Job
Description
Dear Candidate, Greetings from Collabera !I hope you are doing well. My name is Bansal Patel , and I represent Collabera , a leading global staffing firm. I came across your profile on the job portal and wanted to reach out to you regarding an exciting opportunity with one of our esteemed clients based in Trivandrum or Noida or Chennai location .We believe your background and experience could be a great match for this role. Below is the Job Description for your review. Job Title: IT Service Desk Analyst / Technical Support / Analyst Location : Trivandrum or Noida or Chennai Mode of Work : Work from Office Experience Level: (Fresher / 0-2 Years) Primary skill: Good command in English speaking Communication Skills Shift Timing: Rotational Shift Including Night shit (5 Days working) Education Qualification: B-Tech CSE(all branches), IT, ECE, BCA, MCA, BSC_IT - (Must Have Provisional or Degree certificate) Job Summary: The IT Service Desk Analyst is responsible for providing first-line technical support to end-users within the organization. This role requires resolving hardware and software issues, troubleshooting network and connectivity problems, and ensuring high levels of customer satisfaction. The analyst will act as the first point of contact for technical queries, working to diagnose and resolve problems efficiently or escalate them to the appropriate teams when necessary. Key Responsibilities: Technical Support: Help international users fix hardware, software, and network issues over phone calls. Clear Communication: Explain technical solutions in simple words and adapt to different accents. Troubleshooting: Solve issues like password resets, app errors, and network problems quickly or escalate if needed. Global Coverage: Provide support across different time zones and ensure availability for international users. Customer Service: Deliver excellent service with patience, professionalism, and a focus on customer satisfaction. Call Documentation: Log all calls, problems, and solutions accurately in the system. Shift Flexibility: Work night shifts or odd hours to support users globally. Preferred Soft Skills Strong problem-solving and analytical skills. Excellent communication and interpersonal skills to interact with customers and team members effectively. Ability to work in a fast-paced environment while maintaining attention to detail. Team player with the ability to handle tasks independently. If You are Interested, Share your CV on Bansal.patel@collabera.com Job Description: Technical skills: Providing 1st line technical support to customers Dealing with problems for hardware such as, computers and printers, and software programs Asking questions about the problem and explaining possible solutions Dealing with common or basic technical issues such as resetting passwords Resolve technical issues in a timely manner using available resources within the Company. Candidates should have Good Knowledge of troubleshooting, maintenance, configuration, backup, server admin, technical support. Handle issues regarding Cisco, Routers, Switches, LAN & WAN & MAN connection, and deals with Installation, Configuration, Maintenance, and Troubleshooting. Job roles involve support of products on windows Server, UNIX, Mainframe, Share Point, and Active Directory. Good knowledge in Installation of hardware & Software. Work on Client Servers like Windows, Linux, UNIX. Work on various Software-Applications. Ability to troubleshoot common PC issues (Optional) Resolution and Customer Satisfaction Rating. If Interested, Please Share the Following Details: Full Name: Contact Number / Alternative Number: Email Address: 10th Percentage with Passing years 12th Percentage with Passing Years Highest Education or Graduation : Percentage / CGPA with Passing Years with University name Current Location: Preferred Location: Current Company (If applicable): Total Experience (If applicable): Relevant Experience (If applicable): Current CTC (If applicable): Expected CTC (If applicable): Notice Period: Updated Resume: If You are Interested, Share your CV on Bansal.patel@collabera.com About Collabera: Since 1991, Collabera has been a pioneer in IT staffing solutions and services. With over 14,000 professionals across 50+ global locations , we are proud to be: A Top 10 U.S. IT Staffing Firm The largest minority-owned IT staffing firm in the U.S. A trusted partner to Fortune 500 companies Recognized as one of the Best Staffing Firms to Work For (6 years in a row) Know more : https://www.collabera.comWe look forward to hearing from you. Please feel free to share this opportunity with friends or colleagues who might be looking for a job change.
