highly motivated and results-driven Senior Biomedical Engineer to join our team. The Biomedical Engineer is responsible for the installation, maintenance, calibration, and repair of all medical equipment and associated technologies. Job description Key Responsibilities: Install, adjust, maintain, repair and provide technical support for biomedical equipment. Train clinical personnel on the proper use of equipment. To maintain the documents as required. To work under senior biomedical engineers and HOD. To record the data of all equipment s into the system/application. Creation of incident reports in the system when the call comes from the users. Tracking and monitoring the incidents to closure. Skills Required Knowledge of technical functions and troubleshooting of the medical equipment along with configuration parameters. Communication skills. Documentation skills. Requirements 7 years of experience in large multi- specialty hospitals. No of Position: 3

Role Purpose The purpose of this role is to ensure smooth on-ground activities for the project store unit so as to ensure timely inflow and outflow of products at various stores. The incumbent will seek to drive adherence to the set SOPs and sustain the adequate conditions for product maintenance. The focus of this role lies on driving the process of perpetual inventory/material reconciliation, maintaining min/max inventory, executing timely mobilization and preserving the product at the highest quality levels while minimizing pilferage. Key Responsibilities Delivery Collaborate and support t he Lead/ Vertical Lead - Store in the evaluation of procured materials, Hardware, software etc. in conjunction with the Quality team. Ensure timely mobilization of purchased stock. Dive adherence to all SLAs and SOPs. Be a key escalation point of contact for functional/enabling teams and external suppliers providing administrative support to both. Collaborate with stores present in nearby projects to optimise delivery requests. End user Management Provide support on inventory management through accurate collection of data and mitigating risks which could lead to delay in execution. Ensure quality of goods, product maintenance as well as timely mobilization to the respective project sites. Drive the process of perpetual inventory for the store of the specific project with a focus on balancing the physical inventory with the records present in the system, including the reconciliation of returnable materials. Operational Metrics & Reporting Create store operational metrics and catalogue sourcing. Create and validate records of items bought, costs (right brand, MRP vs purchased cost), deliveries, product performance, and inventories. Notify the relevant stakeholders for re-ordering in case store inventory reaches minimum level. People management Accountable for metrics like attrition, recruitment for team members Maintain a track of errors through statistical techniques and build experience database to aid team training and for reference purposes. Maintain and enhance the functional expertise for teams basis regulatory/industrial offerings. Indicative Experience and Exposure Graduate and Post Graduate in material management with 4-8 years experience in handling stores functions Experience in handling stores functions at projects with a scope of around INR 500 - 1000 crore

Responsibilities: *Order Processing and fulfillment * Manage office operations: scheduling, supplies, maintenance * Coordinate meetings & events: logistics, communication * Maintain records & databases: data entry, filing *stock management

Job Position: HVAC Chiller Technician Location: Qatar Mode of Interview: Zoom Quantity Required: 20 Salary: QAR 1800 + Free Food Accommodation & Transportation: Provided by Company Contract Period: 2 Years Visa Type: Employment Duty Hours: 8 Hours per Day Experience Required: Minimum 5 Years (Indian or Gulf Experience Accepted) Job Description A reputed company in Qatar is hiring HVAC Chiller Technicians for facility maintenance projects. Candidates must have expertise in operating, troubleshooting, and maintaining various types of chiller systems, including air-cooled and water-cooled chillers. Key Responsibilities Operate, maintain, and troubleshoot HVAC chiller plants and associated equipment. Handle chiller system inspections, repairs, and preventive maintenance. Diagnose faults and ensure smooth operation of air-cooled and water-cooled chillers. Conduct regular servicing of compressors, evaporators, condensers, and related HVAC components. Read and interpret technical diagrams, manuals, and service reports. Ensure compliance with safety and quality standards. Prepare maintenance logs and service documentation. Candidate Requirements Minimum 5 years of hands-on experience (Indian or Gulf) in chiller maintenance. ITI/Diploma in Refrigeration, HVAC, or Mechanical. Good understanding of HVAC systems, controls, and refrigerant handling. Ability to work independently or as part of a team. Basic communication skills in English preferred. Documents Required (Submission Order) CV ITI / Diploma Certificate Educational Certificates Work Experience Letters Skills: basic,air,chiller systems,water,troubleshooting,condensers,preventive maintenance,technical diagram interpretation,diagnose,safety compliance,components,communication,hvac,communication skills,maintenance

Role & responsibilities : AutoCAD Design Site visit, Willing to travel PAN India Willing to speak English & Hindi Preferred candidate profile :From AutoCAD experience only

Role & responsibilities Project Sales LED Sales Lighting Knowledge required Retail Sales B2B Customer Relationship Reporting Knowledge Willing to Travel PAN India Preferred candidate profile : Lighting Sales Background candidates only

Transport is at the core of modern society Imagine using your expertise to shape sustainable transport and infrastructure solutions for the futureIf you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match THIS IS US, YOUR NEW COLLEAGUES! GTO (Group Truck Operation) International Manufacturing is an organization with colleagues from many parts of the world that truly embrace diversity as a success factor Our aspiration is to be an attractive employer for all genders and cultures in line with the Volvo Group values The GTO International Manufacturing focus is to support the Sales & Marketing organization by being present with assembly operations in the local market when required We operate some fully Volvo owned plants in South Africa, India, Australia and Algeria as well as a Joint Ventures in Saudi Arabia We also support KD assembly worldwide together with Private Partners Our industrial development team work close to all sales organizations investigating localization needs, both change in existing footprint as well as expansion to new markets GTO International Manufacturing supports 3 brands, operate in 11 countries and we are around 1300 employes We secure local assembly operations in countries where the import taxes are high on CBU trucks or when legal local demands require local assembly Our operations encompass all processes from incoming orders to delivery of complete trucks to our customers, including the start-up of new overseas factories and the introduction of new products into existing factories The main flow of parts and components are coming from our pick and pack platforms in Sweden, France and US Hoskote Plant Information The Volvo Group Trucks assembly plant at Hosakote, Bangalore started its operations in the year 1998, becoming the first European Commercial Vehicle manufacturer in India The plant is spread across over 120 acres of land with beautiful landscape and meets ISO 9001/14001 standards with its well established Quality and Environmental Management Systems in place since the early days The Hoskote Site is part of Volvo Group Private Limited and is shared by multiple BA/BUs including the commercial operations of VECV Joint venture partner in India One of the responsibility is to coordinate between all BA/BUs present in Hoskote for smooth operation of the Site This state-of-the-art VOLVO truck operation is on Gold level in Volvo Production System It is operated as a Completely Knocked Down (CKD) factory It includes on top of Final assembly also Axle assembly, Cab welding, cab painting & cab trimming and as well as superstructure installation before Final GOK The Plant is also responsible for Contract Assembly of Volvo Cars The plant is on a transformation journey as we are in the path to establish a new hub in India to leverage geographical and supply-chain advantages This hub aims to support India's market growth, utilize the potential supplier base in the region, and consolidate volumes This transformation will significantly scale up the Hoskote operation with new installation and increased capabilites for domestic and export markets Position Description And Main Responsibility We are looking for a person who can engage, organize, lead and transfer our vision into day-to-day activities The transformation journey towards a new Industrial 4 Hub calls for a thorough understanding of effective change management strategies As VP IM Hoskote Plant you will have the responsibility for the performance, deliveries and development of activities within your plant You will report directly to the SVP International Manufacturing, Group Trucks Operations and be part of International Manufacturing Management team and India Country Management Team Provide on-site leadership, motivation and direction through teamwork and communication at all levels Lead the team and plant in the transformation journey Ensure the compliance with company and local policies, regulations and values Act as a worthy Volvo representative towards customers, suppliers and local authorities Set-up production resources, processes and safety and quality systems in order to deliver quality trucks in time, in a cost efficient way Secure that all manufacturing operations fulfil requirements in terms of safety, quality, delivery precision, cost, and employees engagement Manage production planning and capacity of the plant in full cooperation with the relevant GTO IM and GTO staff functions Drive VPS deployment and coach the teams towards a world-class delivery performance Grow further leadership competencies within the plant in order to secure efficient management and preparedness of organization for the future Participate actively in the management team of GTO IM and India Country Management Key Success Factor The Ability To Translate the vision, set the direction and follow up Understand and work with cultural integration Lead and manage change Drive implementation of local, regional and global initiatives Understand team dynamics and development Be communicative and create open dialogue Building trust and inclusion Work with Continuous Improvements and People Development Have a coaching approach and give honest and timely feedback Understand how to create a safety culture mindset Lead according to the Volvo Values and Code of Conduct As all documentation is in English, proficiency in the English language is required At GTO, International Manufacturing we are actively working to establish groupings that will take maximum advantage of the strength inherent in differences in knowledge, experience, age, gender and nationality, etc We find that well-balanced working groups increases group dynamics, creativity, and innovative approaches to solutions If you find the position interesting and in line with your qualification and interest, we are looking forward to receiving your application at the latest 8th July 2025 Applications will be reviewed continuously as the recruitment process starts during the application period, so dont wait to apply We value your data privacy and therefore do not accept applications via mail Who We Are And What We Believe In We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions Fulfilling our mission creates countless career opportunities for talents across the groups leading brands and entities Applying to this job offers you the opportunity to join Volvo Group Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation We are passionate about what we do, and we thrive on teamwork We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment Group Trucks Operations encompasses all production of the Groups manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions We also orchestrate the spare parts distribution for Volvo Groups customers globally and design, operate and optimize logistics and supply chains for all brands We count 30,000 employees at 30 plants and 50 distribution centers across the globe Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation As our planet is facing great challenges, we one of the largest industrial organizations in the world stand at the forefront of innovation We are ready to rise to the challenge Would you like to join us

Job Preview: Technical Support Engineer Role : Technical Support Engineer Designation : Graduate Engineering Trainee Work Location: Mangalore, work from office Shift: 9 hours per day, with shift changes every month (nearly 15 shifts) About Us unifyCX ( unifycx, ) is an emerging Global Business Process Outsourcing company with a strong presence in the U S , Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity Role Role Overview: As a Technical Support Engineer, you will be the frontline hero for our customers helping them resolve issues related to website management, hosting, and network protocols This entry-level role offers an excellent opportunity to gain hands-on experience in web technologies, network troubleshooting, and customer support You'll interact with international customers via live chat, offering solutions and guidance in a fast-paced environment Required Qualifications Education: BE, BTech, MCA, MTech, BCA, BSc Computers, MSc computers and BCOM with computers Skills: Strong multitasking skills to be able to handle up to 4 chats at a time (the 4 concurrency happens only during some interval of time) Ability to think critically and troubleshoot effectively under pressure Excellent typing skills and quick grasp of technical concepts Knowledge of keyboard shortcuts and efficient computer usage Excellent verbal and written communication skills to convey technical information clearly and concisely Patience, empathy, and a positive attitude when dealing with customers Willingness to learn, innovate, and take on challenges proactively Key Responsibilities Website Management: Gain knowledge on website creation using website builders, HTML, WordPress, MySQL, and PHP Work with web hosting tools such as cPanel and WHM for website management Domain and Email Handling: Manage domain registration, email configuration, FTP, SMTP, and UNIX file handling commands Troubleshoot common web and email errors, including 404, 500 errors, email bounce backs, and DNS issues Network Protocols: Learn and apply knowledge of network protocols, including IP addressing, DNS, ping, ipconfig, and tracert Customer Interaction: Provide excellent customer service to international clients through live chat, enhancing your experience by quickly resolving technical issues Upsell/cross sell services where appropriate, leveraging strong communication and product knowledge Troubleshooting & Problem Solving: Develop and apply strong troubleshooting skills to resolve technical issues efficiently Collaboration: Work closely with other departments, such as engineering and product development, to escalate and resolve complex issues Feedback Loop: Collect and relay customer feedback to help improve our products and services Career Progression This role offers a clear path for career advancement: Graduate Engineering trainee -> Junior Support Engineer -> Support Engineer ? Senior Support Engineer ? Web Coach ? Team Manager Alternative paths include Quality Analyst, Trainer, WFM analyst and other specialized roles This job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond Work Environment Shifts: 9-hour shifts with rotational changes every month The various shifts timings are: Starts at 00:30-09:30, 01:30-10:30, 02:30-11:30, 03:30-12:30, 04:30-13:30, 05:30-14:30, 06:30-15:30, 07:30-16:30, 08:30-17:30, 09:30-18:30, 10:30-19:30, 11:30-20:30, 12:30-21:30, 13:30-22:30, 14:30-23:30, 15:30-00:30, 16:30-01:30, 17:30-02:30, 18:30-03:30, 19:30-04:30, 20:30-05:30, 21:30-06:30, 22:30-07:30, 23:30-08:30 Team: Work as part of a dynamic team in a supportive, growth-oriented environment Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible Why Join Us Impactful Work: Make a real difference by helping customers solve their technical problems Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company Supportive Team: Join a team that values your contributions and supports your growth If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Technical Support Engineer!

Role Overview As a Technical Support Engineer, you will be the frontline hero for our customers helping them resolve issues related to website management, hosting, and network protocols This entry-level role offers an excellent opportunity to gain hands-on experience in web technologies, network troubleshooting, and customer support You'll interact with international customers via live chat, offering solutions and guidance in a fast-paced environment Required Qualifications Education: BE, BTech, MCA, MTech, BCA, BSc Computers, MSc computers and BCOM with computers Skills Strong multitasking skills to be able to handle up to 4 chats at a time (the 4concurrency happens only during some interval of time) Ability to think critically and troubleshoot effectively under pressure Excellent typing skills and quick grasp of technical concepts Knowledge of keyboard shortcuts and efficient computer usage Excellent verbal and written communication skills to convey technical information clearly and concisely Patience, empathy, and a positive attitude when dealing with customers Willingness to learn, innovate, and take on challenges proactively Key Responsibilities Website Management: Gain knowledge on website creation using website builders, HTML, WordPress, MySQL, and PHP Work with web hosting tools such as cPanel and WHM for website management Domain and Email Handling: Manage domain registration, email configuration, FTP, SMTP, and UNIX file handling commands Troubleshoot common web and email errors, including 404, 500 errors, email bounce backs, and DNS issues Network Protocols: Learn and apply knowledge of network protocols, including IP addressing, DNS, ping, ipconfig, and tracert Customer Interaction: Provide excellent customer service to international clients through live chat, enhancing your experience by quickly resolving technical issues Upsell/cross sell services where appropriate, leveraging strong communication and product knowledge Troubleshooting & Problem Solving: Develop and apply strong troubleshooting skills to resolve technical issues efficiently Collaboration: Work closely with other departments, such as engineering and product development, to escalate and resolve complex issues Feedback Loop Collect and relay customer feedback to help improve our products and services Career Progression This role offers a clear path for career advancement: Graduate Engineering trainee -> Junior Support Engineer -> Support Engineer ? Senior Support Engineer ? Web Coach ? Team Manager Alternative paths include Quality Analyst, Trainer, WFM analyst and other specialized roles This job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond

Networking Engineer Role: Network Engineer Tier-2 Designation: Engineer Networking Work Location: Mangalore Shift: 9 hours per day About Us unifyCX ( unifycx, ) is an emerging Global Business Process Outsourcing company with a strong presence in the U S , Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity Role Overview Network Maintenance & Support: Assist in configuring, deploying, and managing WiFi networks using Ruckus, Cambium Networks, and MikroTik equipment Monitor network performance and troubleshoot issues to ensure reliable and secure connectivity o Support senior network engineers in maintaining network infrastructure, including routers, switches, and access points Network Configuration: Participate in the setup and configuration of network devices Implement network security measures and ensure compliance with organizational policies Conduct routine network maintenance and updates Documentation & Reporting: Maintain accurate network documentation, including diagrams, configurations, and procedural documentation Assist in preparing network performance reports and analysis User Support: Provide technical support to end-users experiencing network issues Collaborate with the support team to resolve network-related problems promptly Continuous Learning: Stay updated with the latest developments in networking technologies and best practices Pursue relevant certifications and training opportunities Required Skills And Qualifications Experience: 3 to 5 years of experience in a related field/position Educational Background Associate degree or higher in Computer Science, Information Technology, or a related field Technical Skills: Fundamental knowledge of networking principles (OSI model, TCP/IP, DNS, DHCP, etc) Experience with or knowledge of Ruckus, Cambium Networks, and MikroTik devices Familiarity with WiFi networking concepts and best practices Proficiency in network troubleshooting tools and techniques Must Requirements: Must be willing to work in a fixed USA Day shift, including weekends Must be skilled in outbound customer calls and handling inbound calls from field techs and CS agents Soft Skills: Strong analytical and problem-solving abilities Excellent communication (verbal and written) and teamwork skills Ability to manage time effectively and prioritize tasks Preferred Skills And Qualifications Hands-on experience with network configuration and management Familiarity with network monitoring tools Basic scripting or automation knowledge Why Join Us Impactful Work: Make a real difference by helping customers solve their technical problems Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company Supportive Team: Join a team that values your contributions and supports your growth

Essential Requirements 4+ years of commercial experience with the PHP Laravel framework Unit testing internal APIs, Restful , Webservices / Microservices Excellent English Communication Extensive knowledge of programming languages and specific code frameworks that are being upgraded Extensive knowledge of unit testing and test-driven development Availability to work most hours aligned with Western European hours Exclusivity to work on the assigned project for the full contract period Single contractors are preferred over large agencies Faster learners who can collaborate well, contractors will be assigned an application expert who can assist in understanding the business logic layers and assist where necessary Frameworks PHP Laravel version 11 CakePHP Jquery Boot Strap Composer/Artisan Docker / Containers SQL Git/GitHUB Experienced In test-driven development (TDD) Upgrading web applications Responsibilities Orchestrate the planning & implementation of modern back-end systems Build robust, modern web applications using both server-side and client-side code Consume and develop internal APIs, implement business logic, and work with the team to design the best ways to bring Sectigo visions to life Create tests, design, documentation, performance analysis, and support teams within the business, besides day-to-day development work Develop high-quality, reusable, and scalable code using modern PHP, Javascript, CSS, HTML Develop user-facing features and interfaces using Tailwind CSS?and?Javascript Frameworks Ensure the technical feasibility of maintainable and scalable code and provide solutions for implementation Optimize applications for maximum speed and scalability Collaborate with designers, product managers, and front-end developers to deliver compelling user-facing products Mentor and coach developers of all levels, reviewing their code and providing constructive feedback Stay updated with the latest industry trends in front-end development and JavaScript & PHP frameworks Enforce best practices, code quality, and maintainability within the project teams you deployed within

Job Title: Social Media Handler (Back Office) Location: Mangalore, KA, 575015 UnifyCX is a technology-driven company that specializes in guiding clients through digital transformation to enhance customer connections and brand loyalty With over 20 years of experience, we provide outsourced service solutions that drive customer retention, revenue growth, and improved brand-user relationships Our approach to innovation is centered around understanding consumer behavior and motivations to exceed expectations Responsibilities Manage social media platforms such as Google and Apple reviews Excellent communication skills to engage with customers effectively Strong problem-solving abilities and attention to detail Customer service orientation to address inquiries and concerns Ability to work in a 24/7 shifting schedule Post articles on public platforms with the understanding that they are permanent and cannot be removed later Previous experience in technical support through chat and email channels Minimum of 2 years of experience in public-facing communication Skills:

Job Title: Subject Matter Expert ( SME ) VPN Support Location: Mangalore Shifts: Rotational Including Night Shift Job Type: Full-Time About Us unifyCX ( unifycx, ) is an emerging Global Business Process Outsourcing company with a strong presence in the U S , Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity Overview We are seeking a highly skilled and motivated Subject Matter Expert ( SME ) to join our support team for VPN products In this role, you will be responsible for providing advanced technical support, managing escalations, and driving continuous improvement efforts in a fast-paced, 24/7 remote support environment As the SME , you will play a key role in ensuring customer satisfaction by resolving complex technical issues, mentoring Tier 1 support staff, and collaborating with cross-functional teams to improve processes and product performance Key Responsibilities Escalation Management: Oversee and resolve escalated cases from Tier 1 support Ensure timely updates and resolutions of escalated cases, managing the escalation buckets within Zendesk Issue Reporting & Ticket Creation: Report product issues, access problems, and connection concerns in Zendesk, creating detailed tickets for internal teams Provide phone support for high-priority escalated cases as needed Trend Analysis & Solution Implementation: Monitor recurring issues and customer feedback to identify trends Propose and implement effective solutions to reduce ticket volume and improve the customer experience Partner Channel Support (if applicable): Provide timely responses to partner inquiries, ensuring adherence to specific service level agreements (SLAs) such as a 30-second chat response time Process Improvement: Work with Supervisors and Management to enhance standard operating procedures (SOPs), knowledge bases, and workflows Suggest and develop training materials and topics to address knowledge gaps within the Tier 1 team Cross-Functional Collaboration: Collaborate with engineering, QA, and product teams to escalate complex technical issues and provide insights for product development Participate in weekly and monthly meetings to share updates and discuss trends related to escalations and product performance Qualifications Experience: Minimum 2 years of experience in a Tier 2 or advanced technical support role, ideally in the VPN or cybersecurity industry Technical Skills: Strong background in VPN troubleshooting and technical support Ability to interpret and analyze troubleshooting logs or data to diagnose and resolve issues Leadership: Proven leadership experience within a support environment, demonstrating the ability to mentor and guide Tier 1 team members Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences Tool Proficiency: Familiarity with Zendesk, Jira, or similar support and ticketing tools Experience with CRM systems, documentation tools, and collaboration software Additional Attributes: Ability to work effectively , 24/7 support environment Strong problem-solving skills, attention to detail, and ability to prioritize tasks effectively Why Join Us Impactful Work: Make a real difference by helping customers solve their technical problems Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company Supportive Team: Join a team that values your contributions and supports your growth

Customer Support Role: Customer Support Designation: Junior Analyst Work Location: Mangalore Shift: 9 hours per day, with shift changes every month (Should be open for rotational shifts) About Us UnifyCX ( unifycx, ) is an emerging Global Business Process Outsourcing company with a strong presence in the U S , Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide In nearly two decades, UnifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity Role Overview As a Technical Support Engineer, you will be the frontline hero for our customers helping them resolve issues related to website management, hosting, and network protocols This entry-level role offers an excellent opportunity to gain hands-on experience in web technologies, network troubleshooting, and customer support You'll interact with international customers via live chat, offering solutions and guidance in a fast-paced environment Who you are & what youll need to succeed Experience: 0-1 years in Customer Service or similar capacity, preferably on an IT platform Educational Qualifications: Graduate from any stream Any Engineering or BSc (IT or Computers) preferred Must be customer-focused and willing to do whatever it takes to resolve customer issues Strong customer interaction skills and ability to work in a variety of customer situations Outstanding written and verbal communication skills Ability to solve complex problems quickly, inventively, and resourcefully Good working knowledge of computers and the internet; strong ability to develop new skills Should be able to provide project foresight in tracking, interpreting, and resolving issues and aiding software implementation Strong attention to detail Avid internet user, with a strong inclination towards technology Highly motivated and energetic team player, with excellent interpersonal skills Must be willing to work in rotational shifts Roles & Responsibilities T1 agents must action all the tickets flowing to Salesforce Tier1 Tray within 1 hour of ticket received Based on the request from users T1 agents must understand the queue/ issues and provide resolution to fix T1 agents must work on all products set up tickets like, User sign in issues, mobile access issues and also work on Ad hoc task within the timeline provided by client to complete those tasks For some complex technical tickets related toT2 must be raised to T2 tray for further resolution Recognizes both basic and advanced problems, conducts research, provides resolutions and follows up with users as needed, escalating more complex cases to the appropriate team Meet and exceed established benchmarks and expectations Stay current on all key support topics, including product knowledge and required technical and soft skills To follow the instructions provided by lead/manager To report status on day-to-day activities to lead/manager Why Join Us Impactful Work: Make a real difference by helping customers solve their technical problems Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company Supportive Team: Join a team that values your contributions and supports your growth

Job Preview: Technical Support Engineer Role : Technical Support Engineer Designation : Graduate Engineering Trainee Work Location: Mangalore, work from office Shift: 9 hours per day evening shifts, with shift changes every month (nearly 5 shifts) About Us unifyCX ( unifycx, ) is an emerging Global Business Process Outsourcing company with a strong presence in the U S , Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity Role Overview As a Technical Support Engineer, you will be the frontline hero for our customers helping them resolve issues related to Email Campaigns, Digital Marketing, Events and Survey Management This entry-level role offers an excellent opportunity to gain hands-on experience in email marketing and customer support You'll interact with international customers via live chat, offering solutions and guidance in a fast-paced environment Required Qualifications Education: BE, BTech, MCA, MTech, BCA, BSc Computers, MSc computers and BCOM with computers Skills: Strong multitasking skills to be able to handle up to 2 chats at a time Ability to think critically and troubleshoot effectively under pressure Excellent typing skills and quick grasp of technical concepts Knowledge of keyboard shortcuts and efficient computer usage Excellent verbal and written communication skills to convey technical information clearly and concisely Patience, empathy, and a positive attitude when dealing with customers Willingness to learn, innovate, and take on challenges proactively Key Responsibilities Email Marketing: Gain knowledge on creating a campaign, editing, replicating and troubleshooting errors Work with Email Marketing tools such as signup forms, Event management tools and Survey tools Digital Marketing: Thorough knowledge about the uses of digital marketing tools like Facebook, Twitter, Instagram etc Troubleshoot common errors related to the marketing tools Customer Interaction: Provide excellent customer service to international clients through live chat, enhancing your experience by quickly answering customer inquiries, resolving issues, and providing guidance on how they can optimize the Constant Contact digital marketing product suite to support their small business or non-profit Troubleshooting & Problem Solving: Develop and apply strong troubleshooting skills to resolve technical issues efficiently Escalate complex issues to the appropriate team members for resolution Collaboration: Work closely with other departments, such as Tier2 and Compliance, to escalate and resolve complex issues Feedback Loop: Provide feedback to leadership on defects and enhancements to improve the overall user/customer experience Career Progression This role offers a clear path for career advancement: Graduate Engineering trainee -> Junior Support Engineer -> Support Engineer ? Senior Support Engineer ? Web Coach ? Team Manager Alternative paths include Quality Analyst, Trainer, WFM analyst and other specialized roles This job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond Work Environment Shifts: 9-hours evening shifts with rotational changes every month The various shifts timings are: 17:30-02:30, 18:30-03:30, 19:30-04:30, 20:30-05:30, 21:30-06:30 Team: Work as part of a dynamic team in a supportive, growth-oriented environment Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible Why Join Us Impactful Work: Make a real difference by helping customers solve their technical problems Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company Supportive Team: Join a team that values your contributions and supports your growth If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Technical Support Engineer!

App Store and Play Store Review Management (only when required): ?? Monitor and respond to customer reviews on the Apple App Store and Google Play Store, ensuring responses are accurate, professional, and aligned with our brands tone ?? Flag critical feedback to relevant teams and report on trends in reviews that may indicate product issues or user pain points Compliance Documentation: ?? Handle requests for compliance-related letters and documentation, ensuring that all requests are completed correctly Account Amendments: ?? Process account amendment requests from third parties Data Management: ?? Maintain accurate and up-to-date logs of all interactions and completed tasks Core Requirements Experience: ?? Previous experience in an administrative, support, or similar role; experience with SaaS products and customer interactions is preferred Attention to Detail: ?? High accuracy in completing and documenting tasks, especially for compliance-related activities and account changes Communication Skills: ?? Strong written communication skills in English, with the ability to respond professionally and effectively to customer feedback on public platforms Organisational Skills: ?? Strong ability to prioritise and manage a variety of tasks with efficiency and accuracy Technical Aptitude: ?? Familiarity with app stores, SaaS-related administrative functions, and basic compliance procedures Desired Skills Familiarity with Compliance Processes: ?? Understanding of basic compliance requirements and experience handling confidential documentation Familiarity with App Store and Play Store: ?? Knowledge of platform guidelines for responding to reviews, familiarity with rating systems, and general awareness of app store environments

Jd Agents in this role are responsible for managing chargebacks, Ethoca alerts, order processing, and minor billing escalations Chargeback Management: ?? Review and respond to chargeback claims in a timely and accurate manner, compiling required documentation and evidence to dispute unauthorized claims where applicable ?? Monitor chargeback trends, escalate high-risk cases, and identify potential fraud patterns to help reduce future disputes Ethoca Alerts: ?? Act on Ethoca alerts swiftly to reduce potential financial impact by proactively addressing fraudulent transactions and unauthorized purchases ?? Document Ethoca cases and escalate unresolved issues to HQ Order Processing: ?? Process customer orders accurately and efficiently, ensuring that order details are correct, payments are verified, and transactions comply with company policies ?? Monitor order completion, manage any related follow-up tasks, and address issues affecting order processing Billing Escalations: ?? Handle minor billing escalations from agents, such as adjustments, refunds, or account inquiries, ensuring a satisfactory resolution within established SLA timelines Documentation: ?? Accurately log and update records for all chargeback cases, Ethoca alerts, order transactions, and billing escalations ?? Maintain organized and up-to-date documentation to support reporting and ensure data integrity Reporting and Feedback: ?? Generate reports on chargeback rates, Ethoca alert activity, order volume, and billing escalations to highlight trends, patterns, and potential areas for improvement ?? Provide feedback to the finance and fraud prevention teams on common chargeback causes or recurring billing inquiries Core Requirements Experience: Previous experience in billing, finance, or a similar administrative support role; familiarity with SaaS or subscription-based services is preferred Attention to Detail: High accuracy and attention to detail in processing orders, handling chargebacks, and addressing billing issues Communication Skills: Clear and professional written and verbal communication skills to handle billing inquiries and chargeback documentation Organizational Skills: Strong ability to prioritize and manage multiple financial and administrative tasks efficiently Technical Aptitude: Basic understanding of billing platforms, payment gateways, and chargeback processes Desired Skills Fraud Prevention Awareness: Familiarity with fraud prevention processes, chargeback rules, and Ethoca alert management Billing Systems and Financial Software: Experience working with billing systems or financial software to manage transactions and resolve billing inquiries Analytical Skills: Ability to identify trends in chargebacks, alerts, and billing escalations, providing actionable insights to support fraud prevention and customer satisfaction Performance Metrics Agents Will Be Evaluated On The Following KPIs Chargeback Response Rate: Timeliness and effectiveness in managing chargeback claims Ethoca Alert Handling: Prompt and efficient resolution of Ethoca alerts Order Accuracy: Accuracy in processing orders and maintaining transaction records Billing Resolution Time: Efficient handling of minor billing escalations within SLA requirements Error Rate: Minimal errors in documentation, order processing, and financial transactions

Experience: 2 years Location: ISKCON Bangalore, Rajajinagar, Bengaluru Term: Full time, on-campus Applications are welcome from freshers as well Main Qualifications: 1) Bachelors Degree Scriptwriting / Screenwriting, Film Studies Sub-Qualification: 1) Specialized courses in writing, creative writing, scriptwriting, or content creation Required Skills ? We are seeking a candidate with strong storytelling abilities, creative thinking, and a deep understanding of audience engagement The candidate should be skilled in scriptwriting and content ideation, capable of developing platform-specific content that aligns with our mission and voice Proficiency in content planning, brand-consistent messaging, and the ability to write emotionally compelling, value-driven narratives are essential Experience in developing content strategies and contributing to impactful campaigns across digital formats is highly desirable ? Fluent in English and Hindi, with excellent written and verbal communication skills in both languages Proficiency in grammar, vocabulary, and understanding of cultural nuances is essential Roles and Responsibilities Scriptwriting: Write compelling scripts for videos, reels, short films, podcasts or other multimedia content Screenplay: Strong ability to visualise how each scene will appear on screen, including the mood, pacing, transitions, and framing Strong writing skills are crucial for creating engaging and compelling content/scripts Adapt tone, structure, and vocabulary based on the age, platform, and spiritual maturity of the intended audience Ensure all content, whether written or scripted, consistently reflects the brand's voice, tone, and messaging Adapt Content Across Platforms: Write variations of the script tailored to YouTube, Instagram reels, live stage, or voiceover narrations, keeping platform dynamics in mind Research Skills: Need to conduct thorough research to gather information, verify facts, and stay up-to-date with current trends Avid Reader: As a writer, you will be expected to have a genuine passion for reading and a commitment to regular reading habits Contribute to the development of content strategies that align with the organisations objectives and target audience's needs Familiarity with the culture, customs, and traditions of English and Hindi-speaking regions is valuable Time Management: Content writing often involves meeting deadlines and managing multiple projects simultaneously Collaboration: Work closely with other members of the creative team, such as designers, video editors, and marketing professionals, to ensure that the written content aligns well with visual and marketing strategies

Technical Support Engineer Role: Technical Support Engineer Designation: Graduate Engineering Trainee Work Location: Mangalore, work from ofice Shift: 9 hours per day, with shift changes every month About Us unifyCX ( unifycx, ) is an emerging Global Business Process Outsourcing company with a strong presence in the U S , Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity Role Overview As a Technical Support Engineer, you will be the frontline hero for our customers helping them resolve issues related to website management, hosting, and network protocols This entry-level role offers an excellent opportunity to gain hands-on experience in web technologies, network troubleshooting, and customer support You'll interact with domestic customers via live chat & Phone offering solutions and guidance in a fast-paced environment Required Qualifications Education: BE, BTech, MCA, MTech, BCA, BSc Computers, MSc computers and BCOM with computers Skills: Strong multitasking skills Ability to think critically and troubleshoot effectively under pressure Excellent typing skills and quick grasp of technical concepts Knowledge of keyboard shortcuts and efficient computer usage Excellent verbal and written communication skills to convey technical information clearly and concisely Patience, empathy, and a positive attitude when dealing with customers Willingness to learn, innovate, and take on challenges proactively Key Responsibilities Website Management: Gain knowledge on website creation using website builders, HTML, WordPress, MySQL, and PHP Work with web hosting tools such as cPanel and WHM for website management Domain and Email Handling: Manage domain registration, email configuration, FTP, SMTP, and UNIX file handling commands Troubleshoot common web and email errors, including 404, 500 errors, email bounce backs, and DNS issues Network Protocols: Learn and apply knowledge of network protocols, including IP addressing, DNS, ping, ipconfig, and tracert Customer Interaction: Provide excellent customer service to domestic clients through Phone & Live chat enhancing your experience by quickly resolving technical issues Upsell/cross sell services where appropriate, leveraging strong communication and product knowledge Troubleshooting & Problem Solving: Develop and apply strong troubleshooting skills to resolve technical issues efficiently Collaboration: Work closely with other departments, such as HPS and billing team, to escalate and resolve complex issues Feedback Loop: Collect and relay customer feedback to help improve our products and services Career Progression This role offers a clear path for career advancement: Graduate Engineering trainee -> Junior Analyst -> Analyst ? Senior Analyst? Specialist? Team lead Alternative paths include Trainer, WFM analyst and other specialized roles This job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond Work Environment Shifts: 9-hour shifts with rotational changes every month Team: Work as part of a dynamic team in a supportive, growth-oriented environment Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible Why Join Us Impactful Work: Make a real difference by helping customers solve their technical problems Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company Supportive Team: Join a team that values your contributions and supports your growth If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Technical Support Engineer!

Job Role: Charge back specialist, Mangalore Exp: Min2 years Role: Work from office, Mangalore Shifts: Rotational shift includes night shift Date of joining:10th July in Mangalore About Us unifyCX ( unifycx, ) is an emerging Global Business Process Outsourcing company with a strong presence in the U S , Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity Job role Candidate must have experience in Charge back Candidate must have knowledge on payment tools like paypal, stripe, Google play, braintree Very good in communication skills Has prior knowledge on how to proceed with charge backs on payment tools like paypal, stripe Experience in ticket triaging or partner account management Minimum of 2 years Experience Ability to work in a 24/7 shifting schedule Good to have: experience in BPO/Tech support Industry will be a plus Why Join Us Impactful Work: Make a real difference by helping customers solve their technical problems Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company Supportive Team: Join a team that values your contributions and supports your growth

Designation: Senior Analyst / Analyst Role : Talent Acquisition Experience: 3+Years Work Location: Mangalore / Mysore About Us unifyCX ( unifycx, ) is an emerging Global Business Process Outsourcing company with a strong presence in the U S , Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity Job Summary We are looking for a dynamic and results-driven Recruiter to manage the end-to-end recruitment cycle The ideal candidate will be responsible for sourcing, screening, and onboarding top talent aligned with our business goals while ensuring a positive candidate experience Key Responsibilities Manage the full recruitment cycle from job posting to onboarding Source candidates using various platforms including job portals, social media, and employee referrals Screen resumes and conduct preliminary interviews to assess candidate fit Coordinate interviews with hiring managers and collect feedback Maintain candidate pipelines for key roles Ensure timely closure of positions in line with hiring timelines Maintain accurate records in the ATS or recruitment tracking system Build relationships with internal stakeholders and external recruitment partners Ensure compliance with hiring policies and practices Identifying future hiring needs and developing job descriptions and specifications Collaborating with department managers to compile a consistent list of requirements Attracting suitable candidates through databases, online employment forums, social media, etc Conducting interviews and sorting through applicants to fill open positions Assessing applicants' knowledge, skills, and experience to best suit open positions Completing paperwork for new hires Promoting the company's reputation and attractiveness as a good employment opportunity Managing internship programs Keeping up-to-date on current employment legislation and regulations and enforcing them within the company Providing recruitment reports to team managers Qualifications Bachelors degree in Human Resources, Business Administration, or related field 3+ years of recruitment experience (IT/non-IT/BPO, based on requirement) Strong communication and interpersonal skills Experience with ATS tools and sourcing techniques Ability to work in a fast-paced, target-driven environment Preferred Skills Familiarity with job portals (e-g , Naukri, Monster, LinkedIn) Prior experience in volume or lateral hiring is a plus Knowledge of employment laws and best practices Why Join Us Impactful Work: Make a real difference by helping customers solve their technical problems Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company Supportive Team: Join a team that values your contributions and supports your growth

APAC Sales Associate Role: Sales Associate Designation: Junior Analyst Work Location: Mangalore Shift: 9 hours per day About Us unifyCX ( unifycx, ) is an emerging Global Business Process Outsourcing company with a strong presence in the U S , Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity Role Overview Should have a positive attitude, healthy competitive spirit and are self-driven attitude We are looking for a Sales Associate to join us on our journey The Sales Associate would be responsible for managing sales pipeline end-to-end by consulting, qualifying & converting potential leads to customers We welcome members from diverse backgrounds to the UnifyCX family All we need is for you to be coachable, motivated and resilient We will offer the necessary training and mentorship to help make you successful Who are we looking for! Excellent interpersonal skills and ability to interact with customers and peers Quick learner with an inquisitive mind & desire to outperform Interested and inclined towards technology Willingness to work on a pre-defined roster What will you do! Have a consultative sales approach! Focus on customer discovery, need analysis, solution pitching, negotiation and closure through customer interactions via phone, chat & email Ensure Sales diligence! Build & manage sales pipeline through sales cadences and follow-ups to achieve revenue targets (earn attractive incentives!) Know your competition! Proactive awareness about what competition is doing to build or improve sales strategies Work as ONE team! Collaborate with the Support, Product Management & Marketing team to get clients feedback heard and issues resolved What are we offering! Young and energetic team, with a healthy competitive spirit! Inside sales role no field sales, no cold calling! Open-minded & supportive work environment, to empower you to be the best version of yourself! Personal & professional development that ensures your growth! Why Join Us Impactful Work: Make a real difference by helping customers solve their technical problems Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company Supportive Team: Join a team that values your contributions and supports your growth If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Technical Support Engineer!

Job Preview: Customer Support Representative Role : Customer Support Representative Designation : Analyst Work Location: Mangalore, work from office Shift: 9 hours per day, with rotational week offs About Us unifyCX ( unifycx, ) is an emerging Global Business Process Outsourcing company with a strong presence in the U S , Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity Role Overview As a Customer Support Representative, you will be the first line of support for our customers who host a e-Commerce website This entry-level role offers a helping hand in resolving issues related to customersorders in-terms of order modifications, return support, product information etc This role offers an excellent opportunity to gain hands-on experience in customer support and troubleshooting You'll interact with international customers via live chat and emails offering solutions and guidance in a fast-paced environment Required Qualifications Education: Bachelors degree Skills: Strong multitasking skills to be able to handle up to 3 chats at a time Excellent verbal and written communication skills to convey the information clearly and concisely Excellent typing skills and quick understanding of the issue Ability to think critically and troubleshoot effectively under pressure Knowledge of keyboard shortcuts and efficient computer usage Patience, empathy, and a positive attitude when dealing with customers Willingness to learn, innovate, and take on challenges proactively Key Responsibilities Customer Interaction: Provide excellent customer service to international clients through live chat and email, and ensuring timely resolution of queries Troubleshooting & Problem Solving: Develop and apply strong troubleshooting skills to resolve issues efficiently Collaboration: Work closely with the Client side team to resolve or escalate the complex issues Feedback Loop: Collect and relay customer feedback to help improve our products and services Maintain professionalism and accuracy in all communications Career Progression This role offers a clear path for career advancement: Junior Analyst ? Analyst ? Senior Analyst ? Team Manager Alternative paths include Quality Analyst, Trainer, WFM analyst and other specialized roles This job profile offers a comprehensive learning experience on customer service preparing you for a successful career in customer support and beyond Work Environment Shifts: 5 days working in 9-hours shift each day Shifts may / may not change once a month Rotational WOs The various shifts timings are: 17:30-02:30, 18:30-03:30, 19:30-04:30, 20:30-05:30, 21:30-06:30 Team: Work as part of a dynamic team in a supportive, growth-oriented environment Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible Why Join Us Make an Immediate Impact: You'll make a real difference by helping customers of one of the E-commerce giants Supportive Team Culture: Were a collaborative and friendly team that values clear communication, efficiency, and knowledge sharing Stable & Flexible Work Environment: Work in a structured environment with access to reliable tools and platforms, while enjoying flexibility and autonomy in your daily tasks Optimistic and passionate clients: Work closely with the in house team and get to know how they focus more on enjoying the little things and their relationship with the customers If you are passionate about technology and enjoy helping others, we would love to have you on our team as an Analyst!

Roles & Responsibilities People management Retention strategies and Employee engagement activities Preparing various dashboards Skilled in handling ER issues and employee grievance Independent in handling of PIPs and closure Exit interviews and retentions Hands on experience in Audit preparation New initiative to the organization Experience working as HR for Voice process Qualification & Certifications Any graduation or post graduation Experience Minimum of 1+ years for Mangalore location Minimum 2 yr experience for Mysore location Shifts Flexible to work in shifts -1:30PM to 10:30PM Skills Excellent written and verbal communication skills in English language Good Team Player Should be dynamic, self-motivated and disciplined Excellent interpersonal skills Ability to take decision under stressful condition Willing to learn, innovate and achieve the best Strong negotiation and liaison skills