Servicenow Developer

Major Responsibilities and Activities:

• Manages Update Set creation and migration, Schedules and verifies instance clones.
• Participates ServiceNow upgrade planning and execution.
• Manages Instance Security, User/Group Access/Access Control Lists
• Contributes to ServiceNow releases.
• Overall ownership of our ServiceNow instance including Incident, Knowledge, Problem, Change, Service Request, and CMDB modules.
• Lead the coordination, design, and execution of integrating standard LDAP & 3rd party apps into our ServiceNow environment.
• Gaining new knowledge about ServiceNow through self-motivated online learning and through official ServiceNow courses provided.
• Maintaining the integration for existing customers and offering solutions to those without Implementing LDAP with customer provided systems, domain ownership for external customers.
• Perform standard daily, weekly, monthly maintenance, and overall system health checks.
• Validate domain separation compliance for all customers to ensure no cross-contamination.
• Staying up to date with the latest releases, product enhancements, and plugins.
• Attending courses provided by ServiceNow to stay current on the technology.
• Perform routine update set updates within the system for all changes made
• Perform standard system cloning from production to test environment.
• Support the creation of custom reports/dashboards.
• Troubleshoot and resolve problems.
• Orchestrate and automate tasks.
• Participate in department on-call rotation.
• This position may be required to perform other related duties as assigned.
• Adheres to internal standards, policies, and procedures and performs other duties as assigned