Sr. ServiceNow Solution Architect

Job Purpose

Progress Rail is seeking a skilled ServiceNow developer. The developer is responsible for development of the ServiceNow platform, which supports IT service management to automate business processes. The role involves designing, configuring, developing, troubleshooting, and implementing baseline and custom applications to enhance the platform. A ServiceNow developer must also manage the platform to ensure stability and implement architectural changes when necessary.

This position will be configuring within ServiceNow ITSM and CSM platforms as well as maturing in the ITOM and ITAM platforms. They will turn business and functional requirements into system solutions while working with the customer throughout the development lifecycle. They will also perform daily administrative tasks in support of the ServiceNow product and other tools/products used by the Office of Cybersecurity Services. Essential Functions include:

• Perform ServiceNow configuration and administration
• Workflow creation/modification
• Business Rules creation/modification
• UI policy/actions/page creation
• Form design and updates
• JavaScript writing
• Create/Configure notifications
• Configure user accounts, groups, and roles
• Creation of dashboards and reports
• Create/maintain system integrations
• Create/maintain system data imports/exports
• Design ServiceNow solutions that meet the needs of the business
• Creates test scripts and cases to assist customers with solution verification
• Creates release notes for work performed
• Other duties as assigned

Technical Skill:

• 5-10+ years of ServiceNow administration/development experience
• ServiceNow Developer certification is preferred.
• ServiceNow Application Developer, ServiceNow Implementation Specialist or ServiceNow System Administrator is preferred
• Previous experience with SQL relational databases
• Previous experience with web services (SOAP, REST)
• Previous application testing experience
• ITIL V3/4 certification is preferred
• Previous experience using/supporting reporting tools is preferred
• JIRA usage and development a plus
• Responsible for identifying which Configuration Item (CI) types, CI attributes, and CI relationships are tracked in the CMDB
• Defines and documents the processes and procedures for creating and maintaining CIs and CI data
• Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB
• Evaluates requests for new CI classes, CI attributes, and CI relationship types
• Defines, creates, and monitors CI data health reports / dashboards and works with the CI Data Owners to resolve any issues
• Ensures the CI data is managed using the approved processes
• Manages the design, development, and implementation of process and / or CMDB enhancements

Qualifications and Education Requirements

• Bachelors degree in CS, CIS, Math, MIS, or related Technology field
• Minimum 5 years direct experience on ServiceNow platform
• Strong multi-tasking, highly organized, detail oriented
• Strong process adherence
• Strong sense of urgency, perseverance, and the creativity to overcome obstacles
• Results oriented
• Fluent in written and spoken English