Technical support-Uk shift -salary-6.5lks

Ignites Human Capital

1 - 6 years

3 - 4 Lacs

bengaluru

Posted:6 hours ago| Platform:

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Skills Required

college it helpdesk l1 support desktop support it service desk technical helpdesk technical support service desk international technical support technical voice process it support customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring for TOP bpo's in Bangalore

Roles and Responsibilities

Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly.
Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction.
Collaborate with internal stakeholders to resolve complex issues that require technical expertise.
Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

0-5 years of experience in BPO/Call Centre environment.
Excellent communication skills in English language (written & spoken).
Ability to work rotational shifts including night shifts (UK shift).
Strong problem-solving skills with ability to handle multiple tasks simultaneously.
Basic computer knowledge with proficiency in Microsoft Office applications.

Greetings From Ignites Human Capital Services
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call sneha@7795311104

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