955 It Support Jobs - Page 36

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Duties and Responsibilities: Installation, configuration and on-going usability of desktop computers, peripheral equipment and software Troubleshoot and resolve technical issues related to hardware, software, telecom and network - Windows OS, Desktop, Email (Exchange), Active Directory, Microsoft Intune Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards Configuration and support of printers in a Windows network environment Create, test and develop current Workstation images Support for all Windows services and desktop applications End user support on all corporate platforms including mobile devices Regular maintenance and updates to all applications and desktop hardware Handling the inventory and preparation of new and/or old equipment Creating Technical documentation for staff Ensuring all Service Desk tickets are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve Providing high quality first/second line technical support to all internal users in local office and remote locations Working with the management to improve systems and user relations Following up issues with users to ensure that problems are resolved and customer service is improved Conduct remote and onsite troubleshooting Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals Qualifications: Hardware & Software Certifications in current technologies desirable - Microsoft, Lenovo, HP Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including Windows and Office in a corporate environment Solid PC Hardware skills - competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration Demonstrated experience effectively collaborating with other functions College diploma or University degree in the field of computer science, information technology, engineering or equivalent relevant work experience / certifications Requires 2+ years of experience in desktop support and must have 1 year experience supporting international and or global organizations Must have experience working with ticket-based systems (Service Now) for registering incidents and requests Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus ITIL Foundation Certification Requirements and Skills: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Service Now) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously Strong Learning capability and commit to self-development Core competency & Associated behaviors for the job Always think and act with the customer in mind - Understand customer Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Duties and Responsibilities: Installation, configuration and on-going usability of desktop computers, peripheral equipment and software Troubleshoot and resolve technical issues related to hardware, software, telecom and network - Windows OS, Desktop, Email (Exchange), Active Directory, Microsoft Intune Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards Configuration and support of printers in a Windows network environment Create, test and develop current Workstation images Support for all Windows services and desktop applications End user support on all corporate platforms including mobile devices Regular maintenance and updates to all applications and desktop hardware Handling the inventory and preparation of new and/or old equipment Creating Technical documentation for staff Ensuring all Service Desk tickets are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve Providing high quality first/second line technical support to all internal users in local office and remote locations Working with the management to improve systems and user relations Following up issues with users to ensure that problems are resolved and customer service is improved Conduct remote and onsite troubleshooting Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals Supervisory Roles: Provide training and leadership to junior team members. Deliver and review service and submit reports. Oversees and leads a team of desktop support engineers for strong delivery of day-to-day Navigate direction and be accountable for operation. Process driven for escalations relating to the operation. Manage the capacity and performance of a team of desktop support specialists. Continuous program improvement. Presentation of credible/competent knowledge of technologies that support the customer’s business. Qualifications: Hardware & Software Certifications in current technologies desirable - Microsoft, Lenovo, HP Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including Windows and Office in a corporate environment Solid PC Hardware skills - competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration Demonstrated experience effectively collaborating with other functions College diploma or University degree in the field of computer science, information technology, engineering or equivalent relevant work experience / certifications Requires 5+ years of experience in desktop support and must have 2 year experience supporting international and or global organizations Must have experience working with ticket-based systems (Service Now) for registering incidents and requests Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus ITIL Foundation Certification Proven supervisory skills Requirements and Skills: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Service Now) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously Strong Learning capability and commit to self-development Core competency & Associated behaviors for the job Always think and act with the customer in mind - Understand customer. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Responsibilities: Installation, configuration and on-going usability of desktop computers, peripheral equipment and software Troubleshoot and resolve technical issues related to hardware, software, telecom and network - Windows OS, Desktop, Email (Exchange), Active Directory, Microsoft Intune Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards Configuration and support of printers in a Windows network environment Create, test and develop current Workstation images Support for all Windows services and desktop applications End user support on all corporate platforms including mobile devices Regular maintenance and updates to all applications and desktop hardware Handling the inventory and preparation of new and/or old equipment Creating Technical documentation for staff Ensuring all Service Desk tickets are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve Providing high quality first/second line technical support to all internal users in local office and remote locations Working with the management to improve systems and user relations Following up issues with users to ensure that problems are resolved and customer service is improved Conduct remote and onsite troubleshooting Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals Supervisory Roles: Provide training and leadership to junior team members. Deliver and review service and submit reports. Oversees and leads a team of desktop support engineers for strong delivery of day-to-day Navigate direction and be accountable for operation. Process driven for escalations relating to the operation. Manage the capacity and performance of a team of desktop support specialists. Continuous program improvement. Presentation of credible/competent knowledge of technologies that support the customer’s business. Qualifications: Hardware & Software Certifications in current technologies desirable - Microsoft, Lenovo, HP Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including Windows and Office in a corporate environment Solid PC Hardware skills - competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration Demonstrated experience effectively collaborating with other functions College diploma or University degree in the field of computer science, information technology, engineering or equivalent relevant work experience / certifications Requires 5+ years of experience in desktop support and must have 2 year experience supporting international and or global organizations Must have experience working with ticket-based systems (Service Now) for registering incidents and requests Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus ITIL Foundation Certification Proven supervisory skills Requirements and Skills: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Service Now) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously Strong Learning capability and commit to self-development Core competency & Associated behaviors for the job Always think and act with the customer in mind - Understand customer Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Duties and Responsibilities: Installation, configuration and on-going usability of desktop computers, peripheral equipment and software Troubleshoot and resolve technical issues related to hardware, software, telecom and network - Windows OS, Desktop, Email (Exchange), Active Directory, Microsoft Intune Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards Configuration and support of printers in a Windows network environment Create, test and develop current Workstation images Support for all Windows services and desktop applications End user support on all corporate platforms including mobile devices Regular maintenance and updates to all applications and desktop hardware Handling the inventory and preparation of new and/or old equipment Creating Technical documentation for staff Ensuring all Service Desk tickets are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve Providing high quality first/second line technical support to all internal users in local office and remote locations Working with the management to improve systems and user relations Following up issues with users to ensure that problems are resolved and customer service is improved Conduct remote and onsite troubleshooting Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals Qualifications: Hardware & Software Certifications in current technologies desirable - Microsoft, Lenovo, HP Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including Windows and Office in a corporate environment Solid PC Hardware skills - competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration Demonstrated experience effectively collaborating with other functions College diploma or University degree in the field of computer science, information technology, engineering or equivalent relevant work experience / certifications Requires 2+ years of experience in desktop support and must have 1 year experience supporting international and or global organizations Must have experience working with ticket-based systems (Service Now) for registering incidents and requests Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus ITIL Foundation Certification Requirements and Skills: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Service Now) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously Strong Learning capability and commit to self-development Core competency & Associated behaviors for the job Always think and act with the customer in mind - Understand customer Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Greeting!! We are hiring for Store Helpdesk Only graduate Freshers - 3.5 lpa Experience UG/ Graduate - 5 lpa UK Rotational Shift 5 days of working, 2 days off Location: Whitefield For further queries call or share your cv on whatsapp HR Muskaan 8884496984 HR Akash 8884496981 HR Sam 9513900440 Role & responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware, software, and network problems. Identifying the root cause of issues and developing effective solutions. Providing step-by-step instructions to users on how to resolve problems. Escalating complex issues to appropriate internal teams when necessary. System Installation and Configuration: Installing and configuring hardware and software. Ensuring compatibility between different systems and components. Setting up user accounts and profiles. User Support and Communication: Responding to user inquiries via phone, email, chat, or other channels. Providing timely and accurate information and feedback. Educating users on how to use software and hardware. Maintaining good communication and professional relationships with clients. Documentation and Knowledge Management: Documenting technical information, solutions, and procedures. Maintaining knowledge bases and documentation resources. Creating and maintaining procedural documentation for troubleshooting and usage. System Maintenance and Monitoring: Monitoring system performance and identifying potential problems. Performing routine maintenance tasks, such as software updates and hardware checks. Ensuring the smooth and efficient operation of IT systems. Other Responsibilities: Assisting with software installations and implementation plans. Collaborating with other IT teams to resolve system issues. Testing new technologies and evaluating their performance. Staying up-to-date with the latest technologies and trends. Preferred candidate profile Graduate freshers with PDC Good technical knowledge Candidates should be aware of new technologies Thanks and regards, Rivera Manpower Services

VXI Global Solutions, LLC is looking for IT Support Technician to join our dynamic team and embark on a rewarding career journey. Conducting electrocardiogram (EKG), phonocardiogram, echocardiogram, and stress tests by using electronic equipment. Ensuring cardiology patients are comfortable by answering any questions they have about the tests. Recording the results of cardiological tests and consulting with the physician on duty to schedule any follow-up tests. Assisting physicians during non-evasive cardiological procedures by monitoring the patients' heart rates and alerting the physicians to any readings outside normal ranges. Maintaining cardiological equipment and supplies with daily cleanings and adjustments. Recording supply inventory levels and restocking the supply storeroom accordingly. Troubleshooting problems with cardiological equipment and reporting any malfunctions to superiors. Staying up-to-date with cardiological developments by attending conferences and participating in research projects

Position: IT Service Desk Analyst I Job Description: IT Service Desk Analyst I Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed. What You ll Be Doing A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues. A help desk analyst spends most of the day performing remote support. This can take several forms: Over-the-phone support Screen sharing or remote control Live chat support Email support What We Are Looking For Typically requires a 4 year degree and 1-2 years of experience or a 2 year degree and equivalent related experience Has no discretion to vary from established procedures Has no related work experience or has work experience but requires formal training in theories/concepts in own function Works under close supervision Arrow Electronics , Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine s Most Admired Companies. Arrow guides innovation forward for over 175,000 leading technology manufacturers and service providers. With 2019 sales of USD $29 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com . . For more job opportunities, please visit https://careers.arrow.com/us/en . Location: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Time Type: Full time Job Category: Information Technology

Position: IT Service Desk Analyst I Job Description: IT Service Desk Analyst I Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed. What You ll Be Doing A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues. A help desk analyst spends most of the day performing remote support. This can take several forms: Over-the-phone support Screen sharing or remote control Live chat support Email support What We Are Looking For Typically requires a 4 year degree and 1-2 years of experience or a 2 year degree and equivalent related experience Has no discretion to vary from established procedures Has no related work experience or has work experience but requires formal training in theories/concepts in own function Works under close supervision About Arrow Arrow Electronics , Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine s Most Admired Companies. Arrow guides innovation forward for over 175,000 leading technology manufacturers and service providers. With 2019 sales of USD $29 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com . Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between whats possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/ . For more job opportunities, please visit https://careers.arrow.com/us/en . Location: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Time Type: Full time Job Category: Information Technology

Role & responsibilities Infrastructure Management: Overseeing the organization's IT infrastructure, including hardware, software, and networks. Support Services: Managing and improving IT support services, including help desk, troubleshooting, and maintenance. Project Management: Leading and coordinating IT projects, ensuring timely and successful completion. Team Leadership: Managing and mentoring IT support staff, fostering a positive and productive work environment. Problem Resolution: Investigating and resolving complex technical issues, ensuring minimal disruption to business operations. Vendor Management: Managing relationships with IT vendors and contractors. Security: Implementing and enforcing IT security policies and procedures. Budget Management: Developing and managing the IT budget, ensuring efficient resource allocation. Continuous Improvement: Identifying and implementing process improvements to enhance IT support and infrastructure. Staying Up-to-Date: Keeping abreast of emerging technologies and industry trends. Preferred candidate profile Open to travel to project sites as and when required Should be ok to work alternate Saturdays Should be a good team lead who can manage 3-4 IT support engineers

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Micro Focus Operations Manager i Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education JOB DESCRIPTION – AWS MICROFOCUS LEADThe AWS Microfocus Lead oversees Intel, Unix, and mainframe operations at our client's Mainframe to Cloud Project. This role involves technical work on mainframe servers and other platforms like Unix, Linux, and Microfocus Enterprise Scheduler.Key Responsibilities: Manage and troubleshoot Micro Focus Enterprise Server and Developer software in Red Hat Enterprise Linux on AWS and Microsoft Windows. Operate in a multi-platform environment, monitor peripheral equipment using JES2, MVS, and UNIX commands. Generate high-volume reports, check JCL for errors, and assist programmers as needed. Organize job stream inputs and manage operational backlogs. Good knowledge on Linux and Cobol programming knowledge with troubleshooting. Team leading experience.Additional Duties: Provide after-hours IT support for password resets and printer issues. Operate daily job schedulers and troubleshoot production environments using Dynatrace APM. Participate in Disaster Recovery Tests and monitor client data centers from a centralized Network Operations Center (NOC).Required Qualifications: At least 12 years of total experience with 5 years of relevant experience to be SME. Experience in mainframe and Intel platforms in a corporate setting. Experience and proficiency in Micro Focus Enterprise Server implementation and administration on Cloud, Dynatrace, IWS, and LRS. Implementing Micro Focus PU updates Thorough understanding of Micro Focus ESCWA, COBOL environment setup, Smart Analytics, Service Manager Portal, System Security, Performance and Tuning, and PPM Familiarity with CI/CD, Jenkins, Git, and cloud infrastructures (especially AWS). Migration from mainframe to Cloud Knowledge of RDBMS and distributed architectures.Additional Requirements:Must be available for rotating shifts, weekends, and holidays, including 24-hour on-call support as needed. Qualification 15 years full time education

- Handle customer queries. - Basic troubleshooting. - Willingness to work in shifts.

- Advanced issue resolution. - Handle escalations from L1. - 24x7 shift readiness.

Install, configure & maintain servers, networks, and system. Manage user accounts & access rights (Azure AD). Ensure data security, backups & system uptime. Provide technical support & training to staff. Maintain IT asset inventory & documentation. Required Candidate profile Solid knowledge of IT administration & system security. Implement & maintain firewall systems to protect the company's systems from viruses. Procuring, maintaining & administering computers.

Provide tech support to users Maintain systems and software Track IT inventory Handle vendors Manage courier logistics for branches Reorder equipment as needed Assist with admin tasks. Submit your resume to careers@crescendofinserve.in. Life insurance Health insurance Provident fund

Greetings from Infosys BPM Ltd., We are hiring for Service Desk - International Voice Process in Pune, please walk-in for the interview on 14th, 15th and 16th May 2025 at Pune. Note: Please carry a copy of this email to the venue. Work Location for this job role is in Pune. Interview Time: 10 AM to 1 PM Interview Date: 14th, 15th and 16th May 2025 Interview Venue: Infosys Limited Phase 1 Rajit Gandhi Infotech Park, Building B1, Ground Floor, Hinjewadi, Pune, Maharashtra- 411057 Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Service Desk- Voice, Pune) Role: Service Desk - International Voice Shift: 24/7 Location: Pune (Work from office) Experience: 1 - 2 Years Job Description Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate Documents to Carry: Carry a print out your updated resume. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance Regards, Infosys BPM Talent Acquisition | INFY HR

We are hiring for multiple position in IT Dept. Contact person Mr. Srinivasa M, those who are unable to attend the interview are requested to forward their resumes to email id: naveenkumarp@microlabs.in, jonesnaveenrajp@microlabs.in Candidates are requested to carry their copies of Resume, Mark Sheets, Experience Certificates, Latest salary certificate, pay slips of three months and one photographs. Information Technology (IT) Position: Executive/Sr. Executive (Only for male candidates) Qualification: Diploma, B.Sc / M.Sc./ BE / BCA /MCA Experience: 5 to 8 years experience in Pharmaceuticals formulation plant. Job Profile: Proficient in QC & Production related software's both installation and qualification. Well versed in Audit compliance related to IT department.

Roles and Responsibilities : Provide technical support to end users through phone, email, or chat channels for IT-related issues. Troubleshoot and resolve complex technical problems using various tools such as BMC Remedy, ServiceNow, and other relevant software. Job Requirements : 3-8 years of experience in an international voice process environment providing IT support or service desk services. Strong knowledge of ticketing tools like BMC Remedy or ServiceNow; ability to learn new systems quickly. Excellent troubleshooting skills with the ability to analyze complex technical problems and provide effective resolutions. Experience working in an international environment with diverse cultural backgrounds.

Roles and Responsibilities: Provide service and customer support during remote meetings and interactions. Install POS software on clients systems or devices efficiently. Conduct training sessions to help clients understand and use the product effectively. Diagnose errors or technical problems and determine proper solutions to resolve client queries. Create, maintain, and implement SOPs to standardize support processes. Hands-on experience with Windows, Linux, and Mac OS environments. Research and identify solutions for software and hardware issues. Troubleshoot technical issues, including account setup, system errors, and network configurations. Ask targeted questions to quickly identify the root cause of issues and provide resolutions. Communicate with clients through phone, email, or chat to resolve technical challenges. Ensure all technical issues are logged properly with detailed documentation. Build and maintain positive relationships with international customers, ensuring high levels of satisfaction. Flexibility to work in rotational shifts to support international time zones. Additional Qualification and Skills: Software Installation and Training. Flexibility to work in rotational shifts to support international time zones.

Role:Service Desk Min 2 Yr Exp Into Technical Support International Voice Must Have - Voice Exp Tech Graduate 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off CTC - Up to 6 LPA Fixed Cont- Naman 8890377950 naman@genesishrs.com

Hiring for Technical role - Microsoft Process • Location- Gurgaon /Pune/Bangalore • Salary upto 8 LPA • 18 months service agreement • Immediate joiners preferred • Work from Office - 24/7 Shifts Whatsapp Kajal on 8860800235 for more information Required Candidate profile Good communication skills with knowledge in technical support Whatsapp Kajal on 8860800235 for more information Perks and benefits Certification from the company and Both side cabs

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide ongoing support to clients, ensuring their systems or applications are running smoothly. Communicate effectively with clients to understand their issues and provide appropriate solutions. Interpret and design resolutions based on your deep product knowledge. Collaborate with cross-functional teams to resolve complex technical issues. Document and maintain accurate records of client interactions and resolutions. Stay up-to-date with the latest industry trends and technologies to provide the best support to clients. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Good To Have Skills:Experience with Service Desk Voice Support. Strong understanding of IT support principles and practices. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Ability to work well in a team and collaborate with cross-functional teams. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What youll do: Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & Week Offs) Process Depending on Business Requirement (Calls & Chats / Email / Requests) What you’ll need Request Intake: Receive and document incoming requests via various channels (email, phone, ticketing system, etc.). Request Triage: Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations. Assignment: Assign requests to appropriate individuals or teams based on their nature and complexity. Documentation: Maintain detailed and accurate records of all requests, including relevant information, actions taken, and resolutions. Communication: Keep requesters informed of the status, progress, and estimated resolution times. Follow-up: Monitor the status of open requests and escalate as necessary to ensure timely resolution. Quality Assurance: Ensure that requests are handled in accordance with established policies, procedures, and service level agreements (SLAs). Reporting: Generate and analyse reports on request management performance, identifying trends and areas for improvement. Experience & Education: 6 months to 1 years of experience Bachelor's degree in a relevant field or equivalent work experience Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in using request management tools or ticketing systems. Problem-solving and critical thinking abilities. Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management). Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

Hold product demonstrations for customers and partners Follow the support process from on-boarding to training. Schedule and follow-up for client demo's for training Manage all reseller/distributors on-boarding , training and support. On-boarding new customers Mediate between clients and the organization. Handle and resolve customer requests and complaints. Aid in product design and product development.Preferred Language Hindi and Malayalam

Min exp -2+ years Install and manage Linux servers (Ubuntu, CentOS, Red Hat). Handle user access, system settings, and server security Install and renew SSL certificates for secure access. Required Candidate profile 2+ year of experience Understanding of SSL, firewall, and server security Ready to travel and work at client locations. Pref immediate joiner Good comms Only whats app - 9011612355

Skill - Service Desk Management, Service Desk Voice Support ITIL framework knowledge, experience with ticketing systems Work in a 24x7 rotational shift – Voice Process Strong understanding of IT service desk operations