ServiceNow Developer / Technical Consultant

As a ServiceNow Developer with over 10 years of experience, you will play a crucial role in developing enhancements and improvements on the ServiceNow Platform, focusing on ITSM, ITAM, Service Portal, and Virtual Agent applications. Your responsibilities will encompass the entire software development life cycle, from requirement gathering to design, development, testing, and deployment of solutions. You will serve as a Trusted Advisor, providing technical expertise to ServiceNow product owners and customers, delivering strategic initiatives, incremental improvements, and ensuring client expectations are met. Your key responsibilities will include driving the ServiceNow roadmap, identifying continuous service improvements, and mentoring the development and administration teams on ServiceNow concepts and capabilities. To excel in this role, you must have a total of 10 years of experience with at least 5-7 years in ServiceNow. Your expertise should extend to web development concepts, application architecture, and in-depth knowledge of the ServiceNow platform, including customizations such as UI Policy, Client Scripts, Workflows, UI Action, and more. You should also possess a rich understanding of ITIL practices and ServiceNow ITSM modules, with experience in implementing Change Management, Incident Management, Problem Management, and other modules. Your technical skills should include proficiency in web-based languages such as JavaScript, CSS, Jelly, XML, HTML, and Glide, as well as experience in integrating ServiceNow with other platforms through APIs like SOAP/REST. Additionally, you should be ServiceNow Administration and ITIL V3 Foundation certified, with experience in reporting, automated testing, and administration aspects of ServiceNow. Experience in working in an agile environment, good communication and presentation skills, and a Bachelor's degree in a relevant field are also required. If you are looking to leverage your expertise as a ServiceNow Lead Developer in a dynamic IT/Computers-Software industry, this role offers the opportunity to drive strategic projects, provide technical leadership, and deliver innovative solutions to meet client needs.,