955 It Support Jobs - Page 33

Immediate Requirement: Looking for an immediate candidate for a Desktop Support Engineer position. Only candidates from Mumbai are eligible to apply. Experience- 3 to 6 Year Interview Process: 1st Round: Virtual Interview 2nd Round: Face-to-Face (F2F) Interview Location: Mumbai, Goregaon Job Description : Day to day operation and administration as per the activities conducted by the engineer. Desktops/Laptops/ printers Administration. On Site facility management at Mumbai and off site facility management/telephonic support at Regional offices as and when required. Antivirus Management. Windows patch management. Inventory/IT Asset Management. Back-up and recovery management. Outlook mail administration. Internet/Proxy management. Coordination with the third party vendors for IT Assets under warranty/proprietary support. In house Data center management with support vendors (Servers/ UPS / Network Switchs / Firewall etc.) Windows OS 7 / 8 /10, Windows server 2008/2012 administration Active directory Domain controller management In house ERP system support Local lan & wi-fi network management Microsoft Teams, Google Meet, Zoom Meeting Virtual audio video conferencing management.

Job Description The IT Support Analyst is a member of the IT Support team. They are responsible for first level technical support of all supported applications. They will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate. Additional responsibilities to include: Provide technical support by phone to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software applications. Thoroughly document all work completed into the appropriate call-tracking and incident management systems. Routinely utilize and contribute to the knowledgebase and actively promotes utilization to both internal and external customers. Ensure appropriate and accurate escalation of incidents that require resolution by other IT groups beyond the Service Desk. Assist in the on-boarding and training of new employees. Other duties as assigned EDUCATION Associate degree in information systems, Business, or related field, or equivalent experience. TECHNICAL SKILLS Computer hardware components, systems, and peripherals Basic computer software applications including MS Office products, email, Internet access, and multimedia technology Knowledgeable with LAN or WAN networking Working knowledge of Windows OS SPECIAL REQUIREMENTS SPECIFIC TO JOB Passion for and responsibility to the customer Personal and corporate integrity Friendly presence, helpful attitude, and self-motivated with demonstrated interpersonal skills Good organizational and problem-solving skills Ability to multitask Ability to work in a highly collaborative environment Ability to work a flexible schedule including overtime as required EXPERIENCE PC support background and experience working in a call center / phone support environment. Additional Job Description Manage the L1 SD operation to optimize its efficiency and maximize support to the end-users. Supervise the operational level troubleshooting activity, identify cause of problems, and provide solutions to prevent further occurrences Provide technical guidance and consults with other IT teams, Lines of Business, Senior Leadership, etc. Manage workflow, SLAs, OLAs, ticket assignment and metrics review Maintain and ensure compliance to firm policies, procedures, and standards Work closely with Service Desk Manager and support projects and initiatives, Leadership Planning appropriate staffing levels Interviewing, selecting, orientating and training new staff Communicating performance expectations Providing ongoing feedback, recognition, mentoring, and coaching Delivering annual performance review Creating career growth opportunities and employee development plans Customer Relations Manage, report, and identify improvement opportunities through monitoring of customer feedback through various channels (CSAT surveys, phone audits, requested escalations, etc.) Work closely within Information Technology to communicate customer issues/feedback and develop plans to incorporate changes, fixes, or improvements as identified Change Management Participate in IT Change Management to ensure standard procedures are used for efficient and prompt handling of all changes to IT Services to minimize impact of any related incidents upon service. Monitor, report on, and develop actions plans for IT trends including, but not limited to those related to deployments, upgrades, end user responsivity, incident management instances, and industry trends. Communicate changes appropriately to support, IT, lines of business, and end users as needed. Facilitate escalation within the Service Desk and Information Technology, conduct technical calls, and provide backup to support staff as necessary.

Role & responsibilities Technical Support Vendor Support Client Satisfaction (Internal/External) Quality process -Compliance and Improvement Interpersonal Skills

Job Area: Engineering Services Group, Engineering Services Group > Support Engineering General Summary: As a Support Engineer at Qualcomm, you will significantly contribute to our product improvement and work with other Engineers to sustain aspects of our product development life cycle. Support Engineers will also play a critical role in resolving technical system issues that promote product reliability. You will have endless opportunities to learn and grow in the Engineering development space. We are looking for an Audio Engineer to Support the Audio Systems team on an FTE Basis. Previous experience on Audio specific systems and tests would be beneficial. Dedicated support for Audio systems teams Handling initial hardware bring up for all the programs. (includes base rework, mounting parts, quick testing, and allocation). Regular circuitry reworks on platforms and HW support for all the Audio systems programs Enabling test platforms like MTP, CDP, QRD, EVMs, emulators, interposers and add on cards etc. Upgrading versions of the test boards with component reworks, module, and chip replacement. Ensuring ESD and ESH compliance in lab Competitor analysis support. Executing standard tests with thermal, acoustic specification, while setting up audio and other data capture equipment. Experience with standard lab HW like scopes, multimeters and audio specific equipment such as APX, Laser Vibrometer etc.. Audio systems team asset inventory and test equipment management Minimum Qualifications: Bachelor's degree and 1+ year of Support Engineering or related work experience. OR Associate's degree and 2+ years of Support Engineering or related work experience. OR High School Diploma or equivalent and 3+ years of Support Engineering or related work experience. *Completed advanced degree in a relevant field may be substituted for up to one year (Masters = one year) of work experience. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Job Title:Cloud/ITSM Project Manager-PI Experience5-10 Years Location:Hyderabad : Job Overview: The Support Project Manager will be responsible for overseeing and managing the day-to-day support of our IT platforms. This role involves coordinating between various teams, managing support processes, and ensuring that platform issues are resolved efficiently to minimize downtime and enhance user satisfaction. The ideal candidate will have a strong background in IT support, project management, and a proven track record of successfully leading support initiatives in a fast-paced environment. Responsibilities: Project Management:Lead and manage support projects from inception to completion, ensuring they are delivered on time, within scope, and on budget. Platform Support:Oversee the day-to-day support of IT platforms, including troubleshooting, issue resolution, and system maintenance. IT Service Management (ITSM):Apply ITSM principles and ITIL methodologies to improve service delivery processes and ensure that projects align with ITIL best practices. Incident Management:Handle escalations and complex support issues, coordinating with technical teams to ensure timely resolution. Team Coordination:Work with cross-functional teams to implement and optimize ITSM processes, including Incident Management, Problem Management, Change Management, and Service Request Management. Process Improvement:Ensure seamless integration of ITSM practices with other business operations to improve service efficiency and customer satisfaction. Stakeholder Communication:Maintain regular communication with stakeholders to provide updates on project status, support issues, and resolutions. Reporting:Generate and analyze reports on platform performance, support metrics, and project progress to drive data-driven decision-making. Qualifications: 5+ years of experience in IT support and Project Management Experience with monitoring and Performance management tools like Jira, ServiceNow, salesforce, SolarWinds, Splunk, or other IT monitoring solutions. Strong understanding of ITIL frameworks, incident management, change management, and risk management Proven ability to manage projects effectively, with strong organizational and problem-solving skills. Knowledge of networks, servers, cloud computing, and data backups and Familiarity with AWS, Azure, or Google Cloud for managed services would be an advantage.

Troubleshooting Software, Operating systems, Installation & troubleshooting of Network Printers. Installation & troubleshooting of Antivirus packages. Troubleshooting MS Outlook & M365. Experience in handling NSF File & PST File. Data Backup. Desktop/ Laptops/Printers Administration/Outlook Antivirus management M365 office suite support Coordination with third party vendors for IT assets under warranty/proprietary support Switch, Firewall, Operations (Basics) Experience in managing VC & Meeting Room devices Network Support (basic) Vendor Management End user data backup English (Speaking & Writing) is must, Worked in ITIL based environment, Adhere SLAs, process runbook documents. Support to Windows, Desktops, Laptops, MAC laptop and workstations, Troubleshooting problems and quikc support to Printer, Outlook, Laptop, Desktop, OS, ticketing tool

Job Title: IT Support Engineer Department: IT & Services Experience: 1-3 Years Location: Noida & Mumbai Education Qualification: B.Tech/BCA/Bachelors in relevant field. Summary: The IT Support Engineer provides technical support to end-users on a variety of hardware and software issues. This includes troubleshooting, diagnosing, and resolving problems related to computers, peripherals, networks, and applications. The ideal candidate is a highly motivated and results-oriented individual with excellent communication and problem-solving skills. Responsibilities: - Provide L1 and L2 technical support to end-users remotely and in-person. - Troubleshoot and resolve hardware and software issues, including: o Desktop/laptop computers o Printers/scanners/fax machines o Network connectivity issues o Software installations and upgrades o Email and other applications - Install, configure, and maintain computer systems and peripherals. - Perform routine system maintenance tasks, such as backups and virus scans. - Document all support requests and resolutions in the ticketing system. - Escalate complex issues to senior IT staff when necessary. - Participate in on-call support rotation as required. - Assist with IT projects, such as network upgrades and software deployments. - Maintain a positive and professional attitude at all times. Technical Skills: - Operating Systems: Windows (all versions), macOS (preferred) - Networking: TCP/IP, DNS, DHCP - Hardware: PCs, laptops, printers, scanners, servers - Software: Microsoft Office Suite, Active Directory, antivirus software - Scripting/Programming: (Optional) PowerShell, Bash, Python Qualifications: - Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field (preferred) - 1-3 years of experience in an IT support role - Strong knowledge of Windows operating systems - Experience with troubleshooting network connectivity issues - Experience with common desktop applications (e.g., Microsoft Office Suite) - Excellent communication and interpersonal skills - Strong problem-solving and analytical skills - Ability to work independently and as part of a team - Ability to prioritize and manage multiple tasks.

Novel Ofce is in search of a talented and dedicated Network Support to join our innovative IT team. The ideal candidate will play a key role in maintaining and optimizing our cutting-edge network infrastructure, ensuring seamless connectivity for our dynamic workplace solutions. KEY RESPONSIBILITIES: Troubleshooting and Issue Resolution: Diagnose and resolve network-related issues reported by end-users or detected through monitoring tools. Collaborate with team members to analyse and troubleshoot network problems promptly. Network Monitoring and Maintenance: Assist in monitoring network performance, ensuring optimal functionality and addressing potential concerns proactively. Participate in routine maintenance tasks, such as updates, patches, and system upgrades. Conguration and Installation: Aid in the conguration, installation, and maintenance of network equipment, including routers, switches, rewalls, and other hardware devices. Collaborate with senior team members to implement network changes and improvements. Documentation: Maintain accurate and up-to-date documentation of network congurations, procedures, and troubleshooting steps. Contribute to the creation and improvement of standard operating procedures (SOPs). Collaboration: Work closely with cross-functional teams, including system administrators, security professionals, and other IT personnel. Participate in team meetings, providing insights and updates on ongoing projects. QUALIFICATIONS: Bachelors degree in computer science, Information Technology, or a related eld. Working knowledge of network devices such as router, rewall, switches, and VPNs. Certications such as (CCNA), CompTIA Network etc preferred. 0-6 months of experience required. Only Male candidates can apply. Should own a vehicle for travel purpose.

Job Title: Desktop Support Engineer / System Administrator / IT Support Engineer Job Summary: We are seeking a highly motivated and skilled Desktop Support Engineer / System Location :HSR Layout Bangalore WFO Interested candidates can share resume to namita.g@cielhr.com Administrator with 3-5 years of experience to join our IT team. The ideal candidate will be responsible for providing comprehensive technical support to end-users, maintaining our IT infrastructure, and ensuring the smooth operation of all systems. This role requires an individual with excellent problem-solving abilities, a strong understanding of Windows operating systems and hardware, and exceptional communication skills. Key Responsibilities: • Provide L1 and L2 technical support to end-users for hardware, software, and network- related issues, both remotely and on-site. • Install, configure, and troubleshoot Windows operating systems (Windows 10/11, Windows Server) and various software applications. • Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, printers, and other peripherals. • Manage and support Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and other productivity tools. • Administer user accounts, permissions, and group policies in Active Directory. • Manage Google Workspace accounts, including user creation, password resets, mail forwarding, and group management. • Monitor system performance, identify potential issues, and implement proactive solutions. • Assist with network troubleshooting, including LAN/WAN connectivity, Wi-Fi, and VPN issues. • Document IT procedures, solutions, and inventory accurately. • Participate in IT projects, including system deployments, migrations, and upgrades. • Educate users on best practices for IT security and system usage. • Collaborate with other IT team members and departments to resolve complex issues. Required Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. • 3-5 years of proven experience in a Desktop Support, System Administration, or IT Support role. • Excellent verbal communication skills with the ability to explain technical concepts clearly to non-technical users. • Excellent writing skills for documenting procedures, communicating updates, and crafting clear support responses. • Excellent knowledge of Windows Operating Systems (Windows 10/11, Windows Server environments). • Strong Hardware knowledge, including troubleshooting, assembly, and component replacement for desktops, laptops, and peripherals. • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, etc.). • Good knowledge in Google Workspace and Google Admin. • Familiarity with Active Directory, Group Policy, and user account management. • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). • Strong problem-solving and analytical skills with a keen attention to detail. • Ability to work independently and as part of a team in a fast-paced environment. Preferred Qualifications: • Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate). • Experience with ticketing systems and IT service management (ITSM) best practices. • Knowledge of virtualization technologies (e.g., VMware, Hyper-V). • Experience with endpoint security solutions (antivirus, anti-malware).

Job Title: IT Helpdesk/Desktop Engineer Accommodation & Cab Provided Key Responsibilities: Ensure compliance with Service Level Agreements (SLAs) and timely issue resolution. Manage and troubleshoot hardware desktops, laptops, printers, plotters, and IoT devices. Assemble, install, configure, and maintain IT infrastructure. Handle passive networking tasks like cabling, crimping, punching, and IO testing. Apply system updates and patches as needed. Manage user policies, group email IDs, and provide end-user support for: Windows OS MS Office, Office 365, OneDrive (E1, E3, E5) Provide remote support using tools like Team Viewer, AnyDesk, SCCM, Microsoft Teams, and more. Troubleshoot and replace hardware components for branded systems (Dell, HP, Lenovo, etc.). Coordinate internet connectivity issues (leased line/broadband). Support and collaborate with the helpdesk engineer team for escalated issue resolution. Required Skills & Experience: Proven experience in hardware troubleshooting and network support. Strong understanding of Ethernet and network cabling. Experience with IT service management and remote desktop tools. Familiarity with engineering application support.

Responsibilities: * Provide hardware & network support * Troubleshoot desktop issues on LAN * Maintain system performance & security * Collaborate with teams for effective resolutions * Manage laptop & desktop maintenance Over time allowance Leave encashment

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

Microsoft Windows 10/11, Mac OS Microsoft Office 2019, 2022, Office 365 Windows Server 2019/2022, Exchange Server 2019 Network protocols, firewalls, VPNs, routers, switches, cloud-based TeamViewer, AnyDesk, Remote Desktop, NinjaOne

As a Network and IT Support Engineer, you will be responsible for the installation, maintenance and troubleshooting of IT systems, Network infrastructure and CCTV systems. Networking concepts of LAN,WAN Installation and configuration of networking devices, server, storage, ITsystem Familiarity with CCTV system technologies. Install, configure, and maintain IT Systems and Network hardware and software. Troubleshoot and resolve network issues. networking protocols (e.g., TCP/IP, DNS, DHCP). Install, commission, and maintain CCTV systems, including cameras, NVRs, Video Management Server and Applications and associated equipment. Troubleshoot and repair CCTV system malfunctions. Interpret and understand proposal documents, schematics, and drawings related toCCTV systems. Site visit and project planning Maintain accurate records of installations, maintenance, and repair Minimum of 2 years proven track record in any Networkingany, IT Services, Video surveillance and Telecom &Internet companies.

Provide technical support via phone, email, and chat to customers. Troubleshoot and resolve software, hardware, and network-related issues. Guide customers through step-by-step problem-solving procedures. Document customer interactions, issues, and resolutions in the ticketing system. Escalate unresolved issues to the engineering or development team as required. Assist with installation, configuration, and product usage guidance. Stay up-to-date with product updates, new features, and industry trends. Ensure customer satisfaction by delivering prompt and professional support. Cross/up-selling, customer referrals, lead tracking, and TSS completion.

Required Skills & Experience: 2-4 years of experience in IT support, networking, or firewall administration. Strong knowledge of Windows, Linux, Mac OS, Microsoft 365, and Active Directory. Experience with network troubleshooting (LAN, WAN, Wi-Fi, VPN). Hands-on experience with firewall configuration and management (Fortinet, Cisco ASA). Understanding of IP addressing, VLANs, NAT, and security policies. Good knowledge of IT security best practice. Excellent troubleshooting, communication, and customer service skills.

JOB RESPONSIBILITIES:- Addressing user s complaints pertaining to software application and guide them about functional aspect of the software and mobile application. Help clients for mobile application installation process and educate them for the utilisation. Having hands on experience about MS office. Follow up with clients to ensure their systems are functional Help to create user manual and functional document preparation SKILLS REQUIRED:- Proven work experience as a Software support assistant. Proven experience as a help desk technician or other customer support role. Hands-on experience with Windows. Excellent problem-solving and multitasking skills. Customer-oriented attitude.

Key Responsibilities Client Interaction : Handle inbound and outbound calls to assist clients with queries regarding our software and services. Lead Generation : Engage with potential clients, understand their requirements, and pass qualified leads to the sales team. Technical Support : Provide basic troubleshooting assistance over calls and guide users on software usage. Follow-ups & Customer Satisfaction : Maintain regular follow-ups with clients to ensure service satisfaction. CRM Management : Update and maintain call logs, client data, and service requests.

Experience: 2+ years in US staffing Industry Roles & Responsibilities: Business Development Manager (US Staffing Industry experience is MUST) Expertise in the US staffing industry, along with your sales and negotiation skills, will be critical in achieving targets and expanding our market presence. Develop and execute strategies to identify and acquire new clients within the US staffing industry. Generate leads/Clients through various channels, including networking, cold calling, Social Media and referral Work closely with the internal recruitment team to ensure they understand client requirements and deliver high-quality candidates promptly, enhancing client satisfaction. Build and maintain strong relationships with existing and potential clients. Understand their hiring needs, staffing challenges, and business objectives to offer tailored solutions that address their requirements. Set ambitious sales targets and work diligently to meet or exceed them. Develop and implement action plans to drive revenue growth and increase the client base. Stay updated on industry trends, market demands, and competitive activities to identify new business opportunities and create strategies to stay ahead in the US staffing market. Prepare compelling proposals, pricing structures, and contract terms that align with clients' needs and company policies. Negotiate contracts with clients to ensure mutually beneficial agreements. Provide regular sales reports, performance updates, and forecasts to the senior management team. Analyze sales data to identify trends, opportunities, and potential challenges

Job Title: IT Security & Systems Administrator Location: Bangalore Company: Optimo Capital Lending to MSMEs | 300 Employees | 50 Branches About the Role: We are seeking an experienced IT Security & Systems Administrator to manage endpoint, SaaS, and network security for our NBFC. This role focuses on safeguarding devices, data, and communications across 50 branches, supporting 250+ field staff and 50+ office users. Key Responsibilities: Manage endpoint security (laptops, mobile devices) via MDM tools (e.g., Intune, Jamf). Administer Google Workspace (Gmail, Drive, Calendar) — access, permissions, SSO, MFA. Enforce device compliance — encryption, patching, antivirus. Monitor and secure internet usage, VPNs, and internal Wi-Fi. Oversee SaaS tools security — CRM, HRMS, communication tools (e.g., Slack, Zoom). Maintain asset inventory — issuance, tracking, and remote wipe for lost devices. Handle user provisioning/deprovisioning and access control during employee lifecycle. Respond to phishing, account compromise, or lost/stolen device incidents. Ensure compliance with RBI guidelines and relevant IT security frameworks. Train staff on basic cybersecurity hygiene and device best practices. Install, configure, and maintain servers, networks, firewalls, and related hardware/software. Monitor system performance, troubleshoot issues, and apply timely patches or updates. Provide technical support for system and network issues, ensuring minimal disruption to operations. Manage user accounts, access control, and system security policies in line with company guidelines. Perform regular data backups and disaster recovery testing. Maintain and manage IT asset inventory, including procurement and license renewals. Ensure compliance with cybersecurity best practices and company IT policies. Requirements: 8+ years in IT security or systems admin roles, preferably in BFSI or branch-heavy orgs. Experience with Google Workspace admin, MDM tools, and SaaS security. Understanding of compliance and endpoint security in regulated environments. Strong troubleshooting, documentation, and communication skills. Nice to Have: Prior experience in NBFCs or organizations with distributed teams. Exposure to SOC2/ISO27001 processes.

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting users application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 1 year minimum experience Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Greetings from Rivera Manpower Servies, Currently we are hiring for Technical support for leading company. Please call on the below number for further clarification. Saranjeet: 8095708201 Note : Hindi Is mandatory Process: Techncial Support Designation: Advsior 1 Description: Its a trouble shooting job to support the user with different technical situations. Salary : 4lpa Qualification: 12th or Above Experience: Minimum 1 year of expericne in customer service or technical support Shifts: Day Shifts Week Off: Fixed Sat and sun Off * Note : Hindi is mandatory

About The Position As the IT Workforce Enablement (WE) Lead, you will lead a team of managed service personnel who deliver IT WE Services (Service Desk, desktop support, printers, A/V-Conference Rooms, etc ) to support business operations You will oversee day-to-day operations, organize and monitor work processes, and allocate resources This role is part of the core foundational IT support team for the GCC, thus expectations to grow and develop skills, capability, and depth beyond current job description scope is expected, Key Responsibilities This position leads IT WE operations by developing team schedules, assigning, and monitoring work; gathering resources; implementing productivity and customer service standards; resolving operations problems Controls expenditures by gathering and submitting budget information; scheduling expenditures; monitoring variances; implementing corrective actions Delivers high performance by enforcing performance, quality, and customer service standards, Key Objectives Deliver secure and reliable IT Workforce Enablement Services to GCC aligned to the Chevron Enterprise IT service model Plan and manage IT WE Service changes efficiently and effectively to meet GCC and Chevron Enterprise IT requirements Build effective working relationships with GCC stakeholders, Chevron Enterprise IT, and managed service partners Roles & Responsibilities Lead and serve as point of escalation on operational incidents and service escalations for IT WE Services Serve as GCC Escalation and coordination point for IT Service Desk Services provided by Chevron Enterprise IT Align and partner with Chevron Enterprise IT in the evergreen of IT Service Operations Provide support to internal and external divisions for events and programs, including some nights or weekends as needed (after-hours and weekends), Lead a variety of assignments related to the support of virtual town halls Lead in growth and build out of WE IT Services as the GCC matures Lead efforts in the purchasing of hardware, software, and technical services to ensure adherence to technical and security specifications Create and manage technical inventories, documentation, reports, and metrics Ensure On-Call support and remote support as needed Function as technical lead with supervisory responsibilities of managed service activities Plan, organize, and assign work for the team, communicate and define expectations, and provide technical guidance, Establish team goals that support organizational objectives by gathering pertinent business, financial, service, and operations information, identifying and evaluating trends and options, choosing a course of action, defining objectives, and evaluating outcomes, Maintain customer service standard by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures, Complete customer service operational requirements by scheduling and assigning team members and following up on work results, Maintain quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends, and recommending system requirements, Assess customer satisfaction with services by designing and implementing satisfaction surveys, analyzing and interpreting results, Responsible for continued learning and development in current position expectation and growing in other technical area, Required Qualifications EDUCATION Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field, EXPERIENCE Requires at least 7-10 years of technology experience in IT Service support and supporting IT infrastructure (MS Windows/Azure Environment) including desktops/notebook computers, Printers, networks, conference/Audio Visual rooms in an Enterprise Environment (+500 users) At least 2 years in a supervisory/leadership role in the IT Service Delivery space, Preferred Qualifications TECHNICAL CERTIFICATIONS CISSP, Azure Fundamentals (AZ900) EXPERIENCE Experience in IT Infrastructure and IT Service Support for GCC setup or new company setup in India for large companies (+1,000), Chevron ENGINE supports global operations, supporting business requirements across the world Accordingly, the work hours for employees will be aligned to support business requirements The standard work week will be Monday to Friday Working hours are 8:00am to 5:00pm or 1 30pm to 10 30pm, Chevron participates in E-Verify in certain locations as required by law,

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech, The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States, It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world, What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity We take pride in our inclusive environment and positive impact on the community Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs Join our team today and experience firsthand our dedication to supporting People First, IT Support Specialist So what does an IT Support Specialist doThink of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues You are the go-to person for first level technical support for internal customers to provide resolutions to technical concerns which will result in minimal recurring issues, As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings, As an IT Support Specialist , you will: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity, As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates, You will assist in conducting user's application testing during program implementation, migration, and system maintenance, You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i-e hardware/software installation) and/or knowledge-based troubleshooting techniques, Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems, Do you have what it takes to become an IT Support Specialist Requirements: At least 1 year minimum experience and a Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course, Knowledge of I T systems and equipment as well as their installation, configuration, maintenance, and repair, Has vast working knowledge of I T requirements/demands in call center operations and corporate organizations particularly in the area of Operations support, We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer able to document problems and solutions for customers and other technical support personnel, You have good time and project management skill Excellent English communication skills both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelor's Degree in Computer Science or Information Technology Work Location / Work Schedule / Travel: Fully Onsite Five Working Days Rotational Shifts How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application Kindly ensure that you are always in communication with only authorized recruiters of TaskUs, DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life We welcome applicants of different backgrounds, demographics, and circumstances Inclusive and equitable practices are our responsibility as a business TaskUs is committed to providing equal access to opportunities If you need reasonable accommodations in any part of the hiring process, please let us know, We invite you to explore all TaskUs career opportunities and apply through the provided URL https:// taskus /careers/ ,

Details: Job Description The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities, Responsibilities: Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize BLK tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Other duties as assigned by the Level 2 Support Manager Job Requirements Details: Excellent proven track record supporting clients in a financial environment Excellent proven customer service based approach Knowledge of Windows OS and troubleshooting skills Knowledge/experience in VDI support Experience in applications like O365, Teams, WebEx Proven ability to prioritize tasks and issues according to the business impact Good written and verbal communication skills Good time management skills Able to work in a high pressure environment Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team Flexible and proactive with a "will do' attitude Takes responsibility and follows through on issues to closure and root cause resolution Demonstrable desire to achieve