237 Itam Jobs - Page 4

Position Overview This position serves as the technical lead for the IT Asset Management (ITAM) domain within Client's "ServiceNow Implementation" project. This role is responsible for designing the overall architecture and overseeing the technical implementation of the ServiceNow ITAM Professional solution to establish an integrated ITAM foundation across Client's global organization. Roles & Responsibilities ITAM Solution Architecture Design: Analyze Client's asset management requirements to design an optimal solution architecture based on the ServiceNow ITAM Professional module. Design the entire lifecycle management process (Request Receipt Return Disposal) for assets, including hardware, software, and non-IT assets. Incorporate multi-language support and requirements for segregated/unified asset data views by legal entity to support global operations. Design the Configuration Management Database (CMDB) as the foundation for ITAM and define its relationship with asset data. System Integration and Data Consolidation: Design the architecture for integrating with the SAP system to synchronize asset accounting information. Develop a plan to link asset data with user HR/organizational information by integrating with Workday. Design the architecture to automatically discover and update asset information by integrating ServiceNow with existing asset inventory tools such as SCCM, JAMF, and Intune. Data Migration and Validation: Develop and lead the execution of a data migration strategy to transfer data from Client's existing asset management systems to the new ServiceNow ITAM system. Validate the integrity of the migrated data, which includes hardware, software, and office equipment. Lead and Support Technical Implementation: Design functionalities to support physical inventory counts using QR/barcode scanning.' Design an integrated user interface and portal that allows users to view their assigned assets and submit IT asset-related requests. Design reports and dashboards that provide statistics on asset holdings by type, organization, and legal entity. Resolve technical issues within the ITAM project and provide clear guidance to the development team to ensure successful project completion. Required Qualifications: Over 5 years of experience on ITAM solution on the ServiceNow platform. In-depth understanding and hands-on project design experience with the ServiceNow ITAM Professional module (including HAM and SAM). Strong understanding of CMDB design and data modeling. Experience with SAP (for asset accounting) and Workday (for HR information) integration projects. Experience in planning and executing data migration from legacy systems to ServiceNow. Excellent problem-solving and communication skills. Skills Required: ServiceNow CIS-Hardware Asset Management (HAM) or CIS-Software Asset Management (SAM) certification. Experience with integrating endpoint management solutions such as SCCM, JAMF, and Intune. Experience executing ITAM projects in a global corporate environment. Project experience in the gaming or IT/cloud industry. Business-level proficiency in both Korean and English to facilitate communication with global and domestic stakeholders. How You’ll Grow at In Time Tec In Time Tec, has made significant investments to create a stimulating environment for its people to grow. We want each of our employees to grow in their way and play their roles while honing their ownership abilities. As part of those efforts, we provide our professionals with a range of educational opportunities to help them grow in their career. Our guiding principles of leadership, trust, transparency, and integrity serve as the foundation for everything we do and every success we achieve. We are proud of these fundamental principles since they demonstrate our dedication towards them as a “One Team”. We value every individual by giving them the freedom to make daily decisions that can support their health, well-being, confidence, and awareness. Our leadership team is there to offer the safe base by giving the right budding environment, instruction, tools, and chances necessary for your professional development in achieving your goals. Our people and culture work together in a collaborative environment, making In Time Tec a thriving place to work. You can find out more about Life at In Time Tec here.

Essential Requirements: BE/B. Tech (minimum), MBA (IT/Operations) is preferred Minimum IT experience required is 8 – 10 years out of which at least 5 – 7 years in ServiceNow functional consulting domain Hands-on work experience as Functional Consultant on ServiceNow ServiceNow Certified System Administrator (CSA) and/or ServiceNow CIS (any) Strong oral and written communication skills with the ability to communicate technical information in non-technical language Proven people management skills for 8 – 10 people team Excellent English communication skills, both written and verbal, including business writing skills Experience of performance data analysis of ITIL® processes Ability to work with all levels of client and internal resources Ability to organize, delegate, and leverage resources to accomplish objectives Supervisory skills and the ability to leverage support from other parts of the organization Organizational and time management skills Roles and Responsibilities Role Overview ServiceNow Functional Consultant, a self-driven individual who would be responsible for providing functional consulting for various applications, suites or platforms utilizing tools like ServiceNow® while analyzing current operational business/IT processes; assessment & designing or redesigning of these processes & functionalities to drive significant improvements in productivity, quality & service while working closely with business stakeholders and technical teams to specify and deliver new/enhanced processes. Job Description: Implement/Standardize/Optimize various business or IT (Service Management) processes and functions for a large customer environment where IT services may get offered by multiple service providers Plan end-to-end Enterprise Service Management or ServiceNow CoE function implementation considering various business and strategic scenarios Reengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder input and buy-in Lead functional enterprise service management processes implementations for designed/re-designed processes using tools like ServiceNow Work on Business Requirements Documents (BRDs), High/Low Level Design Documents (HLDs/LLDs), Functional Requirements Specifications (FRS), User Stories, Test Scripts, Training Guides, HOTS etc. Work closely with ServiceNow® technical team to implement the desired processes using Agile approach Support process and tool implementation through appropriate documentation for processes, functionalities, test scripts and training material etc. Conduct operational training and follow organizational change management process Implement KPI measurement & reporting Desired Skills: ServiceNow Functional Consulting experience for either of ServiceNow suites as ITSM, SPM, HRSD, ITOM, ITAM, SecOps, IRM, Custom Apps etc. ITIL® Intermediate or Expert certified Strong customer service orientation Passion for analyzing problems & designing creative solutions in the form of process design and automation, driving continuous performance improvement Comfortable with and effective using MS Office applications including Visio Close attention to detail and accuracy Deadline driven and results oriented Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management

Life on the team Are you detail-oriented and passionate about managing IT assets effectively throughout their lifecycle? As part of our Asset Management team, youll play a vital role in managing the full lifecycle of IT assetsensuring accurate inventory, efficient deployment, and responsible disposal if required. If you're driven by process, compliance, and operational excellence, this is the perfect opportunity to grow your career. What youll do: Manage the end-to-end lifecycle of IT assets (procurement to disposal) in accordance with company policies and industry standards. Maintain accurate records of IT assets using ServiceNow or similar asset management tools. Oversee inventory to track quantities, locations, and statuses of all devices including laptops, desktops, and mobile equipment. Generate regular reports on asset inventory, procurement status, and lifecycle metrics using Excel (PivotTables, VLOOKUP, advanced formulas). Conduct periodic audits and reconciliations to ensure data accuracy and compliance. Coordinate with vendors and logistics partners to ensure timely delivery and collection of IT assets. Support asset deployment to end users and manage proper disposal or recycling of retired devices. Collaborate with IT support teams to resolve hardware-related issues, including failures, replacements, and repairs. Ensure compliance with ITIL standards, particularly in asset and configuration management. Provide timely documentation and reporting for stakeholders and audits. What you’ll need Experience: Associate Technical Analyst (ATA): 1–3 years in IT Asset Management with DLM experience Education: BCA, BSc, or BCom. Skills: Advanced Excel proficiency (PivotTables, VLOOKUP, advanced formulas). Strong knowledge of IT asset lifecycle management. Experience with IT asset audits and reconciliations. Familiarity with ServiceNow or equivalent ITAM tools. Understanding of ITIL practices in asset and configuration management. Effective coordination with vendors and logistics. Strong documentation and reporting abilities. Excellent communication and collaboration skills. About us With over 20,000 employees globally, we are at the heart of digitisation—supporting some of the world’s most recognised organisations in managing their IT infrastructure across more than 70 countries. We guide our clients through IT strategy, implement the best technologies, and enable digital transformation at scale. Learning and development We believe our people are our greatest asset. That’s why we offer coaching, mentoring, professional certifications, and global opportunities. Whether you want to deepen your current expertise or explore new areas of the business, we’ll support you every step of the way. Our leaders invest in your development and help unlock your full potential. You belong We are committed to building an inclusive, supportive, and diverse workplace. We celebrate the unique experiences and perspectives every team member brings. We want you to feel empowered, respected, and like you truly belong here. Your application is evaluated solely on merit—regardless of your age, disability, ethnicity, gender identity, faith, or orientation. We are proud to be a Disability Confident Employer and encourage applications from individuals with disabilities. If you meet the essential requirements, we guarantee you an interview.

Dear Professional, Greetings from TATA CONSULTANCY SERVICES LIMITED!!! Thank you for exploring career opportunities with Asia's largest IT company Exciting # Job Opportunities for # Experienced Professionals TCS is Hiring SERVICENOW ITAM DEVELOPER Role : IT Asset Management Developer Total Experience Range: 5- 12 years Mode of Interview: ONLINE

Provide Tier 1 & 2 IT support (hardware, software, network – Windows/Mac) Administer Microsoft 365 applications Troubleshoot & support video conferencing systems ( Teams, Zoom, Webex) Perform basic LAN/WAN & wireless troubleshooting, IP configuration

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to’ questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). • Good knowledge of ServiceNow and ITIL. • Understanding Scrum Methodology. • Strong engagement, communication and facilitation skills. • ServiceNow Certified System Administration Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM

Educational Bachelor of Engineering,Master Of Engineering Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Technical and Professional : Primary skills:Technology-Infra_ToolAdministration-ITSM-ServiceNow,Technology-Infra_ToolAdministration-ITSM-ServiceNow-CSM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITAM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM Preferred Skills: Technology-Infra_ToolAdministration-ITSM-ServiceNow Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD Technology-Infra_ToolAdministration-ITSM-ServiceNow-CSM Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITAM

Educational Bachelor of Engineering,BCA,BTech,MCA,MSc,MTech Service Line Cloud & Infrastructure Services Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, and SLAs/OLAs. Integrations knowledge using REST, SOAP Hands-on Experience on Service Portal Hands-on Experience on Performance Analytics Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions. Define complex application development administration and programming standards. Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional : Primary skills:Technology-Infra_ToolAdministration-ITSM-ServiceNow,Technology-Infra_ToolAdministration-ITSM-ServiceNow-CSM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD,Technology-Infra_ToolAdministration-ITSM-ServiceNoaw-ITAM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITBM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM Preferred Skills: Technology-Infra_ToolAdministration-ITSM-ServiceNow

Role & responsibilities We are looking for a candidate for the role ServiceNow Developer, Hyderabad location. Implement ServiceNow platform capabilities specifically the ITAM, ITSM and ITOM modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations. Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer. Identify potential problem” areas within customer ServiceNow environments and provide advice on problem resolution. Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform. The Senior ServiceNow Developer will complete all work within agreed timescales and KPI’s. See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM. Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations. Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle – from licensing to purchasing to deployment to decommissioning. Learn and follow the ITAM department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards. Qualifications Bachelor's Degree or relevant work experience required Minimum 5 years holding a position configuring and customizing ServiceNow projects Minimum of 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.) Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.). Detailed knowledge of ITIL methodologies, JavaScript and web software design principals and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog). Detailed knowledge of relational databases, Directory service integration experience (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0) Preferred candidate profile

Hands-on and strong technical knowledge of ServiceNow platform, including development and customization, DevOps, Data Import, Application Security, ClientServer technology, Networking Systems, High Availability, Disaster Recovery Concepts, Application Integration, Middleware Concepts, Application development of agile and waterfall methodologies. Functional knowledge of database operations, networking/firewall/security, Data Center Operations, Backup & Storage Management, email platform and application programming. Hands-on technical delivery of ServiceNow solutions from design and solid development experience to testing and implementation. Lead technical consulting efforts for ServiceNow implementation and customization projects, ensuring on-time delivery of high-quality solutions Collaborate with business and technical stakeholders to understand requirements and provide guidance on best practices Design and develop technical solutions based on business requirements, ensuring adherence to industry standards and best practices Provide technical mentorship and guidance to junior consultants and other team members Build integrations between ServiceNow and other enterprise systems Provide subject matter expertise on ServiceNow to clients and other stakeholders Ensure proper code management and version control practices are followed Participate in code reviews and ensure code quality Troubleshoot technical issues and provide timely resolutions Lead technical training sessions for clients and other stakeholders Build high and low level design for the Solutions Prepare and present customer demos Ability to lead all major sprint ceremonies Role & responsibilities Preferred candidate profile

Asset Management, CMDB, Daily Dashboard, Inward Outward Register, Asset Life-cycle, Asset Database Management, Immediate joiner .

Life on the team We are seeking a highly skilled and detail oriented ServiceNow Asset Data Quality Analyst to join our team. The ideal candidate will have a strong background in data analysis, asset management, and Excel reporting, power point, ServiceNow SAP and automation with a keen ability to perform root cause analysis. This role is crucial in ensuring the integrity, accuracy, and quality of our data within the ServiceNow platform. What youll do Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements. Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. Provide Technical Leadership in own specific area of expertise. Document and reports on work completed to ensure compliance with Company and Customer Procedures. Contribute to the development of technical procedures and standards to meet business and customer requirements. Escalate issues in line with company processes to ensure customer demands are met. Able to communicate on complex issues to meet business and customer requirements to avoid escalations. Evaluate escalations and resolve appropriately to ensure customer demands are met. Provide customer service to internal and external customers to ensure consistent experience. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Identify own development needs in line with business objectives. Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Demonstrates relevant Winning Together behaviours Costs minimised Keep skills up to date with IT industry standards as appropriate to the role/Contract Attain and maintain accreditations as appropriate to the role/Contract What youll need Works under general supervision. Uses discretion. Demonstrates analytical and systematic approach to resolving complex problems and assignments. Takes initiative in identifying and negotiating appropriate development opportunities. Able to define and follow instructions and procedures Proven experience in IT Service environment. Demonstrates the ability to absorb and apply technical information. Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role Ideally certified in appropriate technologies to support business strategy. Demonstrates an organised approach to work. Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing. Proven ability to work under pressure and to tight deadlines. Routine administrative skills Demonstrates effective interpersonal, literacy and numeracy skills Demonstrates awareness of health and safety at work. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.

Life on the team A Technical Contract Management Team Leader in FLSs shared service organization with ServiceNow Asset Management is responsible for overseeing the management of contracts and ensuring the efficient use of assets within the ServiceNow platform. Youll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. What youll do Daily active management through planning and distributing workload appropriately to ensure that business needs and deadlines are met Driving efficiency and managing performance within the team to increase productivity and reduce delivery costs Liaising with the team to provide appropriate support, coaching and drive the Winning Together values Producing and analysing management reports to allocate work and report on trends Providing clear, concise, and relevant communication with the team, stakeholders and senior management Being accountable for maintaining levels of cover for planned and unplanned absence Being accountable for the recruitment process and ensuring all the necessary support and training is available for a successful onboarding of new starters Understanding global operational requirements, shared best practices, and maintaining the highest level of performance of the team Building and maintaining relationships with other teams to ensure service delivery within SLA and contractual obligations Supporting new business during transition and Early Life Support, working alongside the GSC Change team Maintain knowledge ownership of specific customers, and ensuring the wider teams are also kept up to date with any customer changes Drive a Continual Service Improvement culture, where issues and suggestions can be raised openly Resolving customer escalations in a timely manner to avoid disruption and minimize business impact Acting in accordance with Computacenter HR and Information Security Policies and reporting any potential or actual security events or other security risks to the organization Responsible for applying matrix organization guidelines What you’ll need Strong leadership and team management abilities Excellent proven customer service skills Confidence in building relationships with key stakeholders and senior management Ability to adapt quickly to new working conditions and deliver outcomes Excellent interpersonal, literacy, and numeracy skills Excellent administrative skills and ability to analyse data and produce reports Ability to coordinate, organize, and prioritize work activity for self and others Proficient in ServiceNow, Microsoft applications and other relevant tools Excellent analytical and problem-solving skills Ability to multi-task, work under pressure, and at pace Must possess organizational, time management, and motivational skills Must possess a strong work ethic, with proven people management skills, working across virtual team Good coaching skills in a busy environment

Business Rules, Client Scripts,Script Includes,Flows, Dashboards,Workspaces Mobile App Development on ServiceNow JavaScript, HTML, CSS, SQL Modules: ITSM , ITAM (Hardware Asset Management) Tools: ServiceNow Studio, Flow Designer, Service Portal

At least 1 year of Experince in Asset Management . Knowledge of Advance Excel , CMDB and Ticketing Tool. looking for immediate Joiners only.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations ManagementMinimum 2 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationA Mandatory Certified ServiceNow ITSM FundamentalsB Optional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs, developing and implementing solutions, and ensuring the applications are functioning optimally. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Collaborate with stakeholders to gather requirements and understand business processes.- Design and develop applications using ServiceNow IT Service Management.- Configure and customize applications to meet specific business needs.- Perform testing and debugging to ensure the applications are functioning correctly.- Provide technical support and troubleshooting for application issues.- Stay updated with the latest industry trends and technologies.- Assist in training and mentoring junior professionals. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ServiceNow IT Operations Management.- Strong understanding of IT service management principles and best practices.- Experience in designing and implementing ServiceNow workflows and modules.- Knowledge of ServiceNow scripting languages such as JavaScript and Glide.- Familiarity with ITIL processes and frameworks.- Ability to analyze and troubleshoot complex technical issues.- Excellent problem-solving and communication skills. Additional Information:- The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A Bachelor's Degree in Computer Science or IT or Engineering or a related field is required. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationA Mandatory Certified ServiceNow ITSM FundamentalsB Optional Certified ServiceNow ITOM or GRC ITAM

Role & responsibilities About the Role: We are looking for a Technical Consultant to support the implementation and integration of ServiceNow modules, including ITSM, ITOM, Integrations, CMDB, and more. The ideal candidate will have hands-on experience in configuring and customizing ServiceNow solutions to meet client needs. Key Responsibilities: • Assist in the design and implementation of ServiceNow modules such as ITSM, ITOM, Integrations, and CMDB. • Experience in working on ServiceNow Platform Upgrades and Cloning. Work closely with clients and stakeholders to understand their requirements and provide technical guidance. • Develop and configure ServiceNow components, including workflows, scripts, and integrations. • Conduct testing and validation of ServiceNow solutions to ensure they meet business requirements. • Troubleshoot and resolve issues related to ServiceNow modules, providing timely support to clients. • Create and maintain technical documentation for ServiceNow solutions. • Collaborate with cross-functional teams to ensure seamless integration and data flow. • Stay current with ServiceNow updates and best practices. Qualifications: • Bachelors degree in Computer Science, Information Technology, or a related field. • 5+ years of experience in IT, with at least 3 years in a technical consulting role. • Hands-on experience with ServiceNow modules (e.g., ITSM, ITOM, CMDB) and integration technologies (e.g., REST, SOAP, APIs). • Strong problem-solving and troubleshooting skills. • Excellent communication and client-facing skills. • ServiceNow Certified System Administrator (CSA) or similar certification is a plus. Preferred Skills: • Experience with scripting languages (e.g., JavaScript, Python). • Knowledge of ITIL and ITSM processes. • Familiarity with Agile and DevOps methodologies.

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to’ questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). • Good knowledge of ServiceNow and ITIL. • Understanding Scrum Methodology. • Strong engagement, communication and facilitation skills. • ServiceNow Certified System Administration Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM

Role & responsibilities Primary Responsibilities: + Translate stakeholders' requirements into reporting deliverable and workflows + Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements + Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes + Must have hands on exp in web development of service center Portal using CSS , HTML. Preferred exp in Angular JS + Strong knowledge of CMDB database . + Preferred to have working exp in AI agents , Now Assist. + Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers + Design quality features and thinks about how the applications and solutions will evolve in the future + Solving complex problems in a highly dynamic and agile environment + Having a strong focus on code quality and reusability + Participate in discussions with team members to select and apply relevant analytic techniques and create actionable business insights. + Contributes to team processes and methodology to improve delivery, quality, and effectiveness. + Works on other projects and tasks as deemed necessary. + Works closely with the QA team in the testing software and remediation of issues. Qualifications: + Bachelor's degree in Computer Science (or related field) with 4+ years of industry experience. + A minimum of 3 Years of working experience with ServiceNow modules like Service Portal, HR Service Delivery, HR Onboarding , GRC , CMDB , ITAM and ITOM and Transitions and ITSM is an added advantage. + A minimum of 4 years experience with ServiceNow app development. + Ability to work both independently and in a team-oriented, collaborative environmental-starter; ability to complete assigned tasks with limited supervision. + Successful experience working with global teams across multiple geographies and time zones. + Excellent interpersonal and teamwork skills. + Excellent English verbal and written communication skills. Certifications: + Certified as ServiceNow System Administrator (CSA) + Certified as ServiceNow – Application Developer (CAD) + Certified ServiceNow Implementation Specialist

We are looking for a skilled professional with 6 to 10 years of experience to join our team as a ServiceNow CMDB+ITAM expert. The ideal candidate will have a strong background in IT management and excellent problem-solving skills. Roles and Responsibility Manage and maintain the ServiceNow CMDB, ensuring data accuracy and integrity. Implement and configure ITAM (IT Asset Management) modules within ServiceNow. Develop and enforce best practices for asset management, including inventory control and reporting. Collaborate with cross-functional teams to identify and resolve technical issues related to assets and infrastructure. Provide training and support to end-users on ServiceNow CMDB and ITAM functionality. Analyze and optimize business processes to improve efficiency and reduce costs. Job Strong knowledge of ServiceNow platform, particularly CMDB and ITAM modules. Experience with asset management principles and practices. Excellent analytical and problem-solving skills, with attention to detail. Strong communication and collaboration skills, with the ability to work effectively with stakeholders. Ability to design and implement process improvements to increase efficiency and productivity. Familiarity with industry standards and best practices for IT management. Additional Info The company name is Apptad Technologies Pvt Ltd., and the industry is Employment Firms/Recruitment Services Firms.

Position: Assistant/ Deputy Manager Asset Management Job Location: Jaipur, Rajasthan Job Type: Full Time Salary: Best in the Industry Required Qualification: Any Graduate Required Experience: 3+ Years of Experience in Asset Management About the Company: Digamber Capfin Limited started in the magnificent land of Rajasthan, Jaipur in 1995 with a sole mission to empower rural Indian minds with a range of financial services is today one of the leading providers of MFI Loans in the state with over 220 branches and more than 1982 employees working every day to enable the rural population to succeed and grow, we are striving to make a change in the society Having focused to serve the underprivileged who live in remote villages and who dont have access to formal credit, Digamber Finance choose to lend a helping hand to ambitious entrepreneurs who aspire to achieve big in life Today with a strong presence in 9 states and over 90 districts, and giving smiles to over 1 million happy faces Digamber Finance offers a wide range of microfinance solutions like agricultural loans, small business loans, dairy farm loans etc About the Role: We are seeking a detail-oriented and proactive IT Asset & Support Specialist to manage the organizations IT asset inventory and provide comprehensive technical support This dual-role position involves maintaining full lifecycle oversight of IT assets while also delivering end-user support for hardware, software, and systems-related issues to ensure seamless business operations Responsibilities: IT Asset Management - IT Asset Inventory Management: Maintain an accurate and up-to-date inventory of all IT assets including hardware, software, and licenses Asset Lifecycle Management: Manage the complete lifecycle of IT assets from procurement and deployment to maintenance and disposal Software License Compliance: Ensure all software is appropriately licensed and compliant with vendor agreements and legal standards Asset Tagging and Tracking: Implement and manage asset tagging systems for efficient tracking and allocation of IT resources Procurement Coordination: Work with procurement and finance teams to ensure timely acquisition of IT assets aligned with business needs and budgets Asset Disposal & Decommissioning: Oversee secure and compliant disposal or decommissioning of obsolete or non-functional IT equipment Audit Support: Provide necessary documentation and data for internal and external IT asset audits IT Support - User Support & Issue Resolution: Offer timely technical support for hardware, software, and network-related issues with a focus on first-call resolution Helpdesk Management: Manage IT helpdesk operations including logging, tracking, prioritization, and closure of support tickets in line with SLAs Incident Logging & Tracking: Ensure proper documentation and categorization of all IT incidents with appropriate resolution or escalation Hardware & Peripheral Support: Support the setup, maintenance, and troubleshooting of desktops, laptops, printers, and other peripheral devices New User Onboarding & Offboarding: Provide IT setup and access for new hires, and ensure secure deactivation of access and retrieval of assets during offboarding Technical Documentation: Develop and maintain comprehensive documentation for IT processes, common issues, and resolutions Remote Support & Troubleshooting: Provide remote support to offsite users, ensuring minimal disruption to productivity System Maintenance & Updates: Perform regular system maintenance, patch updates, and ensure systems are secure and up-to-date Requirements: Familiarity with ITAM tools and helpdesk systems Strong knowledge of Windows/Mac OS, Microsoft 365, and basic networking Excellent organizational, problem-solving, and communication skills Ability to manage multiple priorities and work independently or as part of a team

Role Description You will be joining Foundational Platforms team within Automation Platform/GTI as a Lead Engineer. The team is responsible for engineering of ServiceNow platform that runs banks CMDB, ITOM, ITAM (SAM, HAM) and ITSM processes (Incident, Problem, Change, Configuration, Service Request, and others). It is one of the most used applications within the Bank. You will have an opportunity to elicit requirements, design and implement solutions used by tens of thousands of users across the world. We are a global team and you will work with the best ServiceNow Engineers and Business Analysts within the teams spanning three locations (UK, US and India). Your key responsibilities Being a Subject Matter Expert for several ITSM, ITAM, ITOM, IRM, CMDB, CSDM processes and providing support to the relevant development teams Expert in Agile Business Analysis processes, stakeholder engagement, requirement elicitation etc. Liaising with the Product Team, customers, and other stakeholders as appropriate and acting as the business/functional counterpart for solution identification Participating in the analysis of incoming demand requests and progressing them to technical stories for the backlog. Supporting Agile ceremonies: sprint planning, daily stand-up, Show & Tell and retrospectives Actively supporting the business strategy, plans, and values, contributing to the achievement of a high-performance team culture Defining and documenting the standards for how the professional discipline operates Training and educating the chapter (and others where helpful) on these standards Providing oversight and measuring how well those standards are adopted Developing the professional growth of the discipline (e.g. measuring improvements and maturity) Line manager responsibility for resources within BA chapter, ensuring clear development and career paths, succession planning, and hiring of resources Your skills and experience Minimum 15 years of experience working in dynamic IT environment Minimum 5 years of experience working as a ServiceNow Business Analyst ServiceNow in-depth product knowledge is required in one or more of the following areas. Mainline ServiceNow Certifications in these areas are an added advantage ITSM (Incident, Problem, Change, Configuration, Service Request) or ITOM (Discovery/Service Mapping) or ITAM (SAM, HAM) or IRM Proven experience of a Highly Skilled Business Analyst in taking very high-level requirements and working with stakeholders of different seniorities to translate them into technical stories is a Must Experience working in Scaled Agile environment Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). • Good knowledge of ServiceNow and ITIL. • Understanding Scrum Methodology. • Strong engagement, communication and facilitation skills. • ServiceNow Certified System Administration Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM

Implement and configure ServiceNow HAM Pro features including: • Asset Lifecycle Management (LCM) • Reclamation rules and stockroom processes • Model lifecycle configuration • Migrate existing custom HAM workflows to OOTB HAM Pro features. • Collaborate with CMDB, procurement, HR, and legal teams to enable end-to-end hardware lifecycle automation. • Build and modify business rules, UI policies, client scripts, and Flow Designer flows. • Integrate HAM Pro with third-party systems like SCCM, Coupa, AD, or ERP platforms using REST/SOAP APIs and MID Server. • Partner with QA and support teams to test and validate asset processes. • Document technical configurations and support knowledge handover. • Ensure platform governance, upgrade-compatibility, and compliance with internal policies

Job ResponsibilitiesProcess and Continuous ImprovementDrive the strategy for R1 RCMs IT Asset Management (Hardware and Software) practice.Create partnerships with IT Platform Owners, End user support, ITSM, Sourcing and other relevant areas within/outside of ITEnsure quality control through the lifecycle of IT assets by developing and implementing appropriate procedures to track and manage the IT Assets.Safeguard a detailed inventory of hardware and software assets and apply the information gathered to enable immediate corrective action on vulnerabilities, strengthen policy/governance, support audits, understand the software spend and manage end of life/end of services risk avoidance.Maintain the IT asset capability to empower the organization to better manage the lifecycle of hardware and software across R1.Support audit activities that may ariseTechnology AcumenDrive features and functionality on the IT Asset Management capability (ServiceNow) to enable the IT Asset Management Processes and show the value to continue to scale and mature the services.Create and maintain governance and support the interdependencies between ITAM (IT Asset Management), APM (Application Portfolio Management) and CMDB (Configuration Management Database) across R1s ServiceNow platform.Reporting, Dashboard and AuditsGenerate and distribute various reports, including compliance reports on current assets.Identify savings opportunities for renewals, software licensing and services.Minimum Qualifications (required)Bachelors degree, preferably in Information Technology, Computer Science/Engineering, or Project Management (or equivalent years of training, work experience and education)5+ years management experience to include:Implementing new processes and functions within an IT organizationStrong facilitation, negotiation, and conflict resolution skillsProven ability to effectively drive change4+ years of hands on IT Asset Management (hardware and software) experience in large complex organizationsAdvanced knowledge of ServiceNow technology and ITAM moduleStrong technical and ITIL service management backgroundDemonstrate visible leadership and exhibit R1 leadership expectations.Build Strong relationship across IT and our business unitsGrow and develop the team by attracting, retaining, and developing talent through training, education, and mentoring.Additional QualificationsStrong business acumen and ability to understand the larger company strategyDemonstrated ability to understand complex ideas and interdependenciesManaging complex projects and technical teamsExcellent presentation and communication skills for both technical and non-technical audiencesTrack record of using quantitative and qualitative data to prioritize decision-makingLean practitioner certifications or training, as well as applicable experience in Continuous ImprovementITIL practitioner/Agile practitioner Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook Location - Noida,Chennai,Hyderabad,Bengaluru