Technical Support Manager

You will be a key part of Rubik Infotech Pvt Ltd, a renowned cybersecurity solutions provider based in Ahmedabad, Gujarat. Your expertise in various technical domains will be crucial in safeguarding digital assets and ensuring business continuity against emerging cyber threats. Your primary responsibilities will involve overseeing a team of technical support professionals, ensuring seamless daily operations, troubleshooting, and providing top-notch customer support. By leveraging your skills in firewall management, Active Directory, and backup & recovery systems, you will play a pivotal role in enhancing network security and data integrity. Your proficiency in endpoint security, data leak prevention, server management, virtualization, and encryption will be instrumental in protecting devices, safeguarding sensitive information, optimizing server performance, and securing data transmissions effectively. Collaborating with IT security teams, you will develop and implement robust network security protocols to address evolving cyber threats. As a Senior Technical Support Manager at Rubik Infotech Pvt Ltd, you will lead incident management efforts, establish stakeholder relationships, and continuously evaluate support processes to drive operational excellence. Your strategic approach to managing technical support operations will contribute significantly to client satisfaction and organizational success.,