Relativity Infrastructure Engineer

Job Description

Relativity Certified Administrator (Relativity Infrastructure Specialist preferred) Minimum of 5 years of Computer Helpdesk/Application Support or relevant IT experience Minimum of 3 years experience supporting hosted Relativity platforms. BS or BA degree in related field or commensurate work experience. Primary Responsibilities:- Support Relativity environments focusing on scalability, monitoring, stability, performance, and security. Collaborate with cross-functional teams to plan, schedule, and implement changes using the change management process. Respond to incidents in Relativity and integrated applications following the incident management process. Remediate items, perform Root Cause Analysis and present findings in Operations Review meetings. Implement Relativity security best practices. Analyze, install, and test Relativity server patches and help create implementation plans. Respond to any Relativity defects by coordinating with relevant teams and creating action plans. Collaborate with development teams to enable high performance, dependable integration of our tools with Relativity. Support Relativity integration with eDiscovery tools such as Nuix, Brainspace, and eCapture. Evaluate and set up third party software that integrates with Relativity and/or RelativityOne. Work with other teams to help create solutions for any custom projects required by clients. Fully document each customer issue/resolution. Create and maintain internal/external support documentation including SOPs, best practices, and knowledge articles. Provide guidance, support and mentoring to the App Support team. Perform on call responsibilities periodically, that may require working outside normal working hours (evenings/weekends).