Jewelry Store Manager

Job Description

This role is for one of Weekday's clients Salary range: Rs 500000 - Rs 600000 (ie INR 5-6 LPA) Min Experience: 4 years Location: Ahmedabad JobType: full-time Requirements About the Role: We are seeking a highly motivated and experienced Jewelry Store Manager to lead operations at one of our premier jewelry outlets. This role is ideal for someone with a strong background in store management and jewelry sales , who thrives in a customer-centric environment and can drive the store's performance through operational excellence and high-quality customer engagement. As the Store Manager, you will oversee daily store functions, manage team performance, and ensure exceptional service delivery. You will play a crucial role in representing our brand, influencing customer buying decisions, and contributing to the store's revenue and growth targets. Key Responsibilities: Customer Interaction & Sales: Greet and assist walk-in customers, offering expert advice and product information. Effectively communicate complete product descriptions and benefits to influence and close sales. Build lasting customer relationships through proactive follow-ups and exceptional service. Address and resolve customer queries, concerns, or complaints with a solution-oriented approach. Store Operations & Team Management: Ensure the store is clean, organized, and meets high visual merchandising (VM) standards at all times. Oversee daily operations including opening/closing procedures, transaction handling, and stock display. Lead by example and motivate store staff to achieve sales targets and maintain service excellence. Coordinate with internal departments such as inventory, supply chain, and marketing for seamless operations. Inventory Management & Reporting: Monitor and maintain store inventory levels; conduct regular checks to ensure stock availability and accuracy. Forecast product demand and communicate requirements to the procurement team. Analyze sales trends and customer feedback to prepare sales and customer relations reports. Utilize ERP systems such as Magento and Ameo for inventory, billing, and order processing. Customer Experience & Loyalty: Focus on retaining both existing and new customers by ensuring high-quality service and personalized engagement. Maintain detailed customer records and preferences to tailor future interactions and recommendations. Drive customer loyalty initiatives and implement strategies to enhance repeat business. Requirements: Minimum 4 years of experience in retail store management, preferably in the jewelry or luxury retail sector. Proven track record in sales achievement and team leadership. Strong interpersonal and communication skills with a customer-first mindset. Proficiency in using retail ERP platforms such as Magento, Ameo, or similar systems. Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced retail environment. Detail-oriented with strong problem-solving and decision-making abilities. Show more Show less