IT Support Engineer

Job Description – IT Support Engineer / IT Support Executive

About the Role

We are seeking a dedicated and skilled IT Support Engineer to join our team. The ideal candidate will provide technical assistance to internal users, maintain IT infrastructure, troubleshoot hardware/software issues, and ensure smooth day-to-day IT operations. This role requires strong problem-solving skills, customer-centric thinking, and the ability to work in a fast-paced environment.

Key Responsibilities:

Technical Support

• Provide Level 1/Level 2 support for desktops, laptops, printers, and network devices.
• Troubleshoot issues related to Windows OS, macOS, Linux (basic), Office 365, and enterprise applications.
• Install, configure, and maintain hardware, software, and peripherals.
• Handle system upgrades, patch management, and regular maintenance.
• Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP related issues.
• Manage user accounts, permissions, and access through Active Directory.

Infrastructure & Monitoring

• Assist in maintaining network devices (routers, switches, firewalls).
• Monitor system performance and ensure uptime.
• Support installation and maintenance of servers, cloud solutions, backups, storage devices, etc. (as applicable).
• Ensure IT assets are tracked, updated, and maintained.

User Support

• Respond to user queries via email, phone, or ticketing system.
• Provide timely resolution and escalate issues to senior engineers when needed.
• Train employees on basic IT usage, security practices, and software tools.

IT Administrative Tasks

• Maintain logs, documentation, and SOPs.
• Support procurement of IT hardware/software.
• Ensure compliance with IT security policies and audit requirements.

Required Skills & Qualifications

• 1–3 years of experience as IT Support Engineer / Desktop Support / Technical Support.
• Strong knowledge of:
• Windows OS (7/10/11), macOS basics
• Office 365 / Outlook / Email configurations
• Networking (TCP/IP, DNS, DHCP, VPN)
• Active Directory & basic server concepts
• Experience with ticketing tools (Jira, Freshservice, Zoho Desk, etc.).
• Good troubleshooting and diagnostic skills.
• Excellent communication and customer-service orientation.
• Ability to handle multiple tasks and work independently.

Preferred / Good-to-Have Skills

• Knowledge of cloud platforms (Azure, AWS, Google Workspace)
• Basic understanding of cybersecurity and endpoint protection tools
• Experience with remote support tools (AnyDesk, TeamViewer, RDP)
• Certifications like:
• CompTIA A+ / N+
• Microsoft Certified: Modern Desktop Administrator
• CCNA (basic networking

Job Type: Full-time

Pay: Up to ₹800,000.00 per year

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• IT support: 1 year (Preferred)

Work Location: In person