Team Lead - IT Infrastructure

Key Responsibilities:

• Team Leadership & Management

• Lead and mentor a team of IT Infrastructure Engineers (L1/L2/L3)
• Manage shift rosters, task allocation, and team performance
• Conduct periodic performance reviews and guide for skill improvements

• IT Infrastructure Oversight

• Oversee installation, configuration, and maintenance of servers (Windows/Linux), networks, firewalls, switches, and storage
• Ensure uptime, reliability, and performance of IT infrastructure
• Coordinate preventive maintenance and health checks of all critical systems

• Service Delivery & Support

• Ensure SLAs are met for incident and request management
• Handle escalated technical issues and provide quick resolution
• Manage user support for desktop, network, and hardware issues

• Network and Security

• Monitor and maintain LAN/WAN, VPNs, Firewalls, IPSEC tunnels, and internet bandwidth utilization
• Collaborate with InfoSec team for audits, patching, and vulnerability mitigation

• Documentation & Reporting

• Maintain asset inventory, network diagrams, and configuration documentation
• Prepare periodic reports on infrastructure health, service performance, and project updates

• Vendor & Project Coordination

• Coordinate with OEMs and vendors for hardware/software issues and AMCs
• Assist in IT infrastructure projects like data center upgrades, migrations, etc.

Required Skills and Qualifications:

• Bachelor's degree in IT / Computer Science or equivalent
• Strong knowledge in Server management (Windows/Linux) ; Networking (Cisco/HP/Aruba, routing, switching, VLANs) ; Cloud fundamentals (Azure/AWS/GCP optional) ; Backup solutions, Antivirus, and Patch Management tools
• Experience with Active Directory, DHCP, DNS, Group Policy
• Good understanding of ITIL framework (certification preferred)
• Strong leadership, coordination, and communication skills