IT Support Engineer

Description

Position: On-Site IT Support Engineer

Location: Mumbai, India

For the client of DYNE IT and Services Limited

Overview

We are looking for a highly skilled and motivated On-Site Support Engineer to join our team. The successful candidate will be responsible for providing technical support and maintenance for our cutting-edge systems at a financial services client located in Bangalore. You will work collaboratively with both internal and external technical teams to ensure the efficient operation of our technology solutions and address technical issues promptly.

Roles and Responsibilities

• On-Site Support: Serve as the primary technical point of contact for the client, providing on-site support for all systems.

• Monitoring and Maintenance: Monitor the health and performance of the systems, ensuring optimal operation. Perform regular maintenance activities, including hardware and software updates and configuration changes.

• Troubleshooting and Issue Resolution: Diagnose and resolve technical issues efficiently. Escalate complex problems to appropriate internal teams and coordinate to find solutions.

• Incident Management: Respond to incidents and service requests, adhering to defined service level agreements (SLAs) and following established incident management processes.

• Client Relationship: Build and maintain strong relationships with client partners, understand their requirements, and proactively address their concerns. Serve as a technical advisor to the client, providing guidance on standards and best practices.

• System Enhancements and Upgrades: Collaborate with stakeholders to implement system enhancements and upgrades. Ensure proper testing and validation activities.

• Training and Knowledge Sharing: Conduct training sessions for stakeholders to enhance their understanding of the platform. Share technical knowledge and best practices with both internal and external teams for continuous improvement.

Required Skillset

• Technical Expertise: Strong knowledge of Microsoft 365, Azure, Endpoint Management, Device Deployment, and AV troubleshooting.

• Experience: Minimum of 4 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.

• Problem-Solving Skills: Ability to analyze complex technical issues, identify root causes, and propose effective solutions. Strong troubleshooting and diagnostic skills, with the ability to handle high-pressure situations appropriately.

• Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely. Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams.

• Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service. Proactive in anticipating client needs and exceeding their expectations.

• Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment. Willingness to adapt to changing priorities and take on additional responsibilities as required.

• Bachelor's Degree: A degree in Computer Science, Engineering, or a related field is preferred.