Cisco CC Solutions Architect

Summary

The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic. This position primarily focuses on solving business challenges for the ConvergeOne’s customers with Outcome Based solutions that includes strategic products and services. The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs. The Solutions Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the solution design during the lifecycle of the sale. Additionally, this position is able to explain, position and justify costs related to ConvergeOne’s solutions.

Required Qualifications (Specific to domain expertise)

• 5-8 years in Collaboration and Customer Experience
• Broad and general knowledge of Collaboration, Customer Experience and Infrastructure
• Strong expertise in Cisco Collab, Avaya Collab, Microsoft and other Collaboration/Customer Experience solutions
• Subject matter expertise related to SIP and Cloud based Services and architectures
• Must have a good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, firewall traversals and VoIP
• Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc.

Required Qualifications

• Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint
• Excellent presentation skills
• Exceptional customer facing skills
• Excellent verbal and written communication skills
• Excellent relationship and collaboration skills
• Certifications or equivalent experience in area of focus
• Ability to work independently with minimal direction resulting in an accurate solution architecture for the client
• Able to manage multiple simultaneous work assignments
• Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology
• Accustomed to working in virtual office environment

Essential Functions

• Serves as the subject matter expert in key areas with a broader background in technical solutions
  • Select 1-2 areas a major and then others a minor:
    • 5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance)
    • Cisco
    • Genesys
    • Avaya
    • Microsoft
• Analyzes customer needs, issues and interests to formulate a strategy that will achieve business objectives
• Provides solution consulting, technical design and sales support for account opportunities
• Provides live demonstrations for customers and sales teams
• Develops and maintains technical competency and related certifications for all core products and solutions areas
• Provides Customer facing presentations to customers, users groups, and conferences as required
• Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge
• Provides timely and accurate deliverables to customers including statements of work and product designs
• Provides ownership of Technical Solution Deliverables. These could include:
  • Participating in Discovery and Documentation of Business Requirements
  • Coordinating with other technical resources for Bill of Materials, 3rd Party Quotes and SOW, Services, Infrastructure Requirements
  • Owning Statement of Work Language Gathering from other resources and Assembly of SOW
  • Participating in Solution/Delivery Assurance and Services Handoff Meetings
• Prepares technical designs using manufacturer design tools for product area of focus
• Ensures productive relationships with manufacturer technical peers

• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance
• Legal/ID Theft Plans
• TeleHealth Options
• Wellness via Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off
• On Demand Pay (Daily Pay)