237 Itam Jobs - Page 2

We are looking for an experienced ServiceNow Developer with strong hands-on expertise in ITSM, ITOM, ITAM and CSM modules . The ideal candidate should be well-versed with ServiceNow best practices, scripting, and workflow design, and be capable of delivering end-to-end implementations and enhancements. Key Responsibilities: Develop and customize ServiceNow applications across ITSM, ITOM, ITAM and CSM modules Configure workflows, UI actions, business rules, client scripts, and server-side scripting Implement integrations with external systems using REST/SOAP APIs Collaborate with architects and business analysts to understand requirements and deliver scalable solutions Participate in upgrade activities, performance tuning, and platform enhancements Follow ServiceNow development best practices and ensure code quality Required Skills: 5-8 years of hands-on experience in ServiceNow development Strong implementation experience in ITSM , ITOM (Discovery, CMDB, Event Management) , and CSM modules Proficiency in JavaScript, Glide APIs, and ServiceNow scripting Experience with integration frameworks and third-party tool integrations Familiarity with Agile/Scrum methodologies Good communication and collaboration skills Preferred Certifications: ServiceNow Certified System Administrator (CSA) Certified Application Developer(CAD) Certified Implementation Specialist (CIS) ITSM / ITOM / CSM

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 12 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationA Mandatory Certified ServiceNow ITSM FundamentalsB Optional Certified ServiceNow ITOM or GRC ITAM Summary :As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components, and conducting testing efforts. Your typical day will involve collaborating with various teams to ensure that the infrastructure meets the necessary specifications and standards. You will engage in discussions to refine project goals and contribute to the overall success of the technology initiatives within the organization. Your role will require a proactive approach to problem-solving and a commitment to delivering high-quality results in a dynamic environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing and training sessions to enhance team capabilities.- Monitor project progress and provide regular updates to stakeholders. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations and infrastructure management.- Experience with incident management and problem resolution processes.- Familiarity with automation tools and scripting languages.- Ability to analyze and optimize system performance. Additional Information:- The candidate should have minimum 12 years of experience in ServiceNow IT Operations Management.- This position is based at our Noida office.- A Bachelors Degree in Computer Science or IT or Engineering or related field is required. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationA Mandatory Certified ServiceNow ITSM FundamentalsB Optional Certified ServiceNow ITOM or GRC ITAM

Key Responsibilities: Asset Tracking and Management: Maintaining an accurate inventory of all IT assets, including hardware, software, and related agreements. Lifecycle Management: Managing the entire lifecycle of IT assets, from procurement to retirement, including tracking, maintenance, and upgrades. Licensing and Compliance: Ensuring that all software assets are properly licensed and that the organization is compliant with licensing agreements. Cost Optimization: Identifying opportunities to optimize asset utilization, reduce costs, and minimize waste. Vendor Management: Working with vendors for procurement, maintenance, and support of IT assets. Policy and Procedure Development: Developing and implementing asset management policies and procedures to ensure efficient and effective management of IT assets. Reporting and Analysis: Providing regular reports on asset inventory, utilization, and compliance to management. Collaboration: Working with various teams (IT, procurement, finance, etc.) to align asset management with business goals. Skills and Qualifications: Technical Proficiency: Understanding of IT hardware and software, including knowledge of asset management tools and systems. Organizational Skills: Ability to manage a large inventory of assets and maintain accurate records. Analytical Skills: Ability to analyze data, identify trends, and make recommendations for asset optimization. Communication Skills: Ability to communicate effectively with various stakeholders, including vendors, IT staff, and management. Financial Acumen: Understanding of IT costs, budgeting, and financial management. Problem-Solving Skills: Ability to identify and resolve asset-related issues. Education and Experience: A bachelor's degree in a related field (e.g., computer science, information technology) is generally required. Industry certifications in IT Asset Management (e.g., from IAM or IAITAM) are often preferred. Experience in IT asset management or a related field is typically required.

Major Responsibilities and Activities: Manages Update Set creation and migration, Schedules and verifies instance clones. Participates ServiceNow upgrade planning and execution. Manages Instance Security, User/Group Access/Access Control Lists Contributes to ServiceNow releases. Overall ownership of our ServiceNow instance including Incident, Knowledge, Problem, Change, Service Request, and CMDB modules. Lead the coordination, design, and execution of integrating standard LDAP & 3rd party apps into our ServiceNow environment. Gaining new knowledge about ServiceNow through self-motivated online learning and through official ServiceNow courses provided. Maintaining the integration for existing customers and offering solutions to those without Implementing LDAP with customer provided systems, domain ownership for external customers. Perform standard daily, weekly, monthly maintenance, and overall system health checks. Validate domain separation compliance for all customers to ensure no cross-contamination. Staying up to date with the latest releases, product enhancements, and plugins. Attending courses provided by ServiceNow to stay current on the technology. Perform routine update set updates within the system for all changes made Perform standard system cloning from production to test environment. Support the creation of custom reports/dashboards. Troubleshoot and resolve problems. Orchestrate and automate tasks. Participate in department on-call rotation. This position may be required to perform other related duties as assigned. Adheres to internal standards, policies, and procedures and performs other duties as assigned

Essential Duties and Responsibilities: Configure and customize ServiceNow modules. Troubleshoot production and test issues, recommend corrective actions, and perform resolution. Managing development deliverables using an Agile Framework Support customers across various time zones. Qualifications : Must have 1 to 4 years of total IT experience 1-2 years of ServiceNow Support and Development experience BE/BTech degree in Computer Science, Information Systems or equivalent field ServiceNow Certifications - CSA Knowledge, Skills and Abilities: Must have Experience with ServiceNow modules - ITSM Experience with application support and development activities. Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows and ACLs. Write code adhering to coding best practices. Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS Ability to work in shifts or out of standard working hours. Ability to work independently and as a team member. Good to have Experience with ServiceNow modules SPM, CMDB, ITOM, ITAM Experience with resolving issues within SLA timelines Experience with Upgrade and Cloning activities Knowledge of Service Portal, UI Builder, Workspaces, Now Assist, Performance Analytics, Scoped applications, Experience with working in a client-facing environment. Professional Requirements : Strong written and oral communication skills including presentation skills. Strong problem solving and troubleshooting skills. Proven success in contributing to a team-oriented environment. Organizational, multi-tasking, and time-management skills

Role & responsibilities : Architect and implement solutions across ITSM, ITOM, HRSD, CSM, and GRC modules Lead platform upgrades, integrations, and performance optimizations Collaborate with stakeholders to gather requirements and translate them into technical designs Ensure governance and best practices across ServiceNow environments Drive automation using ATF and scripting (JavaScript, Glide APIs) Manage CMDB structuring and data accuracy Mentor junior developers and contribute to strategic platform decisions Preferred candidate profile 712 years of ServiceNow development experience Strong command of JavaScript, XML, HTML/CSS, and REST/SOAP integrations Certified System Administrator (CSA); additional certifications like ITIL, CIS-ITSM, CIS-HRSD preferred Proven experience in complex integrations and middleware technologies Excellent problem-solving and communication skills

You are a seasoned Sr. Infra Developer with 4 to 8 years of experience, looking to join our team. Your expertise lies in various ServiceNow modules such as Strategic Port Mgmt, ITSM, ITAM, HRSD, GRC, FSM, CSM, and ITOM. Your role primarily involves optimizing and managing infrastructure services within a day shift hybrid model, eliminating the need for travel. Your responsibilities will include developing and implementing ServiceNow solutions to enhance infrastructure management and service delivery. Collaborating with cross-functional teams to seamlessly integrate ServiceNow modules like ITSM, ITAM, and HRSD. Optimizing ServiceNow Strategic Port Mgmt to align with organizational goals and enhance project outcomes. Managing and maintaining ServiceNow GRC for compliance with industry standards. Configuring and deploying ServiceNow FSM for streamlined field service operations. Utilizing ServiceNow CSM to enhance customer service management and user experience. Implementing ServiceNow ITOM to automate IT operations and boost system performance. Providing technical expertise in Authorize Cust Bill InvoiceAdj for accurate billing processes. Conducting system audits for performance assessments and continuous improvement. Collaborating with stakeholders to gather requirements and ensure technical specifications. Ensuring security and integrity of infrastructure systems through proactive monitoring. Staying updated on the latest ServiceNow features and best practices. Your qualifications should include proficiency in ServiceNow modules, especially ITSM, ITAM, HRSD, GRC, FSM, CSM, and ITOM. Strong domain skills in Authorize Cust Bill InvoiceAdj processes. Excellent problem-solving and analytical skills. Ability to work collaboratively in a team setting. Strong communication skills for effective interaction with stakeholders and team members. A proactive approach to learning new technologies and methodologies. You are required to have certifications like Certified ServiceNow System Administrator and ITIL Foundation Certification.,

About Us At Bank of America, you will be part of a company driven by a common purpose to improve financial lives through the power of connections. Emphasizing Responsible Growth, we prioritize delivering for our clients, teammates, communities, and shareholders every day. Being a great place to work globally is crucial to driving Responsible Growth. We are committed to fostering a diverse and inclusive workplace, valuing individuals with various backgrounds and experiences. Our investment in teammates and their families includes competitive benefits to support physical, emotional, and financial well-being. Bank of America promotes collaboration and offers flexibility to employees. Our approach to flexibility varies based on roles within the organization. Joining Bank of America means embarking on a rewarding career with opportunities for learning, growth, and impact, empowering you to make a difference. Global Business Services Global Business Services provides Technology and Operations support to Bank of America's Lines of Business and Staff Support Functions through a globally integrated delivery model and resilient operations. Known for flawless execution, sound risk management, operational excellence, and innovation, Global Business Services operates in India through BA Continuum India Private Limited (BACI), the operating company for India operations of Global Business Services. Process Overview The Global Technology Service Management team focuses on designing, implementing, and managing next-generation Service Management policies, processes, and solutions to ensure stable, resilient, and available technology services for customers and employees. Job Description As a ServiceNow Senior Technical Architect (STA) at Bank of America, you will lead significant workstreams to implement and maintain end-to-end automated solutions. Collaborating with the ServiceNow Global Development Team, you will play a key role in addressing complex challenges and feature design on the ServiceNow platform. Working closely with the Principal ServiceNow Solution Architect, you will contribute to solution fit, platform scalability, and implementation best practices. Your responsibilities will include defining and maintaining target architecture, enforcing engineering standards, guiding development teams, managing code quality control, and ensuring alignment with the target state architecture. Additionally, you will assist in triaging and resolving issues during all phases of development, as well as providing input on implementation design for complex features. Requirements - Education: B.E/BTech Comp Science, M.C.A - Experience Range: 12 years - 20 years - Certifications: ServiceNow Certified Implementation Specialist (ITSM, Security Incident Response, Vulnerability Response, Risk & Compliance) - Foundational Skills: ServiceNow technical consulting and development experience, ITIL certification - Desired Skills: ServiceNow cloud platforms, architecture, and various technical aspects related to ServiceNow implementation and management - Work Timings: 8.30 am - 5.30 pm and 2.30 pm - 11.30 am - Job Location: Chennai/Hyderabad If you are looking for an opportunity to work on innovative solutions and contribute to the growth of a global organization, Bank of America invites you to join our team as a ServiceNow Senior Technical Architect.,

Service Now Architect - (Bangalore location only) 8+ Years Bangalore - Hybrid Mandatory skills required : ITSM, ITAM, ITOM 8+ years of hands-on experience with ServiceNow, including architecture, design, and development. Proven experience in ITSM, ITAM, ITOM Discovery & Service Mapping, HRSD, Facilities Management, Portals, Workspaces and Complex Integrations. Technical Skills Proficiency in JavaScript, Glide API, Flow Designer, Integration Hub, and MID Server setup/configurations. Deep understanding of CMDB architecture, CSDM framework and related processes. Experience with ServiceNow Automated Test Framework (ATF) and Performance Analytics is a plus. Strong expertise in Portal and Workspace customization using AngularJS and ServiceNow UI Framework. Soft Skills Excellent communication, presentation, and documentation skills. Ability to work collaboratively within agile teams. Strong problem-solving skills and attention to detail. Certifications (Good to Have) ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD Certified Technical Architect (CTA) Agile or Scrum certifications (e.g., Certified ScrumMaster, ITIL) Sincerely, Sonia TS

Location : Pan India Exp :5+ years EMail id: PA00920780@techmahindra.com Note: Kindly share only those candidates who has good hands-on experience in ServiceNow implementation Mandate skills. Role & responsibilities 1. Experience in creating process documents, frameworks and operating models with capabilities based on findings and recommendations. 2. Experience of Service catalogue workflow designing to automate Software Asset Management lifecycle. 3. Provide license consultation to customers on various software applications. 4. Ability to implement software asset management (SAM) policies, processes, and procedures to activate SAM governance module. 5. Conduct periodic internal audits to identify and address any gaps or discrepancies in software license usage, monitor usage patterns and identify opportunities for software license re-harvesting or re-allocation. 6. Provide recommendations on software optimization and license consolidation to reduce costs and ensure license compliance. 7. Collaborate with procurement teams to negotiate favorable licensing Contracts with software publishers. 8. Experience of handling a minimum of 5 Tier -1 and Tier -2 publishers specifically IBM, VMware, SAP, Microsoft, Oracle. Redhat and Engineering & SAAS applications. 9. Knowledge or participated in any external software audits conducted by vendors/Publishers to ensure accuracy and fairness. 10. Experience in mitigating risk of production outages in case of contract obligations with vendors, lead the recommended remediation plan and actions. Skills : 1. Strong knowledge of software asset management principles and practices and SAM Tools such as Remedy, SNOW, ServiceNow SAM/HAM Pro. 2. Any SAM tool Architectural workflow understanding or Knowledge. 3. CSAM Certified is good to have. 4. Solid problem solving and consultative skillset. 5. Strong presentation, communication, multitasking and time management skillset. 6. Good communication skills displaying timely and accurate information sharing with active listening skillset. 7. Knowledge of creating Project plan for the client. 8. ITIL V3 0r 4 certified 9. Audit Readiness skillset. Preferred candidate profile : Skills Mandate: Service now Implementation with ITAM Regards, Priya Aggarwal

As a global leader in assurance, tax, transaction and advisory services, EY hires and develops passionate individuals to contribute to building a better working world. The culture at EY emphasizes providing training, opportunities, and creative freedom to help individuals grow and reach their full potential. EY focuses not only on your current capabilities but also on nurturing your future development. Your career at EY is yours to shape, with limitless potential and opportunities for motivating and fulfilling experiences that will support your professional growth. As a Senior Consultant in Tech Consulting with a focus on the ServiceNow Practice at EY India, you will have the opportunity to work as a ServiceNow developer within a cross-functional development team. The team is responsible for creating workflow solutions across various modules on the ServiceNow platform. Key responsibilities include collaborating with application teams to design and implement data interfaces with other enterprise systems, developing integration solutions for multiple ServiceNow modules, configuring Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, and managing operational metrics reporting and dashboards. You will work closely with project teams to ensure technically sound projects are completed within the stipulated time and budget. Additionally, you will support the development and analysis of customer requirements, assist with user story development, perform application testing, and maintain system design and operations documentation. The ideal candidate for this role should possess excellent communication and teamwork skills, along with experience in using Agile methodologies for software development. Technical qualifications required for this position include ServiceNow Admin certification (CSA), Certified Implementation Specialist (CIS) for any of the modules, and Certified Application Developer. If you believe you meet the criteria outlined above and are keen to contribute to building a better working world, we encourage you to get in touch with us promptly. Take the next step in your career journey by joining us at EY. Apply now to explore a world of opportunities and growth.,

NTT DATA is looking for a ServiceNow Technical Architect with at least 8 years of experience in ServiceNow development and solutioning. In this role, you will be responsible for designing and implementing complex ServiceNow solutions focusing on scalability, best practices, and architecture. Your duties will include leading technical design discussions, guiding junior developers, and ensuring adherence to ServiceNow development standards. Key Responsibilities: - Architect, develop, and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITAM. - Lead complex scripting, automation, and custom application development. - Define and enforce coding standards, security best practices, and governance frameworks. - Implement advanced scripting using Glide APIs, JavaScript, AngularJS, and Jelly scripting. - Design and optimize Flow Designer, Orchestration, and business process automation. - Ensure optimal instance performance, security, and compliance. - Lead integrations using IntegrationHub, REST/SOAP APIs, Service Graph Connector. - Design enterprise-wide ServiceNow architecture, including data flows and integrations. - Provide technical leadership, mentoring junior developers, and conducting code reviews. - Define best practices for CI/CD pipelines, automated testing, and instance maintenance. Required Skills & Qualifications: - 8+ years of hands-on ServiceNow experience, with expertise in ITSM, ITOM, ITAM. - Strong understanding of ServiceNow architecture, scalability, and security best practices. - Deep expertise in JavaScript, Glide APIs, Flow Designer, and Orchestration. - Experience in ServiceNow integrations, including API security, OAuth, and third-party connectors. - Experience with ServiceNow performance tuning, upgrade strategies, and DevOps pipelines. - Strong leadership, mentoring, and stakeholder communication skills. Preferred Qualifications: - ServiceNow CIS (Certified Implementation Specialist) in ITSM, ITOM, ITAM. - ServiceNow CAD (Certified Application Developer) certification is a plus. - Experience in ServiceNow CMDB health, data governance, and Service Mapping. If you are an innovative and passionate individual with the desire to grow in a forward-thinking organization, apply now to be a part of NTT DATA's team in Bangalore, Karnataka, India.,

You need candidates with previous leadership or management experience. The ideal candidate should have at least 5+ years of experience in Software Asset Management with a strong exposure to Hardware Asset Management practices. It is essential to be a ServiceNow Certified Implementation Specialist SAM and have hands-on expertise with ServiceNow SAM Pro, including configuration, reporting, and lifecycle automation. Deep knowledge of Microsoft licensing and other major software publishers is required. Demonstrated experience in managing end-of-life software lifecycle and orchestrating removal/updates is a plus. Working knowledge of SCCM and Intune, especially for coordinating software installations and removals is important. Strong analytical, organizational, and communication skills are necessary. Experience supporting software contract renewals with Procurement and business stakeholders is a must. Ability to interpret licensing agreements and identify cost-saving opportunities is crucial. Familiarity with ITIL and ITAM best practices is beneficial. We are seeking a skilled and detail-oriented Manager of Software Asset Management (SAM) to join our IT team. The role involves leading the end-to-end management of software assets across the organization. Responsibilities include maintaining license compliance, optimizing usage, and supporting the overall IT Asset Management (ITAM) strategy. The ideal candidate must have hands-on experience with ServiceNow SAM Professional, a solid understanding of software publisher licensing models (especially Microsoft), and a collaborative approach to working across IT, procurement, and business units. Key Responsibilities: - Lead the full Software Asset Management lifecycle, including acquisition, inventory, compliance, optimization, and retirement. - Administer and continuously enhance ServiceNow SAM Professional, ensuring accurate discovery, normalization, reconciliation, and reporting. - Partner with the SCCM and Intune teams to orchestrate automated software deployments and removals across end-user devices. - Develop and maintain policies, procedures, and documentation related to Software Asset Management (SAM). - Collaborate with business owners and Procurement to support contract renewals, ensuring entitlements align with usage and organizational needs. - Manage and document end-of-life (EOL) software, ensuring timely decommissioning and risk mitigation. - Onboard Software publishers in SAM Pro and create Effective License Positions (ELPS) for major vendors (e.g., Microsoft, Adobe, SAP, VMware, etc.). - Monitor software consumption and provide optimization recommendations to reduce cost and mitigate compliance risk. - Support internal and external audits, including license true-ups and vendor audit responses. - Provide SAM reporting and dashboards to IT leadership and key stakeholders. - Work closely with Hardware Asset Management (HAM) and CMDB teams to align asset records and drive data integrity. - Stay informed of market trends, licensing changes, and emerging SAM technologies.,

As a ServiceNow Developer with over 10 years of experience, you will play a crucial role in developing enhancements and improvements on the ServiceNow Platform, focusing on ITSM, ITAM, Service Portal, and Virtual Agent applications. Your responsibilities will encompass the entire software development life cycle, from requirement gathering to design, development, testing, and deployment of solutions. You will serve as a Trusted Advisor, providing technical expertise to ServiceNow product owners and customers, delivering strategic initiatives, incremental improvements, and ensuring client expectations are met. Your key responsibilities will include driving the ServiceNow roadmap, identifying continuous service improvements, and mentoring the development and administration teams on ServiceNow concepts and capabilities. To excel in this role, you must have a total of 10 years of experience with at least 5-7 years in ServiceNow. Your expertise should extend to web development concepts, application architecture, and in-depth knowledge of the ServiceNow platform, including customizations such as UI Policy, Client Scripts, Workflows, UI Action, and more. You should also possess a rich understanding of ITIL practices and ServiceNow ITSM modules, with experience in implementing Change Management, Incident Management, Problem Management, and other modules. Your technical skills should include proficiency in web-based languages such as JavaScript, CSS, Jelly, XML, HTML, and Glide, as well as experience in integrating ServiceNow with other platforms through APIs like SOAP/REST. Additionally, you should be ServiceNow Administration and ITIL V3 Foundation certified, with experience in reporting, automated testing, and administration aspects of ServiceNow. Experience in working in an agile environment, good communication and presentation skills, and a Bachelor's degree in a relevant field are also required. If you are looking to leverage your expertise as a ServiceNow Lead Developer in a dynamic IT/Computers-Software industry, this role offers the opportunity to drive strategic projects, provide technical leadership, and deliver innovative solutions to meet client needs.,

Role: ServiceNow Consultant Experience: 5+ Years Must Have CSA and CAD Location: Noida / Jaipur Requirement. Experience: 5-9 years in ServiceNow, with expertise in architecture and solution design Skills: Strong knowledge of HRSD, ITSM,CSM, ITOM, (Discovery, Event Management, Service Mapping), CMDB modules and integrations Responsibilities: Drive platform strategy, design scalable solutions and roadmaps. Strong experience in ServiceNow platform configuration, implementation, and customizations. Hands-on experience with ServiceNow scripting (JavaScript, Glide APIs, etc.), integrations, and workflows. Drive platform strategy, design scalable solutions and roadmaps.

ServiceNow Administrator ((Digital Workplace)2 Platform Administration & Configuration Administer and configure the ServiceNow platform, covering modules like ITSM, ITOM, ITAM, HRSD. This includes developing Business Rules, Client Scripts, Workflows, Service Portal, ESC, Workspaces, NowAssist, and managing user access (ACLs, roles). Perform regular system maintenance, health checks, and performance tuning. Support & Troubleshooting Provide expert ServiceNow support, diagnosing and resolving technical issues, and performing root cause analysis. Collaborate with users and IT teams to troubleshoot integration challenges and guide users on platform functionalities. Upgrades & Enhancements Plan and execute ServiceNow upgrades, patches, and hotfixes, including testing new functionalities. Gather requirements and develop custom applications and modules as needed. Data Management & Reporting Ensure data integrity, manage imports/exports, and create reports, dashboards, and performance analytics to monitor platform usage and identify improvements.

R-102624 ServiceNow Sr Developer ITAM, CMDB & ITSM1 Key Responsibilities Technical Lead in implementing ServiceNow HAM Pro and SAM Pro modules along with CMDB, Discovery, Integrations, Model Management, lifecycle processes, normalization, workspace enablement, etc. Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offeringsIT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB), Planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements. Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB), Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities. Participate or Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment Coordinate with Subject Matter Experts for requests from clients when needed Develop and execute ServiceNow roadmaps as defined and approved by the platform owner. Document development, configuration and technical details & prepare training material Required Experience / Skills ServiceNow CIS-HAM Certification ServiceNow CIS- ITSM Certification ServiceNow CIS-SAM Certification ServiceNow CSA Certification ServiceNow CMDB MicroCerts Java Script - 4+ Years Additional Preferred Skills: Use of ServiceNow HAM Pro and/or SAM Pro in day to day roles Additional ServiceNow Certifications Flow designer Business rules Script includes GlideRecord and how to build efficient queries Client scripting vs Server side AJAX GlideRecord and how to build efficient queries Previous experience with MS SCCM/Intune Previous experience with JAMF Previous experience with Tanium ITIL V3 or V4 Foundations Certification Strong understanding of ITSM Strong Understanding of Hardware Asset Management processes Strong Understanding of Software Asset Management Processes Strong Understanding of Procurement processes and how they create/update assets Previous experience with ServiceNow CMDB Previous experience with ServiceNow CSDM IAITAM CAMP, CHAMP, or CSAM certification Agile Scrum and/or Kanban experience

Key Responsibilities: 1. ServiceNow IVA (Chat Bot) Implementation: o Design, develop, and deploy ServiceNow Intelligent Virtual Agents (IVA) to enhance user interaction and support. o Customize and configure IVA to meet specific business requirements. o Monitor and optimize IVA performance to ensure high levels of user satisfaction. 2. Self Help Cases Deployment: o Develop and implement self-help cases within the ServiceNow platform. o Ensure that self-help cases are user-friendly and provide effective solutions to common issues. o Continuously update and improve self-help cases based on user feedback and evolving business needs. 3. Service Request Automation: o Automate service request processes using ServiceNow to improve efficiency and reduce manual intervention. o Collaborate with stakeholders to identify automation opportunities and implement solutions. o Maintain and troubleshoot automated workflows to ensure seamless operation. 4. Generative AI Integration (Good to Have): o Explore and integrate Generative AI capabilities within the ServiceNow platform to enhance IVA and other functionalities. o Stay updated with the latest advancements in AI and recommend innovative solutions to improve service delivery. Preferred Skills: Certification in ServiceNow Administration or Development. Experience with scripting languages such as JavaScript. Familiarity with ITIL processes and best practices. Ability to work independently and as part of a team. Proven experience with ServiceNow, specifically in IVA (Chat Bot) development and deployment. Strong understanding of ServiceNow Self Help Cases and Service Request Automation. Experience with Generative AI technologies related to ServiceNow is a plus. Excellent problem-solving skills and attention to detail. Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally

Job Purpose Progress Rail is seeking a skilled ServiceNow developer. The developer is responsible for development of the ServiceNow platform, which supports IT service management to automate business processes. The role involves designing, configuring, developing, troubleshooting, and implementing baseline and custom applications to enhance the platform. A ServiceNow developer must also manage the platform to ensure stability and implement architectural changes when necessary. Job Description This position will be configuring within ServiceNow ITSM and CSM platforms as well as maturing in the ITOM and ITAM platforms. They will turn business and functional requirements into system solutions while working with the customer throughout the development lifecycle. They will also perform daily administrative tasks in support of the ServiceNow product and other tools/products used by the Office of Cybersecurity Services. Essential Functions include: Perform ServiceNow configuration and administration Workflow creation/modification Business Rules creation/modification UI policy/actions/page creation Form design and updates JavaScript writing Create/Configure notifications Configure user accounts, groups, and roles Creation of dashboards and reports Create/maintain system integrations Create/maintain system data imports/exports Design ServiceNow solutions that meet the needs of the business Creates test scripts and cases to assist customers with solution verification Creates release notes for work performed Other duties as assigned Technical Skill: 5-10+ years of ServiceNow administration/development experience ServiceNow Developer certification is preferred. ServiceNow Application Developer, ServiceNow Implementation Specialist or ServiceNow System Administrator is preferred Previous experience with SQL relational databases Previous experience with web services (SOAP, REST) Previous application testing experience ITIL V3/4 certification is preferred Previous experience using/supporting reporting tools is preferred JIRA usage and development a plus Responsible for identifying which Configuration Item (CI) types, CI attributes, and CI relationships are tracked in the CMDB Defines and documents the processes and procedures for creating and maintaining CIs and CI data Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB Evaluates requests for new CI classes, CI attributes, and CI relationship types Defines, creates, and monitors CI data health reports / dashboards and works with the CI Data Owners to resolve any issues Ensures the CI data is managed using the approved processes Manages the design, development, and implementation of process and / or CMDB enhancements Qualifications and Education Requirements Bachelors degree in CS, CIS, Math, MIS, or related Technology field Minimum 5 years direct experience on ServiceNow platform Strong multi-tasking, highly organized, detail oriented Strong process adherence Strong sense of urgency, perseverance, and the creativity to overcome obstacles Results oriented Fluent in written and spoken English

Solution design and architecture in the fields of Digital IT Service Management, Service Assurance, and AIOps, including infrastructure and application monitoring, event management, analytics, machine learning, automation, orchestration, and server and network automation tools across Data Centre, Cloud, Network, and EUC domains. The portfolio encompasses BSM tools solutions and pre-sales activities necessary to build IT services for end customers. This includes solution architecting, consulting, tools portfolio optimization, process gap analysis, solution defense, OEM alliances, delivery interface, and service level management. The role involves ensuring proactive engagement with customers to understand their tools estate and proposing next-generation solution areas that deliver business value. Responsibilities also include completing the technical response of proposals, including compliance with requirements, and incorporating Wipro's proprietary solutions and IPs, such as HOLMES. The individual will be responsible for reviewing, enhancing, and improving tools-specific solutions, value propositions, and pricing based on experience and expertise in BSM solutions at large strategic outsourcing engagements for Wipro. Additionally, this role involves managing interactions with partners such as Splunk, AppDynamics, Dynatrace, Moogsoft, HP, Microfocus, BMC, Microsoft, and ServiceNow Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market references and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Qualifications: 10+ Years of experience in IT industry in infrastructure support and management area Experience in Enterprise tools solutioning covering ITSM, ITOM, ITAM tools. Demonstrated ability to communicate both laterally and up to influence decisions and actions. Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Applications from people with disabilities are explicitly welcome.

Key Responsibilities: Implement platform applications and features that transform and optimize the waysupport teamsoperatein their day-to-day lives. Develop and implement new ServiceNow Integrations with 3rdparty appsfor data sync and automation. Develop flows and scripts to personalize existing ServiceNow applicationsto improvebusinessprocesses and remove manual intervention from support teams. Constantly think about innovating and improving teams way of working, setting up best practices, bringing up innovative and out of the box solutions. Take complete ownership of the projects assigned until delivery and provide support, if needed, post deployment. Solving complex problems in a highly dynamic and agile environment. Having a strong focus on code quality, reusability and scalability of the implemented solution. Lead and participate in design/architectural, technical reviews and UAT demos for the various projects undertaken. Create design/technical documentations for new components/integrations built. Skills Required: Good verbal and written communication . Min 2 years of experience into People Management . Good understanding of ServiceNow Development Platform including (but not limited to) ITSM, ITOM, ITAM, Employee Lifecycle/HR . Understanding on ServiceNow Client-side and Server-side scripting, REST APIs, Flow Designers, MID Servers , Service Portal Good understanding of programming languages HTML, JavaScript, SQL , Angular JS , Python or expertise in any other programming language SQL Server or other database technology experience Convincing problem solving and analytical skills with the ability to handle and address complexity under pressure Detailed oriented nature to seek and understand all the details of the problem before beginning to solve it. Ability to drive your projects from inception to completion and overcome challenges along the way.

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). • Good knowledge of ServiceNow and ITIL. • Understanding Scrum Methodology. • Strong engagement, communication and facilitation skills. • ServiceNow Certified System Administration Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM

Dear Applicant, Greetings, We are open for Kochi location (WFO), we have requirments for below roles. 2 positions : Servicenow Developer - ITSM Module 1 position : Servicenow Developer - ITOM Module 1 position : Servicenow Developer - ITAM Module 1 position : Servicenow Developer - SecOps Module APPLY ONLY INTERESTED TO RELOCATE OR WORK FROM KOCHI ( wfo) IMMEDIATE JOINERS WITH SERVING NOTICE PERIOD ARE PREFFERED SHARE RESUME ON sukanya.more@apicalmind.com if interested

As an experienced ServiceNow Application Developer, you will play a crucial role in supporting and implementing ServiceNow solutions for Sourcing & Procurement Operations, Hardware and Software Asset Lifecycle. Your responsibilities will involve designing, building, and customizing platform applications while collaborating with a team of ServiceNow developers and administrators across different locations. Your technical expertise in development and in-depth knowledge of ServiceNow modules will be essential to ensure the efficient operation and continuous enhancement of the ServiceNow platform. Your primary responsibilities will include customizing and extending platform modules to meet business application needs, designing and developing new ServiceNow applications and services, and driving the adoption of ServiceNow services within the organization. You will also assist in incident resolution, provide guidance to System Administrators, and take ownership of complex business requirements to drive them to completion. In addition to your day-to-day tasks, you will be expected to identify and implement opportunities for automation and process optimization within ServiceNow workflows. Staying updated on ServiceNow product developments, industry trends, and best practices will be crucial to recommending and implementing improvements within the platform. To be successful in this role, you should possess a Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience), along with at least 4 years of experience in professional software development and 2 years of experience in ServiceNow platform development. Deep knowledge of ServiceNow modules such as ITSM, ITAM, ITBM, and Service Catalog, proficiency in scripting languages like JavaScript and Glide API, and experience with ITIL framework processes are also required. Preferred certifications for this role include ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist Certifications (e.g., ITSM, HAM, VR), and ITIL v3 or ITIL v4 Foundation Certification. Strong problem-solving skills, effective communication abilities, the capacity to manage competing priorities, and a positive attitude with a collaborative approach are essential soft skills for this position. If you are a proactive individual with a passion for innovation, a drive for continuous improvement, and the ability to thrive in a fast-paced environment, we invite you to apply for this role and be part of our dynamic team dedicated to delivering excellence in ServiceNow application development. Job ID: R-774866,

As a ServiceNow Solution Architect at NewRocket, you will play a pivotal role in leading, coaching, and mentoring a team of Software Engineers to provide development services for customers. With a focus on ITAM & Discovery and CMDB, Custom & Integrations, you will be responsible for implementing customizations based on functional and technical requirements using best practices and internal code standards for large-scale professional services projects. You will have the opportunity to work on cutting-edge projects and will receive support and guidance to excel in your role. NewRocket offers official ServiceNow training to help you attain multiple certifications and sets clear expectations for success. Leveraging your skills and experience, you will be encouraged to devise innovative solutions to meet customer objectives. In this role, you will collaborate with end-users, IT teams, and key stakeholders to gather system requirements for ITAM (SAM & HAM), Discovery & CMDB. Your expertise in ITAM processes will enable you to guide customers in understanding technical solutions tailored to their business needs. Customizing ServiceNow applications, configuring integrations, and facilitating the rollout of new modules and applications will be among your key responsibilities. Furthermore, you will mentor project team members through peer reviews, provide technical guidance, and reflect impact assessment rules within service maps. Participation in user acceptance testing, promotion of update sets, and remediation of production incidents related to your scope are vital aspects of this role. You will collaborate with the SN technical lead to ensure a consistent approach and maintain operational documentation and SOPs effectively. To qualify for this position, you should have at least 7 years of experience in supporting the implementation, administration, configuration, and/or development of ServiceNow in ITAM, Discovery & CMDB. Proficiency in integrating ServiceNow with other systems/platforms, utilizing Web Services Integration, and working with Data Extraction Technologies is essential. Your knowledge of ServiceNow scripting, strategic planning, and the ability to create technical design documents will be valuable assets. A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or relevant work experience is required. Additionally, candidates must be committed to continuous learning within the ServiceNow platform and beyond, including obtaining ServiceNow competency certifications and Module Accreditations. Preferred certifications such as ITIL Foundation, ServiceNow CSA, and CAD are desirable. At NewRocket, we value our people and offer a supportive environment where you can thrive and grow professionally. Join our team and be part of our mission to #GoBeyondWorkflows.,