TivonaGlobal Technologies is a Google Cloud Partner based in Chennai, offering services in the area of Cloud Computing, Application and Infrastructure Modernization. The company specializes in the automated deployment and management of application workloads on physical/virtual/cloud resources for greater efficiency and cost savings. Role Description This is a full-time in-office role for a Senior Project Manager at TivonaGlobal Technologies located in Chennai. The Project Manager will be responsible for providing technical solutions to complex business problems for a SaaS-based CRM Platform, working closely with clients and development teams to implement solutions, developing high-level architectures and design documentation, and identifying and addressing technical risks and issues. Manage the implementation of technical solutions, provide project management, technical leadership, and guidance to internal teams and clients. Perform data mapping and data integration between diverse systems. This is part of a 24 X 7 Team and would require individuals to work in shifts. Skills & Requirement Extensive knowledge of Solution Architecture and Consulting skills Experience in Software Development and Integration Knowledge on CRM Systems Strong understanding of Business Processes Excellent communication and interpersonal skills Strong problem-solving skills and ability to work under pressure Experience in the areas of Python, Micro Services, JSON, Rest API Design etc. Experience in PostGreSQL Experience with Linux, Cloud Computing, DevOps, and Application Modernization Experience with Google Cloud Platform Experience in Project Management, Knowledge on Customer Support Processes and systems Experience working with enterprise customers and complex technical environments. Academic Qualification and Industry Experience Bachelor's or Master's degree in Computer Science, Information Technology, or related field. At least 7 years of experience in solutions architecture, software development, or any other related field. Show more Show less
TivonaGlobal Technologies is a Google Cloud Partner based in Chennai, offering services in the area of Cloud Computing, Application and Infrastructure Modernization. The company specializes in the automated deployment and management of application workloads on physical/virtual/cloud resources for greater efficiency and cost savings. We are looking for freshers with below requirements. Expected & Desired Skill: → 0-1 year of professional working experience as a Cloud/DevOps Engineer. → Exposure to any one of the cloud platforms (Aws, Azure, Google Cloud Platform) → Exposure to Linux Operating System → Exposure to scriptings like Shell Scripting or Python → Exposure to Github → Good written and verbal communication → Knowledge of DevOps Tools / Processes Qualification & Experience: → Bachelors in computer science or equivalent, Year of Passing 2022, 2023, 2024 & 2025
TivonaGlobal has multiple openings for Cloud Solution Architect based out of Chennai, responsible for creating solutions in the area of Cloud/On-Prem infrastructure, infrastructure automation, CI/CD, automation of on-prem, observability. Cloud Solutions Architects will also be responsible for design, implementation and maintaining the availability of high traffic applications. They will also lead a team of cloud/devops engineers. They will work closely with development teams and product owners spread across the globe. Job Responsibilities → Working with the product owners to understand the build and release cycles and the deployment requirements. → Understand the build process and automating it by using CI tools → Understanding the release cycles and releases processes and automating the releases by using CD tools → Setup and manage underlying on-prem, virtual and cloud infrastructure infrastructure for the applications → Monitoring the health of the underlying infrastructure as well as the deployed applications using various Application Performance Management tools → Taking corrective action to fix issues with the infrastructure or application deployments → Coordinating with development, testing and support teams → Ensuring the infrastructure is run at optimal cost and performance level by taking necessary optimization measures Skills & Requirements (Must Have): → Administrator level experience on at least one Operating System at server level – Linux or Windows. → Strong knowledge of Virtualization → Strong knowledge of Cloud Computing – Administrator or Architect level experience on AWS or GCP or Azure → Strong knowledge of Networking and network troubleshooting tools → Clear understanding of how web applications work → Familiarity with popular web development frameworks in various languages → Familiarity with Containerization Technologies – Docker, Kubernetes etc. → Intermediate level scripting on Bash/Power shell → Exposure to at least one programming language – Python or Java → Familiarity with ReST APIs → Familiarity with Data Interchange formats – JSON, XML, YAML etc. → Experience in setting up web servers and application servers → Experience in security best practices, securing a site at the network/hardware/OS/application level → Good communication skills → Leadership Skills/Experience Skills & Requirements (Good to have) → Certification related to server administration, virtualization or cloud computing will be a bonus → Experience in writing documentation and proposals → Experience in assisting/mentoring other team members Qualification & Experience → Engineering/MCA/BTech in Computer Science/Information Technology → Overall 6 to 12 years experience in systems in roles such as system administrator, system engineer, cloud engineer. 4 years of experience in the area of Cloud & DevOps.
Tivona Global is dedicated to creating cutting-edge solutions that solve complex problems and enhance user experiences. We foster a collaborative and dynamic environment where creativity and technical excellence are highly valued. Join our team and contribute to building the future! We are seeking a talented and motivated Front-end Developer with 3-4 years of experience in React.js and a keen interest in AI. The ideal candidate will be instrumental in designing, developing, and maintaining user-friendly and highly performant web applications. This role requires a strong foundation in modern front-end technologies, an eye for detail, and the ability to translate complex requirements into intuitive user interfaces. Job Responsibilities: Develop and maintain high-quality, responsive, and scalable user interfaces using React.js and its ecosystem. Collaborate closely with product managers, UX/UI designers, and back-end engineers to understand requirements and deliver seamless user experiences. Implement interactive and data-rich dashboards and visualizations, especially for displaying insights from AI/ML models. Integrate front-end applications with RESTful APIs and potentially GraphQL endpoints. Optimize applications for maximum speed and scalability across various devices and browsers. Write clean, well-documented, and testable code, adhering to best practices and coding standards. Participate in code reviews, providing constructive feedback to peers. Troubleshoot and debug issues, ensuring robust and reliable application performance. Stay up-to-date with emerging front-end technologies, AI trends, and industry best practices. Contribute to the architectural design and technical decision-making for front-end systems, with a focus on AI integration. Assist in the deployment and monitoring of front-end applications. Skills & Requirements (Must have): Experience: 3-4 years of professional experience in front-end web development. React.js Expertise: Strong proficiency in React.js, including Hooks, Context API, and component-based architecture. Core Web Technologies: In-depth knowledge of HTML5, CSS3, and modern JavaScript (ES6+). State Management: Experience with state management libraries such as Redux, Zustand, or React Context. Responsive Design: Demonstrated ability to build fully responsive and adaptive user interfaces for various screen sizes. API Integration: Proven experience consuming and integrating with RESTful APIs. Version Control: Proficiency with Git and collaborative development workflows. Testing: Familiarity with front-end testing frameworks (e.g., Jest, React Testing Library). Problem-Solving: Excellent analytical and problem-solving skills with a strong attention to detail. Skills & Requirements (good to have): Data Visualization: Experience with data visualization libraries (e.g., D3.js, Chart.js, Recharts) to represent complex data, particularly AI model outputs. AI Model Integration: Exposure to integrating front-end applications with AI/ML models or APIs (e.g., using TensorFlow.js, or consuming LLM APIs). Cloud Platforms: Familiarity with cloud platforms (e.g., AWS, GCP, Azure) and their AI/ML services. UI/UX Principles: Good understanding of UI/UX principles and best practices. Build Tools: Experience with modern front-end build pipelines and tools (e.g., Webpack, Vite). Academic Qualification and Industry Experience A bachelor's degree in Computer Science, Software Engineering, or a related field. At least 3 years of experience in frontend development How to Apply Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to careers@tivonaglobal.com
We are looking for a Customer Success Manager for our next generation CRM platform. You will be responsible for nurturing relationships with our high value customers, while driving onboarding & product adoption by bringing our best practices, innovations and capabilities to our customers. The Customer Success Manager will deliver technical leadership coupled with a deep understanding of customer support methods to drive greater business value and satisfaction. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in understanding the needs of our customers and help shape the future of customer support. Job Responsibilities: Build trust. Ensure the company keeps its promises to customers, identify and address customer issues immediately and monitor through resolution. Likewise, manage customer expectations and facilitate our activities as agreed. Learn our product at a deep level and help customers do the same. Learn upcoming features, and help customers prepare for them. Understand how our customers define their own success with our product and help them work toward that success. Provide proactive guidance and creative solutions to address customers’ business problems and goals, and to deepen relationships and product usage. Represent the customers’ voice during internal discussions and projects. Be the point of contact for customers and key stakeholders on complex issues. Lead knowledge management across the products and customers. Analyze the customer data to demonstrate how game changing our product is and the value/impact on customer business. Work with product and engineering teams on customer feedback and feature improvements. Skills & Requirements (Must Have): Working knowledge of CRM Applications like Salesforce/JIRA/Zoho/Freshdesk/ZenDesk etc Knowledge of SAAS Applications Experience with delivering technical pitches and providing on-demand training to users. Knowledge of AI/ML, NLP/NLU and database technologies is a plus. Ability to quickly learn, understand, and work with new emerging technologies, methods, and solutions for customer support and success. Qualification & Experience: 6 to 9 years of experience in technical customer-facing roles – customer support, customer success, presales and post sales consulting and technical services. Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
We are looking for Product Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in understanding the needs of our customers and help shape the future of customer support. Your ability to work in a complex web application environment will also make you an ideal candidate. Job Responsibilities: Respond to issues/questions reported through Calls, Chats, Emails Configure, Troubleshoot and Resolve customer issues. Ticket Creation/Validate/Troubleshoot/Escalate/Close within SLA Validate the issue to eliminate false alarms, misunderstanding Probe the customer for more information to have what we need to resolve the issue Educate customers on the new features available in the product Analyze and create an engineering Bug/Feature Request Escalate to next level/engineering team if required Keep the customer updated at regular interval on the case progress Keep respective internal stakeholders informed/looped Monitor case statuses and keep it up to date with information from customer and internal teams Assist with configuring user profiles, permissions, alerts, settings..etc Create KB articles on any gaps, new process Provide daily shift updates on summary of calls/emails/chat Skill Set and Requirement: Good Communication Skills(Written & Verbal) and Interpersonal skills Experience providing Product or Application Support to customers in the US Region Knowledge on any of the CRM Tools like JIRA, Salesforce, Zoho Helpdesk, Zen Desk etc Knowledge on Basic Linux, Networking, Any database or SAAS based Web Applications Strong troubleshooting skills Good knowledge on Customer/tech support processes Ability to work shifts. Qualifications: Must be based out of Chennai and have 1 to 3 years of experience in the area of Technical Support / Product Support or Application Support This is a 24/7 Project and you will required to work in shifts
We are looking for a Technical Support Manager for our next generation CRM platform. You will be responsible for nurturing relationships with our high value customers, while driving onboarding & product adoption by bringing our best practices, innovations and capabilities to our customers. The Technical Support Manager will deliver technical leadership coupled with a deep understanding of customer support methods to drive greater business value and satisfaction. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in understanding the needs of our customers and help shape the future of customer support. Job Responsibilities: Build trust. Ensure the company keeps its promises to customers, identify and address customer issues immediately and monitor through resolution. Likewise, manage customer expectations and facilitate our activities as agreed. Learn our product at a deep level and help customers do the same. Learn upcoming features, and help customers prepare for them. Understand how our customers define their own success with our product and help them work toward that success. Provide proactive guidance and creative solutions to address customers’ business problems and goals, and to deepen relationships and product usage. Represent the customers’ voice during internal discussions and projects. Be the point of contact for customers and key stakeholders on complex issues. Lead knowledge management across the products and customers. Analyze the customer data to demonstrate how game changing our product is and the value/impact on customer business. Work with product and engineering teams on customer feedback and feature improvements. Skills & Requirements (Must Have): Good knowledge of CRM Applications like Salesforce/JIRA/Zoho/Freshdesk/ZenDesk etc Good understanding of Technical Support Process and Metrics Experience in managing a 24 X 7 Technical Support Teams and Processes Knowledge of SAAS Applications Knowledge of AI/ML, NLP/NLU and database technologies is a plus. Ability to quickly learn, understand, and work with new emerging technologies, methods, and solutions for customer support and success. Qualification & Experience: 6 to 9 years of experience in technical customer-facing roles – Technical Support, Customer support, customer success, presales and post sales consulting and technical services. Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
TivonaGlobal Technologies is a Google Cloud Partner based in Chennai, offering services in the area of Cloud Computing, Application and Infrastructure Modernization. The company specializes in the automated deployment and management of application workloads on physical/virtual/cloud resources for greater efficiency and cost savings. Role Description This is a full-time in-office role for a Technical Lead at TivonaGlobal Technologies located in Chennai. The Technical Lead will be responsible for providing technical solutions to complex business problems for a SaaS-based CRM Platform, working closely with clients and development teams to implement solutions, developing high-level architectures and design documentation, and identifying and addressing technical risks and issues. Manage the implementation of technical solutions, provide project management, technical leadership, and guidance to internal teams and clients. Perform data mapping and data integration between diverse systems. This is part of a 24 X 7 Team and would require individuals to work in shifts. Skills & Requirement Extensive knowledge of Solution Architecture and Consulting skills Experience in Software Development and Integration Knowledge on CRM Systems Strong understanding of Business Processes Excellent communication and interpersonal skills Strong problem-solving skills and ability to work under pressure Experience in the areas of Python, Micro Services, JSON, Rest API Design etc. Experience in PostGreSQL Experience with Linux, Cloud Computing, DevOps, and Application Modernization Experience with Google Cloud Platform Experience in Project Management, Knowledge on Customer Support Processes and systems Experience working with enterprise customers and complex technical environments. Academic Qualification and Industry Experience Bachelor's or Master's degree in Computer Science, Information Technology, or related field. At least 7 years of experience in solutions architecture, software development, or any other related field.
We are seeking a Technical Support Manager for our cutting-edge CRM platform. In this role, you will be tasked with cultivating relationships with our esteemed clients, facilitating onboarding processes, and driving product adoption by leveraging our best practices, innovations, and capabilities to enhance customer satisfaction. As the Technical Support Manager, you will provide technical expertise along with a comprehensive understanding of customer support methodologies to enhance business value and customer contentment. Our dedicated teams are committed to demonstrating the advantages of our technology to our clients. By joining our team, you will have a pivotal role in comprehending customer requirements and influencing the direction of customer support. Responsibilities: - Foster trust by ensuring the company upholds commitments to clients, promptly address and resolve customer issues, manage expectations, and coordinate activities as agreed upon. - Develop an in-depth understanding of our product and assist customers in doing the same, including upcoming features. - Identify how customers define success with our product and aid them in achieving their objectives. - Offer proactive guidance and innovative solutions to tackle customer business challenges, strengthen relationships, and enhance product usage. - Advocate for customer needs in internal discussions and projects. - Serve as the primary contact for customers and key stakeholders regarding complex issues. - Lead knowledge sharing initiatives across products and clients. - Utilize customer data to illustrate the transformative impact of our product and its value on customer businesses. - Collaborate with product and engineering teams on customer feedback and feature enhancements. Skills & Requirements (Must Have): - Proficiency in CRM Applications such as Salesforce, JIRA, Zoho, Freshdesk, ZenDesk, etc. - Thorough understanding of Technical Support Processes and Metrics. - Experience in overseeing 24 X 7 Technical Support Teams and Processes. - Familiarity with SAAS Applications. - Knowledge of AI/ML, NLP/NLU, and database technologies is advantageous. - Ability to swiftly grasp and work with emerging technologies, methodologies, and solutions for customer support and success. Qualification & Experience: - 6 to 9 years of experience in technical customer-facing roles encompassing Technical Support, Customer support, customer success, presales, post-sales consulting, and technical services. - Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.,