IT Support Engineer

Job Summary: IT Support Engineer

We are seeking a proactive and reliable IT Support Engineer to assist in the day-to-day operations of our IT systems. The role involves providing technical support to office and yard users, maintaining hardware and software, ensuring smooth network connectivity, supporting Tally Prime/ERP, and assisting in IT asset and account management. The ideal candidate should have at least 2 years of hands-on experience in IT support and a strong desire to grow in the IT infrastructure and ERP support field.

Key Responsibilities:

1. User & System Support

• Assist in creating and managing user accounts in Microsoft Office 365 and internal systems.
• Provide first-level support for login, access, and basic configuration issues.
• Troubleshoot and resolve hardware and software-related problems for office users.

2. Hardware & Software Maintenance

• Install, configure, and update operating systems and standard office applications.
• Set up and maintain desktops, laptops, printers, and peripheral devices.
• Identify and escalate recurring technical issues to the IT Administrator.

3. Network & Connectivity Support

• Monitor and support office network and Wi-Fi connectivity.
• Assist in diagnosing and resolving network-related issues.
• Coordinate with Internet Service Providers (ISP) for connectivity or downtime issues.

4. IT Asset & Inventory Management

• Maintain and update records of IT assets assigned to staff.
• Assist in tagging, tracking, and maintaining IT equipment inventory.

5. Vendor & Procurement Assistance

• Support in collecting quotations for IT supplies and equipment.
• Coordinate with vendors for hardware, software, and service requirements.

6. Documentation & Reporting

• Maintain logs of IT issues and resolutions.
• Report technical incidents and assist in preventive maintenance activities.

7. Tally Prime/ERP – Technical & Functional Support

• Install, configure, and maintain Tally ERP/Prime software.
• Troubleshoot and resolve Tally software issues, including error messages, missing data, or data corruption.
• Provide functional support to users in Tally operations and ERP workflows.

Qualifications & Experience:

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in IT support or system maintenance.
• Knowledge of Windows OS, Microsoft Office 365, and networking fundamentals.
• Familiarity with hardware troubleshooting and system installation.
• Experience with Tally Prime/ERP technical and functional support.
• Strong communication and problem-solving skills.
• Ability to work independently and support multiple users efficiently.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off

Application Question(s):

• What is your notice period?
• What is your current salary?
• What is your expected salary?

Work Location: In person