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- 4 years

3 - 3 Lacs

Bengaluru

Work from Office

Role & responsibilities Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Skills Required: 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills 13. Continually develops and maintains technical skills to ensure high quality levels of technical support for end user 14. Good knowledge in Active Directory, MFA and printer mapping.

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2 - 6 years

0 - 3 Lacs

Mumbai, Mumbai (All Areas)

Work from Office

Job Summary: We are hiring a Technical Service Desk Executive to provide end-user IT support. The candidate should have experience with ticketing tools and troubleshooting Windows/macOS, MS Office, Teams, OneDrive, and internal applications, along with knowledge of ITIL processes. Key Responsibilities: Troubleshoot issues on Windows, macOS, MS Office, Teams, OneDrive. Support end-user devices: laptops, desktops, and peripherals Manage and resolve service desk tickets Follow ITIL-based support procedures Communicate effectively with users and IT teams Requirements: Any graduate (preferably with an IT background) 2-3 years of IT support or service desk experience Knowledge of ITIL processes Good communication and problem-solving skills Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com Or Whatsapp on 9599004793

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2 - 6 years

0 - 3 Lacs

Mumbai

Work from Office

JOB DESCRIPTION - IT HELP DESK ANALYST LOCATION: Vikhroli West, INDIA Job Title: IT Help Desk Analyst Shift-24*7 PRIMARY RESPONSIBILITIES Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc. Provide information on IT processes, general how-to queries and known outages. When a problem is reported, the Help Desk Analyst must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details. Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets. Follow-up with Level 2 support teams for timely completion of tasks. This job role requires candidates to provide IT support on inbound and outbound calls, web tickets and chat. The IT Help Desk team operates on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week. TECHNICAL SKILLS: Thorough knowledge of Windows 10 and above Operating System. Good working knowledge of Windows, MS Office 365 & internet technologies. Basic knowledge of networking concepts, troubleshooting LAN/remote access problems. Expertise in configuring and troubleshooting Office365, Browser troubleshooting. Ability and willingness to learn quickly, keep knowledge current. EDUCATION & WORK HISTORY: Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory. Minimum 2 years of experience in a technical support role. Candidates with prior experience in a technical, voice-based process will be given priority. COMMUNICATION SKILLS: High proficiency in English grammar, vocabulary, and sentence structure. Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers. Clarity in speech Neutral accent, appropriate rate of speech, pleasant voice, and confident tone. Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker. OTHER ESSENTIAL SKILLS: Telephone etiquette - basic call handling skills. Customer service skills (persuasion, empathy, helpfulness & positive attitude). Good business communication skills (e-mail).

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3 - 6 years

3 - 7 Lacs

Hyderabad

Work from Office

Designation: Specialist - Infrastructure Support/IT Support Key Responsibilities Manage, configure, and monitor Sophos Firewalls (XG, XGS series). Administer and troubleshoot Ruckus WiFi networks (SmartZone, Unleashed, and Cloud). Perform routine tasks related to Windows Server (2016/2019/2022) including Active Directory, Group Policy, DNS, DHCP. Provide Level 2 support for network, server, and security-related incidents. Conduct firewall policy updates, firmware upgrades, VPN setup and monitoring. Monitor network traffic and performance, optimize throughput and security. Handle Wi-Fi SSID setups, guest portals, VLAN tagging, and access point provisioning. Manage user accounts and permissions in AD. Collaborate with Level 1 and Level 3 teams to resolve escalated issues. Create and maintain documentation for configurations, procedures, and infrastructure. Participate in audits and compliance efforts related to IT infrastructure. Required Skills & Experience: 3+ years of experience in IT support or network administration. Strong experience with Sophos XG/XGS Firewalls, including policies, NAT, IPS, VPNs. Solid hands-on experience with Ruckus WiFi systems - access point deployment, SmartZone controller management. Proficiency in Windows Server administration - Active Directory, GPO, DNS/DHCP. Good understanding of LAN/WAN concepts, TCP/IP, VLANs, and routing protocols. Experience with system monitoring tools and ticketing systems. Excellent troubleshooting and analytical skills. Strong communication and documentation abilities.

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2 - 4 years

3 - 5 Lacs

Mumbai, Pune

Work from Office

Troubleshooting Software, Operating systems, Installation & troubleshooting of Network Printers. Installation & troubleshooting of Antivirus packages. Troubleshooting MS Outlook & M365. Experience in handling NSF File & PST File. Data Backup. Desktop/ Laptops/ Printers Administration/Outlook Antivirus management M365 office suite support Coordination with third party vendors for IT assets under warranty/proprietary support Switch, Firewall, Operations (Basics) Experience in managing VC & Meeting Room devices Network Support (basic) Vendor Management End user data backup English (Speaking & Writing) is must, Worked in ITIL based environment, Adhere SLAs, process runbook documents. Support to Windows, Desktops, Laptops, MAC laptop and workstations.

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4 - 6 years

3 - 7 Lacs

Chennai

Work from Office

Position : Help Desk support Permanent Role Work location : Chennai ( City office) Prime Location. Interview Process : Face to Face Mandatory Mode : Work from office / (Rotational Shifts) mandatory. RESPONSIBILITIES University degree in the field of computer science, information sciences, or related field and/or a minimum of 4 to 6 equivalent work experience. Exceptional knowledge of computer hardware. Deep-seated experience with Windows desktop operating systems. Working knowledge of a range of diagnostic utilities/ should have worked in MNC Companies. Solid relationship management and performance management skills. Ability to motivate and direct staff members and subordinates. Strong understanding of the organizations goals and objectives. Exceptional written and oral communication skills. Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language to non-technical staff and end users. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. should be willing to work in rotational shits Looking for Short Joiners with Good Communication skills. And who is presently residing and working in chennai and who can take Face to Face intws need only apply: Mail : krishnan.g@talentfocuz.com

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1 - 5 years

3 - 7 Lacs

Noida, Gurugram

Work from Office

Hi, We are hiring for the Leading ITES Company for Service Desk Profile. Job Description: Any Graduate (Full Time) can apply Technical Troubleshooting Knowledge: Basic desktop issues, printer installations, Active Directory, Exchange, Hardware issues, Wireless issues. Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Willingness to work in any shifts including night shifts and weekends Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web Should be flexible for voice support Must be a strong cross-team collaborator Requires ability to thrive in a demanding, fast paced Basic knowledge about Systems, backup and Network Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's ITIL Knowledge and Certification is added advantage Key Skills: a) Any Graduate b) Minimum 1 Year work Experience in Service Desk Role c) Knowledge of Active Directory To Apply Follow the Steps Below: a) For Position in Noida Search : Copy and Paste the below link https://outpace.in/job/service-desk/ b) For Position in Gurgaon Search : Copy and Paste the below link https://outpace.in/job/service-desk-2/

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- 3 years

2 - 4 Lacs

Mumbai, Mumbai Suburban

Work from Office

Dear Candidate, Currently we have an urgent opening for below mention profile: Company Name: SBI-SG Website: https://www.sbisgcsl.co.in/ Location : Vile Parle Profile: Information Technology No of Vacancy: 3 Role & responsibilities: 1. Manage Icustody and Fund Management applications 2- Confirm all services for running the application are working smoothly. 3- Ensure that the IT Backup policy is being adhered to. 4- Monitor the management of operating system and database administration 5- Ensure creation new users in application and manage administrations 6- Good Knowledge in various OS and Database administration and other application tools such as UNIX, Oracle, SQL Server etc. LOOKING FOR MALE CANDIDATES AS IT WILL HAVE ROTATIONAL SHIFT WORKING. Preferred candidate profile Bachelors or an Advanced degree in Information Technology, Bachelors degree in Accounting, Finance, Business Administration, Information Technology or a related field.

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1 - 3 years

2 - 3 Lacs

Bengaluru

Work from Office

Responsibilities: * Manage IT help desk requests via phone, email & chat * Provide remote & onsite support for desktop issues * Collaborate with teams on project implementation & maintenance

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1 - 3 years

2 - 3 Lacs

Pune

Work from Office

Greetings from Bahwan Cybertek (MNC IT Company) Hiring for Male Desktop Support Engineer with min 1.5 years to 4 years experience in Desktop support,OS Installation. Experience 1.5 to 4 years. MALE CANDIDATES APPLY AND LOOKING FOR IMMEDIATE JOINERS. CANDIDATES NEED TO JOIN IMMEDIATELY IF SELECTED. Work from Office 5 Days(MON TO FRI) Location Pune Mundhwa Job time-9.30am to 6.30pm FACE TO FACE INTERVIEW WILL HAPPEN ON 13TH TO 15TH MAY. Only Male Candidates can apply for this role. Any Graduate can apply . Age 21-27years Salary upto 20-30k with p.f ,gratuity,mediclaim benefit. INTERESTED CANDIDATES CAN APPLY on debarati.r@bct-consulting.com and contact at 8100454160

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- 2 years

3 - 4 Lacs

Bangalore/ Bengaluru

Work from Office

We are Hiring for International voice process !! Qualification : Grad / UG ( Min 1yr exp ) Location:Bangalore Salary:Upto 28k Shifts :Rotational Virtual interview !! Call or whatsapp manya @6364808230 / 6364803282 / 9606523804 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

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2 - 7 years

1 - 6 Lacs

Chennai

Work from Office

Responsible for administering servers, desktops, printers, routers, switches, firewalls, software deployment, security etc. • User creation, authorization control and system support. • Outlook Configuration. • Windows Based software trouble shooting. Printer and Scanner Installation. Responsible for installing and supporting LANs, WANs Internet, and intranet. Linux and Windows Based Server Installation, Maintenance, Application Deployment, and Database Management. Provided technical support for database maintenance and application management. Asset Management

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2 - 5 years

3 - 3 Lacs

Daund

Work from Office

Role & responsibilities Job Title: IT Support Officer Department: IT & Systems Location: Daund Reporting To: IT Manager / Admin Head / Plant Head CTC: 3.50 LPA Experience Required: 25 years in IT infrastructure support with focus on CCTV, telecom, and networking Job Purpose: To ensure smooth functioning, maintenance, and troubleshooting of the organization's surveillance systems (CCTV), telecom infrastructure (EPABX, intercom), and internet/network connectivity to support uninterrupted operations. Key Responsibilities: Surveillance Systems (CCTV): Install, monitor, and maintain CCTV cameras, DVR/NVR systems, and related infrastructure. Troubleshoot issues with live feeds, recording failures, or camera breakdowns. Regularly back up surveillance data and ensure secure storage. Telecom Infrastructure: Manage and maintain EPABX systems, intercoms, and internal telephone lines. Handle extensions, call routing, and connectivity issues. Coordinate with telecom service providers for line issues or upgrades. Internet & Networking: Monitor and ensure stable internet connectivity across departments. Manage LAN/WAN setup, routers, switches, and firewalls. Troubleshoot network-related problems for end-users. System Support: Provide basic IT support for hardware like desktops, printers, and biometric attendance systems. Maintain an asset register for all IT and surveillance equipment. Vendor Coordination: Liaise with external vendors for hardware maintenance, AMC, and installation of new systems. Follow up on service requests and ensure timely resolution. Reporting & Documentation: Maintain service records, downtime logs, and installation reports. Report daily/weekly status to the reporting manager. Key Requirements: Education: Diploma / B.E. / B.Sc. in IT, Electronics, or Computer Science Experience: 2–5 years in a similar role managing CCTV, telecom, and internet systems Skills: Knowledge of IP & analog CCTV systems, DVR/NVR configurations Familiarity with EPABX/intercom systems and basic telephony Hands-on experience with routers, switches, and basic network troubleshooting Basic knowledge of firewall, static/dynamic IP setup, and structured cabling Strong problem-solving and communication skills Preferred Industry Background: Manufacturing, Plant Operations, Corporate Offices, or similar setups with CCTV, telecom, and IT infrastructure needs

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2 - 7 years

5 - 6 Lacs

Hyderabad

Work from Office

Greetings from KVC CONSULTANTS LTD. We are looking for people 2 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *2 year International Technical support Experience Salary - Upto 6.5 Lpa Working days -5 (Rotational Shifts)-2 days rotational off To know more or to get your interviews scheduled reach out to our expert H.R's Khushi 7869457739 Surbhi 7880292299 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

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10 - 20 years

35 - 40 Lacs

Navi Mumbai

Work from Office

Job Title: M365 Trainer and IT Manager (Dual Role) Location: Lower Parel, Mumbai Employment Type: Full-time Position Overview: We are seeking a dynamic and versatile professional to take on a dual role as an M365 Trainer and IT Manager. This unique position combines leadership of the IT infrastructure and support function with expert-level training and adoption of Microsoft 365 (M365) tools across the organization. The ideal candidate is a proactive IT leader with strong technical knowledge of M365 ecosystems, excellent communication skills, and a passion for driving digital transformation through user enablement and IT excellence. Key Responsibilities: M365 Trainer Responsibilities (Approx. 80%): Develop and deliver engaging training sessions (virtual and in-person) for staff on Microsoft 365 applications including Teams, SharePoint, OneDrive, Outlook, Power Platform, and others. Create training materials such as user guides, quick reference cards, video tutorials, and FAQs tailored to various user levels. Drive M365 adoption by promoting best practices, productivity tips, and new feature rollouts. Assess and measure training effectiveness through surveys, feedback, and follow-up sessions. Stay updated with Microsoft 365 product updates and adjust training content accordingly. Act as a champion for digital workplace technologies and support users in maximizing M365 capabilities. IT Manager Responsibilities (Approx. 20%): Lead and manage the organization's IT operations including hardware, software, network, and security. Oversee IT support services ensuring timely resolution of technical issues across the organization. Administer and optimize M365 environment, Azure Active Directory, and related cloud services. Develop IT policies and best practices, including security protocols, disaster recovery plans, and data protection measures. Manage vendor relationships and evaluate contracts for IT services and products. Plan and execute IT projects including system upgrades, migrations, and digital transformation initiatives. Monitor and report on IT performance metrics and compliance requirements. Lead and mentor IT support staff (if applicable). Qualifications: Bachelors degree in Information Technology, Computer Science, or a related field. Certifications (such as MCT, MCSA, Microsoft 365 Certified: Modern Desktop Administrator Associate) preferred. 5+ years of IT management experience, with at least 2 years focused on M365 environments. Strong expertise in Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange Online, Power Automate, Power BI, etc.). Proven experience in designing and delivering technical training programs for diverse audiences. Excellent project management, organizational, and leadership skills. Strong problem-solving abilities and a proactive approach to IT service management. Excellent interpersonal and communication skills. Preferred Skills: Experience with Azure, Intune, Endpoint Manager, and security frameworks. Knowledge of ITIL practices and frameworks. Experience in change management or organizational digital transformation initiatives. Ability to simplify complex technical information for non-technical users. What We Offer: Competitive salary and benefits package. Opportunity to shape the digital landscape of a growing organization. A dynamic and collaborative working environment. ,

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5 - 10 years

10 - 14 Lacs

Kolkata, Hyderabad, Bengaluru

Hybrid

Role & responsibilities Communications activities: (30%): Develop and implement communication plans for EIT projects and initiatives. Create and distribute content via newsletters, emails, intranet, presentations, and Viva Engage. Translate complex technical information[NI1] into user-friendly language for non-technical stakeholders. Manage the P&T department's communication calendar to ensure timely messaging. Serve as a liaison between P&T and other departments to facilitate effective communication. Monitor stakeholder feedback to refine communication strategies and content. Maintain and update P&T content on the intranet and other platforms. Organize and facilitate P&T workshops, webinars, and training sessions. Support crisis communication efforts during Major Incidents or outages. Stay informed on Technology communication trends and best practices to enhance the department's efforts. Software Asset Management and Renewals (60%) Serve as a key player in managing software assets, ensuring compliance, cost-effectiveness, and efficiency. Utilize Power BI and Alteryx for data analysis and visualization to provide insights into software asset management. Collaborate with cross-functional teams to gather, analyze, and interpret software asset information. Manage and oversee the software licensing process to ensure compliance with legal and organizational policies. Track and maintain an inventory of software licenses and renewals, ensuring timely renewals to avoid lapses. Collaborate with P&T and procurement teams to forecast software needs and budget for upcoming license renewals. Educate and advise stakeholders on software licensing terms, usage rights, and compliance requirements. Develop and implement procedures for software audits to ensure compliance with licensing agreements. Maintain accurate records of software usage and licensing agreements for audit and reporting purposes. Identify opportunities to optimize license usage and reduce costs through consolidation or alternative solutions. Respond to internal queries regarding software licensing issues and provide guidance as needed. Stay updated on industry trends and changes in software licensing to inform strategic decisions. Process Improvement and Innovation (10%): Continuously evaluate and recommend improvements to software asset management processes. Experiment with different tools and methodologies to enhance efficiency in software asset tracking. Stay informed about industry trends and emerging technologies in software asset management Preferred candidate profile Educations & Professional Certification (Required and/or Preferred) Excellent organizational and time management skills in order to manage multiple / competing priorities to conclusion Work Experience At least 5 years of technical and creative writing experience Experience working in technology sector and/or with digital business solutions Technical skills & Specialized Knowledge Proactively anticipates and manages client expectations by: communicating expected timelines prioritizing activities and raising any issues or risks gaining consensus on what needs to be done Strong understanding of the complexities associated with financial reporting and governance within a large organization Experience in establishing, monitoring and reporting performance indicators and performing ROI analysis General Attributes Exceptional critical thinking skills and attention to detail. Excellence in customer service, positive, proactive can do attitude, strong interpersonal and communication skills Assertiveness to obtain completion of project tasks and next steps by team members that sit outside of Insights & Reporting or completely outside of Products & Technology Able to work independently with minimal supervision Excellent discretion when dealing with sensitive information. Flexible and able to work with a wide range of cultures, understanding social, economic and cultural differences between the stakeholders we work with A self-starter who is quick to learn and apply new concepts. Accepting and willing to take on both complex and simple tasks. Communication/ Interpersonal Skills Excellent English verbal and written communication skills with the ability to communicate effectively with senior managers and directors within the firm Demonstrates professional attitude, discretion, integrity and tact at all times Is attentive to detail and makes sure no balls are dropped and can manage in an ever-changing environment Customer/ Client Service Exceptional client relationship skills & understanding of client needs is required and proactively communicate with clients (internal & external) to meet deadlines. Self-starter who is able to manage their own time / work, work well under pressure, prioritize and meet tight deadlines. Stakeholder management skills, including navigating pushback, advocating for your ideas, and willingness to change course quickly Problem Solving/ Judgement/Decision Making Ability to prioritize, manage time, multi-task across many assignments, create deliverables and delegate to others as well as monitor their work for completion Accountability/ Impact of Decisions This individuals work will contribute to the high functioning team and ensure that all areas of the team are moving forward Decisions made by this role impacts their own work, further impact of error is mitigated Shift:2pm-11pm

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2 - 4 years

5 - 9 Lacs

Pune

Work from Office

Exp in Legal Operations and Technology Data analytics skill using legal data E-billing, Legal Project Management, Outside Counsel Spend Management, TK Rates A strong understanding of the core business. The ability to translate the needs of business departments into workable tools Strong Microsoft Office skills, specifically with using Excel and PowerPoint Presentations, Experience creating dashboards/analytics/KPIs Analytical skills and comfort with multiple data sets, with the ability to draw conclusions and make informed recommendations problem-solving and communication skills Innovative attitude , capable for leading internal projects Very good prioritization skills to balance key priorities A strong customer centric approach. Good To Have Skills Legal Applications - Serengeti and others and Legal IT Support DocuSign, or similar e-signature tool. Strong understanding of key contract terms, Budget related understanding, Basic knowledge of Board Meeting. Understanding of key Insurance terms & knowledge of Insurance Business. Good To Have Skills: Legal Applications - Serengeti and others and Legal IT Support DocuSign, or similar e-signature tool. Strong understanding of key contract terms, Budget related understanding, Basic knowledge of Board Meeting. Understanding of key Insurance terms & knowledge of Insurance Business. What will your job look like You will be responsible for operating tasks in one or two of the following project areas within the project management office: schedules, risks, budget, resources, communications, reports, etc. You will manage and maintain his domain data in order to analyze quickly and effectively. You will analyze data proactively and buy request in order to identify trends, to predict and to raise flags where needed. You will use and maintain data gathering tools to provide ongoing status updates to support the project management team. You will review and processes project related data and acts as a first level point of contact for raising issues, deviations and concerns. You will interface and work with Finance, HR & Development Project managers to deliver Amdocs project management procedures and methodologies.

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- 5 years

2 - 7 Lacs

Ahmedabad

Work from Office

We are hiring a Technical Support Specialist with strong communication skills and a well-rounded technical foundation to support our web application users. This role involves working in rotational shifts (including nights), and requires someone who is technically sound, well-spoken, and professionally groomed to handle global client interactions via calls, emails, chat, and ticketing platforms. As the first point of contact for technical issues, you ll ensure smooth user experiences by diagnosing problems, resolving them efficiently, and collaborating with our internal tech teams when necessary. If you are looking to build a strong foundation in IT support while working in a dynamic, fast-paced environment, this is the opportunity for you. Key Responsibilities -Deliver technical support to end-users for our web applications across multiple channels (call, email, chat, ticketing). -Troubleshoot and resolve issues related to application performance, access, or functionality. -Escalate unresolved cases to engineering or product teams with proper documentation. -Assist users with website updates, account setups, and feature-related queries. -Maintain detailed logs of issues, resolutions, and follow-ups in the support system. -Manage user access and permissions securely, following internal protocols. -Provide regular updates to users, ensuring a customer-first approach at every touchpoint. Required Skills -Excellent spoken and written English communication skills neutral accent and strong grammar. -Technically groomed with basic knowledge of IT systems (Windows, Linux/macOS) and web technologies. -Analytical mindset with strong problem-solving and multitasking capabilities. -Familiarity with ticketing tools. -Ability to adapt to rotational shifts and work with global clients. Eligibility Criteria Qualification: Any Graduate (preferred: B.Tech/B.E./B.C.A., M.Tech, MBA - IT/Finance) Experience: 0-5 years in Technical Support or IT Helpdesk roles (preferably with web applications)

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3 - 5 years

5 - 15 Lacs

Noida

Work from Office

Description: We are seeking a skilled and motivated DevOps Support Engineer (L2) with strong expertise in Linux administration, shell scripting, AWS, and configuration management tools like Ansible or Salt. The ideal candidate will be responsible for handling L2 support operations, troubleshooting production issues, and automating infrastructure tasks using scripting and DevOps tools. The position is only open for NOIDA location. Requirements: Required Skills: Linux system administration and troubleshooting Strong command of Bash/Shell scripting Proficiency in Python for automation Working experience with AWS Hands-on with Ansible, SaltStack (preferred) Good knowledge of network protocols and troubleshooting (DNS, OSI model) Experience with web performance issues and server debugging Familiarity with SSH, SSL, SFTP, and secure communication standards Solid understanding of DevOps principles and tools Excellent problem-solving and analytical skills Preferred Qualifications: Bachelor's degree in Computer Science, Engineering, or related field Experience with monitoring tools (e.g., Prometheus, Nagios, CloudWatch) Exposure to containerization (Docker/Kubernetes) is a plus Knowledge of CI/CD pipelines and Git-based workflows Job Responsibilities: Key Responsibilities: Provide L2 support for cloud-based and on-prem infrastructure, focusing on system stability, performance, and security. Manage and troubleshoot Linux servers, networking issues, DNS, and web-based application performance. Use Bash/Shell scripting and Python to automate routine tasks and improve system reliability. Work with AWS services (EC2, S3, IAM, CloudWatch, etc.) for deployment, monitoring, and operations. Maintain and deploy configuration management using Ansible or SaltStack. Monitor logs, diagnose failures, and coordinate with development teams for issue resolution. Manage secure protocols including SSH, SSL/TLS, SFTP, etc. Perform root cause analysis for recurring production issues. Adhere to ISO/OSI stack concepts and troubleshoot across layers. Collaborate with security teams to ensure secure operations and handle vulnerability remediation. What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

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1 - 6 years

4 - 8 Lacs

Pune, Gurugram

Work from Office

Hiring for Technical role - Microsoft Process • Location- Gurgaon • Salary upto 8.4 LPA • 18 months service agreement • Immediate joiners preferred • Work from Office - 24/7 Shifts Whatsapp Radhika on 9891663444 for more information Required Candidate profile Good communication skills with knowledge in technical support Whatsapp Radhika on 9891663444 for more information Perks and benefits Certification from the company and Both side cabs

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2 - 4 years

5 - 8 Lacs

Vijayawada

Work from Office

IT Support Specialist Summary Apply Now Vijayawada Full-Time 2-4 years Industry IT/Technical Support Responsibilities Provide Level 1 and 2 support for IT issues. Install, configure, and maintain IT equipment and software. Troubleshoot network, hardware, and software issues. Document IT procedures and maintain knowledge bases. About The Role Provide technical support to end-users and resolve IT issues. The role involves troubleshooting hardware, software, and network problems and ensuring smooth IT operations across the organization. Qualifications Provide Level 1 and 2 support for IT issues. Install, configure, and maintain IT equipment and software. Troubleshoot network, hardware, and software issues. Document IT procedures and maintain knowledge bases. Skills Strong troubleshooting skills for hardware and software. Knowledge of Windows and Linux operating systems. Understanding of networking concepts and protocols. Excellent communication and customer service skills.

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2 - 3 years

3 - 5 Lacs

Bengaluru

Hybrid

Job description Qualifications and Experience: Any Bachelor's degree, Information Technology, or a related field (or equivalent work experience). 2-3 years of experience in an IT support role. Proven experience in troubleshooting hardware, software, and basic networking issues. Hands-on experience with operating systems (Windows), MS 365 Apps for Enterprise, and other common business applications. Familiarity with Active Directory, Entra ID or other user management system Basic understanding of network protocols (TCP/IP, DNS, DHCP). Excellent problem-solving and analytical skills. Strong communication (both verbal and written) and interpersonal skills. Excellent customer service orientation and a proactive approach to problem resolution. Ability to work independently and as part of a team. Strong organizational and time management skills. Preferred Skills (Optional): IT certifications (e.g., Microsoft Certified Desktop Support Technician). Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira Service Management). Knowledge of remote desktop tools. Experience with mobile device management (MDM). Basic scripting skills (e.g., PowerShell, Bash). Familiarity with ITIL framework. Responsibilities: Technical Support: Provide first and second-level technical support to end-users via phone, email, and in-person for hardware, software, and network-related issues. Diagnose and resolve technical problems efficiently and effectively. Escalate complex issues to senior IT staff or external vendors when necessary. Document all support interactions, troubleshooting steps, and resolutions in the helpdesk system. Follow up with users to ensure their issues are resolved to their satisfaction. Hardware and Software Management: Install, configure, and maintain computer hardware (desktops, laptops, peripherals), operating systems (Windows), and standard software applications. Troubleshoot hardware failures and coordinate repairs or replacements. Manage software installations, updates, and licensing. Assist with the setup and maintenance of printers, scanners, and other office equipment. User Account/Mailbox Management: Create, modify, and disable user accounts in Active Directory or other relevant systems. Manage user access and permissions to network resources and applications. Create/Modify Mailboxes, Distribution lists Access/Permission management Network Support: Troubleshoot basic network connectivity issues (LAN, Wi-Fi, VPN). Assist with the configuration and maintenance of network devices (routers, switches, firewalls) under the guidance of senior network engineers. IT Documentation: Create and maintain clear and concise IT documentation, including knowledge base articles, troubleshooting guides, and standard operating procedures. IT Asset Management: Assist with the inventory and tracking of IT assets (hardware, software licenses). Security Awareness: Adhere to company security policies and procedures. Educate users on basic security best practices. Report any suspected security incidents. Project Assistance: Assist senior IT staff with IT-related projects, such as system upgrades, migrations, and deployments.

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3 - 5 years

1 - 5 Lacs

Noida

Work from Office

Req ID: 322422 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate -C1/C2 Certified to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Senior Service Desk Associate English India - Hybrid working (Office and Hybrid (Office and Remote)) Competitive Salary & Benefits Role Overview The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Key Skills Ideally University education, preferably technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Experience of providing Hybrid (Office and Remote) IT support is an advantage Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills Fluency in English language Flexibility to work shifts if required About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Help Desk, Information Technology, Consulting, Technology

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1 - 4 years

4 - 6 Lacs

Bengaluru

Work from Office

Req ID: 300588 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceDesk Senior Rep - ITIL to join our team in Bangalore, Karnataka (IN-KA), India (IN). Answers the customers' contacts via agreed channels and record reported issues. Identifies issues, apply fixes and investigate root causes using processes & industry knowledge Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance Acts as coach & an escalation point for less experienced colleagues Ideally University education, preferably technical degree or Microsoft certifications Experience working on Microsoft Operating Systems local & Hybrid (Office and Remote) administration and Microsoft Office family applications is a plus Experience of providing Hybrid (Office and Remote) IT support Excellent communication and customer service skills This position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries.) Senior Service Desk Associate English India - Hybrid working (Office and Hybrid (Office and Remote)) Competitive Salary & Benefits Role Overview The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Key Skills Ideally University education, preferably technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Experience of providing Hybrid (Office and Remote) IT support is an advantage Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills Fluency in English language Flexibility to work shifts if required Benefits Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package Working for a top 5 company in the industry worldwide Company culture focused on the employee wellbeing The opportunity to grow a career in Monitoring/Infrastructure Learning & Development platforms About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Job Segment Help Desk, Information Technology, Consulting, Technology

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6 - 10 years

4 - 6 Lacs

Chennai

Work from Office

- Lead IT and networking function & to work independently and responsibly - Troubleshoot network connectivity issues - Handle firewall, endpoint security, access control, mail access, CCTV etc - Provide L2/L3 support for system and network issues

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