Job
Description
As a Technical Support Executive in the HRMS Support & Implementation department, your role will involve providing client support for technical queries related to attendance machine/device setup and troubleshooting. You will also be responsible for conducting system demonstrations, trainings, and handholding sessions for client HR/Admin teams. Additionally, you will manage attendance discrepancies, regularization, and automation rule setup, as well as prepare and share Minutes of Meeting (MOM), policy drafts, and HR-related documentation. Coordination with clients to collect necessary data and providing remote and on-site technical support for integration of devices and applications will also be part of your responsibilities. Ensuring timely resolution of client issues and maintaining proper reporting on daily tasks and client requirements are key aspects of this role. Key Responsibilities: - Provide client support for technical queries related to attendance machine/device setup and troubleshooting. - Conduct system demonstrations, trainings, and handholding sessions for client HR/Admin teams. - Manage attendance discrepancies, regularization, and automation rule setup. - Prepare and share Minutes of Meeting (MOM), policy drafts, and HR-related documentation. - Coordinate with clients to collect required data such as employee master, salary slip format, grade-wise details, etc. - Provide remote and on-site technical support for integration of devices and applications. - Ensure timely follow-up and resolution of client issues, escalating where necessary. - Maintain proper reporting and updates on daily tasks, pending issues, and client requirements. Qualifications: - Must have own laptop and be open to travel to client locations when required. - Excellent communication, coordination, and client-facing skills. - Problem-solving mindset with the ability to handle multiple client tasks. - Graduate in IT / HR / Management / Computer Applications (preferred). - 02 years of experience in Technical/Implementation/Support role (freshers with strong skills can also apply). Please note: This is a full-time position requiring travel to client locations as well as strong technical and client-facing skills. As a Technical Support Executive in the HRMS Support & Implementation department, your role will involve providing client support for technical queries related to attendance machine/device setup and troubleshooting. You will also be responsible for conducting system demonstrations, trainings, and handholding sessions for client HR/Admin teams. Additionally, you will manage attendance discrepancies, regularization, and automation rule setup, as well as prepare and share Minutes of Meeting (MOM), policy drafts, and HR-related documentation. Coordination with clients to collect necessary data and providing remote and on-site technical support for integration of devices and applications will also be part of your responsibilities. Ensuring timely resolution of client issues and maintaining proper reporting on daily tasks and client requirements are key aspects of this role. Key Responsibilities: - Provide client support for technical queries related to attendance machine/device setup and troubleshooting. - Conduct system demonstrations, trainings, and handholding sessions for client HR/Admin teams. - Manage attendance discrepancies, regularization, and automation rule setup. - Prepare and share Minutes of Meeting (MOM), policy drafts, and HR-related documentation. - Coordinate with clients to collect required data such as employee master, salary slip format, grade-wise details, etc. - Provide remote and on-site technical support for integration of devices and applications. - Ensure timely follow-up and resolution of client issues, escalating where necessary. - Maintain proper reporting and updates on daily tasks, pending issues, and client requirements. Qualifications: - Must have own laptop and be open to travel to client locations when required. - Excellent communication, coordination, and client-facing skills. - Problem-solving mindset with the ability to handle multiple client tasks. - Graduate in IT / HR / Management / Computer Applications (preferred). - 02 years of experience in Technical/Implementation/Support role (freshers with strong skills can also apply). Please note: This is a full-time position requiring travel to client locations as well as strong technical and client-facing skills.
