You will be responsible for efficiently handling all telephonic and email inquiries from customers in a friendly manner. This includes taking pricing from vendors, following up on delays, and negotiating terms. You will also be required to prepare quotations, follow up on them, and negotiate terms with clients to provide the best cost-effective solutions. In this role, you will respond to customer complaints and provide after-sales support as needed. You will also be responsible for informing clients of any unforeseen delays or issues that may arise. Additionally, you will need to maintain accurate records of all inquiries, translating them into monthly reports that include business trends, conversion rates, predicted sales, and other reports as instructed by the sales manager. Efficient paperwork for tracking client orders will be a crucial part of your responsibilities. You will also be managing the HP/Dell Portal for order executions and assigning IT calls to engineers, as well as coordinating site technicians for PAN India sites.,
As a Server & Storage Solutions Specialist, you will play a crucial role in supporting the sales force by identifying the most suitable Server & Storage solutions for our customers. This position requires you to engage with customers through email, phone, and face-to-face interactions to assess their needs effectively. Your responsibilities will encompass providing pre-sales technical assessments, designing server & storage solutions, and creating proposals and bill of materials tailored to meet specific requirements. Your primary tasks will include developing customized Server and Storage solutions for both existing customers and prospects, assisting sales representatives in preparing proposals, and maintaining a comprehensive understanding of HP and Dell enterprise products. You will be expected to address detailed queries from sales personnel and potential clients, attend training sessions to stay updated with manufacturer certifications, and deliver enablement training to sales representatives as necessary. In addition, you will be actively involved in account mining and cross-selling activities, leveraging your expertise to identify new opportunities. Your role will also involve translating customer contexts into compelling propositions that effectively address their pain points. Furthermore, you will be responsible for creating collaterals and case studies showcasing the organization's offerings and their ability to cater to specific business needs. To excel in this role, you should possess a minimum of 6-10 years of pre-sales or solutioning experience in the IT industry. A strong understanding of IT infrastructure components such as servers, storage, and networking, along with experience in solutions/service design, is essential. You should be adept at analyzing customer requirements, designing cost-effective solutions, and collaborating with sales, delivery, and partner managers to provide comprehensive solutions. Your ability to engage with both business and IT functions within customer organizations, propose transformational solutions, and offer sound business and technical advice will be critical. Additionally, you should have experience in mapping competition, developing winning sales strategies, and assisting sales groups with various requests such as quotes, bids, and proposals. Strong communication skills, a financial acumen, and knowledge of infrastructure solutioning and assessment exercises are highly desirable for this role. Experience in pre-sales or consulting server & storage solutions, technical expertise in virtualization, disaster recovery, and active directory will be advantageous. Your role will involve working under pressure, meeting strict deadlines, and collaborating with internal teams to deliver holistic solutions beyond just the technical aspects. Overall, as a Server & Storage Solutions Specialist, you will be instrumental in driving customer acquisition, retention, and revenue growth by delivering tailored solutions that meet the evolving needs of our clients.,
As a Customer Service Representative, your role involves handling all telephonic and Email inquiries from customers efficiently and in a friendly manner. You will be responsible for taking pricing from vendors, following up in case of delays, and negotiating terms. Additionally, you will prepare quotations, follow up with clients, and negotiate terms that are best suited for them. Key Responsibilities: - Handle all telephonic and Email inquiries from customers - Take pricing from vendors, follow up in case of delays, and negotiate terms - Prepare and follow up on quotations with clients - Respond to customer complaints and provide after-sales support - Inform clients of any unforeseen delays or problems - Record the progress of all inquiries and create monthly reports - Efficiently track client orders and maintain paperwork - Manage HP/Dell Portal for order executions - Assign IT calls to engineers and coordinate site technicians for PAN India sites Qualifications Required: - Excellent communication skills - Strong negotiation abilities - Ability to handle multiple tasks efficiently - Proficiency in Microsoft Office Suite - Familiarity with HP/Dell Portal is a plus If there are any additional details about the company in the job description, please provide them for further insights into the company culture and values.,