Why Us NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. The go-to ServiceNow guide, NewRocket was recently awarded the 2024 ServiceNow Worldwide Customer Workflow Partner of the Year and 2023 ServiceNow Creator Workflow Partner of the Year . We work with some of the world s biggest brands, bridging the gap between what customers expect and what their technology can deliver. We # GoBeyondWorkflows to create new kinds of experiences for our customers. Come join our Crew! The Role NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Software Engineer with HRSD & Service Portal experience. The Senior Software Engineer is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects. We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals. We are #GoingBeyond Come join our crew! What You Will Be Doing As a ServiceNow Integrations Developer you will interface with end-users, IT teams and key stakeholders to gather systems requirements for ITSM, HRSD & Service Portal. You will customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations Configuring integrations between ServiceNow via REST/SOAP web and other applications Strong experience with ITSM, HRSD & Service Portal processes and can guide customers through understanding technical solutions to their business requirements Interact with technical SMEs to get necessary environment information to support your service map and event work Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders Participate in user acceptance testing of the resulting maps, impact rules and event management work Promote your update sets and data across applicable SN environments Remediate any production incidents that arise related to this scope Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency What You Bring Along 4+ years experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, HRSD, Service Portal) Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems. Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements Deep understanding of the ServiceNow CMDB and all related processes Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes Ability to create technical design documents and user documentation Education: A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience Certifications & Knowledge The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations. Preferred Certifications: ITIL Foundation ServiceNow CSA and CAD We Take Care of Our People
Why Us NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence The go-to ServiceNow guide, NewRocket was recently awarded the ?2024 ServiceNow Worldwide Customer Workflow Partner of the Year? and ?2023 ServiceNow Creator Workflow Partner of the Year? We work with some of the worlds biggest brands, bridging the gap between what customers expect and what their technology can deliver, We #GoBeyondWorkflows to create new kinds of experiences for our customers, Come join our Crew! The Role The Senior UI/UX Designer is responsible for executing a UX Strategy based on functional and technical requirements and business objectives The Designer delivers innovative solutions for complex professional services projects while providing an excellent client and end-user experience, What You Will Be Doing Establish UX strategy based on requirements and business objectives, Facilitate both internal and external meetings, brainstorm sessions, and design reviews Manage project to completion for all design activities and deliverables, Conduct peer reviews to ensure leading practices and quality Ability to roadmap design activities, define the workshops necessary to execute the roadmap, and allocate the billable hours for each design activity/artifact, Mentor and coach the team to ensure continual skill and professional development growth, Ability to manage design team capacity and resource assignment ad hoc Deliver measurable, positive results within the client and teams timeline, budget, and scope Facilitate and conduct peer reviews to ensure leading practices and quality, Lead workshops with clients, end users, and project teams to define system requirements, problems, and goals, Effectively communicate with key stakeholders when either scope or timeline of projects require modification, Develop journey maps and user flows to visualize use cases, Present design artifacts and rationale, Manage and maintain the Figma design system, What You Bring Along 5-8 years of experience in Design An inspiring portfolio showing us how you have researched, defined, and crafted great experiences, seeing them through to released products Proven design experience for enterprise platforms Excellent knowledge of design principles for cloud-based platforms Strong interpersonal, organization, communication, facilitation, and presentation skills Broad understanding of the ServiceNow domain areas Ability to assess and mitigate risk Strong coaching and mentoring skills with ability to motivate a team Strong problem-solving skills; ability to simplify complex situations Ability to build strong relationships with key stakeholders and associates at all levels of the organization to meet companies' objectives Ability to lead a group of teams located across multiple regional time zones Comfortable working with ambiguity and change Comfortable working in a matrixed organization Expert knowledge of wireframes and high-fidelity prototype creation using Figma Experience conducting design QA Education: Bachelor's degree in Design or related field or demonstrated work experience *Should be flexible to work US pacific time zone We Take Care of Our People NewRocket is committed to a diverse and inclusive workplace We value and celebrate diversity, believing that every employee matters and should be respected and heard We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status For individuals with disabilities who would like to request an accommodation, please contact hr in@newrocket,,
Senior Business Analyst - ServiceNow Remote Why Us NewRocket, with over 500 team members, brings expertise and experience across the entire ServiceNow product ecosystem and we offer the added benefit of global deliver capabilities. We work with some of the world s biggest brands, bridging the gap between what customers expect and what their technology can deliver. Why You We are seeking a Senior Business Analyst to aid in the implementations of ServiceNow in a cost-effective way by determining the requirements of a project based on agreed scope, to help build world class business solutions for our customers. We make customers Raving Fans by #GoingBeyond We are partnering to make the world of work, work better for people! The Role The Senior Business Analyst is responsible for leading, coaching and mentoring a team of Business Analysts to capture customers business processes and desired outcomes. The Senior Business Analyst will manage customer outcomes on complex level projects What You Will Be Doing Conduct workshops and lead multiple implementations from a customer strategy standpoint Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer s internal processes and functions for improved efficiency and effectiveness Requirement s ownership, translation, and gathering for all assigned projects documented as stories (Release or Agile modules) Own business requirements and agreement of priorities with clients/end users Conduct impact analysis on existing business process and function Creating Process and Workflow diagrams and conceptual mock-ups to support requirements Prioritize requirements with Architecture/Solution Design Produce functional specifications, wireframes, and mock-ups for delivery teams Partner with technical team to conduct demos and show & tells with client end users Contribute to writing test scripts including acceptance criteria Facilitate testing/UAT and obtain agreement on priorities with client / end users Create detailed documentation and process flow maps to assist in creating functional requirements for implementations and trainings What You Bring Along Strong knowledge of business process architecture principles for cloud-based platforms Experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource Experience facilitating executive level workshops Experience conducting formal training sessions Experience designing business processes around software tools. Must be able to guide customers through the implementation both from process and technology perspective. Consulting orientation, able to handle stressful customer situations diplomatically Excellent written and oral communication skills. Must be able to communicate effectively with both business-oriented and technically oriented customers and partners. Also, must be able to effectively communicate customer requirements and issues to other team members. Ability to thrive in a fast-paced, multi-tasking, startup environment while simultaneously serving large enterprise customers and complex organizations Knowledge of Waterfall, Agile, Kanban, Scrum processes and methodologies Knowledge of ServiceNow ITSM or CSM an asset Ability to travel for occasional customer meetings (post-pandemic) in Canada or the US on Canadian or US (or other) passport and clear criminal record required. Education: Bachelor s degree in Management Information Systems, Business or Computer Science 5 - 10 years of business-related experience Nice-to-Have: ServiceNow CSA, CIS and/or ITIL We Take Care of Our People NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For .
Remote! ServiceNow Business Process Consultant - ITAM Our Mission NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow. NewRocket has been awarded the 2024 BEST Award , 2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF) , 2023 ServiceNow Worldwide Customer Workflow Partner of the Year and 2023 ServiceNow Creator Workflow Partner of the Year . We are #GoingBeyond Come join our Crew! Our Approach to Work At NewRocket, people are not just the backbone; theyre the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, its not just about a job; its about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams. We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, lets create something extraordinary! Your Career NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring for a ServiceNow Business Process Consultant - ITAM within our Service Delivery organization. The Business Process Architect is responsible for leading, coaching and mentoring a team of Senior Business Analysts to capture customers business processes and desired outcomes. The Business Process Architect will manage customer outcomes on complex level, enterprise projects. Your Impact Facilitate executive level workshops, translating business requirements into prioritized outcomes Conduct workshops and lead multiple implementations from a customer strategy standpoint Lead customers in process definition and mapping Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer s internal processes and functions for improved efficiency and effectiveness Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan Oversee the development of Senior Business Analysts Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization). Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation Collaborate with the Practice Capability Lead to help develop and improve capability offerings Support PMs by assisting in the planning and management of implementation projects Develop and maintain delivery standards for ServiceNow solutions and the enabling technology Your Experience Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource Experience and well versed in ITAM programs and demonstrating value to an organization; In-depth functional expertise and leadership for our clients on the ServiceNow ITAM suite of products. Strong knowledge of business process architecture principles for cloud-based platforms Strong interpersonal, organization, facilitation, and presentation skills Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives Ability to assess and mitigate risk Effective facilitation, coaching and mentoring skills with ability to motivate a team Strong problem-solving skills: ability to simplify complex situations Comfortable working in a matrixed organization Strong relationship management skills with all levels Ability to lead a group of teams located across multiple time zones Comfortable working with ambiguity and change BSC in CS, IT or similar technical discipline or equivalent experience Experience facilitating executive level workshops We Take Care of Our People NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For
Our Mission NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow. NewRocket has been awarded the 2024 BEST Award , 2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF) , 2023 ServiceNow Worldwide Customer Workflow Partner of the Year and 2023 ServiceNow Creator Workflow Partner of the Year . We are #GoingBeyond Come join our Crew! Our Approach to Work At NewRocket, people are not just the backbone; theyre the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, its not just about a job; its about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams. We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, lets create something extraordinary! Overall, Job Summary The HR Services Lead - NA is a key contributor to the execution of North America HR Services and global enablement programs. This role will execute and administer HR Services activities required to support the North America crew base, including onboarding, employee relations support, policies and processes, according to compliance standards and service delivery expectations. In addition, the role will play a key role in the implementation of global talent and learning and development programs across the global Sales and Delivery teams, with a focus on instructional design, strategy, metric reporting and facilitation. The role holder will be proactive and thrive in high-change environments, and be confident in navigating cross-functional workstreams in a global setting. Key Job Responsibilities and Accountabilities: Collaborate with HR leadership and Shared Services teams to support ongoing HR operations: policy administration, compensation, benefits processing, onboarding, recognition, and HR documentation. Maintain accurate HRIS records, manage personnel transactions, and ensure data integrity across platforms. Serve as a key liaison to internal departments, business leaders, and external partners for efficient HR service delivery. Manage HR tickets and service inquiries, particularly for North America, ensuring high standards of accuracy and responsiveness. Support the execution of enablement programs for Sales and Delivery teams globally. Act as the central coordinator for global and regional L&D initiatives, managing scheduling, logistics, and communications. Track and report on participation, completion rates, learner feedback, and overall program effectiveness. Integrate L&D components into onboarding and orientation programs. Assist localising global learning programs and support the delivery of virtual learning sessions locally. Participate in the design of learner-centered content using instructional design best practices and tools such as Articulate Rise. May perform additional duties as assigned. Reporting Relationship: Typically reports to the Director, HR Services NA, secondary reporting to Senior Learning and Development Partner. Skills, Knowledge, and Abilities: Experience with HRMS/HRIS systems Strong communication and influencing skills with the ability to work across time zones and teams Experience with Articulate Rise and familiarity with instructional design methodologies (e.g., ADDIE, SAM) Proven ability to develop and execute enablement or learning strategies that drive results Ability to manage multiple projects in a fast-paced, high-change environment Exceptional time management skills with the ability to prioritize tasks to meet deadlines Familiarity with Learning Management Systems (LMS) and collaboration tools (e.g., Microsoft Teams, SharePoint) Demonstrated ability to codify and implement best practices to enhance performance and customer success Ability to align with global time zones for key meetings and collaboration Education and Experience Required Preferred Education: Bachelor s degree in human resources, business administration, or a related field Certifications: Any HR certification preferred Experiences: 4 + years human resources experience, including HR Operations or Learning and Development work. Experience with HRIS platforms and ticketing systems (e.g., Workday, ServiceNow) strongly preferred.
Why Us NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence The go-to ServiceNow guide, NewRocket was recently awarded the ?2024 ServiceNow Worldwide Customer Workflow Partner of the Year? and ?2023 ServiceNow Creator Workflow Partner of the Year? We work with some of the worlds biggest brands, bridging the gap between what customers expect and what their technology can deliver, We #GoBeyondWorkflows to create new kinds of experiences for our customers, Come join our Crew! The Role NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments We are hiring a ServiceNow SPM Solution Architect with Integrations experience The Senior Software Engineer is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects, We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications We will set expectations for what success looks like Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals, What You Will Be Doing As a ServiceNow Architect you will interface with end-users, IT teams and key stakeholders to gather systems requirements for SPM solutions, Strong experience with SPM processes and can guide customers through understanding technical solutions to their business requirements Conduct requirements gathering workshops with clients in both onsite and virtual environments Configure and customize SPM/ITAM ServiceNow applications with focus on platform capabilities such as Mobile App Engine, UIBuilder, Workspaces and Performance Analytics, Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing, Mentor project crew members by managing peer reviews and provide technical guidance, Experience with implementing ServiceNow modules (SPM,IT Service Management, Knowledge Management, Service Level Management, Survey Management, Agent Workspace, Virtual Agent, Reports and Dashboards, Performance Analytics), Creation of script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script, Experience with ServiceNow for custom application design and development, Create and execute development plans as appropriate to meeting changing needs and requirements, Knowledge of ITIL V4 processes and hands on with ITIL process implementation, Ability to plan and package ServiceNow platform solutions and accelerators Presales Demo and Proof of Value for prospective customers, Conduct SPM/ITAM capability Requirements Analysis sessions and customer workshops Design custom or product-based solutions based on ServiceNow applications What You Bring Along Experience with ServiceNow SPM/ITAM products 8-12 years of IT Services and proven architecture experience Minimum 4 years preferred work experience on the ServiceNow platform 5+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow 5+ years of client facing consulting experience, Passion in engineering science and technology Applying principles, techniques, procedures, and equipment to the design and production of managed services, Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction, Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources, Adapts quickly in a fast-paced environment! Education: A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience Certifications & Knowledge The candidate must be willing and able to continue their education within the ServiceNow platform and beyond It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations, We Take Care of Our People NewRocket is committed to a diverse and inclusive workplace We value and celebrate diversity, believing that every employee matters and should be respected and heard We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status For individuals with disabilities who would like to request an accommodation, please contact hr in@newrocket,