IT Support

OwlSure, a business unit of ValueMomentum is hiring for

Job Title: IT Support Engineer – Microsoft 365 & Intune

Primary Focus

Microsoft Intune, Endpoint Management, and Microsoft 365 services

Key Responsibilities

Microsoft 365 & Identity Administration

• Provide

  L1–L2 support

  for Microsoft 365 services including

  Entra ID (Azure AD), Exchange Online, Teams, SharePoint, and OneDrive

  .
• Manage

  users, groups, roles, and permissions

  in hybrid Active Directory and Entra ID environments.
• Support

  Identity and Access Management (IAM)

  , including role-based access control and conditional access.
• Monitor and respond to

  Microsoft 365 service alerts, incidents, and outages

  .

Endpoint & Device Management

• Administer

  Intune (MDM/MAM)

  to enforce endpoint compliance, security baselines, and configuration policies.
• Troubleshoot and support

  Windows 10 and Windows 11

  endpoints, including AVD environments.
• Assist with

  patch management and system updates

  for servers and endpoints.
• Enforce security policies via

  Intune and Group Policy

  .

Security & Compliance

• Apply enterprise security best practices including:

• Principle of Least Privilege

• Data encryption and device security

• Support

  email security, mail flow, spam filtering, and mail hygiene

  using Microsoft Defender or third-party solutions.

End-User Support & Operations

• Provide

  remote and on-site support

  with strong communication and follow-up.
• Assist with

  employee onboarding and offboarding

  , including device setup and access provisioning.
• Maintain accurate

  IT documentation

  , SOPs, and troubleshooting guides.
• Maintain

  hardware, software, and license inventory

  .

Monitoring, Backup & Optimization

• Monitor system performance and assist in

  capacity planning and optimization

  .
• Participate in

  backup and recovery operations

  for critical systems and data.
• Stay current with

  Microsoft 365 updates

  and recommend improvements to enhance productivity.

Required Skills & Qualifications

• 2–5 years

  of experience in IT Support, Endpoint Administration, or Intune/M365 environments.
• Hands-on experience with

  Microsoft 365 Admin Center

  and

  Entra ID (Azure AD)

  .
• Strong experience in

  Windows endpoint support and troubleshooting

  .
• Familiarity with

  Intune, MDM solutions, and compliance policies

  .
• Solid troubleshooting, analytical, and problem-solving skills.
• Excellent

  verbal and written communication

  skills.
• Ability to work independently and collaboratively while managing multiple priorities.

Preferred Certifications

• Microsoft 365 Administrator
• Microsoft Intune Administrator
• Modern Desktop Administrator Associate