Key Responsibilities: Team Leadership & Management Lead and mentor a team of IT Infrastructure Engineers (L1/L2/L3) Manage shift rosters, task allocation, and team performance Conduct periodic performance reviews and guide for skill improvements IT Infrastructure Oversight Oversee installation, configuration, and maintenance of servers (Windows/Linux), networks, firewalls, switches, and storage Ensure uptime, reliability, and performance of IT infrastructure Coordinate preventive maintenance and health checks of all critical systems Service Delivery & Support Ensure SLAs are met for incident and request management Handle escalated technical issues and provide quick resolution Manage user support for desktop, network, and hardware issues Network and Security Monitor and maintain LAN/WAN, VPNs, Firewalls, IPSEC tunnels, and internet bandwidth utilization Collaborate with InfoSec team for audits, patching, and vulnerability mitigation Documentation & Reporting Maintain asset inventory, network diagrams, and configuration documentation Prepare periodic reports on infrastructure health, service performance, and project updates Vendor & Project Coordination Coordinate with OEMs and vendors for hardware/software issues and AMCs Assist in IT infrastructure projects like data center upgrades, migrations, etc. Required Skills and Qualifications: Bachelor's degree in IT / Computer Science or equivalent Strong knowledge in Server management (Windows/Linux) ; Networking (Cisco/HP/Aruba, routing, switching, VLANs) ; Cloud fundamentals (Azure/AWS/GCP optional) ; Backup solutions, Antivirus, and Patch Management tools Experience with Active Directory, DHCP, DNS, Group Policy Good understanding of ITIL framework (certification preferred) Strong leadership, coordination, and communication skills
Key Responsibilities: Team Leadership & Management Lead and mentor a team of IT Infrastructure Engineers (L1/L2/L3) Manage shift rosters, task allocation, and team performance Conduct periodic performance reviews and guide for skill improvements IT Infrastructure Oversight Oversee installation, configuration, and maintenance of servers (Windows/Linux), networks, firewalls, switches, and storage Ensure uptime, reliability, and performance of IT infrastructure Coordinate preventive maintenance and health checks of all critical systems Service Delivery & Support Ensure SLAs are met for incident and request management Handle escalated technical issues and provide quick resolution Manage user support for desktop, network, and hardware issues Network and Security Monitor and maintain LAN/WAN, VPNs, Firewalls, IPSEC tunnels, and internet bandwidth utilization Collaborate with InfoSec team for audits, patching, and vulnerability mitigation Documentation & Reporting Maintain asset inventory, network diagrams, and configuration documentation Prepare periodic reports on infrastructure health, service performance, and project updates Vendor & Project Coordination Coordinate with OEMs and vendors for hardware/software issues and AMCs Assist in IT infrastructure projects like data center upgrades, migrations, etc. Required Skills and Qualifications: Bachelor's degree in IT / Computer Science or equivalent Strong knowledge in Server management (Windows/Linux) ; Networking (Cisco/HP/Aruba, routing, switching, VLANs) ; Cloud fundamentals (Azure/AWS/GCP optional) ; Backup solutions, Antivirus, and Patch Management tools Experience with Active Directory, DHCP, DNS, Group Policy Good understanding of ITIL framework (certification preferred) Strong leadership, coordination, and communication skills