ConvergeOne

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview Summary The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic. This position primarily focuses on solving business challenges for the ConvergeOne’s customers with Outcome Based solutions that includes strategic products and services. The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs. The Solutions Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the solution design during the lifecycle of the sale. Additionally, this position is able to explain, position and justify costs related to ConvergeOne’s solutions. Qualifications Required Qualifications (Specific to domain expertise) 5-8 years in Collaboration and Customer Experience Broad and general knowledge of Collaboration, Customer Experience and Infrastructure Strong expertise in Cisco Collab, Avaya Collab, Microsoft and other Collaboration/Customer Experience solutions Subject matter expertise related to SIP and Cloud based Services and architectures Must have a good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, firewall traversals and VoIP Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc. Required Qualifications Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint Excellent presentation skills Exceptional customer facing skills Excellent verbal and written communication skills Excellent relationship and collaboration skills Certifications or equivalent experience in area of focus Ability to work independently with minimal direction resulting in an accurate solution architecture for the client Able to manage multiple simultaneous work assignments Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology Accustomed to working in virtual office environment Responsibilities Essential Functions Serves as the subject matter expert in key areas with a broader background in technical solutions Select 1-2 areas a major and then others a minor: 5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance) Cisco Genesys Avaya Microsoft Analyzes customer needs, issues and interests to formulate a strategy that will achieve business objectives Provides solution consulting, technical design and sales support for account opportunities Provides live demonstrations for customers and sales teams Develops and maintains technical competency and related certifications for all core products and solutions areas Provides Customer facing presentations to customers, users groups, and conferences as required Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge Provides timely and accurate deliverables to customers including statements of work and product designs Provides ownership of Technical Solution Deliverables. These could include: Participating in Discovery and Documentation of Business Requirements Coordinating with other technical resources for Bill of Materials, 3rd Party Quotes and SOW, Services, Infrastructure Requirements Owning Statement of Work Language Gathering from other resources and Assembly of SOW Participating in Solution/Delivery Assurance and Services Handoff Meetings Prepares technical designs using manufacturer design tools for product area of focus Ensures productive relationships with manufacturer technical peers Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview Summary Maintain and support the organization’s critical business applications through best practices, under the direction and technical oversight of the Senior Applications System Administrator. The Applications System Administrator will be responsible for configuration, issue resolution, and day-to-day administration of one or several applications including ConnectWise, Microsoft CRM, and Ivanti in addition to other existing or future applications as needed. Qualifications Required Qualifications Bachelor's degree in IT or related field is preferred, Associates degree is required Prior experience of application system administration strongly preferred Working knowledge of one or more of the following applications (preferred) or other comparable applications: Connectwise (PSA), Microsoft CRM (CRM), Ivanti (ITSM) Working knowledge of how the applications are used by business groups Proficient in Microsoft Office is required Excellent verbal and written communications skills are a must Responsibilities Essential Functions Works under the direction and technical oversight of a Senior Application Administrator to administer software applications including setup and configuration of new application functionality and users Works with the Applications Support Team to troubleshoot and resolve application issues for business users Performs routine maintenance practices related to application/system administration Follows defined SDLC and change management process as applicable to application configuration activity Collaborates as part of cross-functional teams with other IT team members following the Agile Scrum methodology Contributes to test definition and testing of new functionality including regression testing Estimates and completes work in accordance with project timelines and milestones using appropriate tools Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview Summary The Business Analyst’s role is to analyze, specify and validate the business needs of the organizations. In this role, the BA will plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Analyst is also responsible for supporting the development process, and ensuring that project deliverables are met according to specifications. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments. Qualifications Required Qualifications College diploma or university degree in software engineering, computer science, or business administration or equivalent work experience 5 or more years in business analyst experience (Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development) Ability to create systematic and consistent requirements specifications in both technical and user-friendly language 2 years direct experience in the creation of test scripts and the execution of testing such as Smoke, String, Unit, Load, System, QA, UAT, PIV, Regression or others Strong knowledge of testing best practices and methodologies Experience with testing web and desktop applications Proven data analysis, data verification, and problem-solving abilities Excellent PC skills and technical fluency Familiarity with software and database development and network architecture Experience with formal project management methodologies Exemplary attention to detail D esired/Preferred Qualifications Experience with core software applications, including MS CRM, Sharepoint, MS GP, SQL Server 2005 and above Experience in overseeing the design, development, testing and implementation of software solutions, systems, or products Experience importing data for use in report software, spreadsheets, graphs, and flow charts Experience creating project charters, process diagrams, functional specifications, report layouts, training materials, use cases, and system text scripts Excellent written and oral communication skills Excellent listening, presentation, and interpersonal skills Ability to communicate ideas in both technical and user-friendly language Able to prioritize and execute tasks in a high-pressure environment Ability to be self-motivating and work independently Experience working in a team-oriented, collaborative environment Responsibilities Essential Functions Meets with executive leadership, decision makers, business owners, technical owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues Collaborates with project managers and project sponsors to determine project scope and vision Identifies project stakeholders and establish roles and responsibilities (process owners, change champions, etc.) Conducts interviews and product analysis to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods Develops and utilizes standard templates to accurately and concisely write requirement specifications Translates conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team Develops prototypes of interfaces and attributes based on findings Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards Identifies and establishes scope and parameters of requirements analysis in order to define impact, outcome criteria, and measure-taking actions Works with stakeholders and project team to prioritize collected requirements Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team Develops and conducts peer reviews to ensure that requirement specifications are correctly interpreted Manages and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary Communicates changes, enhancements, and modifications – verbally or through written documentation project managers, sponsors, and other stakeholders so that issues and solutions are understood Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes Assists in conducting research on software and hardware products to justify recommendations and to support purchasing efforts Establishes practices and procedures that work towards the continuous improvement of the requirements process Provides guidance and/or instruction to junior staff members Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview Summary ConvergeOne is seeking an energetic and experienced Customer Success Manager (CSM) to join the highly-strategic Lifecycle Services team focused on delivering best-in-class adoption services to help clients’ adopt their Cisco software solutions. The CSM owns delivery of ConvergeOne’s Adoption Services intended to increase product awareness, mitigate adoption barriers, and drive overall product consumption of Cisco software solutions. Additionally, the CSM is responsible for identifying expansion opportunities. As the clients’ trusted advisor, the CSM plays a key role in working with clients’ key stakeholders and developing an adoption success plan designed to accelerate their time to value realization. Qualifications Required Qualifications 5+ years in a consultative customer-facing role Strategic thinker, account management, and strong commitment to customer success Proven team player and willingness to work closely with cross-functional partners Comfortable working in a fast paced, dynamic environment to meet evolving business requirements – a self-starter Highly knowledgeable of technology industry trends and strategies Ability to communicate (orally and written) clearly and effectively Superior coordination and conflict resolution skills Strong analytical, interpersonal and relationship building skills Strong sense of urgency and commitment to get the job done Strong work ethic and personal drive to excel Exceptional organizational skills and attention to detail Ability to use (and learn new) complex systems, technologies, and applications Desired/Preferred Qualifications Education or equivalent experience: 4-year higher education degree Minimum 5 years of experience in the technology industry Familiarity with Cisco software solutions Responsibilities Essential Functions Owns the complete adoption lifecycle Collaborates with Client sponsor to identify key stakeholders, super users, and change champions Develops and maintains cross-functional relationships with Cisco and other internal crucial stakeholders Conducts a series of adoption workshops to understand and document Client’s desired business outcomes, use cases, personas, and priorities Executes and delivers insights on customer success metrics so you are constantly demonstrating value Works with lines of business and key stakeholders to understand adoption barriers and impacted business processes while creating a mitigation and communication plan to achieve successful outcomes Works cross-functionally with supporting teams such as Managed Services, PMO, and Service Delivery to drive continuous improvement and an excellent customer experience Delivers Quarterly Success Reviews Understand customer's objectives and how they translate to outcomes Coordinates a Client communication plan and works with Change Champion(s) on delivery Maintains ownership of all components of the Adoption Success Plan Strives to continually drive faster “time to value” and improve overall experience for our customers Additional Specific Duties and Responsibilities Participates actively in all team meetings, trainings, and workshops Works with National Account Managers on cross-sell and up-sell opportunities Provides Customer reports (monthly/quarterly) per the standard set forth by contract requirement Additional Information C1 BENEFITS 401(k) Plan (35% match per dollar up to 10%) Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option) HSA + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision FSA Plans Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Long Term Disability Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Health Advocate Volunteer Time Off #LI- Remote Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Pay Range $90,000 - $130,000 Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay. Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview Summary The Advanced Diagnostics Engineer (ADE) has the responsibility to serve as an escalation point to assist the ConvergeOne Customer Success Center (CSC) engineers with managing, troubleshooting and supporting issues for ConvergeOne’s maintenance and managed services customer base. The ADE position will be expected to develop and provide mentoring and training for the CSC engineering group. This position will require attainment of expert level certifications related to their area of expertise (including but not limited to AVAYA ACE (equivalent), Cisco CCNA, and VMWare DCV). Qualifications Required Qualifications Bachelor’s degree in Computer Information Systems, Accounting, or Business; candidates may have a high school diploma with 5 years of experience in supporting the AVAYA product lines in a telecommunication environment or telecommunication organization 7+ years experience with advanced troubleshooting on one or more Enterprise level AVAYA communications products Experience in VOIP technologies, (to include, but not limited to, SIP, H.323, virtualization and AVAYA products) and be able to systematically troubleshoot issues in a complex, enterprise level VOIP environment Strong analytical, interpersonal and relationship building skills Strong work ethic and personal drive to excel Exceptional organizational skills and attention to detail Knowledge and exposure to Six Sigma, ITIL, CMM, Baldridge, Lean, or other best practice frameworks Ability to analyze complex information system data Ability to use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task Must possess excellent oral and written communication skills in English Proficient in MS Office applications (Word, Excel, and PowerPoint) Desired/Preferred Qualifications VMWare DCV Comptia Linux+ AVAYA ACE (or equivalent) CCNA Voice Responsibilities Essential Functions Manages assigned trouble incidents to resolution Possesses expert skills in VOIP related technologies, (to include, but not limited to, SIP, H.323, virtualization and AVAYA products) to be able to systematically troubleshoot issues in a complex, enterprise level environment Provides mentoring assistance to engineers with troubleshooting issues and development of root cause analyses related to customer issues within areas of expertise Assists and trains on installation of upgrades and patches, and recovery from backups, if required, within areas of expertise Assists engineers on configuration and review of packet capture, (such as Wireshark), to analyze network level voice issues Advises on escalations to manufacturers and resolution of those escalations to closure Develops knowledgebase articles and information to assist in best practices within areas of expertise Develops and performs “HowTo” training sessions for other engineers Provides solutions to a diverse range of complex problems Builds and maintains the corporate customer service relationship Provides leadership to client and the MSSC, and consistently exceed client expectations Manages positive customer satisfaction levels Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview Summary The MuleSoft Developer plays an important role in the support and development of the modernization and ongoing innovation of ConvergeOne applications supported by the IT Team. The MuleSoft Developer’s role is to help plan, design, develop, launch, and maintain the systems and solutions in support of core organizational functions. This will include helping resolve performance issues and support tickets, identifying and recommending solutions to remediate chronic issues and poor performing software, identify ways to improve productivity, and helping to implement best practices related to software development, including coding standards, integration, and security best practices. Responsibilities Essential Functions Engages with teams to understand business scope Implements Mule recommended best practices and solution, meeting the acceptance criteria Analyzes and mitigates bugs and issues as needed to support a successful project & maintenance Develops with event driven approaches (AnyPoint MQ, VM Queues, JMS, etc.) Conducts reviews of developed Mule code during Review sessions and PRs Creates and maintains documentation of software development processes and procedures Develops Munit automated tests with each API to meet team test coverage standards Participates and proposes appropriate MuleSoft API design models for requirements Provides estimates on API design models in support of team development and sprint Provides on-call and after hours support for production systems Maintains up-to-date Azure DevOps status during sprints Creates appropriate RAML and Mock sets for use and visibility in Mule Exchange Follows standards and practices in GIT repository use for Mule Code Works independently and delivers on agreed upon timelines Completes role specific training, certifications, or attend industry events as assigned by the manager on an annual basis Maintains a broad and thorough understanding of current software development techniques, methodologies, tools, and technologies

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview The SharePoint Developer will both support the day to day Developer/Administrator functions of the SharePoint environment and development of solutions to support the growing business needs of the enterprise. This individual will apply proven communication skills and problem-solving skills, collaborate with various teams within the business, and demonstrate a knowledge and understanding of best practices within the application and enterprise environment. Qualifications Bachelor’s degree or equivalent work experience in IT or related field 4 or more years’ experience in SharePoint support Proven experience with Microsoft SharePoint 2013 Enterprise Edition 2 or more years’ experience with MS Visual Studio 2010 or higher 2or more years’ experience with MS SQL Server 2008 R2 or higher Proficient in Microsoft Office, and capacity to integrate with SharePoint Excellent verbal and written communication skills Knowledge and understanding of Active Directory, SharePoint security, and software and web development languages Desired/Preferred Qualifications Understanding of the enterprise’s organizational structure Understanding of disaster recovery and business continuity procedures User experience and design experience is preferred, especially work with JavaScript, CSS, HTML, and responsive design Experience communicating with multiple business units Responsibilities Gathers requirements and document functional and technical design requirements related to all SharePoint Projects Plans, developments, and tracks action plans for SharePoint improvements and enhancements, including improvements to branded sites Supports and trains end users with access and use issues Configures and deploys out-of-box SharePoint standard apps, custom lists, document and content types, workflows Creates, archives and reports on sites and usage within the web applications Integrates and redevelops existing processes into SharePoint to improve organizational efficiency Reports SOC2 related information to the Change Management Team Develops projects as assigned Plans and monitors, including recommends implementing policies and procedures to successfully maintain the security and viability of SharePoint content and artifacts Supports and knowledge transfer of CONNECT branding to Site and Content Owners Supports and knowledge transfer of SharePoint architecture and administration to other IT Business Applications Team Members Documents web application and site collection organization and site hierarchy Collaborates with other developers, as required, for software integration Executes maintenance and content scripts in PowerShell Assists SharePoint Architect with disaster recovery, availability, and/or system recovery plans and testing Collaborates with SharePoint Architect on server health, farm administration, and other deployment of custom solutions to support the enterprise Performs other duties as predicated by company needs Additional Specific Duties and Responsibilities On an annual basis the SharePoint Developer will complete role specific training, certifications, or attend industry events as assigned by the manager

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview Summary The Operations Manager is responsible for supporting the governance and business operations of the C1 Services Organization. Includes oversight of Services Practices, Delivery, Finance, and Talent Management. Direct responsibility for governance, business planning and Practice Reporting. Works collaboratively with the Shared Services teams and the Sales teams to achieve C1 goals and objectives. Qualifications Required Qualifications 5+ years in Services, Operations and/or Business Operations Leadership Strong experience in designing and deploying metrics, KPIs and performance measures Experience in developing and implementing annual operational plans across portfolio and services teams Strong analytical capabilities Experience with services and infrastructure solutions (data center, cloud, enterprise networking, applications solutions and security) Strong presentation, oral and written communication skills Demonstrated success working in a team environment Desired/Preferred Qualifications Ability to work across diverse functions and organization Responsibilities Essential Functions Drives Services business operations including initiatives to govern professional services, managed services and practices, integration with regions, workforce planning, and productivity initiatives Develops and drives efficient governance process including financial and workforce performance, leading practice reviews with regional input, onboarding and contracting Drives operational performance in leadership team to ensuring effective budget setting and achievement including governance to monitor, track, and report on key initiatives. Leads governance of financial performance including initiatives to achieve operating plan Manages financial governance through the development and execution of the operating plan, sales and financial taxonomy, offering roadmap development, partner collaboration and communication process including approval of investments (workforce, assets, third party services) to ensure alignment to operating plan Collaborates with and support key C1 functions accomplish the role and ensure success of other key functions including, sales enablement, practice leaders, operations Exhibits leadership presence, natural team builder, mentorship and strategic thinking with execution bias Supports Services leadership in leading or facilitating initiatives to achieve business objectives (e.g., Portfolio business planning, Driving Forward, and other white space initiatives with Field and Services teams) Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview Summary The Solutions Consultant is responsible for designing Genesys solutions and overseeing the implementation of that design. The primary objective of this role is to understand customer objectives and requirements and design solutions that meet those objectives and requirements based on knowledge of the Customer and the Genesys platform. The Solution Consultant is responsible for gathering, analyzing, and clarifying customer requirements and then creating a design, including detailed documentation, to meet those requirements in addition to consulting with customers on best practices. Qualifications Required Qualifications Intermediate knowledge of contact center software solutions Intermediate understanding of contact center metrics Experience working in and/or designing a contact center Proficient in all Microsoft Office products, including Outlook, Word, Excel, PowerPoint, Visio, and SharePoint Desired/Preferred Qualifications 2-Year College degree in data networking or equivalent industry experience Interaction Center Certified Engineer (ICCE), Genesys Certified Associate (GCA), and/or Genesys Certified Professional (GCP), Interaction Dialer Certified Engineer (ICDE), Interaction Center Handler Developer (ICHD), Interaction Optimizer Certified Administrator (IOCA) certifications ACA, ACS, CCNA, CCNP, CCIE and other manufacturer certifications are desirable, but not required Responsibilities Essential Functions Provides design services on new and/or existing customer projects Performs audits of Client’s current contact center environment Conducts Discovery and Capability sessions with Clients and collaborates with them to understand their mission, environment, and brand Consults with Client regarding best practices and options within the proposed solution platform Assists Clients with design for the new system, including collecting and documenting information for users, workgroups, and call flow configuration Collaborates with the ConvergeOne Engineer prior to and during the Configuration phase Provides cutover/go-live support and assists in troubleshooting efforts Participates in Client and internal project meetings as related to designing, testing, and training phases; schedules meetings, creates agendas and presentations Consults with Client regarding agent scorecards and customer surveys Provides consulting on solution optimization and roadmaps to solve customer problems and achieve customer solution objectives. Assists and supports Project Managers in project planning and facilitating Client’s understanding of their project responsibilities, requirements, tasks, and action items Develops, updates, and maintains implementation deliverables, work products and other documentation Participates in internal projects that enhance the quality and/or efficiency of company implementation and/or support services Assumes Application Consultant role on projects as needed o Prepares and conducts Quality Assurance Testing (QAT) and prepares Client for User Acceptance Testing (UAT) phase o Coordinates the Training phase, to include training material development, scheduling of training sessions, and training room requirements o Conducts Train the Trainer and/or End-User training, including client applications and voicemail

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview The Senior Account Service Manager is responsible for managing a team of associates responsible for tracking, diagnosing and resolving incidents reported by maintenance and managed service customers. This is accomplished by understanding and adhering to processes and procedures of the MSSC to ensure timely and consistent results for the customer base. The Senior Account Service Manager is also responsible for driving best practice process and procedure concerning their practice across the MSSC shiftteams ensuring that practice issues are handled consistently across all shifts in the MSSC. Qualifications Bachelor's degree in Computer Information Systems, Accounting, or Business; candidates may have a high school diploma with 5 years’ experience in customer relationship management with experience in the AVAYA product line in a telecommunication environment or telecommunication organization Minimum of 10 years of supervisory experience Exceptional, definable leadership experience with proven results Demonstrated ability to lead complex project teams to deliver results Superior negotiation, coordination, and conflict resolution skills Strong analytical, interpersonal, and relationship building skills Strong work ethic and personal drive to excel Exceptional organizational skills and attention to detail Knowledge and exposure to Six Sigma, ITIL, CMM, Baldridge, Lean, or other best practice frameworks Ability to analyze complex information system data Ability to use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task Must possess excellent oral and written communication skills in English Proficient in MS Office applications (Word, Excel, and PowerPoint) Excellent project management skills, facilitation skills, influencing and negotiation skills Responsibilities Coaches and develops technical resources Acts as an escalation point and takes ownership to resolve client issues Creates, recommends and enforces best practice processes that enhance the services delivered to the client or to internal resources Monitors ticket activity to ensure that client issues are resolved expeditiously Monitors the overall performance of the team by utilizing tools such as CMS, alert team boards, daily status reports, etc. Monitors quality of tickets and calls Communicates "red hot" items to management

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview The Network Engineer III position provides IT infrastructure engineering for Network and infrastructure upgrades, changes, troubleshooting, relocation and migrations specializing in advanced Cisco solutions. Qualifications Required Qualifications Must have extensive knowledge of high performance data center solutions, network infrastructure LAN/WAN, network security, and enterprise wireless infrastructures Expert knowledge of Cisco Routers (ISR GEN1/2), Switches (including NEXUS and Catalyst Line), Security Appliance is a strong plus (ASA, ISE, IPS, Prime MARS, NAC). Expert knowledge of WAN Circuits, MPLS, EIGRP, OSPF, BGP, RIP, FR/ATM, ACLs, TCP/IP, IPX Extensive experience designing, implementing, and troubleshooting VLANs using CISCO equipment, to include intimate knowledge of Spanning Tree Protocol, VLAN Trunking Protocol, inter-VLAN routing, IPV6 and trunking with ISL and 802.1q Strong knowledge of VPN IPSec/SSL solutions and hands-on deployment experience Knowledge of Load Balancing for Web systems and e-commerce uses In-depth knowledge of Cisco IOS, NXOS and other technical configurations Experience with monitoring, alerting and management tools such as: Ethereal, Solarwinds, Orion Network Monitor, hp OpenView Hands on experience with wired/wireless ISE deployments, ASA, Firepower, AMP, Prime Infrastructure, Security posture assessment, and Security Policy generation is a strong plus Nexus experience: 9K, 7K, 5K, 2K, 1K Cisco Experience (4507s-vss, 3750s, 2960s, MPLS, VPLS, PSTN, LAN Strong customer facing skills Ability to work under pressure Experience with F5 a plus Cisco Certified Systems Engineer (CCIE) in any discipline Desired /Preferred Qualifications Cisco Certified Systems Engineer (CCIE) 10+ years hands on experience in WAN/LAN technologies Responsibilities Deploys, migrates, and documents post-sales engagement with customers based on ConvergeOne best practices Collaborates with world class network integrators Assists in the delivery of support and services to customer’s expectations as proposed Participates in the design, implementation and administration of Cisco infrastructure and related solutions Troubleshoots high end issues with networking, security and wireless infrastructures Assists in determining specific customer network requirements Assists in developing specific network, security and wireless solutions Assists in developing detailed implementation plans Conducts architecture chalk talks and design concepts Facilitates and conducts product demonstrations, webinars and presentations to customers Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview The Network Engineer II’s role is to ensure the stability and integrity of data and voice networks. This is achieved by planning, designing, and implementing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion, and provide end user training where required. Qualifications Required Qualifications BS/BAs degree in IT or related field (Industry experience may be considered in lieu of degree) At least 5 years of experience in similar role Network focused industry certifications Certifications in Juniper, Cisco, Microsoft, or equivalent Proven experience with network capacity planning, network security principles, and general network management best practices Network monitoring tools such as Solarwinds, Paessler, or Splunk Disaster Recovery planning/testing Expert level knowledge of Layer 2 and Layer 3 devices High-level knowledge of QoS, MPLS, Ethernet, VLAN’s, routing protocols Previous experience supporting a multi-site, interconnected network environment with 500+ employees Excellent hardware troubleshooting experience Strong interpersonal, written, and oral communication skills Ability to present ideas in user-friendly language Highly self-motivated and directed, with keen attention to detail Proven analytical and problem-solving abilities Able to effectively prioritize tasks in a high-pressure environment Strong customer service orientation Experience working in a team-oriented, collaborative environment Desired /Preferred Qualifications Technical certifications are preferred, specifics are dependent on team placement Unified Communications/VoIP/SIP experience Juniper Networks / Extreme experience Aruba / Meru Wireless experience Previous Avaya experience Responsibilities Designs and deploys company LANs, WANs including routers, switches, firewalls, VPN concentrators, wireless, and other hardware Configures networks to ensure efficient and reliable operation for fulfilling business objectives and processes. Monitors network performance and troubleshoot problem areas as needed Creates and maintains documentation as it relates to network configuration, network mapping, processes, and service records Monitors ticketing queue, responds to incidents in a timely manner, documents solution Ensures network connectivity of all servers, workstations, and other network appliances Develops, implements, and maintains policies, procedures, and associated training plans for network administration, usage, and disaster recovery Conducts research on network products, services, protocols, and standards to remain abreast of developments in the networking industry Manages all network security solutions in accordance to industry best practices Provides guidance to junior members of the team Participates in after hours, on-call rotation as needed Notifies end users of planned network outages / maintenance, work with providers to understand impact and timeline of provider outages Provides backup coverage for other functions including systems administration, virtualization, storage, and telephony Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview Summary The C1 AI Center of Excellence team seeks a highly motivated, creative and passionate Generative AI Engineer to join our growing team. In this role, you will work with the management team within the C1 AI COE. In this role, you will play a vital part in building, designing, managing and tuning our fully managed generative AI platform, C1 Elly, while also providing critical support during US business hours. In this role, you will be at the forefront of innovation, designing, building, and deploying advanced AI models that power intelligent and engaging interactions. Qualifications Qualifications: Essential: Bachelor’s degree in computer science, Engineering, or a related field 3+ years of experience in Generative AI and Machine Learning Strong programming skills in Python Experience with LLMs, LangChain, Hugging Face, and cloud-based AI platforms (e.g., Azure AI Studio, Vertex AI) Proven experience (At least 3+ Years) building and maintaining conversational AI/ generative AI bots. Expertise in NLP techniques, including text generation, summarization, and sentiment analysis Strong background in machine learning and deep learning algorithms Proficiency in Python, TensorFlow, and PyTorch for developing AI models Strong understanding of natural language processing (NLP) and conversational AI and generative AI design principles. Experience with cloud platforms like GCP (preferred) Familiarity with US English grammar, idioms, and syntax Experience with API development and integration Excellent communication, design and problem-solving skills. Ability to work independently and manage multiple projects simultaneously. Passion for building bots using Conversational AI and Generative AI Desirable: Experience with Flow based designers like Flowise, Langflow etc., Understanding of Generative AI and Conversational AI Experience with providing support during US business hours. If you are a creative thinker with a passion for AI and a desire to make a real impact on the future of customer and employee experiences, we encourage you to apply! Responsibilities Responsibilities: Generative AI Engineering: Model Development & Deployment: Design, build, and deploy AI models using LLMs (Llama 2, OpenAI), LangChain, Hugging Face. Leverage RAG techniques to enhance chatbot interactions and data-driven decisions. AI Technique Innovation: Develop and implement new generative AI techniques to improve C1 Elly's capabilities. Data Processing: Extract, clean, and process large datasets for training and evaluating generative AI models. Model Training & Evaluation: Train and fine-tune LLMs for specific tasks using prompt engineering and reinforcement learning. Evaluate model performance and refine models based on results. System Integration: Integrate AI models with existing systems, including databases. Design and build APIs (e.g., using FastAPI) for seamless integration with applications and services. Technology Research: Research and evaluate emerging generative AI technologies and their potential applications within C1 Elly. Troubleshooting & Optimization: Troubleshoot and resolve issues related to generative AI models. Optimize existing models for efficiency, accuracy, and performance. Cross-Functional Collaboration: Collaborate with teams to conceptualize, design, test, and deploy AI projects that drive innovation and integrate generative AI models into C1 Elly's workflow. Documentation: Create and maintain documentation for generative AI models and their applications. Communication: Communicate complex technical concepts to non-technical stakeholders. Bot Building & Maintenance: Conversational Flow Development: Develop and maintain conversational flows for C1 Elly, ensuring optimal user experience and efficiency. User Story Implementation: Collaborate with product and design teams to translate user stories and requirements into actionable bot logic. Prompt Implementation & Optimization: Implement and optimize Elly Flow Prompts and Elly Control Prompts, leveraging NLP and conversational design principles. Technology Awareness: Stay up-to-date on advancements in Conversational AI, generative AI, and bot building technologies. Prompt Optimization & Support: US B usiness hours Support: Act as a primary escalation point for US business hours tickets related to Elly Flow and Control Prompt adjustments. Interaction Analysis: Analyze user interactions to identify areas for prompt optimization and improvement. Issue Resolution: Collaborate with internal stakeholders to resolve prompt-related issues and ensure efficient workflow. Documentation and Training: Documentation Creation: Create and maintain detailed documentation of Elly Flow and Control Prompts, including best practices and troubleshooting guides. Internal Training: Train internal teams on using and maintaining Elly's conversational flows and prompt system.

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview The Application Developer will be responsible for coding, testing and analyzing application software, support existing business systems applications, as well as consulting with business analysts to identify business needs and appropriate technical solutions for our customers. This opportunity is supporting the Interactive Intelligence Practice at C1 which is a fast paced, high energy and high growth business segment that is looking for people who are not afraid to get involved in the technical details of projects. The position requires the design, coding, engineering, documentation and testing of software projects. Duties will include development in many of the follow technologies: C#, MVC, WCF and WebAPI Services. Qualifications Required Qualifications 5+ years of experience developing enterprise level applications and integrations In-depth knowledge MS .Net Framework 3.5 and above Knowledge of software design principles and patterns Advanced technical writing skills required Additional experience should include Windows desktop and server application development (such as Excel, Visio, SQL Server, and IIS) Knowledge of MVC development Solid interpersonal skills Ability to communicate clearly in written and verbal form Exceptional problem solving abilities Knowledge of web technologies (HTML, Javascript, SOAP/REST, XML/JSON, etc.) Desired /Preferred Qualifications Knowledge of TFS preferred Crystal reports and SQL SSRS experience preferred VoIP and telephony experience a plus Interactive Intelligence certifications in handlers and ICELib is preferred Responsibilities Participates in requirements gathering sessions with customers Works with Business System Analysts, Testers, and Product Owners to create and refine stories Creates technical documentation including scopes of work, functional requirements, and other Design and Support documentation Codes projects using existing code standards and conventions Provides input to assist in overall team process improvement and product design stability Tracks issues and resolutions in relation to the development effort Communicates and documents project statuses to management Understands Waterfall and Agile delivery methodologies Ensures that all code retains logical stability, reliability, confidentiality, and integrity of client systems is in accordance with client policies and procedures Writes and maintains Unit Tests and assist with the creation and maintenance of automated testing

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview Summary The Data Center Engineer III implements Data Center solutions projects based on Cisco, VMware and other major DC technologies. Assignments include consulting, implementing, documenting, migrating datacenter solutions and leading other Data Center engineers. Qualifications Required Qualifications BS/BAs degree in IT or related field (Industry experience may be considered in lieu of degree) Minimum of 5-10 years of documented corporate IT experience in Datacenter solutions is required Candidate must also have excellent communication, interpersonal, troubleshooting and customer service skills Additionally the candidate must thrive in a fast-paced environment and balance multiple projects at once Solid Experience in VMware product suite (ESXi, vCenter, VDI, and vRealize) include deployments, administration and troubleshoot) Solid Experience in major Storage platforms (EMC, NetApp, Pure) including deployments, administration and troubleshoot. Solid Experience in major Compute platforms (Cisco UCS, HP, Dell) including deployments, administration and troubleshoot. Current CCNP or VCAP (Deploy) certification Strong skills in Data Center networking with extensive experience around either Nexus, ACI, NSX or other major DC Networking platforms. Desired/Preferred Qualifications VMware NSX experience is a plus Cisco ACI experience is a plus AWS experience and certification is a plus Storage networking (MDS, Brocade) experience is a plus Python, Powershell and other scripting experience a plus CliQr, vRA or UCSD experience a plus IT Consulting/ VAR experience a plus Responsibilities Essential Functions Works with customers and Data Center Solutions architects in planning and designing highly successful Data Center environments Works with customers to align technology to their business opportunities and needs in context of their Data Center strategy Assists in delivering consulting engagements, working with distributed sales teams along with deployment team members Demonstrates command of the Data Center technologies and other ecosystem solutions Masters a deep technical knowledge and possesses the communication skills and organizational agility to guide customers through Data Center integration projects, and must also be able to perform the hands-on technical solution design work independently Utilizes knowledge of architectural design and documentation Stays current with Data Center technologies (compute, storage, Data Center switching and Virtualization) Stays current with Data Center manufacturers’ programs and promotions Demonstrates customer facing and presentation skills Delivers high-level design documentation Documents business, information, application and technology aspects of approach Leads complex large projects Additional Specific Duties and Responsibilities Travels to customer locations, conferences, meetings and events as needed Excellent verbal / written communication skills Ability to work extended hours as needed for critical functions

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview Summary The NetSuite Developer plays an important role in the support and development of the Converge-One applications, supported by the IT team. The NetSuite Developer’s role is to help plan, design, develop, launch, and maintain the systems and solutions in support of core organizational functions. This will include helping resolve performance issues and support tickets, identifying and recommending solutions to remediate chronic issues and poor performing software, identify ways to improve productivity, and helping to implement best practices related to software development, including coding standards, integration and security best practices. Qualifications Required Qualifications Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience 5+ years of NetSuite Developer experience Advanced knowledge of SuiteScript capabilities Experience with custom records, custom fields and workflow NetSuite Certifications (Financial User, Foundations, Administrator, ERP) Prior experience in connecting pre-built integrations and in developing custom API-based integrations between systems Experience with several complex ERP implementations Ability to simplify complex concepts into streamlined solutions that are scalable Experience guiding or managing integration dependencies to the ERP Advanced Revenue Management experience; ARM implementation experience strongly preferred Knowledge of ASC 606/IFRS 15 Complex billing environments, extensive Order to Cash experience SQL Knowledge and expertise in saved search Advanced Excel skills, (Vlookups, pivot tables, etc.) Excellent communication skills, both written and verbal Extensive Accounting/Finance experience Fast learner, easily trained Self-motivated, self-starter Excellent analytical and problem-solving skills Strong verbal and written communication skills Desired/Preferred Qualifications Experience in Agile development Experience with CRM, ITSM, and SharePoint Experience with Celigo helpful Demonstrated knowledge and experience of software engineering principles, methodologies, and procedures Responsibilities Essential Functions Partners with the necessary teams to fully understand business scope and implement sustainable, cost effective solutions, adhering to the company’s strategic direction and standards Works with external and internal partners to ensure coding best practices and development principles are followed Works on internal development projects during code design, development, optimization, deployment and ongoing maintenance Partners with business liaisons and engineers to translate business requirements into technical requirements Creates process flowcharts, diagrams, and other related documentation Participates in the design process of new features and enhancements to existing software Maintains a broad and thorough understanding of current software development techniques, methodologies, tools, and technologies Proposes, implements feasible solutions or processes to improve the efficiency and effectiveness of applications Diagnoses and solves technical problems related to project implementation and ongoing maintenance Works independently or in a team situation to deliver on agreed upon timelines Analyzes end-user needs and designs, tests, and develops software to satisfy demand Demonstrates knowledge of test driven development as well as unit test and test harness designs. Writes code with a clear concept of object Oriented designs. Diagnoses issues, evaluates and recommends the best resolution plan and executing against that plan Provides database integrations/data migrations between applications Completes role specific training, certifications, or attend industry events as assigned by the manager on an annual basis Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview Summary The Manager, Software Release Management is responsible for managing a team of technical associates responsible for reporting and implementing software updates for managed service customers. This is accomplished by understanding and adhering to processes and procedures of the functional area to ensure timely and consistent results for the customer base. Qualifications Required Qualifications Bachelor's degree (Master’s preferred) in Computer Science, Information Technology, or Management; candidates may have a high school diploma with 5 years’ experience in customer relationship management, along with 5+ years of experience in the Avaya, Cisco, Microsoft, and/or VMware product line in a telecommunication environment/organization Exceptional, definable leadership experience with proven results Prior strong technical experience working in a technical role within a managed services organization Demonstrated ability to lead complex project teams to deliver results Superior negotiation, coordination, and conflict resolution skills Strong analytical, interpersonal, and relationship building skills Strong work ethic and personal drive to excel Exceptional organizational skills and attention to detail Knowledge and exposure to Six Sigma, ITIL, CMM, Baldridge, Lean, or other best practice frameworks Ability to analyze complex information system data Ability to use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task Must possess excellent oral and written communication skills in English Proficient in Microsoft applications (Excel, OneDrive, PowerPoint, SharePoint, Teams, Word, etc.) Excellent project management skills, facilitation skills, influencing and negotiation skills Must be willing to work non-traditional hours including nights and weekends Ability to perform work for long periods of sedentary tasks Desired/Preferred Qualifications Industry level certifications a plus in Avaya, Cisco, ITIL, Microsoft, PMP, VMware, etc. Prior experience leading highly technical teams onshore/offshore in a 24x7 environment Responsibilities Essential Functions Coaches and develops technical resources Acts as an escalation point to resolve client issues Creates and enforces processes that enhance the services delivered to the client or to internal resources Monitors ticket activity to ensure that client issues are resolved expeditiously Monitors the overall performance of the team by utilizing performance metrics, Alert, KPI reports, etc. Monitors ticket hygiene and customer satisfaction Communicates "red hot" items to management Reviews and makes recommendations to enhance processes based on feedback of their team Oversees SRM program and ensure contractual requirements are met Additional Specific Duties and Responsibilities Leads onboarding tasks as required Collaborates with other functions like Incident Management, Change Management and Service transition teams to manage customer relationship Stays current on latest UC products and software versions to maintain offer competitiveness Participates in manager on-call rotation and provide afterhours support for team Facilitates and participates in knowledge transfers as required Participates and completes assigned training initiatives as determined by manager Delivers program efficiencies and cost containments Assists other managers in ticket escalations Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview Summary The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic. This position primarily focuses on solving business challenges for the ConvergeOne’s customers with Outcome Based solutions that includes strategic products and services. The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs. The Solutions Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the solution design during the lifecycle of the sale. Additionally, this position is able to explain, position and justify costs related to ConvergeOne’s solutions. Qualifications Required Qualifications (Specific to domain expertise) 5-8 years in Collaboration and Customer Experience Broad and general knowledge of Collaboration, Customer Experience and Infrastructure Strong expertise in Cisco Collab, Avaya Collab, Microsoft and other Collaboration/Customer Experience solutions Subject matter expertise related to SIP and Cloud based Services and architectures Must have a good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, firewall traversals and VoIP Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc. Required Qualifications Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint Excellent presentation skills Exceptional customer facing skills Excellent verbal and written communication skills Excellent relationship and collaboration skills Certifications or equivalent experience in area of focus Ability to work independently with minimal direction resulting in an accurate solution architecture for the client Able to manage multiple simultaneous work assignments Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology Accustomed to working in virtual office environment Responsibilities Essential Functions Serves as the subject matter expert in key areas with a broader background in technical solutions Select 1-2 areas a major and then others a minor: 5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance) Cisco Genesys Avaya Microsoft Analyzes customer needs, issues and interests to formulate a strategy that will achieve business objectives Provides solution consulting, technical design and sales support for account opportunities Provides live demonstrations for customers and sales teams Develops and maintains technical competency and related certifications for all core products and solutions areas Provides Customer facing presentations to customers, users groups, and conferences as required Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge Provides timely and accurate deliverables to customers including statements of work and product designs Provides ownership of Technical Solution Deliverables. These could include: Participating in Discovery and Documentation of Business Requirements Coordinating with other technical resources for Bill of Materials, 3rd Party Quotes and SOW, Services, Infrastructure Requirements Owning Statement of Work Language Gathering from other resources and Assembly of SOW Participating in Solution/Delivery Assurance and Services Handoff Meetings Prepares technical designs using manufacturer design tools for product area of focus Ensures productive relationships with manufacturer technical peers Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview Summary The Advanced Diagnostic Engineer - RM CIO is responsible for serving as an escalation point to assist the C1’s Customer Success Center (CSC) engineers with managing, troubleshooting and supporting issues for C1’s maintenance and managed services customer base. The ADE position will be expected to develop and provide mentoring and training for the CSC engineering group. This position will require attainment of expert level certifications related to their area of expertise (including but not limited to Cisco CCIE, CCNP, and VMWare DCV). The Advanced Diagnostics Engineer (ADE) will be required to have extensive design and implementation experience of Virtual infrastructure: including VMware, Cisco, Nutanix, Dell, HP, etc. Cisco Unified Communications Products: Communications Manager, Unity and Emergency Responder, Cisco IM and Presence, Cisco Unified Communications Contact Center with CVP, Cisco UCS. The Advanced Diagnostics Engineer (ADE) is responsible for leading deployment of customer Release Management projects. This can cover the technical deployment and integrity of a solution, customer satisfaction and success, and documenting project and/or complex designs. This position will deliver customer solutions, along with corresponding documentation, and assist with development of technical design collateral. Qualifications Required Qualifications BS in Computer Science, Engineering, or related field Work experience must include technical consulting, solution design, project envisioning, planning, development, deployment, and management Develops, and documents Cisco UC & Virtual infrastructure process, standards and best practices Performs system administration of the Virtual infrastructure including VMware, Cisco, Nutanix, Dell, HP, etc. Provides Tier 3 support for the Cisco UC, & Virtual Infrastructure by investigating and troubleshooting incidents and issues to resolution and providing well documented status updates Experience Leading UC projects to completion Extensive experience with UCCE, UCCX, UCME and UCUE CVP implementation and troubleshooting experience necessary Experience designing and implementing large-scale Unified Communications solutions Experience designing and implementing large-scale Complex Virtual infrastructure Experience with Cisco Voice Gateways, MGCP / H.323 / SIP experience Experience designing and implementing QoS in LAN / WAN / MAN environments Extensive experience with PSTN communication including SIP Trunks Documentation skills – able to deliver low-level design documentation Excellent verbal / written communication skills Strong research and consultative skills Strong analytical, interpersonal and relationship building skills Strong work ethic and personal drive to excel Exceptional organizational skills and attention to detail Ability to analyze complex information system data Ability to use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task Must possess excellent oral and written communication skills in English Proficient in MS Office applications (Word, Excel, and PowerPoint) Project Management skills to include Customer facing presentation skills 5 + years’ experience in designing and deploying Virtual infrastructure Solutions 5 + years’ experience in VMware, Cisco UCS, Nutanix, Dell, HP, 5 + years’ experience in designing and deploying Cisco Unified Communications network solutions 5 + years’ experience in UCCE with CVP and IPIVR Desired/Preferred Qualifications VMWare DCV Cisco CCIE, CCNP KVM Linux on RHEL Microsoft Certified Solutions Expert (MCSE) CompTIA Linux+ AVAYA ACE (or equivalent) Responsibilities Essential Functions Manages assigned Release Management Service Request and Change Management to resolution Possesses expert skills in Unified Communications and Infrastructure related technologies, (to include, but not limited to, SIP, H.323, Cisco products, and Virtualization infrastructure) to be able to systematically troubleshoot issues in a complex, enterprise level environment Assists and trains on installation of upgrades and patches, and recovery from backups, if required, within areas of expertise Drafts implementation plans and patching schedules as required Adheres to Change Management and Incident Management policies Provides mentoring assistance to engineers with troubleshooting issues and development of root cause analyses related to customer issues within areas of expertise Assists engineers on configuration and review of packet capture, (such as Wireshark), to analyze network level voice issues Advises on escalations to manufacturers and resolution of those escalations to closure Provides solutions to a diverse range of complex problems Manages positive customer satisfaction levels Collaborates and consults with customers, team members, and vendors to provide expert technical solutions in a fast paced and demanding environment Follows up with customer contacts to ensure satisfactory resolution Reports findings, tracks progress, and documents customer communication within Service Request and Change Management Manages workload in a manner that meets defined Service Level Objectives Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion Utilizes deep technical knowledge and communication skills and organizational agility to guide customers through projects and performs the hands-on technical content development or solution design work Additional Specific Duties and Responsibilities Researches, reads, and interprets manufacture supplied documentation such as Release Notes, Upgrade Manuals, Administration Guides, etc. Supports customer escalations as needed Communicates and coordinates patching and upgrades with external and internal stakeholders Participates in system upgrades and operational troubleshooting Maintains productivity level as required by department Facilitates and participates in knowledge transfers as required Participates and completes assigned training initiatives as determined by manager Coordinates hardware replacement and tech dispatches as required Completes annual mandatory training as required by ConvergeOne Develops and performs “HowTo” training sessions for other engineers Develops knowledgebase articles and information to assist in best practices within areas of expertise Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview Summary The Senior Manager, IT Application Development (Sr. Manager, IT App Dev) is a senior role reporting into the Director of IT. Sr. Manager, IT App Dev drives, and provides work direction to Software Developers, in designing and building Frontend (UX/UI), Backend (server-side Integration/Processing), Automation (bots and Intelligent Virtual Assistants), Data Services, and/or Integration Platform as a Service ConvergeOne (C1) software. Sr. Manager, IT App Dev identifies/confirms and prioritizes requirements, drives the technical design, and manages a team of C1 developers and contractors in the coding and Continuous Integration/Continuous Delivery (CI/CD) of C1 software. Sr. Manager, IT App Dev will in some cases undertake coding of complex services and will lead development sprints and daily standup meetings. Qualifications Required Qualifications Minimum BSEE/CS or equivalent mix of education and experience 15+ Years’ Experience and In-Depth Knowledge with Telephony and Customer Experience Management (CX) technologies and Application Development 10+ Years’ Experience and In-Depth Knowledge of Lean/Agile Development Methodologies, and PLM Ability to lead a diverse group of developers and contractors using current/next generation methodologies, programming languages, architectures, etc. Hands-on knowledge of current generation programming languages such as Node.js, Angular JS, Python, Full-stack Java, and services such as GitHub Hands-on experience with RESTful APIs and other APIs for integrating C1 products with multiple vendors’ platforms Ability to design, develop, test, and troubleshoot the solution for proofs of concepts on latest technologies. Desired /Preferred Qualifications Hands-on experience with development languages Deep technical understanding of Application Programming Interfaces, enterprise application software Technical understanding of building platforms based on a microservices architecture and deployment methods such as Kubernetes Experience with “Big Data” analytics platforms Responsibilities Essential Functions Designs and develops software incorporating leading-edge concepts for C1 software products of new features for assigned IT CORE products per the product roadmap(s) and continuous requirements definition Designs and develops custom features for IT CORE products Works with other C1 IT teams, implementation cutover and support for new IT CORE products, features, and customizations Provide Tier 2/3/4 Day2 services including troubleshooting, diagnosis, and bug fixes for assigned IT CORE software products Manages/provides work direction for the software development team including Software Developers, Senior Software Developers, contractors, and others carrying out tasks associated with the above Essential Functions building, testing and cutting-over new products, features, and customizations for the assigned IT CORE products Assembles requirements for new features for the product roadmap for assigned IT CORE products where these requirements come from a variety of sources including customers, C1 sales, industry/competitive trends and internal ideation Updates and maintains IT CORE product technical documentation and code repositories Participates in the support of the presales process for assigned IT CORE products Additional Specific Duties and Responsibilities Stays current on evolving programming languages and development methodologies Evaluates and scopes application development initiatives Provides technical guidance and input for assigned IT CORE products Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf