IT Support Engineer

You will be responsible for providing desktop support services primarily to end users in Pune and remote support to end users within select regions (AMER, APAC, EMEA). Your role will involve performing problem determination, root cause analysis, and resolution of desktop hardware and software issues. You will work with the existing team to perform installs, moves, adds, changes, data backup/restores, computer virus management, data migrations, and workstation refresh activities. Key Responsibilities: - Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users - Install, configure, test, maintain, monitor, and troubleshoot Macintosh and Windows end-user workstations - Implement performance upgrades to end user workstations - Collaborate with tier 3 support teams, network/system administrators & engineering - Respond to incoming calls, pages, and/or emails regarding desktop problems - Work on assigned problem/IMAC tickets and perform IMAC requests - Deploy software through SCCM, Microsoft Intune, and JAMF - Maintain procedures for logging, reporting, and monitoring desktop operations - Document instances of desktop equipment failure, repair, installation, and removal - Interface with third-party support and equipment vendors - Configure and maintain collaboration meeting rooms - Support mobile devices like phones and tablets (Android, Windows, Apple) - Asset management Qualifications/Experience: - Degree in information technology or related field - IT Desktop Support experience - Fluency in English (verbal/written) - Experience in Windows OS and Macintosh - Technical skills in supporting x86/x64 hardware platforms, ARM platforms (M1 chip Apple) - Ability to troubleshoot and resolve problems quickly - Experience in an Active Directory environment including SCCM - Experience with desktop virtualization preferred - Focus on defect reduction and quality of services - Customer relations and support skills - Experience in a team-oriented, collaborative environment - Willingness to travel to other countries If you believe that innovation can inspire the future, this is the place to fulfill your purpose and achieve your potential. Hitachi Vantara is committed to diversity, equity, and inclusion, encouraging individuals from all backgrounds to apply and realize their full potential as part of the team. Hitachi Vantara offers industry-leading benefits, support, and services to take care of your holistic health and wellbeing. Flexible working arrangements are available to promote life balance. You will experience a sense of belonging, autonomy, freedom, and ownership as you collaborate with talented individuals in a dynamic environment.,